Minimising Social Networking Risk
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The document discusses the legal risks associated with social networking for organizations, emphasizing the importance of company culture in managing these risks. It presents case studies and strategies for effective social media engagement, highlighting that with greater opportunities in social media come increased risks. Key recommendations include developing policies that align with organizational culture and focusing on customer experience.
Minimising Social Networking Risk
- 1. Minimising legal risks of social networking for organisations @ Rostron Carlyle Solicitors, Brisbane, Qld, Australia Tuesday, 16 th February 2010 Des Walsh Social Media Strategist Des Walsh dot Com Des Walsh dot Com
- 2. disclaimer I am not a lawyer Des Walsh dot Com
- 3. Outline Some slides to frame the conversation My key aim – to highlight the crucial importance of company culture (may need cultural change) Case study - a social networking success Clues and resources for policy/strategy Q & A Slides at http://www.slideshare.net/des Des Walsh dot Com
- 4. Risk / Opportunity Des Walsh dot Com
- 5. There’s a Whole Lot of Social Networking Going On Multiple platforms Uncounted apps Mobile revolution Des Walsh dot Com
- 6. Des Walsh dot Com
- 7. Own the Risk Social networking = Opportunity + Risk With bigger opportunity comes bigger risk Des Walsh dot Com
- 8. Des Walsh dot Com
- 9. Options for Risk Management Do nothing Dive in and hope for the best Policies + Strategy, with Cultural Fit + Advice Des Walsh dot Com
- 10. Risk Perception* Lose control of the brand Negative feedback Don’t understand it Effectiveness hard to measure Time wasting – Facebook, Twitter, YT Expensive Des Walsh dot Com
- 11. Fake Steve Jobs Des Walsh dot Com
- 12. Dell Hell Des Walsh dot Com
- 13. Pizza, Anyone? Des Walsh dot Com
- 14. Motrin Moms Des Walsh dot Com
- 15. Can You Measure This Stuff? Des Walsh dot Com
- 16. Strategy Before Action Why are we doing this? Where does risk fit in our corporate culture? Strategic analysis & decision (POST) Adapt models or create new? Des Walsh dot Com
- 17. Forrester POST Framework Des Walsh dot Com
- 18. Tony Hsieh Gets It Des Walsh dot Com
- 19. Case Study: Zappos Des Walsh dot Com
- 20. Faces of the New Corporation Des Walsh dot Com
- 21. CEO Leads Des Walsh dot Com
- 22. Actually, It’s Not About Twitter Interviewer: What’s the secret to the success of Zappos in your opinion? ? Tony Hsieh: “…our focus on company culture and customer service “ Des Walsh dot Com
- 23. Seems to Work Des Walsh dot Com
- 24. Dell Gets It Too - Now Des Walsh dot Com
- 25. @richardatdell How Richard Binhammer used Twitter * “ I started by watching what people were saying about things that were happening on the Web. I then took a more active role participating in those conversations. I did not use Twitter as a way to shill Dell, but participated in communities of interest.” Des Walsh dot Com
- 26. All the Policies in One Place Des Walsh dot Com
- 27. Top 10 Guidelines, 1 Page Des Walsh dot Com
- 28. Get Started Keep it simple Listen Contribute Engage Des Walsh dot Com
- 29. One Line Strategy Focus on the customer experience Des Walsh dot Com
- 30. Des Walsh dot Com
- 31. Credits & Links “ Thistle” pound coin: by bluemoose , flickr, Creative Commons Conversation Prism by Brian Solis and Jess3, b_d_solis on flickr , Creative Commons Helicopter picture “Looking Up”, by kronstad , StockXchang.com Risk Perception list adapted from Ayelett Noff’s Top Five Reasons Brands Fear Social Media Fake Steve Jobs Profile, via Mashable First “Dell Hell” post on BuzzMachine , 2005 Screenshot from video on YouTube, Dominos Workers Going to Jail Screenshot from video on YouTube, Motrim Moms Babywearing ad Cartoon by Hugh McLeod, Gaping Void , with permission Forrester POST methodology for social media strategy Picture of Tony Hsieh, CEO Zappos, by Scott Beale, Laughing Squid , Creative Commons licence Interview with Tony Hsieh and Zappos’ secret of success Screenshot BusinessWeek Zappos purchase by Amazon Screenshot Dell $6.5 million profit via Twitter Dec 8, 2009 @richardatdell quote: The Digital Handshake, by Paul Chaney, p 129 NewPRWiki “Blogging Policy” (now encompasses social media policy) SHIFT Top 10 Guidelines – with link to downloadable PDF Des Walsh dot Com
- 32. Thank You Find me on the social web http://XeeSM.com/deswalsh On Twitter: @deswalsh Website/blog: http://deswalsh.com