SlideShare a Scribd company logo
How to Measure the
                    Metrics that Determine
                        Real Progress
                           by Trevor Owens




                                             leanstartupmachine
Sunday, October 2, 2011
About Me

                          5 failed startups (vanity metric)

                            Web design agency

                            Imported electric scooters from China

                          Now working on Lean Startup Machine

                            P/M fit in 6 months


                                                              leanstartupmachine
Sunday, October 2, 2011
Lean Startup Machine

                          Metrics-Driven Startup Competition

                            Our winner is the team with the most
                            validated learning

                            Penultimate Goal: remove all subjectivity

                            Ultimate Goal: predict future success



                                                               leanstartupmachine
Sunday, October 2, 2011
WHY DO STARTUPS FAIL?




Sunday, October 2, 2011
Lean Startups Big Idea #1


                          The vast majority of startups fail NOT because
                           they couldnʼt build a product, but because no
                                     one wanted the product.


                           One of Steve Blankʼs (many) Big Ideas from The Four Steps to the
                                                      Epiphany




                                           Thanks to Brant Cooper & Patrick Vlaskovits for this content


Sunday, October 2, 2011
WHY DO STARTUPS SUCCEED?




Sunday, October 2, 2011
Lean Startups Big Idea #2


                            “The vast majority of successful [startups]
                          abandoned their initial plans and learned what
                            would and would not work in the market.”
                                 -Clayton Christensen, The Innovatorʼs Dilemma




                                        Thanks to Brant Cooper & Patrick Vlaskovits for this content


Sunday, October 2, 2011
Agenda

                          Introductions

                          Vanity vs. Good Metrics

                          Funnel & Cohort Metrics

                          Welcome to Innovation Accounting

                          Qualitative vs. Quantitative Metrics


                                                                 leanstartupmachine
Sunday, October 2, 2011
Introduce the Person
                               Next to You



Sunday, October 2, 2011
Why do you want to
                          learn about metrics?



Sunday, October 2, 2011
Vanity Metrics

                          Google Analytics

                            There will always be something up and to
                            the right

                          Anything you read on TechCrunch

                            They make your competitors feel bad and
                            they don’t tell you anything about the
                            company

                                                            leanstartupmachine
Sunday, October 2, 2011
Vanity Metrics pt. 2

                          From TechCrunch:

                            “mDialog Raises $5 Million from
                            BlackBerry Partners”

                            “GroupMe Is Now Sending One Million
                            Texts Every Day”

                            “Google Plus hit 10M users in 2 weeks”


                                                              leanstartupmachine
Sunday, October 2, 2011
What Metrics Matter?


                          Facebook Example

                            150,000 users, little revenue

                            Many superior competitors

                            What would indicate their future success?



                                                             leanstartupmachine
Sunday, October 2, 2011
What Metrics Matter?
                                 pt. 2
                          Facebook Example

                            75% of users visit one or more times per
                            day

                            Within one month of launching on a new
                            campus, can acquire 90% of the student
                            body


                                                             leanstartupmachine
Sunday, October 2, 2011
What Metrics Matter?
                                 pt. 3
                           Value Hypothesis

                             How do we know we’re adding more
                             value to our customers lives?

                           Growth Hypothesis

                             Through what engine will we acquire
                             new customers?


                                                           leanstartupmachine
Sunday, October 2, 2011
What Metrics Matter?
                                 pt. 4

                             Good Metrics (Three A’s)

                               Are Actionable

                               Can be Audited

                               Are Accessible



                                                        leanstartupmachine
Sunday, October 2, 2011
Assignment 1
                          Groups of 4 (10 minutes)

                            Research metrics on:

                              Google Plus

                              Groupon

                              Twitter

                              Explain which are vanity and
                              which are predictive
                                                      leanstartupmachine
Sunday, October 2, 2011
Tools
                          Funnel Metrics - AARRR

                            Acquisition - user visits

                            Activation - user registers

                            Retention - user comes back

                            Referral - friend of user signs up

                            Revenue - user pays for something

                                                                 leanstartupmachine
Sunday, October 2, 2011
Tools pt. 2
                          Split Testing

                            Which performs better, A or B?

                            Wrong Uses

                               Red button or blue button?

                            Right Uses

                               Do users need to try the product
                               before paying for it?

