Meetup 6/3/2017 - Artificiële Intelligentie: over chatbots & robots
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The document discusses Craftworkz, a company that provides prototyping and AI services including chatbots. It introduces the founders and describes chatbots and how they are becoming more powerful using AI techniques. Examples of chatbot applications like customer service, personal assistants and recommendations are provided. The document also summarizes industry platforms for building chatbots and connecting them to messaging services. It concludes with an overview of humanoid robots including Pepper and applications for entertainment and cognitive functions.
Meetup 6/3/2017 - Artificiële Intelligentie: over chatbots & robots
- 1. 1Craftworkz Prototyping as a Service PRESENTATION
- 2. 2Craftworkz Michiel is one of the founders of Craftworkz. With his background in artificial intelligence, he runs the AI department at Craftworkz as well as the daily business. Michiel Vandendriessche T h e E x t r a c t o r – A I a n d d a t a s c i e n t i s t
- 3. 3Craftworkz Deevid has a Master degree in Computer Systems. At Craftworkz his nickname is the “mad scientist”. He is mainly involved in building robotic applications. Deevid De Meyer M a d s c i e n t i s t – C o m p u t e r e n g i n e e r
- 4. 4Craftworkz CHATBOTS Automated computer programs that simulate online conversations with people to answer questions or perform tasks.
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- 6. 6Craftworkz CHATBOTS + AI = MAGIC With the rise of new techniques in artificial intelligence, chatbots are becoming more powerful then ever. Computers can now learn how to interpret sentences in a given domain and respond accordingly.
- 8. 8Craftworkz A chatbot is always available and can handle thousands of requests in parallel. 24/7 AVAILABILITY Because, who wants an FAQ when you can talk to a chatbot? REPLACEMENT FOR FAQ In some cases, up to 90% of customer support questions are recurring questions. LOTS OF RECURRING QUESTIONS When a chatbots does not know the answer, the customer is diverted to a human customer agent. EXTENSION FOR HUMAN CUSTOMER SUPPORT CUSTOMER SUPPORT Customer support is expensive and time consuming. Human customer agents typically handle the same questions multiple times and cannot handle a lot of requests in parallel.
- 9. 9Craftworkz Custom-built recommendation systems can use all gathered info for recommending the perfect product. PROVIDES INFORMATION BASED ON YOU PREFERENCES The personal assistant will browse, search and filter for you. REPLACEMENT FOR BROWSING, SEARCHING AND FILTERING Thanks to advanced AI methods, the chatbot can learn about you. GETS TO KNOW YOU BETTER AND BETTER Buttons, pictures, movies, hyperlinks… can all be easily attached in a response. MULTIMEDIA AND CALL TO ACTION PERSONAL ASSISTANT A virtual personal assistant can help you with many different kinds of everyday tasks. It can for example help you find that perfect TV or that perfect dress.
- 11. 11Craftworkz FORWARD TO REAL AGENT Craftworkz ”My credit card is not accepted by your payment system.” “I cannot help you with this, but let me forward your question to one of our customer agents.” “Okay, thank you!”
- 12. 12Craftworkz CONTEXT Craftworkz “Who was the former president of the US?” “The former president of the US is Barack Obama.” “How old is he?” “Barack Obama is 55 years old.”
- 13. 13Craftworkz SMALLTALK Craftworkz “Hi!” “Hey, what can I do for you today?” “How are you?” ”I feel great as far as a chatbot has feelings.” “Knock knock…” “Can you tell me a joke?”
- 14. 14Craftworkz INSULTS AND CURSES Craftworkz “Loser!” “That seems a little bit harsh.”
