Mmix Presentation Consulting 2010 V1
- 1. Management Consulting Solutions … Working Together is Success Management Mix® 1
- 2. Mission Vision Values Management Mix® 2
- 3. Anna Ara Arthur Charbel David Jean-Pierre Krikor Marc Maria Marie-Reine Marina Mher Nisrine Rafi Sarah Sevag Simon Souren Suzy Viviane Management Mix® 3
- 4. Strategy Resources Processes IT Talents 9 + 5 4 Customers Structure Sales Marketing Management Mix® Copyright INPI France Reg. No. : 09 3 628 747
- 5. DEVELOPMENT SOLUTIONS MANAGERIAL SOLUTIONS RESEARCHES & STUDIES • Strategy & Policy Formulation;, • Strategy Formulation, • Market Studies, • Diagnosis, & Analysis, • Process & Risk Management, • Market Surveys, • Technical Assistance, • Talent Management, • Labor Market Surveys, • Capacity Building, • Organization & Restructuring, • Feasibility Studies, • Institutional Development, • Marketing & Branding Policies, • Strategic Business Plans, • Curriculum Development, • Sales & cross selling policies, • IPO Preparation, • Project Development, • Customer Service Practices, • Inward Investment, • Project Management, • Management Information Systems, • Mergers & Acquisitions, • Project Implementation, • Financial & Investment Advisory, • Business Intelligence, • Corporate Social Responsibility. • Export promotion . • Monitoring & Evaluation. Consulting Training Conferences Management Mix® 5
- 6. Banking & Finance Recycling Cement & Readymix Renewable Energies Clothing & Fashion Telecommunication Food & Beverages Pharmaceutical & Cosmetics Luxury HORECA Healthcare Contracting & Engineering Oil & Chemicals Distribution & Retail Public Sector & Government NGO IT Management Mix® 6
- 7. 1- Strategy Management Solutions to define the company’s Strategy, including but not limited to: 1. Corporate Mission, Vision, Values 2. Strategic Goals 3. Strategy Mapping 4. Balanced Scorecard 5. Management Mix 9-5-4 Guide The Value to your Organization 1. Clearer idea about company’s long and short term goals 2. Better idea about corporate competitive environment 3. Comprehensive framework to assess the company’s Strategy and Performance Deliverables: •Corporate Strategy Map •Strategy Implementation Framework •SMART Corporate Objectives Management Mix® 7
- 8. 2- Process Identification & Design the Processes Re-engineering and optimizing the Processes, 1. Management Standards (ISO 9000, OHSAS 18000, ISO 14000, ISO 22000) 2. Total Quality Management (EFQM) 3. Good Practices (GMP, GDP, GLP, GSP, GHP) The Value to your Organization 1. Increase of Efficiency 2. Decrease of Non Conformity costs 3. Continuous Improvement of the Management System 4. Organization & Standardization of your organization’s Processes 5. Effective Risks Management Framework Deliverables: •Customized Process Map •Customized Management System SOP (Standard Operating Procedures) •Risk SIM (Severity Identification Matrix) •KPI Board Management Mix® 8
- 9. 3- Talent Improvement of corporate Talent Management 1. Competence Based Talent Management 2. TM procedures and policies (Talent Acquisition, Development, Retention, Transfer, Performance Appraisal, Career Planning, Salary Scale) 3. Standardized Job Descriptions 4. Code of Ethics The Value to your Organization 1. Clearly defined TM policy to match the corporate Strategic Goals 2. Improved TM policies 3. Capacity Building Deliverables: •Corporate TM policies •Competency based Job Descriptions •Benefit Plan Management Mix® 9
- 10. 4- Structure Offering customized corporate Structure to meet corporate Strategy 1. Organizational Re-structuring 2. Clearly defined Lines of Command, and Communication 3. Corporate Job Classification/Layers The Value to your Organization 1. Alignment of positions 2. Optimized Management 3. Dynamic Structure Deliverables: •Optimized Organizational Structure •Communication and Reporting System •Cross Departmental and Hierarchical Coordination System Management Mix® 10
- 11. 5- Marketing Corporate Marketing Strategy Development 1. Corporate & Brand Positioning 2. 4 P’s (Product, Price, Promotion, Place) 3. Branding Strategies (Umbrella branding, co- branding) 4. Corporate Social Responsibility 5. International Marketing & Export Strategy The Value to your Organization 1. Efficient Marketing Strategy 2. Improved Corporate Advocacy 3. Increased and Boost Sales Deliverables: •Corporate Marketing Strategy •Marketing Communication Plan •Business Intelligence System Management Mix® 11
- 12. 6- Sales Methodology to increase the Sales: 1. Sales Process 2. Approaches for different Customer Touch Points 3. Cross & Up Selling 4. Telesales The Value to your Organization 1. Effective control of the Sales Process 2. Increase in sales through Cross Selling and Up Selling techniques implementation Deliverables: •The 7 Steps Sales model of Management Mix Optimizing your Sales Process •Sales Monitoring & Reporting system Management Mix® 12
- 13. 7- Customers Approaches to improve Customer Service, and increase Customer Satisfaction, and Loyalty 1. Customer Management System 2. Customer Relation Management 3. Customer Complaint Schemes 4. Customer Loyalty Programs The Value to your Organization 1. Increase in the satisfaction of the Customers through Effective Customer Service 2. Increase of Loyalty of Customers 3. Customer Risk Management Deliverables: •Customer Service Evaluation &Audit •CSR Handbook & Call Center script •Customer Risk Management Matrix Management Mix® 13
