Mindtree's expertise in corporate banking portals.
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Mindtree aims to enhance the online banking experience for corporate customers by integrating disparate online channels and improving user interfaces. The company has developed a digital business model that emphasizes interactivity and individuality, enabling banks to better cater to their clients’ needs. Their consultative approach and technology solutions have led to significant improvements in customer satisfaction and operational efficiency, while also addressing security and integration challenges.
Mindtree's expertise in corporate banking portals.
- 1. Mindtree’s expertise in Mindtree’s insurance corporate banking portals. offerings Welcome to possible
- 2. Online banking in corporate banks is still at a very nascent stage. Most banks provide minimum service through disparate online channels, across product lines. A majority of them are organized as per product lines – cash management, corporate finance and leasing. Each business unit tends to have it’s own customer channel. This makes it difficult for the CIOs / CMOs to present a unified and coherent user experience. Adding mobile to the mix only increases the woes of corporate users. Of late, there is a marked change. This is both due to customers’ demands and banks’ own needs to maximize business from corporates. Most of the banks are looking to implement a next generation customer portal. The demand may arise due to various reasons: need for mobile enablement, better information management, better marketing opportunities and better performance. Nevertheless, CIOs / CMOs have started driving large scale reengineering, if not transformation projects in this space. Mobile enablement Customer portals Sales & customer service CRM Online banking Loan approval and loan servicing solution Driver and fleet management portals in Customer insight for call cemters transportation finance and leasing Remarketing and auctioning platform for used leased cars Employee collaboration Market vision reports and portal for merchants Internet affiliated to a credit card company E-learning Channels Web Mobile Tablet Online banking & other customer portals Account Transactions Account Wires & transfers Content & management statements entitlements Corporate Reports Alerts & Service requests Marketing admin notifications Service bus Payments Transactions ACH Wires Core banking Cash SSO management Multi Factor Checks SWIFT Loan & lease Cards authorization Transaction Bill payment Wealth Treasury authorization management EDI Data warehouse EDI Market OFX/IFX/Intuit Social feeds Content data feeds management
- 3. Digital business offerings Mindtree believes that digital businesses will continue to objectives of lower cost of ownership. This model also helps become more important to any organization’s overall success. to acheive faster time to markets for the proposed solutions. Existing digital capabilities are spread across a wide range of channels, business processes and offerings. However, Mindtree has a dedicated digital business center of organizations occupy different stages along this spectrum. excellence. This works along with functional consultants to While the spectrum is a continuum, bands can be identified provide end-to-end services in digital business space. to classify digital capability characteristics. Organizations For this transformation we employ best of the off-the-shelf must move towards the right band for their digital products technology advancements and world class user businesses to utilize the available potential for their industry experience teams trained in product design, fine arts and in the digital marketspace. Mindtree has the expertise branding. We engage at every stage of your digital and know-how to partner with your team in implementing business, from discovery to implementation, with our unique the right digital business strategy. strengths and cross functional expertise. Our research and past experiences have helped us abstract a host of We believe that the possibilities for customer value creation re-useable solution patterns that reduce time to market while are greater in the digital marketspace than in the traditional deploying critical new offerings in the digital space. marketplace due to two unique capabilities – interactivity and individuality. Mindtree has a Digital business model which will not only help your business harness the potential of digital opportunities but also help in realizing the Portals and collaboration offerings The Portals, Content and Collaboration Practice brings together expertise in engineering next generation digital and social collaboration solutions. Portals and collaboration offerings Solution Solution development, integration and management consulting Portals Content Collaboration Feasibility assessment B2C / B2E ECM Collaboration portals Product evaluations Marketing portals WCM User profile Technical architecture Partner portals Content syndication Social networking Strategy & roadmap Employee polrtals Document management User profile Experience management After sales service Multilingual sites Collaboration apps Analytics Search Taxonomy Alerts Security Personalization Email Support & maintenance Migration services User experience & mobility
- 4. Success story Supporting wires over USD 60bn in 1 year from corporate online banking channel for over 1000 corporate customers The customer The customer is a mid-sized corporate bank based in US. Core Banking, ACH, Fedwires, Bill Payment etc - and front-end online channel. This caused maintenance and Business challenge upgrade problems Customer wanted to expand into newer markets, without Multiple independent systems that grew over time in silos, diluting focus on niche client segment resulted in inconsistent user experience across account The existing online banking channel was unable to cope types and transactions with the increase in customers and transaction volume Less intuitive, old application User Interface (UI), caused There were major usability issues resulting in costly errors data entry errors and excessive back office involvement. in initiative large value transfers This resulted in minimal real time transactions Lack of mobile banking channel deterred growth Technical challenges The online channel was susceptible to cyber attacks and Poor scalability due to crucial missing architectural units, online frauds. This was due to lack of browser such as messaging framework service bus and integration tier security, limited authorization and multi-factor Improper integration between backend systems – e.g. authentication framework Our solution Adopted a consultative approach to understand the Key benefits customer’s current business processes and IT infrastructure Singnificant improvement in customer satisfaction Index Developed a holistic approach of integration with business Enabled client to focus on newer customer segments and applications and security infrastructure of the bank operations in new geographies Improved UI both from content management and transaction Supported 50% increase involume of USD initiation perspectives and foreign currency wires, over the last 5 years Enabled new transactions and multiple system interface Increase in straight through processing of to allow a wider bandwidth of user activity on payments and transfers single channel Highly enhanced security against online fraud Enabled user controlled custom reporting features along with integration with quick-books to address specific reporting needs of bank’s clients About Mindtree Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our team of 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. We enable our customers achieve competitive advantage through flexible and global delivery models, agile methodologies and expert frameworks. www.mindtree.com ©Mindtree Ltd 2013