Multi-Factor Authentication
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The document summarizes PCN's multi-factor authentication solution using Swivel Secure's PINsafe product. It offers secure remote access for employees, partners, and customers from any device. PCN provides technical expertise to design an authentication solution aligned with a customer's business processes to improve security, efficiency and reduce costs. PINsafe provides flexible, tokenless two-factor authentication through mobile apps, SMS codes, or security strings. PCN offers implementation, support, and customization services.
Multi-Factor Authentication
- 1. Multi-Factor Authentication Solution PCN PINsafe Solution Overview The evolution of communications and network technology has transformed modern business processes. Communications are no longer hindered by geography and the distinctions between local and global, big and small have crumbled. Businesses of all sizes, across all industries are thriving as diverse and geographically distributed employees have quick, reliable, and secure access to internal data and services, anytime, anyplace. However, this freedom comes with the need for modern, flexible security protocols. PCN’s Multi-Factor Authentication Solution allows you to reliably and securely provide remote access for employees, partners, and customers. PCN’s Multi-Factor Authentication Solution PCN’s Multi-Factor Authentication Solution utilizes Swivel Secure’s PINsafe product to offer cost-effective and secure remote access by authorized users to your network from any web-capable computer device. With over 20 years experience as a systems integrator and managed service provider, PCN has the technical experience and business acumen to design an Authentication Solution that is closely aligned with your business processes to increase efficiency, improve service and security, and reduce costs. PINsafe Product PINsafe is an inherently flexible solution that adapts to meet a range of authentication requirements -- for example, it can configure your solution to provide different authentication experiences for different users and for different services. PCN can implement your solution using single and dual channel authentication processes. For example, the security string can be displayed as a TURing image to the end-user as part of the SSL VPN login process. This provides a simple and seamless user-experience that provides defense against many of the most widely deployed attacks. For a higher level of security, the security string can be sent via SMS to the user’s registered mobile phone -- this provides a stronger, true two-factor authentication as a user needs to “have” the correct phone and “know” their PIN. Key features of PINsafe are outline below. Tokenless: No tokens or client side installation Flexible: Integrates with virtually all existing remote access products. Dual Channel Authentication: Cutting-edge mobile telephone & SMS-based authentication including being Provisioning: Near-instant provisioning and iClient app for the Apple iPhone. deprovisioning by adding and removing authorized users from the database or Microsoft’s Active Directory. No Data Footprint: Users never enter their PIN, but combine their PIN with a random security string to Microsoft Integration: The only tokenless multi-factor derive an OTC authentication credential. authentication solution approved by Microsoft. Logging: Detailed logging for auditing and security. Scalability: Once the database servers are deployed, scale to any number of users by simply buying more Technical Expertise. Tangible Results. licenses. www.PCN-inc.com I 888.726.3877 I info@PCN-inc.com
- 2. Multi-Factor Authentication Solution PCN PINsafe Solution Overview (con’t) PCN’s Multifactor Authentication Solution can be delivered as a standard systems integration project ends with ongoing managed services and support at the customer’s option. Systems Integration Services • End-to-End Project Management. • Due diligence and data discovery to specify, order, and configure the solution. • Assemble, configure, burn-in, and test all equipment in PCN’s NOC. • Securely package and ship the finished units to the designated location. For international locations, customs, VAT, and other export and shipping expenses will be passed through to customer at cost. Customer will arrange for the equipment to be stored in a secure on-site location until it is installed. • On-site installation to assemble and configure systems at designated data centers, plan and implement pilot test, test devices for power on and standard functionality, and initial training of customer administrators. • Provide hardware and software documentation, as appropriate. • Although this includes stand up of the authentication database, custom API development or other programming customization to the implementation may (depending on the level of customization) be provided on a time and materials basis. Optional Services For customers looking to outsource technical and/or end-user support, PCN offers a range of flexible managed services customized to your enterprise requirements. This may include: On-going Solution Support and Maintenance • Remote monitoring of PINsafe appliances for connectivity and service states, monitoring of services status, emergency backups and restores. • PINsafe appliance troubleshooting, incident resolution, problem management and root cause analysis, change and release management, patching or upgrading of deployed appliances and/or software. • Technical support to customer’s PINsafe “administration users”. End User Support and Administration • Level 2 support for end user administration service requests and support (“How to” questions, PIN resets, account unlocks, etc.) or Moves, Adds, Changes, or Deletions (MACDs). Contingent upon granting PCN appropriate administrative rights, network access, and bandwidth. Training and Education • End user training, creation of training materials, administrative Knowledge Base, user self-help website, or FAQ. Professional Programming Services and Customizations • Custom API development or other programming customization to the implementation. Extended Support Hours • Extended support hours include live support on a 7x24x365 basis (vs. 5x8). Co-Location Facility • While the base solution assumes appliances will be based at customer data centers, PCN can provide a co- location site in our secure data center. Point of Contact: Shaun Antram Shaun.Antram@PCN-inc.com www.PCN-inc.com I 888.726.3877 I Info@PCN-inc.com Direct: 267.236.0136