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Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Chapter 6: The Marketing Program
Chapter Outline
I. Introduction
A. Beyond the Pages 6.1 discusses the marketing program at Barnes & Noble and
how it compares to its chief rival, Amazon.com.
B. The marketing program refers to the strategic combination of the four basic
marketing mix elements: product, price, distribution, and promotion.
C. The outcome of the marketing program is a complete “offering” that consists of
an array of physical (tangible), service (intangible), and symbolic (perceptual)
attributes designed to satisfy customers' needs and wants.
D. The best marketing strategy is likely to be one that combines the product, price,
distribution, and promotion elements in a way that maximizes the tangible,
intangible, and perceptual attributes of the complete offering.
E. Given the state of commoditization in many markets, the core product (the
element that satisfies the basic customer need) typically becomes incapable of
differentiating the offering from those of the competition.
II. Product Strategy
A. Product offerings in and of themselves have little value to customers. Rather, an
offering’s real value comes from its ability to deliver benefits that enhance a
customer's situation or solve a customer's problems.
B. Strategic Issues in the Product Portfolio
1. Products fall into two general categories: consumer products (used for
personal use and enjoyment) and business products (purchased for resale,
to make other products, or for use in a firm’s operations). [Exhibit 6.1]
2. A product line consists of a group of closely related product items. A
product mix or portfolio is the total group of products offered by a
company. [Exhibit 6.2]
3. The number of product lines to offer (the width or variety of the product
mix) is an important strategic decision.
4. The depth of each product line (the assortment) is an important marketing
tool. Firms attract a wide range of customers and market segments by
offering a deep assortment of products in a specific line.
5. Benefits of offering a large portfolio of products:
a) Economies of Scale—in production, bulk buying, and promotion.
b) Package Uniformity—all packages in a product line have the same
look and feel.
c) Standardization—product lines can use the same component parts.
d) Sales and Distribution Efficiency—sales personnel can offer a full
range of choices and options to customers.
e) Equivalent Quality Beliefs—customers expect and believe that all
products in a line are equal in terms of quality and performance.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
C. The Challenges of Service Products
1. Firms lying closer to the intangible end of the product spectrum face
unique challenges in developing marketing strategy.
2. Services possess many unique characteristics. [Exhibit 6.3]
3. Because of the intangibility of service, it is difficult for customers to
evaluate a service before they actually purchase and consume it.
4. Because most services are dependent upon people (employees, customers)
for their delivery, they are susceptible to variations in quality and
inconsistency.
5. Customers typically have few problems in expressing needs for tangible
goods, buy they often have difficulty in expressing or explaining needs for
services.
D. Developing New Products
1. The development and commercialization of new products is a vital part of
a firm's efforts to sustain growth and profits.
2. Six strategic options related to the newness of products:
a) New-to-the-World Products (Discontinuous Innovations)—These
products involve a pioneering effort by a firm that eventually leads
to the creation of an entirely new market.
b) New Product Lines—These products represent new offerings by
the firm, but the firm introduces them into established markets.
c) Product Line Extensions—These products supplement an existing
product line with new styles, models, features, or flavors.
d) Improvements or Revisions of Existing Products—These products
offer customers improved performance or greater perceived value.
e) Repositioning—This strategy involves targeting existing products
at new markets or segments.
f) Cost Reductions—This strategy involves modifying products to
offer performance similar to competing products at a lower price.
3. The key to new product success is to create a differential advantage for the
new product. This advantage can be real or based entirely on image.
4. Five typical stages of the new product development process are:
a) idea generation
b) screening and evaluation
c) development
d) test marketing
e) commercialization
III. Pricing Strategy
A. There is no other component of the marketing program that firms become more
infatuated with than pricing. There are at least four reasons for this attention:
1. There are only two ways for a firm to grow revenue: increase prices or
increase the volume of product sold.
2. Pricing is the easiest of all marketing variables to change.
3. Firms take considerable pains to discover and anticipate the pricing
strategies and tactics of other firms.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
4. Price is considered to be one of the few ways to differentiate a product in
commoditized and mature markets.
B. Beyond the Pages 6.2 discusses how prices vary around the world.
C. Key Issues in Pricing Strategy
1. The Firm's Cost Structure
a) A firm that fails to cover both its direct costs (e.g., finished
goods/components, materials, supplies, sales commission,
transportation) and its indirect costs (e.g., administrative expenses,
utilities, rent) will not make a profit. A popular way to associate
costs and prices is through breakeven pricing:
Breakeven in
Units
=
Total Fixed Costs
Unit Price - Unit Variable Costs
b) Cost-plus pricing is another strategy that is commonly used in
retailing. Here, the firm sets prices based on average unit costs and
its planned markup percentage:
Selling Price =
Average Unit Cost
1 - Markup Percent (decimal)
c) A firm's cost structure should not be the driving force behind
pricing strategy because different firms have different cost
structures.
2. Perceived Value
a) Value can be defined as a customer’s subjective evaluation of
benefits relative to costs to determine the worth of a firm’s product
offering relative to other product offerings. A simple formula:
Perceived Value =
Customer Benefits
Customer Costs
b) Value is a key component in setting a viable pricing strategy. In
fact, value is intricately tied to every element in the marketing
program and is a key factor in customer satisfaction and retention.
3. The Price/Revenue Relationship
a) Virtually all firms face intense price competition from their rivals,
which tends to hold prices down.
b) Although it is natural for firms to see price-cutting as a viable
means of increasing sales, all price cuts affect the firm's bottom
line. There are two general pricing myths:
1. Myth #1: When business is good, a price cut will capture
greater market share.
2. Myth #2: When business is bad, a price cut will stimulate
sales.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c) The reality is that any price cut must be offset by an increase in
sales volume just to maintain the same level of revenue.
Percent Change
in Unit Volume
=
Gross Margin %
Gross Margin % ± Price Change %
– 1
d) It is often better for a firm to find ways to build value into the
product and justify the current price, or even a higher price, rather
than cut the price.
4. Pricing Objectives [Exhibit 6.4]
a) Pricing objectives must be realistic, measurable, and attainable.
b) Firms make money on profit margin, volume, or some combination
of the two. A firm's pricing objectives will always reflect this
market reality.
5. Price Elasticity
a) Price elasticity refers to customers' responsiveness or sensitivity to
changes in price. A more precise definition defines elasticity as the
relative impact on the demand for a product, given specific
increases or decreases in the price charged for that product.
b) Firms cannot base prices solely on price elasticity calculations
because they will rarely know the elasticity for any product with
great precision over time.
c) Since the same product can have different elasticities in different
times, places, and situations, firms often consider price elasticity in
regard to differing customer behavior patterns or purchase
situations.
d) Situations That Increase Price Sensitivity
1) Availability of substitute products
2) Higher total expenditure
3) Noticeable price differences
4) Easy price comparisons
e) Situations That Decrease Price Sensitivity
1) Lack of substitutes
2) Real or perceived necessities
3) Complementary products
4) Perceived product benefits
5) Situational influences
6) Product differentiation
D. Pricing Service Products
1. Service pricing is critical because it may be the only quality cue that is
available in advance of the purchase experience. Services pricing becomes
more important—and more difficult—when:
a) service quality is hard to detect prior to purchase
b) the costs associated with providing the service are difficult to
determine
c) customers are unfamiliar with the service process
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
d) brand names are not well established
e) the customer can perform the service themselves
f) advertising within a service category is limited
g) the total price of the service experience is difficult to state
beforehand
2. Due to limited capacity, service pricing is also a key issue with respect to
balancing supply and demand during peak and off-peak demand times.
3. Many service firms use yield management to balance pricing and revenue
considerations with their need to fill unfilled capacity. [Exhibit 6.5]
4. Yield management allows the service firm to simultaneously control
capacity and demand in order to maximize revenue and capacity
utilization.
a) The service firm controls capacity by limiting the available
capacity at certain price points.
b) The service firm controls demand through price changes over time
and by overbooking capacity.
5. Yield management systems are also useful in their ability to segment
markets based on price elasticity. That is, yield management allows a firm
to offer the same basic service to different market segments at different
price points.
E. Base Pricing Strategies
1. A firm's base pricing strategy establishes the initial price and sets the
range of possible price movements throughout the product's life cycle.
2. Base pricing approaches:
a) Price Skimming—occurs when a firm intentionally sets a high
price relative to the competition.
b) Price Penetration—occurs when a firm sets a relatively low initial
price to maximize sales, gain widespread market acceptance, and
capture a large market share quickly.
c) Prestige Pricing—setting prices at the top end of all competing
products in a category to promote an image of exclusivity and
superior quality.
d) Value-based Pricing (EDLP)—setting reasonably low prices, but
still offering high quality products and adequate customer services.
e) Competitive Matching—focuses on matching competitors' prices
and price changes.
f) Non-Price Strategies—building a marketing program around
factors other than price.
F. Adjusting the Base Price
1. Adjusting base prices in consumer markets:
a) Discounting—using sales or other temporary price reductions to
attract customers and create excitement.
b) Reference Pricing—comparing the actual selling price to an
internal or external reference price.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c) Price Lining—occurs when a firm creates lines of products that are
similar in appearance and functionality, but are offered with
different features and at different price points.
d) Odd Pricing—prices are rarely set at whole, round numbers.
e) Price Bundling—bringing together two or more complementary
products for a single price.
2. Adjusting base prices in business markets:
a) Trade Discounts—Manufacturers will reduce prices for certain
intermediaries in the supply chain based on the functions that the
intermediary performs.
b) Discounts and Allowances—Business buyers can take advantage
of sales and other price breaks including discounts for cash,
quantity or bulk discounts, seasonal discounts, or trade allowances
for participation in advertising or sales support programs.
c) Geographic Pricing—Selling firms often quote prices in terms of
reductions or increases based on transportation costs or the actual
physical distance between the seller and the buyer.
d) Transfer Pricing—Transfer pricing occurs when one unit in an
organization sells products to another unit.
e) Barter and Countertrade—In business exchanges across national
boundaries, companies sometimes use products, rather than cash,
for payments.
IV. Supply Chain Strategy
A. Supply chain management is essentially invisible to customers because the
process occurs behind the scenes. Customers take these processes for granted and
only notice interruptions of the supply chain.
B. The picture is drastically different from the firm's perspective. Supply chain
concerns now rank at the top of the list for achieving a sustainable advantage and
true differentiation in the marketplace.
C. Supply chain management consists of two interrelated components:
1. Marketing channels—an organized system of marketing institutions,
through which products, resources, information, funds, and/or product
ownership flow from the point of production to the final user.
2. Physical distribution—coordinating the flow of information and products
among members of the channel to ensure the availability of products in the
right places, in the right quantities, at the right times, and in a cost-
efficient manner.
D. The term supply chain expresses the connection and integration of all members of
the marketing channel. Creating an extended enterprise requires investments in
and commitment to three key factors: connectivity, community, and collaboration.
E. The goal of channel integration is to create a seamless network of collaborating
suppliers, vendors, buyers, and customers. [Exhibit 6.6]
F. Strategic Supply Chain Issues
1. The importance of the supply chain ultimately comes down to providing
time, place, and possession utility for consumer and business buyers.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
However, the expense of distribution requires that firms balance
customers' needs with their own need to minimize costs. [Exhibit 6.7]
2. Marketing Channel Functions
a) Sorting—Manufacturers make one or a few products while
customers need a wide variety and deep assortment of different
products. Intermediaries overcome this discrepancy of assortment.
b) Breaking Bulk—Manufacturers produce large quantities of a
product; however, customers typically want only one of a
particular item. Intermediaries—particularly retailers—overcome
this discrepancy of quantity.
c) Maintaining Inventories—Manufacturers cannot make products on
demand, so the channel must store products for future purchase
and use. Intermediaries overcome this temporal (time) discrepancy.
This issue does not apply to services.
d) Maintaining Convenient Locations—Since manufacturers and
customers have a geographic separation, the channel must
overcome this spatial discrepancy.
e) Provide Services—Channels add value to products by offering
facilitating services and standardizing the exchange process.
3. Marketing Channel Structure
a) Exclusive distribution, the most restrictive type of market
coverage, occurs when a firm gives one merchant or outlet the sole
right to sell a product within a defined geographic region.
b) Selective distribution, a somewhat restrictive type of market
coverage, occurs when a firm gives several merchants or outlets
the right to sell a product in a defined geographic region.
c) Intensive distribution, the least restrictive type of market coverage,
occurs when a firm makes a product available in the maximum
number of merchants or outlets in each area to gain as much
exposure and as many sales opportunities as possible.
4. Power in the Supply Chain
a) True supply chain integration requires a fundamental change in
how channel members work together, including moving from a
"win-lose" competitive attitude to a "win-win" collaborative
approach.
b) Each firm in a supply chain has its own mission, goals, objectives,
and strategies. It is not surprising that firms often assess their own
interests before considering others in the supply chain.
c) Power can be defined as the influence one channel member has
over others in the supply chain.
1) Legitimate power deals with the firm's position in the
supply chain—this power balance shifted to large retailers
in the 1990s.
2) Reward power involves the ability to help other parties
reach their goals and objectives.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
3) Coercive power stems from the ability to take positive
outcomes away from other channel members, or the ability
to inflict punishment on other channel members.
4) Information power comes from having and sharing
knowledge among members of the supply chain.
5) Referent power is based in personal relationships and the
fact that one party likes another party.
G. Trends in Supply Chain Strategy
1. Technological Improvements
a) Significant advancements in information processing and digital
communication have created new methods for placing and filling
orders for both business buyers and consumers.
b) E-commerce now accounts for 46 percent of transactions in
manufacturing, 25 percent of transactions in wholesaling, and 4.4
percent of retail transactions.
c) Radio frequency identification (RFID) involves the use of tiny
computer chips with radio transmitters that can be attached to a
product or its packaging.
d) Beyond the Pages 6.3 discusses Walmart’s use of distribution
technology to create supply chain advantages.
2. Outsourcing Channel Functions [Exhibit 6.8]
a) Outsourcing has traditionally been used as a way of cutting
expenses associated with labor, transportation, or other overhead
costs.
b) Today, the desire of many firms to focus on core competencies
drives outsourcing decisions.
c) Many firms have shifted to offshoring their own activities (rather
than outsourcing) to maintain some control over operations.
3. The Growth of Nontraditional Channels
a) Customers' demands for lower prices and greater convenience have
put pressure on all channel intermediaries to justify their existence.
b) When margins get squeezed, the channel typically evolves into a
more direct form. The most obvious example of this evolution is
the growth of e-commerce.
c) Other forms of nontraditional channels:
1) Catalog and direct marketing
2) Direct selling
3) Home shopping networks
4) Vending
5) Direct response advertising
d) Dual distribution (the use of multiple channels to offer two or more
lines of the same merchandise) is a direct outgrowth of the
increased use of nontraditional channels. However, it often creates
conflict between the manufacturer and its supply chain members.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
V. Integrated Marketing Communications
A. Integrated marketing communications (IMC) refers to the strategic, coordinated
use of promotion to create one consistent message across multiple channels to
ensure maximum persuasive impact on the firm's current and potential customers.
B. IMC takes a 360-degree view of the customer that considers each and every
contact that a customer or potential customer may have in their relationship with
the firm. [Exhibit 6.9]
C. Beyond the Pages 6.4 describes how marketers are being forced to adopt new
marketing strategies as advancing technology and customer preferences are
threatening to make traditional forms of promotion obsolete.
