Misty-M2
- 1. MISTY CENICEROS 718 N. Adams St ● San Angelo, Texas 76901 325-340-8122 ● mceniceros2004@gmail.com OFFICE ASSISTANT SUMMARY OF QUALIFICATIONS • 15+ Years of relevant experience in Office/Administrative industry • Proficient at Microsoft Office • Quick Learner • Punctual and great at time management. • Work well alone or in a group • Transition well between tasks • Adapt well in fast paced environment • Bilingual (Spanish, English) Core Competencies Monitoring - Time Management - Judgment and Decision Making - Active Learning - Active Listening - Service Orientation - Social Perceptiveness - Persuasion - Learning Strategies - Critical Thinking - Troubleshooting PROFESSIONAL EXPERIENCE Sitel Customer Service Representative April 2016 - October 2016 San Angelo, TX • receive inbound calls within clients guidelines • gathering and verifying customer information • data entry • assisting customers with account specific information such as troubleshooting technical issues, billing inquiries, processing of payments, explaining new products and services offered • learning and retaining a working knowledge of accounts Massage Envy Assistant Branch Manager March 2014 - November 2015 Midland, TX • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. • File and retrieve corporate documents, records, and reports. • Greet visitors and determine whether they should be given access to specific individuals. • Compile, transcribe, and distribute minutes of meetings. • Set up and oversee administrative policies and procedures for offices or organizations. • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. • Interpret administrative and operating policies and procedures for employees. • Answer phone calls and direct calls to appropriate parties or take messages.
- 2. • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. • Provide clerical support to other departments. Midland Independent School District Office Clerk August 2007 - March 2009 Midland, TX • Affix postage to packages or letters by hand, or stamp materials, using postage meters. • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing. • Sort and route incoming mail, and collect outgoing mail, using carts as necessary. • Fold letters or circulars and insert them in envelopes. • Remove from machines printed materials such as labeled articles, postmarked envelopes or tape, and folded sheets. • Add ink, fill paste reservoirs, and change machine ribbons when necessary. EDUCATION & ACADEMIC EXPERIENCE Certificate, Medical Assistant - Career Point Institute, San Antonio, TX - High School - Midland Senior High School, Midland, TX - CERTIFICATIONS NCCT Medical Assistant Certification - Issued 2001 ACT Gold National Career Readiness Certificate- ID# PV9GCZM6D82- Issued 11/21/2016 ACCOMPLISHMENTS & AWARDS • Double A award for coding and billing TOOLS & TECHNOLOGY • Microsoft Office • MS Excel • MS Word • MS Outlook • MS PowerPoint • MS Publisher • QuickBooks • Citrix • Medical Office Manager • EKG • Stethoscope • Sphygmomanometer • Thermometer • Electronic Medical Scale