Micro Focus Connected MX - Remote Data Backups case study
- 1. Overview Based in Colorado, Remote Data Backups, Inc. (www.remotedatabackups.com) has been helping organizations move their data off-site for more than 18 years. It provides reliable backup and recovery services to clients in the IT,healthcare,engineering,andfinancialindus- tries,inadditiontolocalandstategovernments. Theseservicesinclude24x7technicalsupport forclientsthatuseMicroFocusConnectedMX to back up their users’ computers. Challenge IT administrators face plenty of obstacles backing up data that is stored remotely on company laptops. Inefficient backup software, unreliable virtual private networks (VPNs), and faulty on-premise file servers can all create headaches. Dan Dugal understands these problems well. As the Chief Executive Officer at Remote Data Backups, Inc., he must ensure that more than 1,000 of his clients’ computers are backed up correctly. This includes computers for end us- ers who work away from their offices for weeks at a time. “We have clients that have engineers and salespeople who use their laptops to work while they travel,” Dugal says. These clients often have old backup systems that back up remote laptops inefficiently. For example, end users often have to first access a VPN to connect their laptops to a backup appliance at the company’s premises. Then a backup software application transfers the data from the laptops to the file server, which then sends the data into the cloud. That process often requires a lot of bandwidth, which can slow down networks. This discour- ages end users from backing up their laptops, which could lead to the loss of important data when laptop hard drives fail or are infected by malware. Solution Remote Data Backups, Inc. supports clients that use Micro Focus Connected MX to automatically Remote Data Backups, Inc. Uses Micro Focus® Connected MX to protect end users’ data, no matter where they are working. At a Glance ■■ Industry IT Services ■■ Location Fort Collins, Colorado ■■ Challenge Back up and recover data stored on clients’ computers, whether they are working in the office or remotely. ■■ Products and Services Micro Focus Connected MX ■■ Results ++ Simplifies the task of backing up data stored on laptops ++ Removes backup bottlenecks by eliminating the need for virtual private networks and backup servers on premises ++ Minimizes data loss by backing up data every 15 minutes ++ Saves administrator hours per week by centralizing management Customer Success Story Information Management & Governance “In our 18-year partnership as a Managed Service Provider, we’ve never had recovery issues with Connected MX or Connected Backup. It’s extremely stable. That’s why we haven’t used other platforms.” Dan Dugal Chief Executive Officer Remote Data Backups, Inc.
- 2. back up users’ data to the cloud. The company has long-term experience with Connected MX and the previous version of the software, Connected Backup. Its U.S.-based technical support service can remotely connect to a client’s system to help them use Connected MX to recover data in the event of a hardware failure or cybersecurity incident. The reliability of Micro Focus products is among the reasons Remote Data Backups, Inc. has used them for so long. “In our 18-year part- nership, we’ve never had recovery issues with ConnectedMXorConnectedBackup.Theyare incredibly stable. That’s why we haven’t used other platforms,” Dugal says. Results PROTECTS BUSINESS DATA By ensuring data is backed up, Connected MX has saved multiple Remote Data Backups, Inc. clients from going out of business. For ex- ample, many clients have used the software to recover important files after their computers have been infected with ransomware. The software minimizes data loss in the event of a ransomware infection or hard drive failure by backing up data every 15 minutes, instead of once a day. It also reduces the risk of data loss by transferring backups directly to a se- cure data center, rather than to a server on a client’s premises that could fail or be infected by ransomware. SPEEDS UP BACKUP AND RECOVERY Connected MX speeds up backups by remov- ing the need for a VPN or connection to the company network. Additionally, it only backs up changes to files, minimizing the amount of data it transfers. While recovery speeds depend on the quality of the Internet connection, in Dugal’s experi- ence, Connected MX restores data quickly. “You can restore as fast as your local Internet speeds will allow. I’ve seen a couple of hun- dred gigabytes restored in a matter of hours,” he says. REDUCES COMPLEXITY Connected MX also simplifies the task of managing backups. Administrators can con- trol which folders are prioritized and create rules to ensure critical data is protected. Dugal can set up a Connected MX portal that allows administrators to manage the backup of each user’s data, and send them alerts if backups failtocomplete.Employeesdon’tneedtobring theirlaptopstotheofficetoupdateConnected MX, because it updates automatically without requiring a connection to company networks. Remote Data Backups, Inc. also ensures the data recovery process is a smooth one. “With our remote-in tech support feature, we can hold the client’s hand through a data loss and recovery event,” Dugal says. “It’s simple enough that once we’ve walked customers through a recovery, they can then restore data themselves.” This simplicity ensures that Remote Data Backups, Inc.’s clients don’t lose critical data, no matter where their employees are working. 168-000444-001 | M | 04/18 | © 2018 Micro Focus. All rights reserved. Micro Focus and the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners. Contact us at: www.microfocus.com “We love saving the day. We use Connected MX to recover our clients’ files from ransomware attacks multiple times a week. Connected MX makes our clients happy and our jobs easier.” Josh Smith Chief Technology Officer Remote Data Backups, Inc.