MeetXO_CorpCapabilities_2015

Editor's Notes

• #2: Notes: Use this presentation to introduce XO Communications to existing customers as well as prospects. This presentation communicates XO Communications’ capabilities and our business strategy with a focus on delivering a superior customer experience. The presentation is designed to communicate the foundation of our brand. We differentiate ourselves by providing a superior customer experience that is based on the passionate commitment of our employees, our IP services expertise and the proven, reliable performance of our advanced network.
• #3: Virtually every company we work with, regardless of size, regardless of function….IT, Finance, Operations….they’re all facing the same pressure: grow revenue and productivity at the same time – grow the business and do it with fewer resources or dollars than you had last year. For IT leadership, you’re always looking for ways to create differentiation, or to improve productivity – using increased automation, cloud computing, unified communications, BYOD, social media, etc.. But these opportunities also carry risks, particularly in the areas of security, compliance, and business continuity. The challenge, particularly for the IT organization, is to cost-effectively balance the potential these new capabilities present while also mitigating the downside risk to your business and your customers. Companies tend to focus on the upside while not preparing for potentially negative outcomes, leaving the largest challenge – “the unknown” – essentially unaddressed. What’s the impact of that unknown? What might happen if you’re not prepared for it? What’s the next big “gotcha” and is your business adequately prepared for it?
• #4: Purpose: This slide provides the central value proposition of XO: Solutions You Want. Support You Need. Notes: At XO Communications, we believe what makes us different and better is that we offer a superior customer experience. We do this by delivering: The Solutions You Want. We offer advanced data and IP solutions that are right for your business. Not only do we offer the key voice, network and IT infrastructure services your business needs, but we design our services to be flexible so you don’t have to change to work with us. All of our solutions are designed so you can easily converge services over one network with pricing that is simple and easy to understand. The Support You Need. With XO, you’re not just buying cutting edge technology; you’re getting the people behind it. That’s what we mean with “Support you need”. From day one, you have a dedicated account team and personal client services manager that is there to support you every step of the way – from the time we design your solution and through installation to our customer portal (the XO Business Center) and personal Client Services Manager to helping plan for your future needs. Lastly, we know it’s not just what we deliver that’s important, but how we deliver it. And that’s why we’ve built one of the most advanced networks in the industry. We’ve designed our transport and IP networks with the latest technology from Cisco, Ciena, Infinera and Juniper Networks. That’s why our network can support billion of minutes of VoIP traffic every month and is trusted to carry the internet traffic of the largest cable and mobile wireless companies. Whether your need basic connectivity for your branch offices, 40 Gbps connectivity for your data centers or application aware MPLS network services, we offer the performance your company needs.
• #5: Purpose: This slide is meant to introduce XO’s services and how our service categories are mapped simply to meet customers’ key communications, network and IT services needs. Notes: Our comprehensive portfolio of data and IP-based services is designed to meet your key business needs, including: Connecting your key operations and locations, whether they are across town, across the country or around the globe Managing growth through services that can scale easily Achieving cost savings with services that optimize network performance or hosted solutions Simplifying the deployment and management of voice and network infrastructure through converged solutions Attracting and retaining customers through robust contact center services that help your customers get the information and support they need Securing you key data and information from outside threats Our services portfolio is mapped your key needs and consists of: XO Connect: these are services that range from Internet connectivity to intelligent network services XO Unify: from VoIP and SIP trunking to hosted PBX and contact center serivces XO Compute: cloud computing and web hosting XO Accelerate: services that help accelerate the performance of your applications, network and web site XO Secure: services that secure your network and data
• #7: Purpose: This slide is meant to provide a high level overview of the XO network, including our IP network and metro/long haul transport networks. Notes: XO operates of one of the largest, most advanced IP networks in the world. In the U.S., we have #3 IP network; globally, our IP network is among the top 13. (Source: Renesys) Our network has extensive metro, nationwide and global coverage. Our network assets and coverage include: 85 major metropolitan markets Service delivery to 50 countries on five continents 19,000 route mile nationwide long haul fiber network Nearly one million metro fibers miles Another key capability of our network is that we can connect your locations using a wide range of access technologies, from fiber and Ethernet over copper to fixed wireless.
• #9: Purpose: This slide provides an introduction to the XO customer experience and how XO provides a better customer experience through a dedicated team of knowledgeable experts. Notes: We understand that there are choices when it comes to technology and service providers. But at the end of the day, you’re not just buying services and technology. You are buying the people and support behind it. XO is passionate about is providing a better experience for our customers. This is based on building lasting partnerships with our customers by providing the right services and, most importantly, giving you a dedicated team of professionals that are committed to the success of your business. That is what we mean by “Solutions you want. Support you need.” Our approach is based on developing a keen understanding of your needs, designing the solution that is right for your business, and delivering a consistent and superior customer experience. How do we do it? Account Executive & Solutions Engineer – Our partnership begins with your initial interaction with our sales and solutions engineering teams. Together, they work to understand your business and your immediate needs, while developing solutions that are forward-looking and can scale as your needs grow or change. Project Manager – Our project management team works with all internal groups across XO and works with you to ensure a seamless and smooth implementation of your solution. Service Delivery – Once your solution is designed, our service delivery teams work tirelessly to install, test and make sure your solution performs as it should, based on the delivery date XO has determined with you. Client Services Manager – From day one, your XO Client Services Manager is your dedicated XO advocate who is responsible for managing your needs and acting as your voice across the organizations within XO that support your services. The XO CSM regularly reviews your account with you to ensure we are meeting your expectations and identifies any future needs you may have. Billing & Audit Manager – We understand how your costs impact your bottom line, and our billing and audit teams can help provide an accurate and complete understanding of billing data and processes. Customer Care – Our customer care agents are available 24x7 when you need immediate attention to any account or service issue XO Business Center & Online Tools – Our customer portal, the XO Business Center, and online customer tools give you the self-service management capabilities and direct access to your account information. With the XO Business Center, you have a complete picture of account and services, including information about contract details, billing information, status of trouble tickets, and tools to help you manage your VoIP services. You can also receive notifications and monitor network performance. These capabilities give instant access from anywhere and anytime at no cost. In addition to these dedicated account resources and tools, XO also makes it easy to do business with us through easy to understand contracts, simple pricing, and Service Level Agreements with the highest levels of performance.
• #10: Purpose: This slide provides an overview of the XO Business Center and online tools for customers to manage their accounts anytime, anywhere.
• #11: Purpose: This is a summary slide to restate the XO value proposition.
• #12: Purpose: This slide provides a high level overview of XO. Notes: XO Communications is a leading communications company headquartered in Herndon, Virginia (a suburb of Washington, DC). We offer a comprehensive portfolio of IP communications, managed network and hosted IT services over one of the most advanced networks in the industry. Our extensive network reach enables us to most major cities across the United States and can connect your business to more than 50 countries around the world.   XO is a large company, but not too large. We have approximately $1.5 billion in revenue and more than 3,200 employees nationwide. We believe our size means less bureaucracy, which means we can act and make decisions faster to support our customers better. We are focused only on businesses and wholesale customers. We feel that many of our larger competitors don’t have that focus because they have to compete in many markets, like residential, wireless, small business, medium-business, enterprise and wholesale markets.   Our customers include many of the most recognized brands, and more than 50% of the Fortune 500 has entrusted their mission-critical communications and networks to XO. We support companies across many major verticals, including financial services, healthcare, media & entertainment, retail and telecommunications industries. This success is all possible because of what everyone at XO is most passionate about - providing the best customer experience in the industry.
• #13: Purpose: This slide presents information on how XO is ranked in the industry.