Mobile DevOps Summit_ Shift before you Suffer - Future of building the right Apps (2).pdf
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The document discusses the evolving landscape of mobile app development and the critical importance of user-centric testing to ensure quality and engagement in an era where 84% of users abandon apps after crashes. It emphasizes the need for collaboration among testers, developers, and designers, the application of modern testing principles, and the role of exploratory testing to adapt to fast-paced release cycles. Additionally, it highlights the importance of understanding customer demands and using data to refine product quality and usability.
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right Apps (2).pdf
- 1. Shift before you Suffer - Future of building the right Apps Mobile DevOps Summit Nithin SS
- 3. Morning Commute Work Lunch Meeting Dinner Movie Many of us own multiple devices, we switch between them throughout the day. Nithin_Synapse
- 4. “7 out of 10 smartphone or tablet users expect the same quality of experience on all devices.” —Source Vibrantmedia Nithin_Synapse
- 8. “Your mobile phone has more computing power than the computers used for the Apollo 11 moon landing.” —Source www.factslides.com/s-Mobile-Phones Nithin_Synapse
- 9. Hello I’m Nithin. I believe in the power of communities & love investing my time helping people thrive and succeed. ● A passionate tester, community builder, speaker & blogger. ● Born and brought up in “Gods own country (Kerala, India)”. ● Founder - Synapse QA. ● Engineering Manager, QA at Fave Malaysia. ● Mentor at The Mentoring Club. ● Advisory board member, AskUI. I get my energy from the people around, relies on the power of EQ & in “function in disaster, finish in style” (Katherine Graham) nithin-ss Nithin_Synapse
- 10. One personal(horror) story on using a mobile app.
- 11. 84% of users abandon an application after seeing two crashes Source bugsnag
- 12. Mobile App Statistics in 2022 There are over 6.3 billion smartphone users and 1.14 billion tablet users worldwide The average smartphone owner uses 10 apps per day and 30 apps each month People spend 88% of their mobile time on apps Mobile apps will generate over $935 billion in revenue by 2023 49% of people open an app 11+ times each day 70% of mobile app users will abandon an app if it takes too long to load. Source Statista 2022 Nithin_Synapse
- 13. Why Mobile Apps Fail? Ambiguity in Mobile App Platform Feature Imbalance Shaky Backend Support Unoptimized App Performance Avoidance of Beta Testing Complexity in Usage Time Lapse Update failure Missing Details Poor UX Bad UI Nithin_Synapse
- 16. What isTesting? An empirical, technical, investigation conducted to provide stakeholders with information about the quality of the product or service under test. — James Bach Nithin_Synapse
- 17. What is Quality? Quality is value to some person (who matters) — Michael Bolton & James Bach Nithin_Synapse
- 18. A lot is same! Asking Questions Discovering Information Communication Understanding, Exploring & Learning about the application Challenging Assumptions Discovering possibilities Experimenting Understanding Users Investigating & Analysing Advocating Nithin_Synapse
- 19. What’s the difference? Shorter release cycles/faster projects. Testers need to closely work with design teams. Usability, UX matters more. Hardware influence software more. Testers as Customer Advocates. Don’t blindly follow requirements. Consider context driven & Exploratory testing approaches. Pair with Designers/Devs/Product Owners. Talk to Users. Understand your users. Nithin_Synapse
- 20. What makes you a Superhero? Flexible! Great understanding of technology Stay relevant with market trends Employ exploratory approaches Ask more questions Coach the team on how to deliver good quality Bug Advocacy Agile! Nithin_Synapse
- 21. Don’t just test. Think like a user, start to observe & question. —Nithin Nithin_Synapse
- 22. HEURISTICS & MNEMONICS 01 ● I SLICED UP FUN (Jonathan Kohl) ● COP FLUNG GUN (Moolya) / LONG FUN CUP (Dhanasekar S) ● SFDPOT (James Bach) Nithin_Synapse
- 23. Mobile AppTesting Heuristic Checklist Nithin_Synapse Refer here: bit.ly/mat-heuristic
- 26. 01 User Personas 02 User Profiling 03 Industry Statistics 04 App Store/Playstore Reviews 05 Analytics 06 BetaTesting (Harness the Crowd) Nithin_Synapse
- 29. Turn Big Problems Into Small Problems Smaller Tests are easy to maintain & brings more value. Nithin_Synapse
- 35. Accelerate the Achievement of Shippable Quality! Source https://www.moderntesting.org/ Nithin_Synapse
- 36. ModernTesting Principles applied: Our priority is improving the business. ● Our main mission is not to find bugs or code/functionality correctness. ● Understanding the customer and what solution we are providing for them. We accelerate the team, and use models like LeanThinking and theTheory of Constraints to help identify, prioritize and mitigate bottlenecks from the system. ● Continuous improvement and learning. ● Creating capacity to do more. ● Improving the flow of productive activities. ● Taking a whole system perspective. ● Empowering and engaging with people. ● Understanding customer/stakeholder values and demands. We are a force for continuous improvement, helping the team adapt and optimize in order to succeed, rather than providing a safety net to catch failures. ● Collaboration between team members. ● Share knowledge and adapt to new changes. ● Learn from mistakes & Fail Faster. We care deeply about the quality culture of our team, and we coach, lead, and nurture the team towards a more mature quality culture. ● Quality culture, a shared responsibility. ● Sharing your learning, and learn from each other. ● Discussion and improvement over culture of blaming. Nithin_Synapse
- 37. ModernTesting Principles applied: We believe that the customer is the only one capable to judge and evaluate the quality of our product. ● Tester/QAs are not a gatekeeper of quality. ● Only customers can say if the product solves theirs problem. ● Testers evaluate the quality criteria that are important to the customers and share the information. We use data extensively to deeply understand customer usage and then close the gaps between product hypotheses and business impact. ● Know the users/customers. ● Build (actionable) ways to measure the business impact. ● Evaluate and adapt. We expand testing abilities and knowhow across the team; understanding that this may reduce (or eliminate) the need for a dedicated testing specialist. ● Expand know hows. ● Generalizing Engineer. ● Elimination of dedicated specialist is context based. Nithin_Synapse
- 38. Have an experience strategy. Nithin_Synapse customer’s perspective is maintained throughout.
- 40. it is a combination of design + development + testing + research activities. What is UCT? strategic: why do people want to use this in the first place? tactical: how well are people able to use it? Nithin_Synapse end users identify goals needs
- 41. supposing is good. finding out is better. —MarkTwain Nithin_Synapse
- 42. Finally, what matters is ARE WE BUILDING THE RIGHT THINGS? IS IT EASY TO USE? DO THEY WANT TO USE IT? valuable usable enjoyable Nithin_Synapse
- 43. Do you have any questions? I would be happy to connect: THANKS! nithin-ss Nithin_Synapse nithinss.com / synapse-qa.com hello@nithinss.com