CTL Newsletter Jan 2012
0 likes214 views
The document discusses a solution-focused sales framework developed by Cultivate Talent to create a customer-focused sales culture aligned with organizational values and strategies. This framework aims to improve sales performance through tailored processes and long-term customer relationships, emphasizing the importance of understanding customer challenges rather than just meeting sales targets. The initial 90-day improvement plan includes clarity in direction, tailoring the sales framework, and measuring impact to ensure sustainable growth and effectiveness in business development.
CTL Newsletter Jan 2012
- 1. Cultivate Talent January 2012 Issue 4 Engaging Talent, Building Trust, Inspiring Change www.cultivatetalent.biz Autonomy, Mastery, Purpose: Solution Focused Selling As part of our people change and organisational development work, one of the common challenges facing our Clients is how to instil an effective customer focused sales culture, aligned to the organisations values, purpose and strategy, which successfully retains and generates profitable revenue streams. In this continually challenging environment, the ability of business development and sales teams to be competitive in their marketplace, retaining and winning new business has never been more important. As part of our AMP (Autonomy Mastery Purpose) Methodology, Cultivate Talent has developed a Solution Focused Sales Framework aimed at linking the business development and sales activities to the organisations leadership message, purpose and strategy, rather than just being about chasing the sales numbers. It is designed to enable our Clients to tailor this framework around an agreed set of behaviours, ways of work- ing, and processes to suit their business so that they can deliver sustainable growth and increased margins in their sales performance. We believe that whether it is to turnaround or grow a business, there is a need to create the right environment where everyone is focused on under- standing their target customers’ business and designing solutions that will address their key challenges. This includes recognising the importance of investing time in developing customer relationships to partner level, in order that they can deliver real value and long term benefits for their business. “In short, being solution-centric means that your organi- zation defines itself by the problems that you solve for your customers, versus the products or services that you make, sell or deliver.” Keith M. Eades and Robert E. Kear, “The Solution Centric Organization” Our Framework Our Framework is designed to provide organisations with a comprehensive set of practical processes, templates, tools and techniques which will enable them to create and develop a customer focused sales environment. It is designed to focus on taking a solutions based approach and developing long term customer relationships which will improve sales performance. It enables organisations to tailor this flexible framework around their specific business needs and ensure that it is aligned to the overall strategic goals, purpose, vision and values of their business. Cultivate Talent use their business knowledge and sales experience to understand a Clients needs then work with them and their teams to deliver the impact and performance improvements required.
- 2. Our Approach Cultivate Talent looks to combine our business knowledge and sales experience by working with Clients to ensure that:- “Top Teams” are working effectively together with a single focused objective, and with the ability to communicate at all levels within their organisation and externally, on a clearly agreed purpose, strategy and vision for the business An effective solution focused sales framework is designed to suit their specific needs in order to establish the right culture for their business, which will ensure sales resources are being utilised effectively with the sole purpose of winning more business and improving margins Sales consulting skills and the activity levels of their sales teams are measurably improved in order to deliver sales growth and meet (and hopefully exceed) their performance targets Service and support levels are aligned to meet the specific needs of their customers (internal and external) and their target markets Business development and sales processes which controls the flow of business are streamlined to reduce overhead costs and improve the bottom line Cultivate Talent would typically propose an initial 90 Day Improvement Plan where we would look to work through three phases or work streams with our Clients, designed to ensure that we will make a positive impact in their business through working actively with their people. This initial plan would include:- Clarity and Setting Direction: Working with the Leadership team and, where applicable, senior teams to ensure that there is a clearly defined purpose and strategy with a clear set of agreed objectives or goals which would then provide clarity and clearly set the direction for the business . This agreed clarity would then form the basis for working with the teams to ensure all the sales and marketing activities are aligned to what is required to deliver the agreed strategy. It would also provide the basis for the key messages to be used by the sales and marketing teams in all their business development activities. Tailoring Framework and Development: Using the agreed goals, sales strategy and vision to design a solution focused sales framework that will create the right sales culture required to improve business development, account management, sales performance and margins. This will involve designing and carrying out tailored interactive people development workshops and surgeries with the teams which are made real and relevant to the people involved by using actual sales accounts, campaigns, materials and scenarios. It will also involve designing and developing solution focused sales materials and templates to help them market and sell more effectively. Consulting and Measuring Impact: Using our business and sales experience to actively support and work with both the management and sales team members on real sales situations to help them improve their sales performance. Cultivate Talent believe in applied learning and delivering through measuring results. By having clear measures and objectives in place there will be a sustained focus on addressing the agreed key business and sales issues leading to a clear, measurable and positive impact on sales performance. For more information on how Cultivate Talent and our AMP Methodology could help you improve engagement and sales performance, please contact: Adrian Woodstock Mark Thompson adrian.woodstock@cultivatetalent.co.uk mark.thompson@cultivatetalent.co.uk Tel: +44 (0) 7769 650960 Tel: +44 (0) 7917 305290