D. Strategic Issues in Integrated Marketing Communications
1. The classic model for outlining promotional goals is the AIDA model:
a) Attention—the first major goal of any promotional campaign is to
attract the attention of potential customers.
b) Interest—the firm must spark interest in the product by
demonstrating its features, uses, and benefits.
c) Desire—good promotion will stimulate desire by convincing
potential customers of the product's superiority and its ability to
satisfy needs.
d) Action—promotion must push customers toward the actual
purchase.
2. The firm must also consider its promotional goals with respect to the
supply chain.
a) Firms use a pull strategy when they focus their promotional efforts
toward stimulating demand among final customers, who then exert
pressure on the supply chain to carry the product.
b) Firms use a push strategy when they focus their promotional
efforts on members of the supply chain to motivate them to spend
extra time and effort on selling the product.
E. Advertising
1. Advertising is paid, nonpersonal communication transmitted through mass
media such as television, radio, magazines, newspapers, direct mail,
outdoor displays, the Internet, and mobile devices. [Exhibit 6.10]
2. Online advertising is growing rapidly due to its ability to reach highly
specialized markets at a relatively low cost. [Exhibit 6.11]
3. Though the initial expense for advertising can be quite high, it can be a
cost efficient means of reaching a large number of people.
4. Setting the advertising budget too high will obviously result in
overspending, waste, and lower profits. However, setting the budget too
low may be even worse. Firms that do not spend enough on advertising
find it very difficult to stand out in an extremely crowded market for
customer attention.
5. Evaluating the effectiveness of advertising is one of the most challenging
tasks facing marketers.
a) Many of the effects and outcomes of advertising take a long time
to develop.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
b) The effect of advertising on sales is lagged in some cases, with the
effect occurring long after the campaign has ended.
6. Most marketers struggle with the fine line between what is permissible
and not permissible in advertising.
F. Public Relations
1. Public relations, an element of a firm’s corporate affairs activities, tracks
public attitudes, identifies issues that may elicit public concern, and
develops programs to create and maintain positive relationships between a
firm and its stakeholders.
2. Public relations can be used to promote the firm, its people, its ideas, and
its image; and can even create an internal shared understanding among
employees.
3. Public Relations Methods
a) Firms use a number of public relations methods to convey
messages and to create the right attitudes, images, and opinions:
news (or press) releases, feature articles, white papers, press
conferences, event sponsorship, and employee relations.
b) Public relations often becomes confused with publicity. Publicity
is more narrowly defined to include the firm's activities designed
to gain media attention through articles, editorials, or news stories.
4. Although public relations activities are often seen as being more credible,
they are often difficult for the firm to control.
G. Personal Selling and Sales Management
1. Personal selling is paid personal communication that attempts to inform
customers about products and persuade them to purchase those products.
2. Compared to other types of promotion, personal selling is the most precise
form of communication because it assures companies that they are in
direct contact with an excellent prospect.
3. The most serious drawback of personal selling is the cost per contact.
4. Because firms depend on repeat sales and ongoing customer relationships,
personal selling activities must include elements of customer service and
marketing research.
5. The Sales Management Process
a) Developing Sales Force Objectives—objectives must be fully
integrated with the objectives and activities of other promotional
elements.
b) Determining Sales Force Size—size is a function of many
variables, including the type of salespeople used, specific sales
objectives, and the importance of personal selling within the IMC
program.
c) Recruiting and Training Salespeople—should be a continuous
activity as firms must ensure that new salespeople are consistently
available to sustain the sales program.
d) Controlling and Evaluating the Sales Force—requires a
comparison of sales objectives with actual sales performance.
[Exhibit 6.12]
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Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
6. Many sales activities are now done through sales automation systems and
CRM systems to push integrated customer, competitive, and product
information to the sales force.
H. Sales Promotion
1. Sales promotion involves activities that create buyer incentives to
purchase a product, or that add value for the buyer or the trade.
2. Sales promotion activities account for the bulk of promotional spending in
many firms.
3. Consumer Sales Promotion
a) Coupons are used to reduce the price of a product and encourage
customers to try new or established brands. [Exhibit 6.13]
b) Rebates are similar to coupons except that they require much more
effort on the consumer's part to obtain the price reduction. Most
firms prefer rebates to coupons.
c) Samples stimulate trial of a product, increase volume in the early
stages of the product's life cycle, and encourage consumers to
actively search for a product.
d) Loyalty programs reward loyal customers who engage in repeat
purchases.
e) Point-of-purchase (POP) promotion includes displays, counter
pieces, display racks, or self-service cartons that are designed to
build traffic, advertise a product, or induce impulse purchases.
f) Premiums are items offered free or at a minimum cost as a bonus
for purchasing a product.
g) Contests and sweepstakes encourage potential consumers to
compete for prizes or try their luck by submitting their names in a
drawing for prizes.
h) Direct mail, which includes catalog marketing and other printed
material mailed to individual consumers, is a unique category
because it incorporates elements of advertising, sales promotion,
and distribution into a coordinated effort to induce customers to
buy.
4. Business (Trade) Sales Promotion
a) Trade allowances include both merchandise and price allowances
for bulk buying or for special promotional considerations.
b) Free merchandise is sometimes offered to intermediaries instead of
quantity discounts.
c) Cooperative advertising is an arrangement where a manufacturer
agrees to pay a certain amount of an intermediary's media cost for
advertising the manufacturer's products.
d) Training assistance and sales incentives are sometimes offered to
intermediaries. Sales incentives come in two general forms: push
money and sales contests.
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Questions for Discussion
1. Consider the number of product choices available in the U.S. consumer market. In
virtually every product category, consumers have many options to fulfill their needs. Are
all of these options really necessary? Is having this many choices a good thing for
consumers? Why or why not? Is it a good thing for marketers and retailers that have to
support and carry all of these product choices? Why or why not?
Students should immediately see that this situation is not necessarily a good thing for
marketers and retailers. It would be much easier and much less expensive to sell only a
few products or choices in each category. The limited shelf space available in retail stores
is also an important consideration (this is a good point to bring up slotting allowances).
That said, students will have a harder time determining whether this situation is good for
consumers. Obviously, more choices mean a higher standard of living. But at what cost?
Encourage students to discuss how prices would change if marketers eliminated some or
most of the options that they make available to consumers.
2. Pricing strategy associated with services is typically more complex than the pricing of
tangible goods. As a consumer, what pricing issues do you consider when purchasing
services? How difficult is it to compare prices among competing services, or to determine
the complete price of the service before purchase? What could service providers do to
solve these issues?
Most customers have few, if any, reference prices for what services should cost. As a
result, the best way to consider prices for services is to shop around. Although this is easy
in some service categories (hotels, air travel), it is extremely difficult or time consuming
in others (professional services, hairstyling, dry cleaners). Many services quote prices by
the hour. However, this is also problematic because many customers will compare these
rates to their own hourly wages. Service firms should be as open and transparent as
possible about their prices. They should also make pricing information easy to find and
easy to compare to competing firms.
3. Some manufacturers and retailers advertise that customers should buy from them because
they “eliminate the middleman.” Evaluate this comment in light of the functions that
must be performed in a marketing channel. Does a channel with fewer members always
deliver products to customers at lower prices? Defend your position.
While some channels may physically eliminate the middleman, the functions performed
by that middleman cannot be eliminated. Customers who buy from warehouse clubs, for
example, break bulk and provide storage. Channels with fewer members should
theoretically be able to offer lower prices. However, in many direct channels the
manufacturer is prohibited from offering lower prices due to trade agreements with retail
firms. In these cases, the prices are likely to be the same.
4. Review the steps in the AIDA model. In what ways has promotion affected you in
various stages of this model? Does promotion affect you differently based on the type of
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
product in question? Does the price of the product (low versus high) make a difference in
how promotion can affect your choices? Explain.
Student responses will vary. Students will argue that the effectiveness of promotion
designed to gain attention will vary greatly depending on the product in question. It will
also vary depending on whether the customer is currently in the market for the product
(the concept of selective attention is key here). The effectiveness of promotion designed
to stimulate desire and action will depend on how motivated the customer is to buy. Get
the students to discuss situation where only a gentle nudge is needed to get them to buy.
Many students will argue that the price of the product is not that important, especially if
they are truly interested in the product or if they have a need for the product.
Exercises
1. You are in the process of planning a hypothetical airline flight from New York to St.
Louis. Visit the websites of three different airlines and compare prices for this trip. Try
travel dates that include a Saturday night layover and those that do not. Try dates less
than seven days away, and compare those prices with flights that are more than twenty-
one days out. How do you explain the similarities and differences you see in these prices?
The similarities and differences can be explained by (1) the competition on the route from
New York to St. Louis, and (2) the yield management system being used by each airline.
2. Locate a product offered by a manufacturer using a dual distribution approach. Are there
differences between the customers targeted by each channel? How do the purchase
experiences differ? In the end, why would a customer buy directly from a manufacturer if
the prices are higher?
A good example of this occurs when Sony sells products through its www.sonystyle.com
website. Customers can buy from Sony, local stores, or online merchants. In most cases,
Sony charges the manufacturer’s suggested retail price. The prices at other stores are
likely to be less expensive. Sony often throws in a free product to sweeten the deal. Still,
students will have a hard time developing reasons for buying direct in this case.
3. Shadow a salesperson for a day and talk about how his or her activities integrate with
other promotional elements used by their firm. How does the salesperson set objectives?
How is he or she made aware of the firm’s overall IMC strategy? Does the sales force
participate in planning marketing or promotional activities?
This is a great exercise for any marketing student. Experiences will vary dramatically.
4. Visit the Cents Off website (www.centsoff.com) and browse the available coupons and
read the FAQs. What are the benefits of the Cents Off service for advertisers and
consumers? If you were a manufacturer that issues coupons, what factors would favor
Chapter 6 Lecture Notes
The Marketing Program
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
using the Cents Off website for distribution rather than the traditional Sunday newspaper
insert?
The benefits for consumers and manufacturers are tied to efficiency. Both parties receive
major benefits without wasted time and effort. Manufacturers can specifically target
customers that are truly interested in their products.
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different content
the condition of affairs, directly consequent on Henry the Eighth’s
mere abrogation of the non-scriptural impediments to marriage.
Condemning strongly the excessive liberty of separation, which the
ecclesiastical tribunals had for generations afforded to society, they
were no less unanimous in condemning the doctrine of the absolute
indissolubility of wedlock. If it was wrong on the one hand to allow
husbands and wives the liberty of separating on frivolous pretexts,
and to provide the fortress of marriage with numerous gates of
egress, whose double locks obeyed the pass-keys of perjury and
corruption; it was on the other hand no less hurtful to society and
impious to God, to constrain a pair of human creatures, in the name
of religion, to persevere in an association, that could not accomplish
the highest purposes of matrimony, and debarred the ill-assorted
couple from the serene and wholesome pleasures of Christian life.
These were the views of the Anglican leaders; views that found
precise and memorable expression in the famous code of ordinances
(the Reformatio Legum Ecclesiasticarum) prepared for the
reformation of our ecclesiastical laws by Edward the Sixth’s thirty-
two commissioners for that purpose, who, doing away with the
minor divorce (a mensâ et thoro), decided that the divorce a vinculo
matrimonii should be the only kind of matrimonial severance known
to English law, and that it should be granted, (1) in cases of extreme
conjugal faithlessness; (2) in cases where a husband, not guilty of
deserting his wife, had been for several years absent from her, under
circumstances which justified her in concluding that he was dead;
(3) and in cases of such violent hatred as rendered it in the highest
degree improbable, that the husband and wife would survive their
animosities and again love one another; it being expressly directed
that this last provision should not be construed as affecting spouses
whose quarrels, though frequent and distressing, were neither
incessant nor in the highest degree vehement. Had Edward the Sixth
lived only a little longer these ordinances would have become the
law of the land;—law which, though suppressed on the accession of
Mary Tudor, would have been revived on the rise of Elizabeth, and
handed down to the present time.
Of course, the Anglican reformers conceived themselves to be
justified in disregarding the limitation, which our version of the
Scriptures assigns to liberty of divorce. Whilst some of them were of
opinion that this limitation was applicable only to the Jews, others
held that, if a wrong rendering of a particular word were replaced by
its true English equivalent, Scripture would be found to sanction the
dissolution of marriages, whose infelicity was due to nothing more
than some serious mental or moral disability. Of course, also, the
Commissioners’ recommendations were a compromise between the
requirements of bold reformers who wished for a much larger, and of
timid reformers, who would have preferred a smaller, measure of
freedom of divorce. Had Martin Bucer been on the Commission, as
he certainly would have been but for his recent death, it cannot be
questioned that the Commissioners would have ordained a far
greater liberty of dissolving unhappy marriages. It was Bucer’s
opinion (vide his Judgment touching Divorce, addressed to Edward
the Sixth) that every marriage should be dissolved in which the
husband and wife did not ‘love one another to the height of
dearness,’ or the husband could not rightly govern and cherish the
wife, or the wife was flagrantly disobedient and unprofitable to her
lord, or either party ‘defrauded the other of conjugal benevolence,’—
views which commended themselves so cordially to John Milton, that
he produced a new edition of Bucer’s tract, in the middle of the
seventeenth century.
Whilst showing how cordially he concurred in Martin Bucer’s
conclusions, John Milton’s four works on divorce—the Doctrine and
Discipline of Divorce, the Tetrachordon, the Colasterion, and the new
edition of Bucer’s Judgment touching Divorce—show also how far he
went beyond the sixteenth-century divine, in declaring every man’s
right to secede from an uncongenial partner, and to associate
himself with an acceptable helpmate. No libertine, for the
gratification of vile desire, ever demanded greater license of re-
marriage than Milton, in the name of religion, demanded for
Christian men, for their spiritual advantage.
The old canon law, which insisted on the indissolubility of true
marriages, and, even in cases of adultery, afforded no larger divorce
than the separation from board and bed, having been revived at the
close of Elizabeth’s reign, our ancestors lived for several generations
under a matrimonial law of unprecedented rigour and narrowness,
that in its results demonstrated the sagacity and prudence of Edward
the Sixth’s Commissioners. Had the Commissioners’ proposals
become law, England would have escaped much of the profligacy
that, after rendering her seventeenth century proverbial for domestic
libertinism, was less remarkable in the eighteenth century, only
because the usage of successive ages had rendered society
comparatively indifferent to it. Whilst no student of our social history
can question that throughout those centuries the English home
suffered severely from the excessive stringency of the matrimonial
law, every student of literature is cognizant of the stream of written
protests against the harshness and unyielding rigour of that law,
from Elizabeth to Victoria. That Milton shocked the lighter people of
his time by his assaults on the limitations of liberty of divorce is not
to be conceived. That he did not by his writings against those
restrictions offend the more precise and God-fearing of his
contemporaries, appears from the regard in which they held him as
a religious poet, after his descent to darkness and evil days. So far
as concerns freedom of divorce, the Free Contract party of William
Godwin’s epoch required nothing that Milton would not have
granted, and urged little that Bucer would have hesitated to
approve.
In 1813 (the year in which the anti-matrimonial note of Queen Mab
was written), Shelley regarded marriage with the eyes and by the
lights of eighteenth-century writers, who decried the institution as
the source of human misery and depravation. The evils, that caused
these writers to distinguish themselves in the long war against
wedlock, were no imaginary grievances. On the contrary, they were
evils which the Anglican reformers foresaw would result from a too
stringent marriage-law, and for which they wished to provide by
their proposals for divorce. They were evils crying aloud for remedy
throughout the country. Almost every parish of the land had a
miserably mated couple, whose union should have been terminated
by the law. For the mischief there was no remedy but the old
cumbrous and costly proceedings for obtaining the greater divorce,—
i.e. the suit in the first instance in the Ecclesiastical Court for the
minor divorce from board and bed, and the subsequent suit for the
parliamentary severance of the bond of marriage:—a process that,
making divorce the luxury of the rich, denied it altogether to the
poor. In the first thirty-seven years of the present century, only
seventy suitors (less than two a-year) obtained special parliamentary
enactments for their liberation from wretched wedlock. In the last
thirty-seven years of the previous century, such divorces were much
less frequent. The rich alone could afford to pay for the
parliamentary relief. For the poor, and for the people raised only a
few degrees above poverty, there was no divorce. Under these
circumstances, whilst almost every rural village had a Stephen
Blackpool, there necessarily arose vehement discontent not only with
the defective marriage-law, but with marriage itself. Nothing was
said against the obstacles to entering marriage; but everywhere an
outcry was heard against the impossibility of getting out of marriage.