- 15. 15Craftworkz “WHAT CAN YOU DO?” Craftworkz “What can you do?” “I am a chatbot specifically trained to provide you with information about the weather in the world. You can ask me about the weather in Sidney or whether you need an umbrella in LA next week. Please don’t bother me with financial questions…”
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- 18. 18Craftworkz RELEASED: MARCH 30th 2016 SET OF TOOLS AND SERVICES TO BUILD AND DEPLOY CHATBOTS LUIS: Language Understanding Intelligent Service EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS BOT FRAMEWORK Microsoft
- 19. 19Craftworkz RELEASED: JUNE 28th 2016 COMPANY ACQUIRED BY FACEBOOK IN 2015 FREE SaaS FOR BUILDING AND DEPLOYING CHATBOTS FOCUS ON ‘STORIES’ WIT.AI Facebook
- 20. 20Craftworkz RELEASED: NOVEMBER 9th 2015 COMPANY ACQUIRED BY GOOGLE ON SEPTEMBER 19th 2016 SaaS FOR BUILDING AND DEPLOYING CHATBOTS API.AI Google EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS
- 21. 21Craftworkz OSWALD Craftworkz IN DEVELOPMENT SINCE JULY 2016 CUSTOM BUILT BY CRAFTWORKZ BUILDING AND DEPLOYMENT IN COLLABORATION WITH CRAFTWORKZ BUILT FOR INTEGRATION
- 22. 22Craftworkz MORE POPULAR THAN TRADITIONAL SOCIAL NETWORKS “BOTS ARE THE NEW APPS” OPEN UP THEIR PLATFORMS FOR BOTS PROVIDE API’s FOR DISPLAYING MULTIMEDIA AND BUTTONS MESSAGING PLATFORMS Facebook, Slack, Telegram
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- 27. 27Craftworkz IBM Watson Conversation Watson Conversation combines a number of cognitive techniques to help you build and train a bot - defining intents and entities and crafting dialog to simulate conversation.
- 31. 31Craftworkz What’s the weather like in Rome? OVERVIEW Craftworkz
- 32. 32Craftworkz What’s the weather like in Rome? OVERVIEW Craftworkz
- 33. 33Craftworkz What’s the weather like in Rome? OVERVIEW Craftworkz Smart bot engine
- 36. 36Craftworkz OVERVIEW Craftworkz Smart bot engine Weather application It’s currently 3°C and cloudy in Rome.
- 37. 37Craftworkz OVERVIEW Craftworkz Smart bot engine Weather application It’s currently 3°C and cloudy in Rome.
- 41. 41Craftworkz INTERFACES Craftworkz Smart bot engine Weather application API STT & TTS (optional)
- 42. 42Craftworkz ROBOTS A humanoid robot is a robot with its body shape built to resemble the human body
- 43. 43Craftworkz HISTORY - AUTOMATA Craftworkz LEGENDARY ORIGINS DATING BACK TO THE 4TH CENTURY BC FIRST ROBOTIC REVOLUTION: ENLIGHTENMENT PERIOD VERY LIMITED PROGRAMMABILITY
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- 45. 45Craftworkz HISTORY - INDUSTRIAL Craftworkz WHEN ARE ROBOTS TAKING OVER THE WORLD? FIRST INDUSTRIAL ROBOT: UNIMATE (1961) SECOND ROBOTIC REVOLUTION $70 BILLION INDUSTRY BY 2020
- 46. 46Craftworkz THE FINAL FRONTIER Craftworkz WHERE DO WE GO FROM HERE AI IS REQUIRED THIRD ROBOTIC REVOLUTION PROJECTED 23,5% ANNUAL GROWTH RATE
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- 50. 50Craftworkz Sensors & actuators Peppers power is derived from its many sensors and actuators and the way they are made easily available to developers.
- 51. 51Craftworkz Cloud connectivity In addition to the many functions provided by the pepper platform, its cloud connectivity allows pepper to leverage the advanced computing capabilities provided by cloud services such as IBM Watson, Google Cloud Engine and Cortana
- 53. 53Craftworkz Entertainment Pepper is able to entertain people with its cute appearance and many cool functions. Pepper can use its tablet to display multimedia content but can also perform funny dances, tell jokes, play an imaginary instrument and many more
- 54. 54Craftworkz Cognitive functions Pepper has a whole array of built in cognitive functions. For example, pepper is able to detect and respond to the users emotional state, recognize and remember faces and guess the age and gender of the user. In addition, the cloud connectivity allows developers to implement even more advanced functions and methods.
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- 57. 57Craftworkz Get Connected Let’s stay in touch! We can meet you in one of our offices in Leuven or Kontich. Or we can come to you. Nothing beats a coffee and an interesting conversation ;-) @craftworkzco @craftworkz_co www.craftworkz.beGaston Geenslaan 11 B4, Leuven info@craftworkz.be +32 498 44 50 61 Headquarter Veldkant 33B Kontich, Belgium KONTICH OFFICE Gaston Geenslaan 11 B4 Leuven, Belgium LEUVEN OFFICE