- 14. 8- IT Develop a Management Information System: 1. IT Policies & Procedures 2. Roadmap for implementing CRM 3. Information Security (ISO 27001) 4. CMMI, and TICK IT 5. IT Service Management (ISO 20000) 6. IT Continuity Management (BS 25777) The Value to your Organization 1. Full utilization of IT Solutions to the benefit of the corporation 2. Reduction of Costs 3. Enhanced Security Deliverables: •MIS •IT Risk Management Plan Management Mix® 14
- 15. 9- Resources Management of Financial & Physical Resources 1. Financial Management 2. Assets Management 3. Physical Resources Management 4. 5 S 5. Business Continuity Management (BS 25999) 3. The Value to your Organization 1. Optimized Resource Management 2. Control of Waste (Muda) 3. Financial Risk Management Deliverables: •Asset Management Model •Business Continuity Plan •Financial Management System Management Mix® 15
- 16. 1. 2. 3. 4. 5. 6. 7. Assess the Develop an Design the Implement Test the Corrective & Monitoring & Current Action Plan System the System System Preventive Evaluation System (ACS) (DAP) Actions (CPA) (M&E) Deliverable 1 Deliverable 2 Deliverables 3 Deliverable 4 Deliverable 5 Deliverable 6 Deliverable 7 Diagnosis Action Plan -Tools Operational Data collection Improvement Final Report Audit Report -Policies System & analysis Action Plan -Procedures -Risks -KPIs Management Mix® 16
- 17. Food & Beverage Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard “ We have implemented successfully the BS 18001, ISO 14001. Currently we are implementing the ISO 9001, and in parallel a Talent Management System . All of the above were realized and are being realized through our partnership with Management Mix .” Manufacturing Mr. Vincent Bouckaert, General Manager, HOLCIM We implemented an Integrated Management System including Quality, Health & Safety, and Environmental Integrated Management System with Management Mix. Service Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO “ Management Mix experts contributed to develop Strategic Planning and Controlling the Corporate Processes”. Banking Mr. Stepan Guyshian, General Manager, ACBA-Credit Agricole “ Management Mix experts enhanced a the Restructuring of our Bank, and developed 3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We are implementing the 9 components of Management Mix.” Management Mix® 17
- 18. Finance & Banking Arab Leasing Corporation, Algeria Management Mix has contributed to a Key Turn project for lunching our company by developing a Corporate Strategy, the Processes, the Organizational Structure, the Talent Management, developing the Marketing , the Sales, the Customer Service, the MIS and the Resources Management. Food & Beverage National Food Products Company, UAE Management Mix led the Re-structuring, and 9 successful Certifications, in Quality & Food Safety Management. Public Sector Dubai Municipality, Dubai, UAE Management Mix enhanced the reengineering of the Customer Service Center, and increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time. Manufacturing CHAGOURY GROUP, Nigeria Management Mix has implemented successfully the Occupational Health & Safety Management System based on BS 18001. Management Mix® 18
- 19. Food & Beverage KSARA Beverages Management Mix implemented successfully the Quality Management System at KSARA, based on ISO 9001 Standard. Healthcare Al Makassed Hospital Management Mix led the implementation of the Quality Management System and the preparation for Hospital Accreditation. Healthcare Al Rasoul Al A’ azam Hospital Management Mix led the implementation of the Quality Management System, and the preparation for Hospital Accreditation. HORECA Moulin D’Or , Bakery & Restaurant Management Mix is leading the implementation of an Integrated Quality & Food Safety Management System at Moulin D’Or. HORECA Roadster Diner, Restaurant Management Mix has implemented a Food Safety & Quality Management System at Roadster diner. Management Mix® 19
- 20. Banking Food & Beverage Healthcare HORECA Manufacturing Oil & Chemicals Service Telecom Management Mix® 20
- 21. Arab Banking Corporation (Bahrain) Pernod Ricard Group (France) Arab Leasing Corporation (Algeria) HOLCIM Group (Switzerland) MobiNil (Egypt) Credit Agricole Group (France) Olympic Committee (Qatar) Societe Generale Group (France) Zain (Kuwait) France-Telecom Group (France) Areeba (Syria) MTS Group (Russia) Jordan Telecom (Jordan) Orascom Telecom (Egypt) NFPC (UAE) Chaghoury Group (Nigeria) KAFCO (Kuwait) Troika Dialog (Russia) Converse Bank (Armenia) London Stock Exchange (UK) Al-Mubasher (KSA) New York Stock Exchange (USA) Union of Arab Stock Exchanges (UASE) NASDAQ OMX (USA) Management Mix® 21
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- 23. Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue, Nicosia, Cyprus Tel: +357 96 691022, Fax: +357 96 691044 Ring Building, 4th Floor, Golden Tulip Building, 4th Floor Fouad Shehab Avenue, Abovyan 16/3 Avenue, Beirut Central District, Lebanon Yerevan Central District, Armenia Tel: +961 01 983838, Fax: +961 01 983737 Tel: +374 98 981111, Fax: +374 10 580441 Email: info@managementmix.com Website: http://www.managementmix.com Management Mix® 23
- 24. Management Mix® 24