![Target Contact Center Installed Base Proactively Customers can Migrate to AIC or CCE First Migration Step, Minimal Investment ROI: Decrease Costs, First Step to Integrated Contact Center Sales Teams Can Take a First Step in Applications Sales and Position themselves in a Consultative Role: Sales Training/Mentorship Add SMS Connect and Additional Applications The Advantage For More Information Please Contact [email_address]](https://image.slidesharecdn.com/migrationslides-100105055453-phpapp01/85/Migration-Slides-7-320.jpg)
Migration Slides
- 1. InteractCRM: Migration to Multimedia Contact Center
- 2. ICRM Solutions End User Desktop Training Solution Leverage Cost Saving Features, Provide On Demand Training, Reduce Calls to IT Multichannel Interaction Management Toolbar First Migration Step to Multimedia, Voice, Email, Text Reduce Costs via Increasing Agent Productivity, Improve Customer Service InteractCRM Solutions Portfolio Integrated Agent Desktop Decrease Costs By Improving Agent Productivity, Reducing Number of Tasks=Agent Reduction Increase Customer Service Monitoring Tool for Mission Critical Applications Improve Applications Management and Service Activity Tracker for Multiple AIC Sites Reducing Management and Reaction Time Complete SMS Business Solution Improve Customer Service, Increase Revenue (Cross Selling), Intelligent Marketing Campaigns, Improve Communications via Bulk Messaging
- 3. What is your CC Base Doing? There is a significant number of Avaya Contact Center customers that are thinking of migrating to multimedia but… It seems costly and complicated There is no easy migration strategy from contact center/voice to multimedia. There are few Sales People that can Position and Sell Multimedia Contact Center or Applications today. What is concerning the Customer CXO? Cost Reduction Better Serve Customers Positioning the Business to Emerge from the Economic Downturn, Ahead of the Competition with Minimal Investment
- 4. Avaya CC Migration to Multimedia-The Message First Step To Multimedia: Unified Desktop, CRM Desktop (opt) Decrease Costs through Agent Productivity Innovate: Prepare for emerging the economic downturn with competitive advantage Multimedia Migration Options to AIC or CCE Transactional Optimized Integrated
- 5. Simple, Easy, Quick Migration Start with Voice Move to Multichannel Soft phone Single sign on CRM Screen Pop IVR traversal Path Communication Logic Full Protection Full Protection Today Tomorrow ThinConnect AES Avaya Interaction Center
- 6. Migration path across Avaya Platform Migrate to multi channel Retain interaction history Customer Data etc ThinConnect AES (Voice) AppConnect AIC (Voice, email, Chat) CCE (Voice, email, Chat)
- 7. Target Contact Center Installed Base Proactively Customers can Migrate to AIC or CCE First Migration Step, Minimal Investment ROI: Decrease Costs, First Step to Integrated Contact Center Sales Teams Can Take a First Step in Applications Sales and Position themselves in a Consultative Role: Sales Training/Mentorship Add SMS Connect and Additional Applications The Advantage For More Information Please Contact [email_address]
- 8. Thank You … our philosophy Thank you for your time.