mss overview document
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Peter Mannion has over 30 years of experience in general management and can provide support in several areas including people, organizational structure, strategy, bid management, and processes. He has expertise in training and developing people as well as creating visionary thinking and successful strategies for organizations. Peter can help companies develop effective tender strategies to win new business and implement quality processes.
mss overview document
- 1. mss providing support: people organisational strategy bid management process
- 2. about peter mannion Peter has a strong background in general management with over 30 years of experience, gained at different levels with MITIE, Haden Building Management and How Group. Peter’s core strengths are the training and development of people and the forming of operating structures to deliver great customer service. He can also create and generate visionary thinking in organisations. Winning profitable business is key to most companies; Peter can help with developing successful tender strategies, submissions and presentations. Process and procedure are essential to reduce variability, Peter’s approach will achieve this peter mannion and act as a foundation for quality management. contact: m. 07921 456275 e. peter@mannionss.co.uk w. www.mannionss.co.uk
- 3. people As service organisations expand, the need for good quality managers to run divisions, teams, departments, account teams, service streams etc. is a challenge for most organisations. Peter has developed a unique 12 module training programme that will provide your current and aspiring managers with the skills and techniques they need to manage successfully. Each module is interactive and delivered over 4 hours, this means that even the busiest of managers should be able to attend. The outputs from each training module are measurable. At the end of each module the manager essential modules individual will agree specific actions that 1. making customer service work they will start, stop and continue to do. Line managers can measure success through 2. communicating effectively performance appraisals. 3. creative problem solving The company will benefit from: 4. working with teams improved customer satisfaction 5. managing conflict increased customer retention 6. managing change higher levels of employee satisfaction 7. presentation skills improved teamwork 8. leadership people retention of talent and knowledge 9. negotiating to win 10. creating motivated teams 11. managing time effectively 12. building better relationships
- 4. organisational Typically, traditional structures are formed from the top down. wn. By working with your existing management team, mss can create an organisational d structure that is genuinely customer focused, i.e. we start at the service delivery end and work back from there. t We make sure that the right customer facing people have the necessary hard and soft skills to perform. We apply the same thinking for all ‘back of house’ functions to ensure we e create a top performing team. During the process we also look at: productivity adjacencies communication levels of teamwork business performance When teams are structured correctly, everyone benefits. Employees like to be a part of a winning team, Directors and shareholders see the tangible benefits and organisational customers feel they are valued, appreciated and treated as individuals.
- 5. strategy Many references to change are slightly clichéd now, but there is no escaping the fact that all service companies es must constantly innovate to maintain and gain market share and re increase customer satisfaction, revenues and profit. mss can assist you and your team in creating a visionary organisation from which will be ll generated a richness of ideas and thoughts, some of which will contribute significantly to the y future success of the business. Most managers are so busy with daily challenges, they have little time to think about next month, let alone 2 or 3 years time. Some people are more adept at visionary and creative thinking, so nking, During the process we: create a vision strategy by collecting and condensing these ideas, we can make progress at a faster pace. we form cross sectional teams agree specific actions to achieve a goal give people ownership of actions we communicate we measure progress
- 6. bid management So the business development guys have landed the opportunity rtunity to tender for a project that the business would love to win.. Over recent years the tendering process has developed at a remarkable pace. To win today, you can no longer compete on price alone, in some market sectors price is a ‘given’. The same goes for quality. You are required to submit a concise, easy to navigate document that looks t and feels professional. Less is more. To win, yes you have to do all the compliant stuff, but it’s the next step that will differentiate ntiate you. By showing a deep level of knowledge and understanding of what the customer and consumers of that service really want, which is usually over and above what is articulated in the ted document, you will need to put forward solutions and choices to satisfy these perceived needs. ed This is where you really add value. By asking the right questions, of the right people, at the right time, you can take your knowledge to a higher level. mss will help you to: bid management form a bid strategy gather intelligence structure a bid timeline with inputs ask the right questions write key elements of the submission identify differentiators produce a stunning document develop a winning presentation
- 7. process Whether your aspiration or business objective is to obtain an ISO standard, or to have a robust set of processes and procedures to achieve a consistently high level of performance, mss can help you construct and improve how you generate, implement, monitor and review your quality management system. Growing organisations are addressing the issue of improved knowledge management (KM), to benefit customers, employees and employers, mss can assist companies to achieve high levels of KM inside their businesses. In assisting you with organisational structure, people, business strategy and the winning of work, mss focus on the primary end to end customer touching processes that gain and sustain competitive advantage. It’s primary business process processes that deliver value to customers.