                                                             leanstartupmachine
Sunday, October 2, 2011
Tools pt. 3

                          Cohort Analysis

                            Buckets users into the month or week
                            they joined

                            NEVER look at users in aggregate

                               Fact: New users are more engaged



                                                          leanstartupmachine
Sunday, October 2, 2011
Tools pt. 4
                          Funnel Metrics - AARRR

                            Acquisition

                            Activation

                            Retention

                            Referral

                            Revenue

                                                   leanstartupmachine
Sunday, October 2, 2011
Assignment 2

                          Groups of 4 (10 minutes)

                            Give an example of using split-
                            testing or cohort analysis to get
                            actionable metrics on:

                              Acquisition, Activation

                              Retention, Referral, Revenue


                                                        leanstartupmachine
Sunday, October 2, 2011
Innovation Accounting:
                            Tying It Together
                            The ultimate measure of progress in any
                            startup is rate of validated learning.

                            Innovation Accounting determines whether
                            your experiments are productive or not.

                            1. Set the baseline MVP

                            2.Optimize the MVP

                            3.Pivot or Persevere

                                                             leanstartupmachine
Sunday, October 2, 2011
Baseline MVP

                          What’s an MVP?

                            An experiment that starts with a
                            falsifiable hypothesis

                            Your first MVP may not be a product

                            Concierge MVPs Kick Ass



                                                               leanstartupmachine
Sunday, October 2, 2011
Optimization

                          Qualitative Metrics

                            Data expressed in people, words, &
                            feelings around actions

                            Small, detailed data set

                          Quantitative Metrics

                            Data expressed around actions

                            Large data set
                                                             leanstartupmachine
Sunday, October 2, 2011
Pivot or Persevere

                          What is a pivot?

                            Change in strategy based on learning from
                            market feedback

                          When do you pivot?

                            When each additional experiment leads to
                            less progress

                                                             leanstartupmachine
Sunday, October 2, 2011
Votizen Case Study




Sunday, October 2, 2011
Top 10 Ways
                          Entrepreneurs Pivot a
                          Lean Startup (Forbes)


Sunday, October 2, 2011
When’s It Enough?
                          Product Market Fit

                            At least 40% of users saying they
                            would be “very disappointed” without
                            your product.

                            Arbitrary, but defined after comparing
                            results across nearly 100 startups.

                            Those that struggle for traction are
                            always under 40%.

                                                           leanstartupmachine
Sunday, October 2, 2011
Thank You
                          Recommended Software

                            Unbounce

                            KISS Metrics

                            Survey.io

                            Wufoo

                            LinkShiftr

                                                 leanstartupmachine
Sunday, October 2, 2011

More Related Content

PDF
Discovery Kanban @ LKSE15
PDF
Crowdsourcing for HCI Research with Amazon Mechanical Turk
PDF
Crowdsourcing using MTurk for HCI research
KEY
Lean Startup Metrics & Analytics
PPTX
Innovation accounting and key metrics for startups
PDF
Lean startup metrics
PDF
Metrics Driven Design by Joshua Porter
PPTX
Lean analytic study group ch5-ch6
Discovery Kanban @ LKSE15
Crowdsourcing for HCI Research with Amazon Mechanical Turk
Crowdsourcing using MTurk for HCI research
Lean Startup Metrics & Analytics
Innovation accounting and key metrics for startups
Lean startup metrics
Metrics Driven Design by Joshua Porter
Lean analytic study group ch5-ch6

Viewers also liked (20)

PPTX
Innovation accounting at BackupAgent v2
PDF
Growth hacking workshop @ University of Amsterdam
PDF
The Experience Design Collection
PDF
Sketchnotes: Lean Startup Day, Dec 3, 2012
PPT
Cloud Computing
PPTX
Jitterbit Harmony Spring’15 cloud integration platform
PPTX
Cloud computing
PDF
What is Google App Engine
PDF
SISO Presentation: Cloud Ontology
PDF
Accounting for non functional and project requirements - cosmic and ifpug dev...
PPTX
AS400 webservices - the adapter create cloud apps in a couple of days
DOCX
Harmony concepts and design guide
PPT
Validating Non Functional Requirements
ODT
Non functional requirements - checklist
PDF
Sla Agreement
ODP
Introduction to Google App Engine
PPT
What is a service level agreement week7
PPTX
Software Requirements
PPTX
How do Software Architects consider Non-Functional Requirements - An explorat...
PPTX
Digital Metrics: What to Measure, How, and Why
Innovation accounting at BackupAgent v2
Growth hacking workshop @ University of Amsterdam
The Experience Design Collection
Sketchnotes: Lean Startup Day, Dec 3, 2012
Cloud Computing
Jitterbit Harmony Spring’15 cloud integration platform
Cloud computing
What is Google App Engine
SISO Presentation: Cloud Ontology
Accounting for non functional and project requirements - cosmic and ifpug dev...
AS400 webservices - the adapter create cloud apps in a couple of days
Harmony concepts and design guide
Validating Non Functional Requirements
Non functional requirements - checklist
Sla Agreement
Introduction to Google App Engine
What is a service level agreement week7
Software Requirements
How do Software Architects consider Non-Functional Requirements - An explorat...
Digital Metrics: What to Measure, How, and Why
Ad