Amongst the populace, social sentiment permitted a man in many
cases to be the physician of his own trouble, and after deserting his
lawful wife, to live with a woman who was not his wife. The general
grievance being the difficulty of escape from uncongenial wedlock,
the Radical writers dealt with this grievance, and usually forbore to
criticise the impediments to marriage, of which no large number of
people complained.
Taking his views from these writers, it was natural for the youthful
Shelley to think and write chiefly of the evils arising from the law,
which forbade a man to leave his wife and straightway attach
himself to another woman. In constructing the note to Queen Mab,
it was enough for him to put together, with no common smartness
and one or two original touches, the remarks of previous writers on
the troubles resulting from the permanence of matrimonial
obligations. Contemning marriage from his boyhood, after the
fashion of his teachers, he was eloquent about the difficulty of
escaping from it. Apart from a statement of the grand principle that
‘love was free,’ and that every person should be at liberty to marry
whomsoever he pleased, he does not seem to have troubled himself
about the divers impediments to the first entrance into the
unendurable bondage, before he went to Geneva. It was otherwise
on his return from the residence in Switzerland with Byron.
The startling discovery, that they were believed to be living in
incestuous intimacy with the same two women, caused each of the
poets to ponder the nature of the crime with which rumour charged
them. Stirring and fascinating Byron’s imagination, the scandal bore
fruit in Manfred and Cain. Stimulating and holding Shelley’s fancy, it
resulted in Laon and Cythna. It is interesting to observe how
differently the two poets dealt with the same repulsive subject. For
the timid sceptic and half-hearted innovator, who to the last was (as
Shelley put the case to his wife at Pisa) ‘little better than a Christian,’
it was enough to point to the crime in Manfred, as one of the
hideous possibilities of vicious desire,—as a monstrous and appalling
extravagance of wickedness, too hideous to be spoken of precisely;
as an offence so loathsome and revolting, that poetry could refer to
it only by vague hints and obscure suggestions. In Cain he could
refer with cynical mockery to times when, if Genesis were true,
brothers necessarily mated with their sisters, for the accomplishment
of the Creator’s purpose;—mockery, that was not so much a
palliation of the iniquity, as an assault on the credibility of the Book
which seemed to sanction the wickedness.
Shelley handled the subject in a very different way. It was natural for
the thorough and unwavering disbeliever, who had formerly denied
and still questioned the existence of the Deity, and no less natural
for the fervid political theorist, who regarded all human governments
and their subordinate institutions as the mere contrivances of
tyranny for the subjugation and debasement of the peoples, to come
to the conclusion that the impediments to matrimony had no other
foundation, and were in no degree more entitled to the respect of
reasonable men, than the impediments to escape from wedlock.
Absolutely ignorant of the social conditions from which the
hindrances to marriage had arisen, and no less ignorant of the
physical and social reasons for regarding most of them as conducive
to domestic purity, and some of them as needful for preserving the
human species from mental and bodily disease and deterioration,
Shelley was only carrying certain of his principles to certain of their
extreme logical conclusions, when he closed his consideration of the
impediments to marriage, by regarding them as so many capricious
and pernicious interferences with natural forces, which, if they were
left to take their own course, without let or hindrance from
presumptuous, and arrogant, and meddlesome mortals, would in
due course bring the whole human race under the dominion of
universal love;—a dominion under which all mankind for countless
ages would have enjoyed unqualified felicity, had it not been for the
disastrous activity of tyrants and priests.
It was not in Shelley to distinguish between the various
impediments, and discover grounds for deciding that some of them
should be retained, whilst others might be abolished. To Shelley, a
man’s right to marry his deceased wife’s sister was not more obvious
than a man’s right to marry his own sister. Regarded by the new
light, arising from the larger consideration of the matrimonial law, to
which he had been incited by the Genevese scandal, the artificial
hindrances to egress from matrimony were not more demoralizing
than the artificial hindrances to ingress into matrimony. For human
happiness marriage must be relieved of the impediments on its one
side, no less than of the hindrances on its other side. Love must be
restored to Freedom:—to freedom so perfect that a young man
would be free to marry his own sister, without the intervention of
priest or the control of lawyer; and after wearying of her be free to
marry her younger sister under circumstances in no way affecting his
freedom in the future. This discovery was the completion of Shelley’s
social philosophy in respect to the intercourse of the sexes;—the
philosophy that is, in the opinion of some of his admirers, a part of
his title to be regarded as a man, who, under auspicious
circumstances, ‘might have been the Saviour of the World!’
Having made this important discovery after his return from Geneva,
Shelley determined to communicate it to the world in a poem, which
should teach its readers that incest was nothing but an imaginary
sin; that ceasing to have the show of sin, on being rightly regarded,
it was seen to be compatible with the highest virtue; that it was one
of the great ‘multitude of artificial vices,’ to whose existence the
fewness of ‘real virtues’ was referable; that instead of being
loathsome, nauseous, hideous, unutterably repulsive and sinful, the
conjugal union of a brother and sister under the Free Contract was
permissible in the eyes of philosophic moralists, and compatible with
moral purity and the finest delicacy in the brother and sister; that
besides being altogether permissible, and in no degree
reprehensible, this conjugal union was a virtuous relation, in which
brothers and sisters would often stand towards one another in a
rightly-constituted society. To put this social doctrine before the
world, in the form most likely to commend it to the feelings of
youthful readers, and induce them to further every movement for a
state of things, in which brothers and sisters could so live together
without offending their neighbours, Shelley wrote Laon and Cythna:
or, The Revolution of the Golden City: a Vision of the Nineteenth
Century. In the Stanza of Spenser.
Brother and sister of the same parents, Laon and Cythna, the hero
and heroine of the poem, are beings endowed with all the virtues
conceivable in perfect human nature, and are still enjoying the
scenes of their childhood in Argolis, when they pass from the state
of mutual affection, that is desirable in a brother of some sixteen or
eighteen summers and a sister (ætat. 12), to a state of mutual love
that is desirable only between young people who can in the ordinary
course of things marry one another. What follows from this state of
things is indicated with consummate delicacy by the poet, too wary
and artful to shock his readers in the second canto by clear
disclosures, that might determine them to refrain from perusing any
later canto of a long poem. Laon and Cythna are suddenly torn
asunder by the agents of the tyrant, who figures in the poem as a
type of European monarchs in the nineteenth century, and soon
after their severance Cythna gives birth to the lovely child who owes
her life to Laon. In a later passage of the narrative, after he has
been released from the cage on the column’s top, and she, after
divers painful experiences, has been proclaimed the prophetess and
supreme directress of the revolutionists of the Golden City, Laon and
Cythna come together under circumstances, which prevent them
from recognizing one another in the first hour of their reunion. Laon
is still uncertain whether she is really his sister, or only bears a
strong resemblance to her, when he hears Cythna harangue the
Golden City revolutionists in these words:—
‘My brethren, we are free! the plains and mountains,
The grey sea shore, the forests and the fountains,
Are haunts of happiest dwellers;—man and woman,
Their common bondage burst, may freely borrow
From lawless love a solace for their sorrow;
For oft we still must weep, since we are human.
A stormy night’s serenest morrow,
Whose showers are pity’s gentle tears,
Whose clouds are smiles of those that die
Like infants without hopes or fears,
And whose beams are joys that lie
In blended hearts, now holds dominion;
The dawn of mind, which upwards on a pinion
Borne, swift as sun-rise, far illumines space,
And clasps this barren world in its own bright embrace!’
Fearful that the words ‘lawless love’ may frighten simple readers, Mr.
Buxton Forman (who thinks Shelley ‘might have been the Saviour of
the World’), in his most useful edition of Shelley’s works, appends to
the alarming words this note:—‘The words lawless love seem to be
used, not in a conventional sense, but merely to signify unshackled
love.’ True, but ‘unshackled’ from what? Cythna meant that tyrant
custom, or tyrant anybody else, having been overthrown and
rendered powerless for the moment, her brethren and sisters were
free to marry, and changing about to remarry, in perfect liberty of
affection—in love liberated from the shackles of human law—in
matrimony, no less easily entered than easily quitted—in marriage,
alike free from legal impediments to ingress, and from legal
impediments to egress—love, in fact, so perfectly free from the
supervision and control of human law, that it might be rightly styled
‘lawless love.’
Later in the poem’s story, when Cythna has rescued Laon from the
tyrant’s soldiers, and carried him off, on the ‘black Tartarian horse of
giant frame,’ to a picturesque ruin, the brother and sister, after
recognizing one another as whilom playmates in Argolis, pass
through emotions, that are set forth in the following stanzas:—
‘The autumnal winds, as if spell-bound, had made
A natural couch of leaves in that recess,
Which seasons none disturb, but in the shade
Of flowering parasites, did Spring love to dress
With their sweet blooms the wintry loneliness
Of those dead leaves, shedding their stars, whene’er
The wandering wind her nurslings might caress;
Whose intertwining fingers ever there,
Made music wild and soft that filled the listening air.
We know not where we go, or what sweet dream
May pilot us thro’ caverns strange and fair
Of far and pathless passion, while the stream
Of life, our bark doth on its whirlpools bear,
Spreading swift wings as sails to the dim air;
Nor should we seek to know, so the devotion
Of love and gentle thoughts be heard still there
Louder and louder from the utmost Ocean
Of universal life, attuning its commotion.
To the pure all things are pure! Oblivion wrapt
Our spirits, and the fearful overthrow
Of public hope was from our being snapt,
Tho’ linkèd years had bound it there; for now
A power, a thirst, a knowledge, which below
All thoughts, like light beyond the atmosphere,
Clothing its clouds with grace, doth ever flow,
Came on us, as we sate in silence there,
Beneath the golden stars of the clear azure air.
In silence which doth follow talk that causes
The baffled heart to speak with sighs and tears,
When wildering passion, swalloweth up the pauses
Of inexpressive speech:—the youthful years
Which we together past, their hopes and fears,
The common blood which ran within our frames,
That likeness of the features which endears
The thoughts expressed by them, our very names,
And all the wingèd hours which speechless memory claims
Had found a voice; ...
* * * * * * * *
The meteor shewed the leaves on which we sate,
And Cythna’s glowing arms, and the thick ties
Of her soft hair which bent with gathered weight
My neck near hers, her dark and deepening eyes,
Which, as twin phantoms of one star that lies
O’er a dim well, move, though the star reposes,
Swam in our mute and liquid ecstasies,
Her marble brow, and eager lips, like roses,
With their own fragrance pale, which Spring but half
uncloses.
The meteor to its far morass returned:
The beating of our veins one interval
Made still; and then I felt the blood that burned
Within her frame, mingle with mine, and fall
Around my heart like fire; and over all
A mist was spread, the sickness of a deep
And speechless swoon of joy, as might befall
Two disunited spirits when they leap
In union from this earth’s obscure and fading sleep.
Was it one moment that confounded thus
All thought, all sense, all feeling, into one
Unutterable power, which shielded us
Even from our own cold looks, when we had gone
Into a wide and wild oblivion
Of tumult and of tenderness? or now
Had ages, such as make the moon and sun,
The seasons, and mankind their changes know,
Left fear and time unfelt by us alone below?
I know not. What are kisses whose fire clasps
The failing heart in languishment, or limb
Twined within limb? or the quick dying gasps
Of the life meeting, when the faint eyes swim
Thro’ tears of a wide mist boundless and dim,
In one caress? What is the strong controul
Which leads the heart that dizzy steep to climb,
Where far over the world those vapours roll
Which blend two restless frames in one reposing soul?
It is the shadow which doth float unseen,
But not unfelt, o’er blind mortality,
Whose divine darkness fled not, from that green
And lone recess, where lapt in peace did lie
Our linkèd frames; till, from the changing sky,
That night and still another day had fled;
And then I saw and felt. The moon was high,
The clouds, as of coming storm, were spread
Under its orb,—loud winds were gathering overhead.
Cythna’s sweet lips seemed lurid in the moon,
Her fairest limbs with the night wind were chill,
And her dark tresses were all loosely strewn
O’er her pale bosom:—all within was still,
And the sweet peace of joy did almost fill
The depth of her unfathomable look:—
And we sate calmly, though that rocky hill,
The waves contending in its caverns strook,
For they foreknew the storm, and the grey ruin shook.
There we unheeding sate, in the communion
Of interchangèd vows, which, with a rite
Of faith most sweet and sacred, stamped our union.—
Few were the living hearts which could unite
Like ours, or celebrate a bridal night
With such close sympathies, for to each other
Had high and solemn hopes, the gentle might
Of earliest love, and all the thoughts which smother
Cold Evil’s power, now linked a sister and a brother.’
At the poem’s close, in reward for all their good deeds in a naughty
world, and all their pains of self-sacrifice for the promotion of human
happiness, this brother and sister (after death), together with the
charming child, who is the issue of their incestuous embraces, are
permitted to enter the boat of hollow pearl, in which they are carried
to the islands of the blest, to repose in everlasting felicity near ‘The
Temple of the Spirit.’
Lest it should be said that I misrepresent the story in a particular,
which, though important, affects in no way the poem’s principal
doctrine, let it be observed that to some readers this charming child
appears to have been the tyrant’s daughter, instead of Laon’s
offspring. Sir John Taylor Coleridge’s memorable article in the
Quarterly Review shows that, whilst recognizing with repugnance,
the incest of Laon’s intercourse with his sister, he regarded the child
as the issue of the despot’s passion. But on this point I conceive the
reviewer to have erred through the mystifications and ambiguities of
the narrative. To me it is clear that Shelley meant to intimate to
careful readers of the monstrous story, that Cythna’s child was
Laon’s daughter. The question, however, does not touch the poem’s
main purpose, as offspring would be the natural sequence of the
endearments interchanged by the brother and sister in the
picturesque ruin.
The two actors of the poem, in whom it is sought to interest the
reader most strongly, and for whose stainless purity and unqualified
goodness the author solicits our admiration, are a brother and sister,
whose embraces result in the birth of a little girl, no less lovely in
person and mind than her parents. The main purpose of the poem,
which has numerous subordinate and minor objects, is to plant the
incestuous pair in the reader’s affection, and lure him into regarding
so exemplary an instance of conjugal affection with sympathy and
approval. By some of the less daring of the Shelleyan zealots it has
indeed been urged that Laon and Cythna should be regarded as a
mere poetic ‘vision’ (as it is described on the title-page), and the
pure outgrowth of exuberant fancy, and not as a serious contribution
to social philosophy, intended to influence the judgment and conduct
of its readers. To this plea a sufficient answer is found in the pains
taken by Shelley to provide the work with a carefully worded prose
preface, in which he intimated, that the poem was addressed to
persons thirsting ‘for a happier condition of moral and political
society;’ that the hurtful institutions and principles assailed in the
poem were the hurtful institutions and principles then dominant in
European society, and especially of English society; that the
doctrines of the poem were offered for the solution of the various
religious problems, political problems, and economical problems,
then holding the attention and troubling the minds of earnest
philanthropists; that, notwithstanding its artistic form and beauty,
the poem was offered as a serious contribution to political and social
philosophy, and had been written with a view to practical results in
human conduct.
By others of the less courageous of the Shelleyan zealots, it is urged
that, instead of definitely recommending conjugal love between a
brother and a sister as a relation to be countenanced, or even
tolerated by England in the nineteenth century, Laon and Cythna
merely reminds readers that, instead of violating any principle of
natural morals, the connubial intercourse of a brother and sister
would be unobjectionable, and might even be positively virtuous, in
a country whose laws either encourage or only permit such an
association. This apology for the prime doctrine of Laon and Cythna
may as well be considered in connexion with what the poet says on
the subject in the last sentence of the preface, which runs thus:—
‘In the personal conduct of my Hero and Heroine, there is one
circumstance which was intended to startle the reader from the
trance of ordinary life. It was my object to break through the crust
of those outworn opinions on which established institutions depend.
I have appealed therefore to the most universal of all feelings, and
have endeavored to strengthen the moral sense, by forbidding it to
waste its energies in seeking to avoid actions which are only crimes
of convention. It is because there is so great a multitude of artificial
vices, that there are so few real virtues. Those feelings alone which
are benevolent or malevolent, are essentially good or bad. The
circumstance of which I speak, was introduced, however, merely to
accustom men to that charity and toleration which the exhibition of a
practice widely differing from their own, has a tendency to promote.
Nothing indeed can be more mischievous, than many actions
innocent in themselves, which might bring down upon individuals the
bigotted contempt and rage of the multitude.’
To this last sentence of the preface to Laon and Cythna, Shelley
(obviously by an after-thought, and in consequence of the pressure
put upon him by some friend or friends) appended this foot-note
—‘The sentiments connected with and characteristic of this
circumstance have no personal reference to the writer’!!!
The last paragraph of the preface to Laon and Cythna is preceded by
these words, ‘Love is celebrated everywhere as the sole law which
should govern the moral world.’ Having regard to the abrupt
transition from the present to the past tense, the significant
difference (in style) of the last paragraph from the preceding
paragraph, and the known conflict that occurred between the author
and publisher before the poem had passed the press, few critical
readers will decline to think with me that the last paragraph, instead
of being part of the preface when it left Shelley’s pen, was an after-
thought, written to meet Ollier’s objections to the incestuous relation
of Laon and Cythna. Nor will it, I think, be questioned, that the
astounding note was an after-thought to the after-thought, and was
put at the foot of the last paragraph, because Ollier, or Hunt, or
Peacock, pointed out to the author that the poem, commending the
incest of brother and sister, would expose him to the most hideous
of imputations.
But what do the statements of the last paragraph amount to? (1)
That in making Laon and Cythna live like a married couple, the poet
merely aimed at startling his readers out of the trance of ordinary
life.—(2) That in so startling his readers he wished to enable them to
break away from the notion, that there was something inherently
vicious in a brother’s connubial association with his own sister.—(3)
That Shelley rated such incest as a mere crime of convention, to be
placed in the same category with offences against the game-laws,
the excise-laws, or a custom’s tariff.—(4) That feelings should not be
judged by their results, but by their effect on the disposition of the
person entertaining them.—(5) That in so startling his readers out of
an antiquated repugnance to the particular kind of incest, he hoped
to render them tolerant of, and charitable towards, persons
committing the mere offence against conventional morality.—(6)
That though, in his opinion, no rule of natural morals forbade a man
to marry his own sister, the poet thought his readers had better
refrain from such incest, since, though innocent in itself, the
perpetration of it would be likely to infuriate the bigoted multitude.
This from the man who, according to his most fervid idolaters, would
have redeemed the world from sin and wretchedness, had he
worked for its regeneration under auspicious circumstances.
Is the incest of brother and sister a mere crime of convention? The
science of morals, of course, is progressive. What is virtue in a rude
state of society becomes crime in a high state of civilization. Some
countries, lying well within the wide and vague boundaries of
civilization, are behind other countries in the science of morals. What
is crime in England may be honesty in Thibet. There are offences
about which we may hesitate to say off-hand, whether they are
offences against natural morals or mere crimes of convention. But
surely action that is maleficent to the mental and physical welfare of
mankind, wherever it may be practised, is not action about which
there can be any uncertainty. Permitted in the country, where (by his
own confession in prose) he commended it to tolerance and
charitable consideration, the license commended by Shelley would
poison the springs of domestic virtue, whilst producing its universal
results on the bodily shape, nervous force, and moral health of the
people. Permitted amongst the settlers on a barbarous coast, it
would in a few generations be fruitful of such physical infirmity and
debasement, as are ever accompanied with moral depravation.
Action so universally maleficent is universally wicked. Though it may
be less mischievous in its consequences, the conduct recommended
in Laon and Cythna is no less essentially wicked, in a small and
thinly populated island, than in a great city.
The poem having been written to the last line, Shelley sent it to
Messrs. C. and J. Ollier, of Welbeck Street, whom he had selected for
his publishers, at the request of their friend Leigh Hunt. As the book
was to be produced at Shelley’s cost, the publishers of course
wished to publish it. But these gentlemen looked for money, instead
of disaster, from business with their client. On finding that the poem
was an apology for incest, they took counsel with one another, and
probably with their lawyer. The result was that, when the poem was
nearly, if not altogether printed, one of the Messrs. Ollier wrote to
Shelley, stating they could not venture to produce a work, so certain
to put them in an ignominious position. Instead of feeling for the
men of business, and shrinking from the thought of injuring them,
Shelley urged them to go on in the road to ruin. But the publishers
were less manageable than Shelley hoped to find them. They
repeated their wish to be quit of so dangerous a book. Whereupon,
dating from Marlow, on 11th December, 1817, Shelley wrote the Mr.
Ollier (who was attending to the matter) a letter that contained
these words,—
‘There is one compromise you might make, though that would still
be injurious to me. Sherwood and Neely wished to be the principal
publishers. Call on them, and say that it was through a mistake that
you undertook the principal direction of the book, as it was my wish
that it should be theirs, and that I have written to you to that effect.
This, if it would be advantageous to you, would be detrimental to,
but not utterly destructive of, my views. To withdraw your name
entirely, would be to inflict on me a bitter and undeserved injury.’
(Vide Shelley Memorials.)
To see the nature of this advice, readers must remember how usual
it was in former time for several different firms of booksellers to be
concerned in the publication of the same work. The principal
publisher in these joint-enterprises,—i.e. the publisher in negotiation
with the author, and to whom the author looked as his publisher—
had the direction of, and chief responsibility in, the business. His
name, or the name of his house, appeared on the title-page before
the names of the other publishers. Thus holding a place of honour,
he held also the post of greatest danger; for in case of proceedings
against the author and publisher of an unlawful publication, it was
the way of the law to hold the first and principal publisher as more
responsible than the other associated booksellers, and even in some
cases to regard the latter as being in no degree morally accountable
for the contents of the work. In accordance with this trade-usage,
Messrs. Sherwood, Neely, and Jones, of Paternoster Row, were
associated in 1817, as second and subordinate publishers with
Messrs. C. and J. Ollier, of Welbeck Street.
Shelley’s suggestion was that, as the Olliers were frightened, they
should slip out of the more dangerous position, by inducing
Sherwood, Neely, and Jones to step into it by misrepresentation. The
Olliers were instructed by Shelley to tell the other set of publishers
an untruth, that was a rather complicated untruth. They were
instructed to keep their alarm to themselves, and say to their
comrades in the trade, ‘We took the principal direction of the book
through a mistake’ (a sheer untruth), ‘as it was Mr. Shelley’s wish for
you to be his principal publishers’ (another sheer untruth), ‘and
therefore as Mr. Shelley has written us to that effect’ (a third untruth
on a point of fact) ‘we think even at this late stage of the business
you had better figure as principal publishers’ (a false suggestion of
motive). That the Olliers did as Shelley thus instructed them, may be
inferred from the fact that, on the title-page (the 1818 title-page) of
Laon and Cythna, Sherwood, Neely, and Jones, figure as principal
publishers.
Laon and Cythna was published, in so far that a few copies (three
copies, according to some writers on the subject, but probably a
larger number) passed into circulation; one of them being the copy,
that afforded the Quarterly Reviewer an opportunity for making his
memorable onslaught on the book. But this had barely been
accomplished, when the poem was an addition to the considerable
list of the works, written by Shelley and speedily suppressed. What
was the immediate cause of the renewal of their alarm does not
appear; but the book was no sooner out, than the Messrs. Ollier
decided that not another copy should be issued with their name on
the title-page. Probably they acted on their lawyer’s urgent
representation, that, unless it were promptly suppressed, so
scandalous a book would certainly result in their prosecution. It has
been repeatedly averred that their alarm proceeded chiefly from the
freedom with which the poem dealt with matters of religion and
politics. But the changes which converted Laon and Cythna into The
Revolt of Islam, show that this was not the case. Some of the
changes, no doubt, modified the terms relating to the Almighty; but
the prime purpose of the alterations was to relieve the poem of its
incestuous sentiment. Unquestionably the publishers were alarmed
by the book’s blasphemy and political extravagance; but their most
serious apprehension was fear of such an outcry against the poem’s
indecency, as would put them on trial for issuing an obscene book.
On reconsideration the publishers saw that in case of such a
prosecution, it would avail them nothing that their name appeared
after ‘Sherwood, Neely, and Jones,’ on the title-page of the book, of
which they would be proved to have been the principal publishers.
No wonder they were firm. No wonder also that Shelley was in the
highest state of excitement for his own interests,—and of indignation
at his publisher’s cowardice. What the Olliers felt was, of course, felt
by the other publishers.
Matters were in this position, when it occurred to some ingenious
student of the suppressed poem, that it would be easy to relieve the
work of its incestuous quality and some of its most objectionable
passages touching religion, by cancelling a few leaves and replacing
them with leaves, that would change the character and complexion
of the whole performance. By dropping the final paragraph (with its
note) from the Preface, producing a new title-page, and altering
fifty-five lines of the body of the book, it would be easy to
manipulate, at a trifling cost, the printed sheets out of their
egregious offensiveness into comparative innocence. Who was the
originator of this ingenious suggestion does not appear; but the
editorial ingenuity of the proposal inclines one to attribute it to Leigh
Hunt. Anyhow, the suggestion was carried out by a council,
consisting of one of the Messrs. Ollier, the author, Peacock, and
some other of the author’s personal friends (Leigh Hunt and Hogg
being, no doubt, of the number). Never perhaps was stranger work
done by a literary committee at successive meetings. At the sittings
of the council, Shelley (says Peacock) ‘contested the proposed
alterations step by step; in the end, sometimes adopting, more
frequently modifying, never originating, and always insisting that his
poem was spoiled.’ No wonder he fought his friends point by point.
The poem had been written to demonstrate the purity and loveliness
of the extremest kind of Free Love. By changing Cythna from Laon’s
sister, to a mere orphan, living under the protection of his parents,
the alterations deprived the poem of the prime doctrine it was
intended to inculcate. The poem that should have proclaimed the
beauty and holiness of incestuous Love was manipulated into a mere
poetic apology for Lawless Love of an ordinary and less interesting
kind. So castrated, the Poem of Incest could no longer generate the
sentiment, whose activity was needful, in Shelley’s opinion, for the
attainment of ‘a happier condition of moral and political society.’ As
any reader may learn from a careful study of the poem, enough
mischief was left in The Revolt of Islam to satisfy an ordinary
enthusiast for lawless love; but Shelley was an ‘extra’-ordinary
enthusiast for wedlock without restrictions. It is imputed to him for
righteousness by his idolaters, that he persisted to the last in the
pure and unqualified doctrine of the unaltered poem. In reference to
Lady Shelley’s quite inaccurate statement that the poet (in 1817-18)
was ‘convinced of the propriety of making’ the ‘alterations,’ which
converted Laon and Cythna into The Revolt of Islam, Mr. Buxton
Forman remarks proudly of the teacher, who might have been the
Saviour of the World, ‘There is nothing in his subsequent history to
countenance the idea that he regarded Laon and Cythna as in any
way offensive.’
But before the superlatively offensive poem had been manipulated
into a comparatively inoffensive one, some copies of Laon and
Cythna had passed from the publisher’s hands to the world. Whether
these copies were no more, or several more, than three, does not
matter. If they were only three, they were enough to darken the
poet’s fame and cloud his happiness for the rest of his days. Three
hundred copies in circulation could not have been more disastrous to
his social credit than those three, one of which was lent to the
Quarterly Reviewer.
Is it wonderful that Shelley, during the few years still remaining to
him of a brief existence, lived under the world’s ban, and though
producing works of incomparable art in quick succession, produced
them only to stir the wrath of critics, and aggravate the pain he
endured from the world’s neglect of his genius? It was known, and
could not be gainsaid, in every coterie of men of letters, how
abruptly he had left his first childish wife; how, on breaking with so
young and lovely a creature, he told her to ‘do as other women did’;
how within a few weeks of breaking with this girl, he had carried off
his familiar friend’s sixteen-years-old daughter; and how in language
of matchless beauty and vigour, he had used all the powers of his
poetic genius, not only to deride marriage, but to teach his readers
that the most repulsive and blighting of all the several kinds of
incestuous love was wholesome, innocent, and beautiful. Is it
surprising that in less than a year and four months from the
publication of Laon and Cythna, he wrote from Rome to Peacock, ‘I
am regarded by all who know or hear of me, except, I think, on the
whole, five individuals, as a rare prodigy of crime and pollution,
whose look even might infect?’ Is it surprising that, critics, fully
cognizant of the power and many excellences of his poetry, forbore
to extol his genius, from a conscientious repugnance to his social
philosophy, and a fear that by applauding the poet they should
strengthen the hands of the social innovator? Is it surprising that,
whilst temperate and judicious men of letters were silent about what
they secretly admired, but could not venture to openly commend,
less discerning critics in their abhorrence of the social innovator,
wrote wild nonsense about the stupid trash, the drivel and
buffoonery of his finest productions?
Of course, these less discerning critics had better have imitated the
more temperate and discreet men of letters, and held their peace.
But critics are human; and when men speak under the influence of
strong resentment, they are apt to say wild things. To point to the
angry things written to Shelley’s discredit, when the passions he had
stirred were at their fiercest rage, as evidence of a singular and
unaccountable blindness to the excellences of fine poetry, is to
misread the signs of a former time. Like Byron, the author of Laon
and Cythna provoked a storm he was not permitted to survive;
though he would have survived it, had he lived to middle age and
continued to write in the vein of Prometheus Unbound and Adonais.
It is not wonderful that violent things were said of the man, who had
done violence to society’s finest sensibilities. What occurred to his
annoyance more than sixty years since would occur now-a-days to a
similar offender,—say, to a novelist of high culture and singular
aptitude for his department of literary art, guilty of producing a novel
whose hero and heroine, born of the same parents, and reared in
the same home, should live and love like Laon and Cythna; the
whole romance being cunningly devised and skilfully worked out, for
the purpose of luring readers to the opinion that brothers and sisters
ought to be allowed to marry one another. After all that has been
done during the last fifty years to make people tolerant of the Free
Contract, what would happen if such a story came to us one fine day
from the pen of a young and remarkably able writer (ætat. 25),
together with his assurance that the work was ‘an experiment on the
temper of the public mind,’ and an attempt to bring about ‘happier
conditions of moral and political society?’ Would critics be mealy-
mouthed and weigh their words precisely in declaring the
experiment an outrage, and the attempt a monstrous scandal?