Similar to How to Measure the Metrics that Determine Real Progress (19)

PDF
FollowFridays, Session 2: The Power of Customer Data and Metrics
PDF
Future Building
PDF
Tea-time with Testers March 2011 Year 1 Issue II
KEY
Optimizing for change: Taking risks safely & e-commerce
PDF
RDA Virtual Research Environments Workshop
PDF
Sentiment analysis using nlp
PPTX
wendi_ppt
PDF
MDW Boulder April '11 | Matt Howell_New Teams and Process for Making Digital ...
PDF
Optimizing for change: Taking risks safely & e-commerce
PDF
2011: The Role of Interpretation in Insight
PDF
LISA 2011 Keynote: The DevOps Transformation
PDF
Dollars and Dates are Killing Agile
PDF
Scott Brinker - Hacking Marketing
PDF
AIIM Ottawa June 15/11 - Information Governance and Microsoft SharePoint
PDF
Altimetersocialanalytics081011final 110810105257-phpapp01
PDF
A Framework for Social Analytics
PDF
Altimetersocialanalytics081011final 110810105257-phpapp01
PDF
Altimetersocialanalytics081011final 110810105257 Phpapp01
PPTX
Summit slide loop ny
FollowFridays, Session 2: The Power of Customer Data and Metrics
Future Building
Tea-time with Testers March 2011 Year 1 Issue II
Optimizing for change: Taking risks safely & e-commerce
RDA Virtual Research Environments Workshop
Sentiment analysis using nlp
wendi_ppt
MDW Boulder April '11 | Matt Howell_New Teams and Process for Making Digital ...
Optimizing for change: Taking risks safely & e-commerce
2011: The Role of Interpretation in Insight
LISA 2011 Keynote: The DevOps Transformation
Dollars and Dates are Killing Agile
Scott Brinker - Hacking Marketing
AIIM Ottawa June 15/11 - Information Governance and Microsoft SharePoint
Altimetersocialanalytics081011final 110810105257-phpapp01
A Framework for Social Analytics
Altimetersocialanalytics081011final 110810105257-phpapp01
Altimetersocialanalytics081011final 110810105257 Phpapp01
Summit slide loop ny
Ad

More from Lean Startup Machine (20)

PDF
I want my bike back - #LsmBoulder 1st Place
PDF
About Lean Startup Machine
PDF
How to build_a_successful_mvp_lean-302
KEY
Startup Metrics for Founders (LEAN 121)
PDF
Partyfly- Lean Startup Machine NYC
PDF
Vjockey- Lean Startup Machine NYC
PDF
Intersail- Lean Startup Machine NYC
PDF
Getogether- Lean Startup Machine NYC
PDF
Hashpix- Lean Startup Machine NYC
PDF
Finalpresentation
PDF
Fleamarket.com- Lean Startup Machine NYC
PDF
Finalobelts- Lean Startup Machine NYC
PDF
Sahara - #LsmPakistan
PDF
ScriptOn - #LsmPakistan
PDF
Meri Taaleem - #LsmPakistan
PDF
#LsmNYC Team - Tripo
PDF
#LsmNYC Team - Team Awesome
PDF
#LsmNYC Team - Smart Books
PDF
#LsmNYC Team - SeniorSupport
PDF
#LsmNYC Team - Roundtable
I want my bike back - #LsmBoulder 1st Place
About Lean Startup Machine
How to build_a_successful_mvp_lean-302
Startup Metrics for Founders (LEAN 121)
Partyfly- Lean Startup Machine NYC
Vjockey- Lean Startup Machine NYC
Intersail- Lean Startup Machine NYC
Getogether- Lean Startup Machine NYC
Hashpix- Lean Startup Machine NYC
Finalpresentation
Fleamarket.com- Lean Startup Machine NYC
Finalobelts- Lean Startup Machine NYC
Sahara - #LsmPakistan
ScriptOn - #LsmPakistan
Meri Taaleem - #LsmPakistan
#LsmNYC Team - Tripo
#LsmNYC Team - Team Awesome
#LsmNYC Team - Smart Books
#LsmNYC Team - SeniorSupport
#LsmNYC Team - Roundtable

Recently uploaded (20)

PPTX
ACSFv1EN-58255 AWS Academy Cloud Security Foundations.pptx
PPT
Teaching material agriculture food technology
PPTX
Machine Learning_overview_presentation.pptx
PDF
Review of recent advances in non-invasive hemoglobin estimation
PDF
Spectral efficient network and resource selection model in 5G networks
PPTX
Cloud computing and distributed systems.
PDF
Diabetes mellitus diagnosis method based random forest with bat algorithm
PDF
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
PDF
Encapsulation theory and applications.pdf
PDF
Profit Center Accounting in SAP S/4HANA, S4F28 Col11
PDF
Advanced methodologies resolving dimensionality complications for autism neur...
PDF
MIND Revenue Release Quarter 2 2025 Press Release
PDF
The Rise and Fall of 3GPP – Time for a Sabbatical?
PDF
Encapsulation_ Review paper, used for researhc scholars
PDF
Mobile App Security Testing_ A Comprehensive Guide.pdf
PPTX
Programs and apps: productivity, graphics, security and other tools
PPTX
MYSQL Presentation for SQL database connectivity
PDF
gpt5_lecture_notes_comprehensive_20250812015547.pdf
PDF
Peak of Data & AI Encore- AI for Metadata and Smarter Workflows
PDF
Optimiser vos workloads AI/ML sur Amazon EC2 et AWS Graviton
ACSFv1EN-58255 AWS Academy Cloud Security Foundations.pptx
Teaching material agriculture food technology
Machine Learning_overview_presentation.pptx
Review of recent advances in non-invasive hemoglobin estimation
Spectral efficient network and resource selection model in 5G networks
Cloud computing and distributed systems.
Diabetes mellitus diagnosis method based random forest with bat algorithm
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
Encapsulation theory and applications.pdf
Profit Center Accounting in SAP S/4HANA, S4F28 Col11
Advanced methodologies resolving dimensionality complications for autism neur...
MIND Revenue Release Quarter 2 2025 Press Release
The Rise and Fall of 3GPP – Time for a Sabbatical?
Encapsulation_ Review paper, used for researhc scholars
Mobile App Security Testing_ A Comprehensive Guide.pdf
Programs and apps: productivity, graphics, security and other tools
MYSQL Presentation for SQL database connectivity
gpt5_lecture_notes_comprehensive_20250812015547.pdf
Peak of Data & AI Encore- AI for Metadata and Smarter Workflows
Optimiser vos workloads AI/ML sur Amazon EC2 et AWS Graviton