Would they be less outspoken on discovering that the young writer,
at so early a stage of his existence, had put away his first wife,
seduced his intimate friend’s sixteen-years-old daughter, written
strongly on previous occasions against chastity and conjugal
constancy, and been declared by the Lord Chancellor a person
whose conduct proved him unfit to have the charge of his children?
One is often asked to explain what is meant by ‘the irony of fate.’ It
is easier to explain a term by an example than by words. It was
fate’s irony that, whilst the poet, who exhibited a brother’s
incestuous intercourse with his sister as sinless and beautiful,
escaped the imputation he may be said to have invited by the
personal note at the end of the Preface, the world was induced to
charge the crime passionately on another poet, who had only written
of such incest vaguely as an enormity of wickedness, or mockingly
as the familiar arrangement of a remote period. Another example of
fate’s irony is found in the fact that, when Byron was suffering in
posthumous fame from the Beecher-Stowe calumny, the more fervid
of the Shelleyan enthusiasts and the more fervid of the Shelleyan
socialists combined to decry him as a prodigy of wickedness for
practising the form of Lawless Love, which Shelley had declared
compatible with virtue. Fate also was set upon another exploit in
irony, when she determined that the poem, which a committee of
men of the world declared unfit for circulation during the profligate
Regency, should be produced verbatim for the moral edification of
the men, and women, and young people of Victorian England.
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  • 5. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 6: The Marketing Program Chapter Outline I. Introduction A. Beyond the Pages 6.1 discusses the marketing program at Barnes & Noble and how it compares to its chief rival, Amazon.com. B. The marketing program refers to the strategic combination of the four basic marketing mix elements: product, price, distribution, and promotion. C. The outcome of the marketing program is a complete “offering” that consists of an array of physical (tangible), service (intangible), and symbolic (perceptual) attributes designed to satisfy customers' needs and wants. D. The best marketing strategy is likely to be one that combines the product, price, distribution, and promotion elements in a way that maximizes the tangible, intangible, and perceptual attributes of the complete offering. E. Given the state of commoditization in many markets, the core product (the element that satisfies the basic customer need) typically becomes incapable of differentiating the offering from those of the competition. II. Product Strategy A. Product offerings in and of themselves have little value to customers. Rather, an offering’s real value comes from its ability to deliver benefits that enhance a customer's situation or solve a customer's problems. B. Strategic Issues in the Product Portfolio 1. Products fall into two general categories: consumer products (used for personal use and enjoyment) and business products (purchased for resale, to make other products, or for use in a firm’s operations). [Exhibit 6.1] 2. A product line consists of a group of closely related product items. A product mix or portfolio is the total group of products offered by a company. [Exhibit 6.2] 3. The number of product lines to offer (the width or variety of the product mix) is an important strategic decision. 4. The depth of each product line (the assortment) is an important marketing tool. Firms attract a wide range of customers and market segments by offering a deep assortment of products in a specific line. 5. Benefits of offering a large portfolio of products: a) Economies of Scale—in production, bulk buying, and promotion. b) Package Uniformity—all packages in a product line have the same look and feel. c) Standardization—product lines can use the same component parts. d) Sales and Distribution Efficiency—sales personnel can offer a full range of choices and options to customers. e) Equivalent Quality Beliefs—customers expect and believe that all products in a line are equal in terms of quality and performance.
  • 6. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. C. The Challenges of Service Products 1. Firms lying closer to the intangible end of the product spectrum face unique challenges in developing marketing strategy. 2. Services possess many unique characteristics. [Exhibit 6.3] 3. Because of the intangibility of service, it is difficult for customers to evaluate a service before they actually purchase and consume it. 4. Because most services are dependent upon people (employees, customers) for their delivery, they are susceptible to variations in quality and inconsistency. 5. Customers typically have few problems in expressing needs for tangible goods, buy they often have difficulty in expressing or explaining needs for services. D. Developing New Products 1. The development and commercialization of new products is a vital part of a firm's efforts to sustain growth and profits. 2. Six strategic options related to the newness of products: a) New-to-the-World Products (Discontinuous Innovations)—These products involve a pioneering effort by a firm that eventually leads to the creation of an entirely new market. b) New Product Lines—These products represent new offerings by the firm, but the firm introduces them into established markets. c) Product Line Extensions—These products supplement an existing product line with new styles, models, features, or flavors. d) Improvements or Revisions of Existing Products—These products offer customers improved performance or greater perceived value. e) Repositioning—This strategy involves targeting existing products at new markets or segments. f) Cost Reductions—This strategy involves modifying products to offer performance similar to competing products at a lower price. 3. The key to new product success is to create a differential advantage for the new product. This advantage can be real or based entirely on image. 4. Five typical stages of the new product development process are: a) idea generation b) screening and evaluation c) development d) test marketing e) commercialization III. Pricing Strategy A. There is no other component of the marketing program that firms become more infatuated with than pricing. There are at least four reasons for this attention: 1. There are only two ways for a firm to grow revenue: increase prices or increase the volume of product sold. 2. Pricing is the easiest of all marketing variables to change. 3. Firms take considerable pains to discover and anticipate the pricing strategies and tactics of other firms.
  • 7. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4. Price is considered to be one of the few ways to differentiate a product in commoditized and mature markets. B. Beyond the Pages 6.2 discusses how prices vary around the world. C. Key Issues in Pricing Strategy 1. The Firm's Cost Structure a) A firm that fails to cover both its direct costs (e.g., finished goods/components, materials, supplies, sales commission, transportation) and its indirect costs (e.g., administrative expenses, utilities, rent) will not make a profit. A popular way to associate costs and prices is through breakeven pricing: Breakeven in Units = Total Fixed Costs Unit Price - Unit Variable Costs b) Cost-plus pricing is another strategy that is commonly used in retailing. Here, the firm sets prices based on average unit costs and its planned markup percentage: Selling Price = Average Unit Cost 1 - Markup Percent (decimal) c) A firm's cost structure should not be the driving force behind pricing strategy because different firms have different cost structures. 2. Perceived Value a) Value can be defined as a customer’s subjective evaluation of benefits relative to costs to determine the worth of a firm’s product offering relative to other product offerings. A simple formula: Perceived Value = Customer Benefits Customer Costs b) Value is a key component in setting a viable pricing strategy. In fact, value is intricately tied to every element in the marketing program and is a key factor in customer satisfaction and retention. 3. The Price/Revenue Relationship a) Virtually all firms face intense price competition from their rivals, which tends to hold prices down. b) Although it is natural for firms to see price-cutting as a viable means of increasing sales, all price cuts affect the firm's bottom line. There are two general pricing myths: 1. Myth #1: When business is good, a price cut will capture greater market share. 2. Myth #2: When business is bad, a price cut will stimulate sales.
  • 8. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. c) The reality is that any price cut must be offset by an increase in sales volume just to maintain the same level of revenue. Percent Change in Unit Volume = Gross Margin % Gross Margin % ± Price Change % – 1 d) It is often better for a firm to find ways to build value into the product and justify the current price, or even a higher price, rather than cut the price. 4. Pricing Objectives [Exhibit 6.4] a) Pricing objectives must be realistic, measurable, and attainable. b) Firms make money on profit margin, volume, or some combination of the two. A firm's pricing objectives will always reflect this market reality. 5. Price Elasticity a) Price elasticity refers to customers' responsiveness or sensitivity to changes in price. A more precise definition defines elasticity as the relative impact on the demand for a product, given specific increases or decreases in the price charged for that product. b) Firms cannot base prices solely on price elasticity calculations because they will rarely know the elasticity for any product with great precision over time. c) Since the same product can have different elasticities in different times, places, and situations, firms often consider price elasticity in regard to differing customer behavior patterns or purchase situations. d) Situations That Increase Price Sensitivity 1) Availability of substitute products 2) Higher total expenditure 3) Noticeable price differences 4) Easy price comparisons e) Situations That Decrease Price Sensitivity 1) Lack of substitutes 2) Real or perceived necessities 3) Complementary products 4) Perceived product benefits 5) Situational influences 6) Product differentiation D. Pricing Service Products 1. Service pricing is critical because it may be the only quality cue that is available in advance of the purchase experience. Services pricing becomes more important—and more difficult—when: a) service quality is hard to detect prior to purchase b) the costs associated with providing the service are difficult to determine c) customers are unfamiliar with the service process
  • 9. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. d) brand names are not well established e) the customer can perform the service themselves f) advertising within a service category is limited g) the total price of the service experience is difficult to state beforehand 2. Due to limited capacity, service pricing is also a key issue with respect to balancing supply and demand during peak and off-peak demand times. 3. Many service firms use yield management to balance pricing and revenue considerations with their need to fill unfilled capacity. [Exhibit 6.5] 4. Yield management allows the service firm to simultaneously control capacity and demand in order to maximize revenue and capacity utilization. a) The service firm controls capacity by limiting the available capacity at certain price points. b) The service firm controls demand through price changes over time and by overbooking capacity. 5. Yield management systems are also useful in their ability to segment markets based on price elasticity. That is, yield management allows a firm to offer the same basic service to different market segments at different price points. E. Base Pricing Strategies 1. A firm's base pricing strategy establishes the initial price and sets the range of possible price movements throughout the product's life cycle. 2. Base pricing approaches: a) Price Skimming—occurs when a firm intentionally sets a high price relative to the competition. b) Price Penetration—occurs when a firm sets a relatively low initial price to maximize sales, gain widespread market acceptance, and capture a large market share quickly. c) Prestige Pricing—setting prices at the top end of all competing products in a category to promote an image of exclusivity and superior quality. d) Value-based Pricing (EDLP)—setting reasonably low prices, but still offering high quality products and adequate customer services. e) Competitive Matching—focuses on matching competitors' prices and price changes. f) Non-Price Strategies—building a marketing program around factors other than price. F. Adjusting the Base Price 1. Adjusting base prices in consumer markets: a) Discounting—using sales or other temporary price reductions to attract customers and create excitement. b) Reference Pricing—comparing the actual selling price to an internal or external reference price.
  • 10. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. c) Price Lining—occurs when a firm creates lines of products that are similar in appearance and functionality, but are offered with different features and at different price points. d) Odd Pricing—prices are rarely set at whole, round numbers. e) Price Bundling—bringing together two or more complementary products for a single price. 2. Adjusting base prices in business markets: a) Trade Discounts—Manufacturers will reduce prices for certain intermediaries in the supply chain based on the functions that the intermediary performs. b) Discounts and Allowances—Business buyers can take advantage of sales and other price breaks including discounts for cash, quantity or bulk discounts, seasonal discounts, or trade allowances for participation in advertising or sales support programs. c) Geographic Pricing—Selling firms often quote prices in terms of reductions or increases based on transportation costs or the actual physical distance between the seller and the buyer. d) Transfer Pricing—Transfer pricing occurs when one unit in an organization sells products to another unit. e) Barter and Countertrade—In business exchanges across national boundaries, companies sometimes use products, rather than cash, for payments. IV. Supply Chain Strategy A. Supply chain management is essentially invisible to customers because the process occurs behind the scenes. Customers take these processes for granted and only notice interruptions of the supply chain. B. The picture is drastically different from the firm's perspective. Supply chain concerns now rank at the top of the list for achieving a sustainable advantage and true differentiation in the marketplace. C. Supply chain management consists of two interrelated components: 1. Marketing channels—an organized system of marketing institutions, through which products, resources, information, funds, and/or product ownership flow from the point of production to the final user. 2. Physical distribution—coordinating the flow of information and products among members of the channel to ensure the availability of products in the right places, in the right quantities, at the right times, and in a cost- efficient manner. D. The term supply chain expresses the connection and integration of all members of the marketing channel. Creating an extended enterprise requires investments in and commitment to three key factors: connectivity, community, and collaboration. E. The goal of channel integration is to create a seamless network of collaborating suppliers, vendors, buyers, and customers. [Exhibit 6.6] F. Strategic Supply Chain Issues 1. The importance of the supply chain ultimately comes down to providing time, place, and possession utility for consumer and business buyers.
  • 11. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. However, the expense of distribution requires that firms balance customers' needs with their own need to minimize costs. [Exhibit 6.7] 2. Marketing Channel Functions a) Sorting—Manufacturers make one or a few products while customers need a wide variety and deep assortment of different products. Intermediaries overcome this discrepancy of assortment. b) Breaking Bulk—Manufacturers produce large quantities of a product; however, customers typically want only one of a particular item. Intermediaries—particularly retailers—overcome this discrepancy of quantity. c) Maintaining Inventories—Manufacturers cannot make products on demand, so the channel must store products for future purchase and use. Intermediaries overcome this temporal (time) discrepancy. This issue does not apply to services. d) Maintaining Convenient Locations—Since manufacturers and customers have a geographic separation, the channel must overcome this spatial discrepancy. e) Provide Services—Channels add value to products by offering facilitating services and standardizing the exchange process. 3. Marketing Channel Structure a) Exclusive distribution, the most restrictive type of market coverage, occurs when a firm gives one merchant or outlet the sole right to sell a product within a defined geographic region. b) Selective distribution, a somewhat restrictive type of market coverage, occurs when a firm gives several merchants or outlets the right to sell a product in a defined geographic region. c) Intensive distribution, the least restrictive type of market coverage, occurs when a firm makes a product available in the maximum number of merchants or outlets in each area to gain as much exposure and as many sales opportunities as possible. 4. Power in the Supply Chain a) True supply chain integration requires a fundamental change in how channel members work together, including moving from a "win-lose" competitive attitude to a "win-win" collaborative approach. b) Each firm in a supply chain has its own mission, goals, objectives, and strategies. It is not surprising that firms often assess their own interests before considering others in the supply chain. c) Power can be defined as the influence one channel member has over others in the supply chain. 1) Legitimate power deals with the firm's position in the supply chain—this power balance shifted to large retailers in the 1990s. 2) Reward power involves the ability to help other parties reach their goals and objectives.
  • 12. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 3) Coercive power stems from the ability to take positive outcomes away from other channel members, or the ability to inflict punishment on other channel members. 4) Information power comes from having and sharing knowledge among members of the supply chain. 5) Referent power is based in personal relationships and the fact that one party likes another party. G. Trends in Supply Chain Strategy 1. Technological Improvements a) Significant advancements in information processing and digital communication have created new methods for placing and filling orders for both business buyers and consumers. b) E-commerce now accounts for 46 percent of transactions in manufacturing, 25 percent of transactions in wholesaling, and 4.4 percent of retail transactions. c) Radio frequency identification (RFID) involves the use of tiny computer chips with radio transmitters that can be attached to a product or its packaging. d) Beyond the Pages 6.3 discusses Walmart’s use of distribution technology to create supply chain advantages. 2. Outsourcing Channel Functions [Exhibit 6.8] a) Outsourcing has traditionally been used as a way of cutting expenses associated with labor, transportation, or other overhead costs. b) Today, the desire of many firms to focus on core competencies drives outsourcing decisions. c) Many firms have shifted to offshoring their own activities (rather than outsourcing) to maintain some control over operations. 3. The Growth of Nontraditional Channels a) Customers' demands for lower prices and greater convenience have put pressure on all channel intermediaries to justify their existence. b) When margins get squeezed, the channel typically evolves into a more direct form. The most obvious example of this evolution is the growth of e-commerce. c) Other forms of nontraditional channels: 1) Catalog and direct marketing 2) Direct selling 3) Home shopping networks 4) Vending 5) Direct response advertising d) Dual distribution (the use of multiple channels to offer two or more lines of the same merchandise) is a direct outgrowth of the increased use of nontraditional channels. However, it often creates conflict between the manufacturer and its supply chain members.