How to Measure the Metrics that Determine Real Progress

  • 1. How to Measure the Metrics that Determine Real Progress by Trevor Owens leanstartupmachine Sunday, October 2, 2011
  • 2. About Me 5 failed startups (vanity metric) Web design agency Imported electric scooters from China Now working on Lean Startup Machine P/M fit in 6 months leanstartupmachine Sunday, October 2, 2011
  • 3. Lean Startup Machine Metrics-Driven Startup Competition Our winner is the team with the most validated learning Penultimate Goal: remove all subjectivity Ultimate Goal: predict future success leanstartupmachine Sunday, October 2, 2011
  • 4. WHY DO STARTUPS FAIL? Sunday, October 2, 2011
  • 5. Lean Startups Big Idea #1 The vast majority of startups fail NOT because they couldnʼt build a product, but because no one wanted the product. One of Steve Blankʼs (many) Big Ideas from The Four Steps to the Epiphany Thanks to Brant Cooper & Patrick Vlaskovits for this content Sunday, October 2, 2011
  • 6. WHY DO STARTUPS SUCCEED? Sunday, October 2, 2011
  • 7. Lean Startups Big Idea #2 “The vast majority of successful [startups] abandoned their initial plans and learned what would and would not work in the market.” -Clayton Christensen, The Innovatorʼs Dilemma Thanks to Brant Cooper & Patrick Vlaskovits for this content Sunday, October 2, 2011
  • 8. Agenda Introductions Vanity vs. Good Metrics Funnel & Cohort Metrics Welcome to Innovation Accounting Qualitative vs. Quantitative Metrics leanstartupmachine Sunday, October 2, 2011
  • 9. Introduce the Person Next to You Sunday, October 2, 2011
  • 10. Why do you want to learn about metrics? Sunday, October 2, 2011
  • 11. Vanity Metrics Google Analytics There will always be something up and to the right Anything you read on TechCrunch They make your competitors feel bad and they don’t tell you anything about the company leanstartupmachine Sunday, October 2, 2011
  • 12. Vanity Metrics pt. 2 From TechCrunch: “mDialog Raises $5 Million from BlackBerry Partners” “GroupMe Is Now Sending One Million Texts Every Day” “Google Plus hit 10M users in 2 weeks” leanstartupmachine Sunday, October 2, 2011
  • 13. What Metrics Matter? Facebook Example 150,000 users, little revenue Many superior competitors What would indicate their future success? leanstartupmachine Sunday, October 2, 2011
  • 14. What Metrics Matter? pt. 2 Facebook Example 75% of users visit one or more times per day Within one month of launching on a new campus, can acquire 90% of the student body leanstartupmachine Sunday, October 2, 2011
  • 15. What Metrics Matter? pt. 3 Value Hypothesis How do we know we’re adding more value to our customers lives? Growth Hypothesis Through what engine will we acquire new customers? leanstartupmachine Sunday, October 2, 2011
  • 16. What Metrics Matter? pt. 4 Good Metrics (Three A’s) Are Actionable Can be Audited Are Accessible leanstartupmachine Sunday, October 2, 2011
  • 17. Assignment 1 Groups of 4 (10 minutes) Research metrics on: Google Plus Groupon Twitter Explain which are vanity and which are predictive leanstartupmachine Sunday, October 2, 2011
  • 18. Tools Funnel Metrics - AARRR Acquisition - user visits Activation - user registers Retention - user comes back Referral - friend of user signs up Revenue - user pays for something leanstartupmachine Sunday, October 2, 2011
  • 19. Tools pt. 2 Split Testing Which performs better, A or B? Wrong Uses Red button or blue button? Right Uses Do users need to try the product before paying for it? leanstartupmachine Sunday, October 2, 2011
  • 20. Tools pt. 3 Cohort Analysis Buckets users into the month or week they joined NEVER look at users in aggregate Fact: New users are more engaged leanstartupmachine Sunday, October 2, 2011
  • 21. Tools pt. 4 Funnel Metrics - AARRR Acquisition Activation Retention Referral Revenue leanstartupmachine Sunday, October 2, 2011
  • 22. Assignment 2 Groups of 4 (10 minutes) Give an example of using split- testing or cohort analysis to get actionable metrics on: Acquisition, Activation Retention, Referral, Revenue leanstartupmachine Sunday, October 2, 2011
  • 23. Innovation Accounting: Tying It Together The ultimate measure of progress in any startup is rate of validated learning. Innovation Accounting determines whether your experiments are productive or not. 1. Set the baseline MVP 2.Optimize the MVP 3.Pivot or Persevere leanstartupmachine Sunday, October 2, 2011
  • 24. Baseline MVP What’s an MVP? An experiment that starts with a falsifiable hypothesis Your first MVP may not be a product Concierge MVPs Kick Ass leanstartupmachine Sunday, October 2, 2011
  • 25. Optimization Qualitative Metrics Data expressed in people, words, & feelings around actions Small, detailed data set Quantitative Metrics Data expressed around actions Large data set leanstartupmachine Sunday, October 2, 2011
  • 26. Pivot or Persevere What is a pivot? Change in strategy based on learning from market feedback When do you pivot? When each additional experiment leads to less progress leanstartupmachine Sunday, October 2, 2011
  • 27. Votizen Case Study Sunday, October 2, 2011
  • 28. Top 10 Ways Entrepreneurs Pivot a Lean Startup (Forbes) Sunday, October 2, 2011
  • 29. When’s It Enough? Product Market Fit At least 40% of users saying they would be “very disappointed” without your product. Arbitrary, but defined after comparing results across nearly 100 startups. Those that struggle for traction are always under 40%. leanstartupmachine Sunday, October 2, 2011
  • 30. Thank You Recommended Software Unbounce KISS Metrics Survey.io Wufoo LinkShiftr leanstartupmachine Sunday, October 2, 2011