  • 13. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. V. Integrated Marketing Communications A. Integrated marketing communications (IMC) refers to the strategic, coordinated use of promotion to create one consistent message across multiple channels to ensure maximum persuasive impact on the firm's current and potential customers. B. IMC takes a 360-degree view of the customer that considers each and every contact that a customer or potential customer may have in their relationship with the firm. [Exhibit 6.9] C. Beyond the Pages 6.4 describes how marketers are being forced to adopt new marketing strategies as advancing technology and customer preferences are threatening to make traditional forms of promotion obsolete. D. Strategic Issues in Integrated Marketing Communications 1. The classic model for outlining promotional goals is the AIDA model: a) Attention—the first major goal of any promotional campaign is to attract the attention of potential customers. b) Interest—the firm must spark interest in the product by demonstrating its features, uses, and benefits. c) Desire—good promotion will stimulate desire by convincing potential customers of the product's superiority and its ability to satisfy needs. d) Action—promotion must push customers toward the actual purchase. 2. The firm must also consider its promotional goals with respect to the supply chain. a) Firms use a pull strategy when they focus their promotional efforts toward stimulating demand among final customers, who then exert pressure on the supply chain to carry the product. b) Firms use a push strategy when they focus their promotional efforts on members of the supply chain to motivate them to spend extra time and effort on selling the product. E. Advertising 1. Advertising is paid, nonpersonal communication transmitted through mass media such as television, radio, magazines, newspapers, direct mail, outdoor displays, the Internet, and mobile devices. [Exhibit 6.10] 2. Online advertising is growing rapidly due to its ability to reach highly specialized markets at a relatively low cost. [Exhibit 6.11] 3. Though the initial expense for advertising can be quite high, it can be a cost efficient means of reaching a large number of people. 4. Setting the advertising budget too high will obviously result in overspending, waste, and lower profits. However, setting the budget too low may be even worse. Firms that do not spend enough on advertising find it very difficult to stand out in an extremely crowded market for customer attention. 5. Evaluating the effectiveness of advertising is one of the most challenging tasks facing marketers. a) Many of the effects and outcomes of advertising take a long time to develop.
  • 14. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. b) The effect of advertising on sales is lagged in some cases, with the effect occurring long after the campaign has ended. 6. Most marketers struggle with the fine line between what is permissible and not permissible in advertising. F. Public Relations 1. Public relations, an element of a firm’s corporate affairs activities, tracks public attitudes, identifies issues that may elicit public concern, and develops programs to create and maintain positive relationships between a firm and its stakeholders. 2. Public relations can be used to promote the firm, its people, its ideas, and its image; and can even create an internal shared understanding among employees. 3. Public Relations Methods a) Firms use a number of public relations methods to convey messages and to create the right attitudes, images, and opinions: news (or press) releases, feature articles, white papers, press conferences, event sponsorship, and employee relations. b) Public relations often becomes confused with publicity. Publicity is more narrowly defined to include the firm's activities designed to gain media attention through articles, editorials, or news stories. 4. Although public relations activities are often seen as being more credible, they are often difficult for the firm to control. G. Personal Selling and Sales Management 1. Personal selling is paid personal communication that attempts to inform customers about products and persuade them to purchase those products. 2. Compared to other types of promotion, personal selling is the most precise form of communication because it assures companies that they are in direct contact with an excellent prospect. 3. The most serious drawback of personal selling is the cost per contact. 4. Because firms depend on repeat sales and ongoing customer relationships, personal selling activities must include elements of customer service and marketing research. 5. The Sales Management Process a) Developing Sales Force Objectives—objectives must be fully integrated with the objectives and activities of other promotional elements. b) Determining Sales Force Size—size is a function of many variables, including the type of salespeople used, specific sales objectives, and the importance of personal selling within the IMC program. c) Recruiting and Training Salespeople—should be a continuous activity as firms must ensure that new salespeople are consistently available to sustain the sales program. d) Controlling and Evaluating the Sales Force—requires a comparison of sales objectives with actual sales performance. [Exhibit 6.12]
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  • 16. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 6. Many sales activities are now done through sales automation systems and CRM systems to push integrated customer, competitive, and product information to the sales force. H. Sales Promotion 1. Sales promotion involves activities that create buyer incentives to purchase a product, or that add value for the buyer or the trade. 2. Sales promotion activities account for the bulk of promotional spending in many firms. 3. Consumer Sales Promotion a) Coupons are used to reduce the price of a product and encourage customers to try new or established brands. [Exhibit 6.13] b) Rebates are similar to coupons except that they require much more effort on the consumer's part to obtain the price reduction. Most firms prefer rebates to coupons. c) Samples stimulate trial of a product, increase volume in the early stages of the product's life cycle, and encourage consumers to actively search for a product. d) Loyalty programs reward loyal customers who engage in repeat purchases. e) Point-of-purchase (POP) promotion includes displays, counter pieces, display racks, or self-service cartons that are designed to build traffic, advertise a product, or induce impulse purchases. f) Premiums are items offered free or at a minimum cost as a bonus for purchasing a product. g) Contests and sweepstakes encourage potential consumers to compete for prizes or try their luck by submitting their names in a drawing for prizes. h) Direct mail, which includes catalog marketing and other printed material mailed to individual consumers, is a unique category because it incorporates elements of advertising, sales promotion, and distribution into a coordinated effort to induce customers to buy. 4. Business (Trade) Sales Promotion a) Trade allowances include both merchandise and price allowances for bulk buying or for special promotional considerations. b) Free merchandise is sometimes offered to intermediaries instead of quantity discounts. c) Cooperative advertising is an arrangement where a manufacturer agrees to pay a certain amount of an intermediary's media cost for advertising the manufacturer's products. d) Training assistance and sales incentives are sometimes offered to intermediaries. Sales incentives come in two general forms: push money and sales contests.
  • 17. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Questions for Discussion 1. Consider the number of product choices available in the U.S. consumer market. In virtually every product category, consumers have many options to fulfill their needs. Are all of these options really necessary? Is having this many choices a good thing for consumers? Why or why not? Is it a good thing for marketers and retailers that have to support and carry all of these product choices? Why or why not? Students should immediately see that this situation is not necessarily a good thing for marketers and retailers. It would be much easier and much less expensive to sell only a few products or choices in each category. The limited shelf space available in retail stores is also an important consideration (this is a good point to bring up slotting allowances). That said, students will have a harder time determining whether this situation is good for consumers. Obviously, more choices mean a higher standard of living. But at what cost? Encourage students to discuss how prices would change if marketers eliminated some or most of the options that they make available to consumers. 2. Pricing strategy associated with services is typically more complex than the pricing of tangible goods. As a consumer, what pricing issues do you consider when purchasing services? How difficult is it to compare prices among competing services, or to determine the complete price of the service before purchase? What could service providers do to solve these issues? Most customers have few, if any, reference prices for what services should cost. As a result, the best way to consider prices for services is to shop around. Although this is easy in some service categories (hotels, air travel), it is extremely difficult or time consuming in others (professional services, hairstyling, dry cleaners). Many services quote prices by the hour. However, this is also problematic because many customers will compare these rates to their own hourly wages. Service firms should be as open and transparent as possible about their prices. They should also make pricing information easy to find and easy to compare to competing firms. 3. Some manufacturers and retailers advertise that customers should buy from them because they “eliminate the middleman.” Evaluate this comment in light of the functions that must be performed in a marketing channel. Does a channel with fewer members always deliver products to customers at lower prices? Defend your position. While some channels may physically eliminate the middleman, the functions performed by that middleman cannot be eliminated. Customers who buy from warehouse clubs, for example, break bulk and provide storage. Channels with fewer members should theoretically be able to offer lower prices. However, in many direct channels the manufacturer is prohibited from offering lower prices due to trade agreements with retail firms. In these cases, the prices are likely to be the same. 4. Review the steps in the AIDA model. In what ways has promotion affected you in various stages of this model? Does promotion affect you differently based on the type of
  • 18. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. product in question? Does the price of the product (low versus high) make a difference in how promotion can affect your choices? Explain. Student responses will vary. Students will argue that the effectiveness of promotion designed to gain attention will vary greatly depending on the product in question. It will also vary depending on whether the customer is currently in the market for the product (the concept of selective attention is key here). The effectiveness of promotion designed to stimulate desire and action will depend on how motivated the customer is to buy. Get the students to discuss situation where only a gentle nudge is needed to get them to buy. Many students will argue that the price of the product is not that important, especially if they are truly interested in the product or if they have a need for the product. Exercises 1. You are in the process of planning a hypothetical airline flight from New York to St. Louis. Visit the websites of three different airlines and compare prices for this trip. Try travel dates that include a Saturday night layover and those that do not. Try dates less than seven days away, and compare those prices with flights that are more than twenty- one days out. How do you explain the similarities and differences you see in these prices? The similarities and differences can be explained by (1) the competition on the route from New York to St. Louis, and (2) the yield management system being used by each airline. 2. Locate a product offered by a manufacturer using a dual distribution approach. Are there differences between the customers targeted by each channel? How do the purchase experiences differ? In the end, why would a customer buy directly from a manufacturer if the prices are higher? A good example of this occurs when Sony sells products through its www.sonystyle.com website. Customers can buy from Sony, local stores, or online merchants. In most cases, Sony charges the manufacturer’s suggested retail price. The prices at other stores are likely to be less expensive. Sony often throws in a free product to sweeten the deal. Still, students will have a hard time developing reasons for buying direct in this case. 3. Shadow a salesperson for a day and talk about how his or her activities integrate with other promotional elements used by their firm. How does the salesperson set objectives? How is he or she made aware of the firm’s overall IMC strategy? Does the sales force participate in planning marketing or promotional activities? This is a great exercise for any marketing student. Experiences will vary dramatically. 4. Visit the Cents Off website (www.centsoff.com) and browse the available coupons and read the FAQs. What are the benefits of the Cents Off service for advertisers and consumers? If you were a manufacturer that issues coupons, what factors would favor
  • 19. Chapter 6 Lecture Notes The Marketing Program © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. using the Cents Off website for distribution rather than the traditional Sunday newspaper insert? The benefits for consumers and manufacturers are tied to efficiency. Both parties receive major benefits without wasted time and effort. Manufacturers can specifically target customers that are truly interested in their products.
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  • 21. the condition of affairs, directly consequent on Henry the Eighth’s mere abrogation of the non-scriptural impediments to marriage. Condemning strongly the excessive liberty of separation, which the ecclesiastical tribunals had for generations afforded to society, they were no less unanimous in condemning the doctrine of the absolute indissolubility of wedlock. If it was wrong on the one hand to allow husbands and wives the liberty of separating on frivolous pretexts, and to provide the fortress of marriage with numerous gates of egress, whose double locks obeyed the pass-keys of perjury and corruption; it was on the other hand no less hurtful to society and impious to God, to constrain a pair of human creatures, in the name of religion, to persevere in an association, that could not accomplish the highest purposes of matrimony, and debarred the ill-assorted couple from the serene and wholesome pleasures of Christian life. These were the views of the Anglican leaders; views that found precise and memorable expression in the famous code of ordinances (the Reformatio Legum Ecclesiasticarum) prepared for the reformation of our ecclesiastical laws by Edward the Sixth’s thirty- two commissioners for that purpose, who, doing away with the minor divorce (a mensâ et thoro), decided that the divorce a vinculo matrimonii should be the only kind of matrimonial severance known to English law, and that it should be granted, (1) in cases of extreme conjugal faithlessness; (2) in cases where a husband, not guilty of deserting his wife, had been for several years absent from her, under circumstances which justified her in concluding that he was dead; (3) and in cases of such violent hatred as rendered it in the highest degree improbable, that the husband and wife would survive their animosities and again love one another; it being expressly directed that this last provision should not be construed as affecting spouses whose quarrels, though frequent and distressing, were neither incessant nor in the highest degree vehement. Had Edward the Sixth lived only a little longer these ordinances would have become the law of the land;—law which, though suppressed on the accession of Mary Tudor, would have been revived on the rise of Elizabeth, and handed down to the present time.
  • 22. Of course, the Anglican reformers conceived themselves to be justified in disregarding the limitation, which our version of the Scriptures assigns to liberty of divorce. Whilst some of them were of opinion that this limitation was applicable only to the Jews, others held that, if a wrong rendering of a particular word were replaced by its true English equivalent, Scripture would be found to sanction the dissolution of marriages, whose infelicity was due to nothing more than some serious mental or moral disability. Of course, also, the Commissioners’ recommendations were a compromise between the requirements of bold reformers who wished for a much larger, and of timid reformers, who would have preferred a smaller, measure of freedom of divorce. Had Martin Bucer been on the Commission, as he certainly would have been but for his recent death, it cannot be questioned that the Commissioners would have ordained a far greater liberty of dissolving unhappy marriages. It was Bucer’s opinion (vide his Judgment touching Divorce, addressed to Edward the Sixth) that every marriage should be dissolved in which the husband and wife did not ‘love one another to the height of dearness,’ or the husband could not rightly govern and cherish the wife, or the wife was flagrantly disobedient and unprofitable to her lord, or either party ‘defrauded the other of conjugal benevolence,’— views which commended themselves so cordially to John Milton, that he produced a new edition of Bucer’s tract, in the middle of the seventeenth century. Whilst showing how cordially he concurred in Martin Bucer’s conclusions, John Milton’s four works on divorce—the Doctrine and Discipline of Divorce, the Tetrachordon, the Colasterion, and the new edition of Bucer’s Judgment touching Divorce—show also how far he went beyond the sixteenth-century divine, in declaring every man’s right to secede from an uncongenial partner, and to associate himself with an acceptable helpmate. No libertine, for the gratification of vile desire, ever demanded greater license of re- marriage than Milton, in the name of religion, demanded for Christian men, for their spiritual advantage.
  • 23. The old canon law, which insisted on the indissolubility of true marriages, and, even in cases of adultery, afforded no larger divorce than the separation from board and bed, having been revived at the close of Elizabeth’s reign, our ancestors lived for several generations under a matrimonial law of unprecedented rigour and narrowness, that in its results demonstrated the sagacity and prudence of Edward the Sixth’s Commissioners. Had the Commissioners’ proposals become law, England would have escaped much of the profligacy that, after rendering her seventeenth century proverbial for domestic libertinism, was less remarkable in the eighteenth century, only because the usage of successive ages had rendered society comparatively indifferent to it. Whilst no student of our social history can question that throughout those centuries the English home suffered severely from the excessive stringency of the matrimonial law, every student of literature is cognizant of the stream of written protests against the harshness and unyielding rigour of that law, from Elizabeth to Victoria. That Milton shocked the lighter people of his time by his assaults on the limitations of liberty of divorce is not to be conceived. That he did not by his writings against those restrictions offend the more precise and God-fearing of his contemporaries, appears from the regard in which they held him as a religious poet, after his descent to darkness and evil days. So far as concerns freedom of divorce, the Free Contract party of William Godwin’s epoch required nothing that Milton would not have granted, and urged little that Bucer would have hesitated to approve. In 1813 (the year in which the anti-matrimonial note of Queen Mab was written), Shelley regarded marriage with the eyes and by the lights of eighteenth-century writers, who decried the institution as the source of human misery and depravation. The evils, that caused these writers to distinguish themselves in the long war against wedlock, were no imaginary grievances. On the contrary, they were evils which the Anglican reformers foresaw would result from a too stringent marriage-law, and for which they wished to provide by their proposals for divorce. They were evils crying aloud for remedy
  • 24. throughout the country. Almost every parish of the land had a miserably mated couple, whose union should have been terminated by the law. For the mischief there was no remedy but the old cumbrous and costly proceedings for obtaining the greater divorce,— i.e. the suit in the first instance in the Ecclesiastical Court for the minor divorce from board and bed, and the subsequent suit for the parliamentary severance of the bond of marriage:—a process that, making divorce the luxury of the rich, denied it altogether to the poor. In the first thirty-seven years of the present century, only seventy suitors (less than two a-year) obtained special parliamentary enactments for their liberation from wretched wedlock. In the last thirty-seven years of the previous century, such divorces were much less frequent. The rich alone could afford to pay for the parliamentary relief. For the poor, and for the people raised only a few degrees above poverty, there was no divorce. Under these circumstances, whilst almost every rural village had a Stephen Blackpool, there necessarily arose vehement discontent not only with the defective marriage-law, but with marriage itself. Nothing was said against the obstacles to entering marriage; but everywhere an outcry was heard against the impossibility of getting out of marriage. Amongst the populace, social sentiment permitted a man in many cases to be the physician of his own trouble, and after deserting his lawful wife, to live with a woman who was not his wife. The general grievance being the difficulty of escape from uncongenial wedlock, the Radical writers dealt with this grievance, and usually forbore to criticise the impediments to marriage, of which no large number of people complained. Taking his views from these writers, it was natural for the youthful Shelley to think and write chiefly of the evils arising from the law, which forbade a man to leave his wife and straightway attach himself to another woman. In constructing the note to Queen Mab, it was enough for him to put together, with no common smartness and one or two original touches, the remarks of previous writers on the troubles resulting from the permanence of matrimonial obligations. Contemning marriage from his boyhood, after the
  • 25. fashion of his teachers, he was eloquent about the difficulty of escaping from it. Apart from a statement of the grand principle that ‘love was free,’ and that every person should be at liberty to marry whomsoever he pleased, he does not seem to have troubled himself about the divers impediments to the first entrance into the unendurable bondage, before he went to Geneva. It was otherwise on his return from the residence in Switzerland with Byron. The startling discovery, that they were believed to be living in incestuous intimacy with the same two women, caused each of the poets to ponder the nature of the crime with which rumour charged them. Stirring and fascinating Byron’s imagination, the scandal bore fruit in Manfred and Cain. Stimulating and holding Shelley’s fancy, it resulted in Laon and Cythna. It is interesting to observe how differently the two poets dealt with the same repulsive subject. For the timid sceptic and half-hearted innovator, who to the last was (as Shelley put the case to his wife at Pisa) ‘little better than a Christian,’ it was enough to point to the crime in Manfred, as one of the hideous possibilities of vicious desire,—as a monstrous and appalling extravagance of wickedness, too hideous to be spoken of precisely; as an offence so loathsome and revolting, that poetry could refer to it only by vague hints and obscure suggestions. In Cain he could refer with cynical mockery to times when, if Genesis were true, brothers necessarily mated with their sisters, for the accomplishment of the Creator’s purpose;—mockery, that was not so much a palliation of the iniquity, as an assault on the credibility of the Book which seemed to sanction the wickedness. Shelley handled the subject in a very different way. It was natural for the thorough and unwavering disbeliever, who had formerly denied and still questioned the existence of the Deity, and no less natural for the fervid political theorist, who regarded all human governments and their subordinate institutions as the mere contrivances of tyranny for the subjugation and debasement of the peoples, to come to the conclusion that the impediments to matrimony had no other foundation, and were in no degree more entitled to the respect of
  • 26. reasonable men, than the impediments to escape from wedlock. Absolutely ignorant of the social conditions from which the hindrances to marriage had arisen, and no less ignorant of the physical and social reasons for regarding most of them as conducive to domestic purity, and some of them as needful for preserving the human species from mental and bodily disease and deterioration, Shelley was only carrying certain of his principles to certain of their extreme logical conclusions, when he closed his consideration of the impediments to marriage, by regarding them as so many capricious and pernicious interferences with natural forces, which, if they were left to take their own course, without let or hindrance from presumptuous, and arrogant, and meddlesome mortals, would in due course bring the whole human race under the dominion of universal love;—a dominion under which all mankind for countless ages would have enjoyed unqualified felicity, had it not been for the disastrous activity of tyrants and priests. It was not in Shelley to distinguish between the various impediments, and discover grounds for deciding that some of them should be retained, whilst others might be abolished. To Shelley, a man’s right to marry his deceased wife’s sister was not more obvious than a man’s right to marry his own sister. Regarded by the new light, arising from the larger consideration of the matrimonial law, to which he had been incited by the Genevese scandal, the artificial hindrances to egress from matrimony were not more demoralizing than the artificial hindrances to ingress into matrimony. For human happiness marriage must be relieved of the impediments on its one side, no less than of the hindrances on its other side. Love must be restored to Freedom:—to freedom so perfect that a young man would be free to marry his own sister, without the intervention of priest or the control of lawyer; and after wearying of her be free to marry her younger sister under circumstances in no way affecting his freedom in the future. This discovery was the completion of Shelley’s social philosophy in respect to the intercourse of the sexes;—the philosophy that is, in the opinion of some of his admirers, a part of
  • 27. his title to be regarded as a man, who, under auspicious circumstances, ‘might have been the Saviour of the World!’ Having made this important discovery after his return from Geneva, Shelley determined to communicate it to the world in a poem, which should teach its readers that incest was nothing but an imaginary sin; that ceasing to have the show of sin, on being rightly regarded, it was seen to be compatible with the highest virtue; that it was one of the great ‘multitude of artificial vices,’ to whose existence the fewness of ‘real virtues’ was referable; that instead of being loathsome, nauseous, hideous, unutterably repulsive and sinful, the conjugal union of a brother and sister under the Free Contract was permissible in the eyes of philosophic moralists, and compatible with moral purity and the finest delicacy in the brother and sister; that besides being altogether permissible, and in no degree reprehensible, this conjugal union was a virtuous relation, in which brothers and sisters would often stand towards one another in a rightly-constituted society. To put this social doctrine before the world, in the form most likely to commend it to the feelings of youthful readers, and induce them to further every movement for a state of things, in which brothers and sisters could so live together without offending their neighbours, Shelley wrote Laon and Cythna: or, The Revolution of the Golden City: a Vision of the Nineteenth Century. In the Stanza of Spenser. Brother and sister of the same parents, Laon and Cythna, the hero and heroine of the poem, are beings endowed with all the virtues conceivable in perfect human nature, and are still enjoying the scenes of their childhood in Argolis, when they pass from the state of mutual affection, that is desirable in a brother of some sixteen or eighteen summers and a sister (ætat. 12), to a state of mutual love that is desirable only between young people who can in the ordinary course of things marry one another. What follows from this state of things is indicated with consummate delicacy by the poet, too wary and artful to shock his readers in the second canto by clear disclosures, that might determine them to refrain from perusing any
  • 28. later canto of a long poem. Laon and Cythna are suddenly torn asunder by the agents of the tyrant, who figures in the poem as a type of European monarchs in the nineteenth century, and soon after their severance Cythna gives birth to the lovely child who owes her life to Laon. In a later passage of the narrative, after he has been released from the cage on the column’s top, and she, after divers painful experiences, has been proclaimed the prophetess and supreme directress of the revolutionists of the Golden City, Laon and Cythna come together under circumstances, which prevent them from recognizing one another in the first hour of their reunion. Laon is still uncertain whether she is really his sister, or only bears a strong resemblance to her, when he hears Cythna harangue the Golden City revolutionists in these words:— ‘My brethren, we are free! the plains and mountains, The grey sea shore, the forests and the fountains, Are haunts of happiest dwellers;—man and woman, Their common bondage burst, may freely borrow From lawless love a solace for their sorrow; For oft we still must weep, since we are human. A stormy night’s serenest morrow, Whose showers are pity’s gentle tears, Whose clouds are smiles of those that die Like infants without hopes or fears, And whose beams are joys that lie In blended hearts, now holds dominion; The dawn of mind, which upwards on a pinion Borne, swift as sun-rise, far illumines space, And clasps this barren world in its own bright embrace!’ Fearful that the words ‘lawless love’ may frighten simple readers, Mr. Buxton Forman (who thinks Shelley ‘might have been the Saviour of the World’), in his most useful edition of Shelley’s works, appends to the alarming words this note:—‘The words lawless love seem to be used, not in a conventional sense, but merely to signify unshackled love.’ True, but ‘unshackled’ from what? Cythna meant that tyrant
  • 29. custom, or tyrant anybody else, having been overthrown and rendered powerless for the moment, her brethren and sisters were free to marry, and changing about to remarry, in perfect liberty of affection—in love liberated from the shackles of human law—in matrimony, no less easily entered than easily quitted—in marriage, alike free from legal impediments to ingress, and from legal impediments to egress—love, in fact, so perfectly free from the supervision and control of human law, that it might be rightly styled ‘lawless love.’ Later in the poem’s story, when Cythna has rescued Laon from the tyrant’s soldiers, and carried him off, on the ‘black Tartarian horse of giant frame,’ to a picturesque ruin, the brother and sister, after recognizing one another as whilom playmates in Argolis, pass through emotions, that are set forth in the following stanzas:— ‘The autumnal winds, as if spell-bound, had made A natural couch of leaves in that recess, Which seasons none disturb, but in the shade Of flowering parasites, did Spring love to dress With their sweet blooms the wintry loneliness Of those dead leaves, shedding their stars, whene’er The wandering wind her nurslings might caress; Whose intertwining fingers ever there, Made music wild and soft that filled the listening air. We know not where we go, or what sweet dream May pilot us thro’ caverns strange and fair Of far and pathless passion, while the stream Of life, our bark doth on its whirlpools bear, Spreading swift wings as sails to the dim air; Nor should we seek to know, so the devotion Of love and gentle thoughts be heard still there Louder and louder from the utmost Ocean Of universal life, attuning its commotion.
  • 30. To the pure all things are pure! Oblivion wrapt Our spirits, and the fearful overthrow Of public hope was from our being snapt, Tho’ linkèd years had bound it there; for now A power, a thirst, a knowledge, which below All thoughts, like light beyond the atmosphere, Clothing its clouds with grace, doth ever flow, Came on us, as we sate in silence there, Beneath the golden stars of the clear azure air. In silence which doth follow talk that causes The baffled heart to speak with sighs and tears, When wildering passion, swalloweth up the pauses Of inexpressive speech:—the youthful years Which we together past, their hopes and fears, The common blood which ran within our frames, That likeness of the features which endears The thoughts expressed by them, our very names, And all the wingèd hours which speechless memory claims Had found a voice; ... * * * * * * * * The meteor shewed the leaves on which we sate, And Cythna’s glowing arms, and the thick ties Of her soft hair which bent with gathered weight My neck near hers, her dark and deepening eyes, Which, as twin phantoms of one star that lies O’er a dim well, move, though the star reposes, Swam in our mute and liquid ecstasies, Her marble brow, and eager lips, like roses, With their own fragrance pale, which Spring but half uncloses. The meteor to its far morass returned: The beating of our veins one interval Made still; and then I felt the blood that burned
  • 31. Within her frame, mingle with mine, and fall Around my heart like fire; and over all A mist was spread, the sickness of a deep And speechless swoon of joy, as might befall Two disunited spirits when they leap In union from this earth’s obscure and fading sleep. Was it one moment that confounded thus All thought, all sense, all feeling, into one Unutterable power, which shielded us Even from our own cold looks, when we had gone Into a wide and wild oblivion Of tumult and of tenderness? or now Had ages, such as make the moon and sun, The seasons, and mankind their changes know, Left fear and time unfelt by us alone below? I know not. What are kisses whose fire clasps The failing heart in languishment, or limb Twined within limb? or the quick dying gasps Of the life meeting, when the faint eyes swim Thro’ tears of a wide mist boundless and dim, In one caress? What is the strong controul Which leads the heart that dizzy steep to climb, Where far over the world those vapours roll Which blend two restless frames in one reposing soul? It is the shadow which doth float unseen, But not unfelt, o’er blind mortality, Whose divine darkness fled not, from that green And lone recess, where lapt in peace did lie Our linkèd frames; till, from the changing sky, That night and still another day had fled; And then I saw and felt. The moon was high, The clouds, as of coming storm, were spread Under its orb,—loud winds were gathering overhead.
  • 32. Cythna’s sweet lips seemed lurid in the moon, Her fairest limbs with the night wind were chill, And her dark tresses were all loosely strewn O’er her pale bosom:—all within was still, And the sweet peace of joy did almost fill The depth of her unfathomable look:— And we sate calmly, though that rocky hill, The waves contending in its caverns strook, For they foreknew the storm, and the grey ruin shook. There we unheeding sate, in the communion Of interchangèd vows, which, with a rite Of faith most sweet and sacred, stamped our union.— Few were the living hearts which could unite Like ours, or celebrate a bridal night With such close sympathies, for to each other Had high and solemn hopes, the gentle might Of earliest love, and all the thoughts which smother Cold Evil’s power, now linked a sister and a brother.’ At the poem’s close, in reward for all their good deeds in a naughty world, and all their pains of self-sacrifice for the promotion of human happiness, this brother and sister (after death), together with the charming child, who is the issue of their incestuous embraces, are permitted to enter the boat of hollow pearl, in which they are carried to the islands of the blest, to repose in everlasting felicity near ‘The Temple of the Spirit.’ Lest it should be said that I misrepresent the story in a particular, which, though important, affects in no way the poem’s principal doctrine, let it be observed that to some readers this charming child appears to have been the tyrant’s daughter, instead of Laon’s offspring. Sir John Taylor Coleridge’s memorable article in the Quarterly Review shows that, whilst recognizing with repugnance, the incest of Laon’s intercourse with his sister, he regarded the child
  • 33. as the issue of the despot’s passion. But on this point I conceive the reviewer to have erred through the mystifications and ambiguities of the narrative. To me it is clear that Shelley meant to intimate to careful readers of the monstrous story, that Cythna’s child was Laon’s daughter. The question, however, does not touch the poem’s main purpose, as offspring would be the natural sequence of the endearments interchanged by the brother and sister in the picturesque ruin. The two actors of the poem, in whom it is sought to interest the reader most strongly, and for whose stainless purity and unqualified goodness the author solicits our admiration, are a brother and sister, whose embraces result in the birth of a little girl, no less lovely in person and mind than her parents. The main purpose of the poem, which has numerous subordinate and minor objects, is to plant the incestuous pair in the reader’s affection, and lure him into regarding so exemplary an instance of conjugal affection with sympathy and approval. By some of the less daring of the Shelleyan zealots it has indeed been urged that Laon and Cythna should be regarded as a mere poetic ‘vision’ (as it is described on the title-page), and the pure outgrowth of exuberant fancy, and not as a serious contribution to social philosophy, intended to influence the judgment and conduct of its readers. To this plea a sufficient answer is found in the pains taken by Shelley to provide the work with a carefully worded prose preface, in which he intimated, that the poem was addressed to persons thirsting ‘for a happier condition of moral and political society;’ that the hurtful institutions and principles assailed in the poem were the hurtful institutions and principles then dominant in European society, and especially of English society; that the doctrines of the poem were offered for the solution of the various religious problems, political problems, and economical problems, then holding the attention and troubling the minds of earnest philanthropists; that, notwithstanding its artistic form and beauty, the poem was offered as a serious contribution to political and social philosophy, and had been written with a view to practical results in human conduct.
  • 34. By others of the less courageous of the Shelleyan zealots, it is urged that, instead of definitely recommending conjugal love between a brother and a sister as a relation to be countenanced, or even tolerated by England in the nineteenth century, Laon and Cythna merely reminds readers that, instead of violating any principle of natural morals, the connubial intercourse of a brother and sister would be unobjectionable, and might even be positively virtuous, in a country whose laws either encourage or only permit such an association. This apology for the prime doctrine of Laon and Cythna may as well be considered in connexion with what the poet says on the subject in the last sentence of the preface, which runs thus:— ‘In the personal conduct of my Hero and Heroine, there is one circumstance which was intended to startle the reader from the trance of ordinary life. It was my object to break through the crust of those outworn opinions on which established institutions depend. I have appealed therefore to the most universal of all feelings, and have endeavored to strengthen the moral sense, by forbidding it to waste its energies in seeking to avoid actions which are only crimes of convention. It is because there is so great a multitude of artificial vices, that there are so few real virtues. Those feelings alone which are benevolent or malevolent, are essentially good or bad. The circumstance of which I speak, was introduced, however, merely to accustom men to that charity and toleration which the exhibition of a practice widely differing from their own, has a tendency to promote. Nothing indeed can be more mischievous, than many actions innocent in themselves, which might bring down upon individuals the bigotted contempt and rage of the multitude.’ To this last sentence of the preface to Laon and Cythna, Shelley (obviously by an after-thought, and in consequence of the pressure put upon him by some friend or friends) appended this foot-note —‘The sentiments connected with and characteristic of this circumstance have no personal reference to the writer’!!! The last paragraph of the preface to Laon and Cythna is preceded by these words, ‘Love is celebrated everywhere as the sole law which
  • 35. should govern the moral world.’ Having regard to the abrupt transition from the present to the past tense, the significant difference (in style) of the last paragraph from the preceding paragraph, and the known conflict that occurred between the author and publisher before the poem had passed the press, few critical readers will decline to think with me that the last paragraph, instead of being part of the preface when it left Shelley’s pen, was an after- thought, written to meet Ollier’s objections to the incestuous relation of Laon and Cythna. Nor will it, I think, be questioned, that the astounding note was an after-thought to the after-thought, and was put at the foot of the last paragraph, because Ollier, or Hunt, or Peacock, pointed out to the author that the poem, commending the incest of brother and sister, would expose him to the most hideous of imputations. But what do the statements of the last paragraph amount to? (1) That in making Laon and Cythna live like a married couple, the poet merely aimed at startling his readers out of the trance of ordinary life.—(2) That in so startling his readers he wished to enable them to break away from the notion, that there was something inherently vicious in a brother’s connubial association with his own sister.—(3) That Shelley rated such incest as a mere crime of convention, to be placed in the same category with offences against the game-laws, the excise-laws, or a custom’s tariff.—(4) That feelings should not be judged by their results, but by their effect on the disposition of the person entertaining them.—(5) That in so startling his readers out of an antiquated repugnance to the particular kind of incest, he hoped to render them tolerant of, and charitable towards, persons committing the mere offence against conventional morality.—(6) That though, in his opinion, no rule of natural morals forbade a man to marry his own sister, the poet thought his readers had better refrain from such incest, since, though innocent in itself, the perpetration of it would be likely to infuriate the bigoted multitude. This from the man who, according to his most fervid idolaters, would have redeemed the world from sin and wretchedness, had he worked for its regeneration under auspicious circumstances.
  • 36. Is the incest of brother and sister a mere crime of convention? The science of morals, of course, is progressive. What is virtue in a rude state of society becomes crime in a high state of civilization. Some countries, lying well within the wide and vague boundaries of civilization, are behind other countries in the science of morals. What is crime in England may be honesty in Thibet. There are offences about which we may hesitate to say off-hand, whether they are offences against natural morals or mere crimes of convention. But surely action that is maleficent to the mental and physical welfare of mankind, wherever it may be practised, is not action about which there can be any uncertainty. Permitted in the country, where (by his own confession in prose) he commended it to tolerance and charitable consideration, the license commended by Shelley would poison the springs of domestic virtue, whilst producing its universal results on the bodily shape, nervous force, and moral health of the people. Permitted amongst the settlers on a barbarous coast, it would in a few generations be fruitful of such physical infirmity and debasement, as are ever accompanied with moral depravation. Action so universally maleficent is universally wicked. Though it may be less mischievous in its consequences, the conduct recommended in Laon and Cythna is no less essentially wicked, in a small and thinly populated island, than in a great city. The poem having been written to the last line, Shelley sent it to Messrs. C. and J. Ollier, of Welbeck Street, whom he had selected for his publishers, at the request of their friend Leigh Hunt. As the book was to be produced at Shelley’s cost, the publishers of course wished to publish it. But these gentlemen looked for money, instead of disaster, from business with their client. On finding that the poem was an apology for incest, they took counsel with one another, and probably with their lawyer. The result was that, when the poem was nearly, if not altogether printed, one of the Messrs. Ollier wrote to Shelley, stating they could not venture to produce a work, so certain to put them in an ignominious position. Instead of feeling for the men of business, and shrinking from the thought of injuring them, Shelley urged them to go on in the road to ruin. But the publishers
  • 37. were less manageable than Shelley hoped to find them. They repeated their wish to be quit of so dangerous a book. Whereupon, dating from Marlow, on 11th December, 1817, Shelley wrote the Mr. Ollier (who was attending to the matter) a letter that contained these words,— ‘There is one compromise you might make, though that would still be injurious to me. Sherwood and Neely wished to be the principal publishers. Call on them, and say that it was through a mistake that you undertook the principal direction of the book, as it was my wish that it should be theirs, and that I have written to you to that effect. This, if it would be advantageous to you, would be detrimental to, but not utterly destructive of, my views. To withdraw your name entirely, would be to inflict on me a bitter and undeserved injury.’ (Vide Shelley Memorials.) To see the nature of this advice, readers must remember how usual it was in former time for several different firms of booksellers to be concerned in the publication of the same work. The principal publisher in these joint-enterprises,—i.e. the publisher in negotiation with the author, and to whom the author looked as his publisher— had the direction of, and chief responsibility in, the business. His name, or the name of his house, appeared on the title-page before the names of the other publishers. Thus holding a place of honour, he held also the post of greatest danger; for in case of proceedings against the author and publisher of an unlawful publication, it was the way of the law to hold the first and principal publisher as more responsible than the other associated booksellers, and even in some cases to regard the latter as being in no degree morally accountable for the contents of the work. In accordance with this trade-usage, Messrs. Sherwood, Neely, and Jones, of Paternoster Row, were associated in 1817, as second and subordinate publishers with Messrs. C. and J. Ollier, of Welbeck Street. Shelley’s suggestion was that, as the Olliers were frightened, they should slip out of the more dangerous position, by inducing Sherwood, Neely, and Jones to step into it by misrepresentation. The
  • 38. Olliers were instructed by Shelley to tell the other set of publishers an untruth, that was a rather complicated untruth. They were instructed to keep their alarm to themselves, and say to their comrades in the trade, ‘We took the principal direction of the book through a mistake’ (a sheer untruth), ‘as it was Mr. Shelley’s wish for you to be his principal publishers’ (another sheer untruth), ‘and therefore as Mr. Shelley has written us to that effect’ (a third untruth on a point of fact) ‘we think even at this late stage of the business you had better figure as principal publishers’ (a false suggestion of motive). That the Olliers did as Shelley thus instructed them, may be inferred from the fact that, on the title-page (the 1818 title-page) of Laon and Cythna, Sherwood, Neely, and Jones, figure as principal publishers. Laon and Cythna was published, in so far that a few copies (three copies, according to some writers on the subject, but probably a larger number) passed into circulation; one of them being the copy, that afforded the Quarterly Reviewer an opportunity for making his memorable onslaught on the book. But this had barely been accomplished, when the poem was an addition to the considerable list of the works, written by Shelley and speedily suppressed. What was the immediate cause of the renewal of their alarm does not appear; but the book was no sooner out, than the Messrs. Ollier decided that not another copy should be issued with their name on the title-page. Probably they acted on their lawyer’s urgent representation, that, unless it were promptly suppressed, so scandalous a book would certainly result in their prosecution. It has been repeatedly averred that their alarm proceeded chiefly from the freedom with which the poem dealt with matters of religion and politics. But the changes which converted Laon and Cythna into The Revolt of Islam, show that this was not the case. Some of the changes, no doubt, modified the terms relating to the Almighty; but the prime purpose of the alterations was to relieve the poem of its incestuous sentiment. Unquestionably the publishers were alarmed by the book’s blasphemy and political extravagance; but their most serious apprehension was fear of such an outcry against the poem’s
  • 39. indecency, as would put them on trial for issuing an obscene book. On reconsideration the publishers saw that in case of such a prosecution, it would avail them nothing that their name appeared after ‘Sherwood, Neely, and Jones,’ on the title-page of the book, of which they would be proved to have been the principal publishers. No wonder they were firm. No wonder also that Shelley was in the highest state of excitement for his own interests,—and of indignation at his publisher’s cowardice. What the Olliers felt was, of course, felt by the other publishers. Matters were in this position, when it occurred to some ingenious student of the suppressed poem, that it would be easy to relieve the work of its incestuous quality and some of its most objectionable passages touching religion, by cancelling a few leaves and replacing them with leaves, that would change the character and complexion of the whole performance. By dropping the final paragraph (with its note) from the Preface, producing a new title-page, and altering fifty-five lines of the body of the book, it would be easy to manipulate, at a trifling cost, the printed sheets out of their egregious offensiveness into comparative innocence. Who was the originator of this ingenious suggestion does not appear; but the editorial ingenuity of the proposal inclines one to attribute it to Leigh Hunt. Anyhow, the suggestion was carried out by a council, consisting of one of the Messrs. Ollier, the author, Peacock, and some other of the author’s personal friends (Leigh Hunt and Hogg being, no doubt, of the number). Never perhaps was stranger work done by a literary committee at successive meetings. At the sittings of the council, Shelley (says Peacock) ‘contested the proposed alterations step by step; in the end, sometimes adopting, more frequently modifying, never originating, and always insisting that his poem was spoiled.’ No wonder he fought his friends point by point. The poem had been written to demonstrate the purity and loveliness of the extremest kind of Free Love. By changing Cythna from Laon’s sister, to a mere orphan, living under the protection of his parents, the alterations deprived the poem of the prime doctrine it was intended to inculcate. The poem that should have proclaimed the
  • 40. beauty and holiness of incestuous Love was manipulated into a mere poetic apology for Lawless Love of an ordinary and less interesting kind. So castrated, the Poem of Incest could no longer generate the sentiment, whose activity was needful, in Shelley’s opinion, for the attainment of ‘a happier condition of moral and political society.’ As any reader may learn from a careful study of the poem, enough mischief was left in The Revolt of Islam to satisfy an ordinary enthusiast for lawless love; but Shelley was an ‘extra’-ordinary enthusiast for wedlock without restrictions. It is imputed to him for righteousness by his idolaters, that he persisted to the last in the pure and unqualified doctrine of the unaltered poem. In reference to Lady Shelley’s quite inaccurate statement that the poet (in 1817-18) was ‘convinced of the propriety of making’ the ‘alterations,’ which converted Laon and Cythna into The Revolt of Islam, Mr. Buxton Forman remarks proudly of the teacher, who might have been the Saviour of the World, ‘There is nothing in his subsequent history to countenance the idea that he regarded Laon and Cythna as in any way offensive.’ But before the superlatively offensive poem had been manipulated into a comparatively inoffensive one, some copies of Laon and Cythna had passed from the publisher’s hands to the world. Whether these copies were no more, or several more, than three, does not matter. If they were only three, they were enough to darken the poet’s fame and cloud his happiness for the rest of his days. Three hundred copies in circulation could not have been more disastrous to his social credit than those three, one of which was lent to the Quarterly Reviewer. Is it wonderful that Shelley, during the few years still remaining to him of a brief existence, lived under the world’s ban, and though producing works of incomparable art in quick succession, produced them only to stir the wrath of critics, and aggravate the pain he endured from the world’s neglect of his genius? It was known, and could not be gainsaid, in every coterie of men of letters, how abruptly he had left his first childish wife; how, on breaking with so
  • 41. young and lovely a creature, he told her to ‘do as other women did’; how within a few weeks of breaking with this girl, he had carried off his familiar friend’s sixteen-years-old daughter; and how in language of matchless beauty and vigour, he had used all the powers of his poetic genius, not only to deride marriage, but to teach his readers that the most repulsive and blighting of all the several kinds of incestuous love was wholesome, innocent, and beautiful. Is it surprising that in less than a year and four months from the publication of Laon and Cythna, he wrote from Rome to Peacock, ‘I am regarded by all who know or hear of me, except, I think, on the whole, five individuals, as a rare prodigy of crime and pollution, whose look even might infect?’ Is it surprising that, critics, fully cognizant of the power and many excellences of his poetry, forbore to extol his genius, from a conscientious repugnance to his social philosophy, and a fear that by applauding the poet they should strengthen the hands of the social innovator? Is it surprising that, whilst temperate and judicious men of letters were silent about what they secretly admired, but could not venture to openly commend, less discerning critics in their abhorrence of the social innovator, wrote wild nonsense about the stupid trash, the drivel and buffoonery of his finest productions? Of course, these less discerning critics had better have imitated the more temperate and discreet men of letters, and held their peace. But critics are human; and when men speak under the influence of strong resentment, they are apt to say wild things. To point to the angry things written to Shelley’s discredit, when the passions he had stirred were at their fiercest rage, as evidence of a singular and unaccountable blindness to the excellences of fine poetry, is to misread the signs of a former time. Like Byron, the author of Laon and Cythna provoked a storm he was not permitted to survive; though he would have survived it, had he lived to middle age and continued to write in the vein of Prometheus Unbound and Adonais. It is not wonderful that violent things were said of the man, who had done violence to society’s finest sensibilities. What occurred to his annoyance more than sixty years since would occur now-a-days to a
  • 42. similar offender,—say, to a novelist of high culture and singular aptitude for his department of literary art, guilty of producing a novel whose hero and heroine, born of the same parents, and reared in the same home, should live and love like Laon and Cythna; the whole romance being cunningly devised and skilfully worked out, for the purpose of luring readers to the opinion that brothers and sisters ought to be allowed to marry one another. After all that has been done during the last fifty years to make people tolerant of the Free Contract, what would happen if such a story came to us one fine day from the pen of a young and remarkably able writer (ætat. 25), together with his assurance that the work was ‘an experiment on the temper of the public mind,’ and an attempt to bring about ‘happier conditions of moral and political society?’ Would critics be mealy- mouthed and weigh their words precisely in declaring the experiment an outrage, and the attempt a monstrous scandal? Would they be less outspoken on discovering that the young writer, at so early a stage of his existence, had put away his first wife, seduced his intimate friend’s sixteen-years-old daughter, written strongly on previous occasions against chastity and conjugal constancy, and been declared by the Lord Chancellor a person whose conduct proved him unfit to have the charge of his children? One is often asked to explain what is meant by ‘the irony of fate.’ It is easier to explain a term by an example than by words. It was fate’s irony that, whilst the poet, who exhibited a brother’s incestuous intercourse with his sister as sinless and beautiful, escaped the imputation he may be said to have invited by the personal note at the end of the Preface, the world was induced to charge the crime passionately on another poet, who had only written of such incest vaguely as an enormity of wickedness, or mockingly as the familiar arrangement of a remote period. Another example of fate’s irony is found in the fact that, when Byron was suffering in posthumous fame from the Beecher-Stowe calumny, the more fervid of the Shelleyan enthusiasts and the more fervid of the Shelleyan socialists combined to decry him as a prodigy of wickedness for practising the form of Lawless Love, which Shelley had declared
  • 43. compatible with virtue. Fate also was set upon another exploit in irony, when she determined that the poem, which a committee of men of the world declared unfit for circulation during the profligate Regency, should be produced verbatim for the moral edification of the men, and women, and young people of Victorian England.
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