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    Mobile Proposition

    Mark Godfrey - September 2012
+
    Market Analysis – The Price
    Challenge


      45%            of all consumers use         39%            of walkouts were as a
      smartphones for in-store research and       result of smartphone usage
      browsing


      53%            of men use smartphones in-   12%            checked other online
      store to check prices at other stores       retailers




      38%            of women use smartphones     8%          checked availability at other
      in-store to check prices at other stores    stores
+
    Market Analysis – The Local User




        94% of
                                    70% called      90% of
     smartphone
                      66% visited   a business   these users
      users have
                       in person       after     acted within
       searched
                                     searching     24 hours
     for local info
+
    Proposition – Mobile Optimised
    Web Sites
       57% of users say they will not recommend a brand based on a
        poor mobile experience

       40% of users have gone to the competition after a poor mobile
        experience

       A great mobile experience leads to an average of 25% more
        time spent on your web platforms

       50% of mobile searches lead to purchase
+
    Proposition - Apps


                • As of May 2012 over 30 Billion App downloads
                • Current rate of 50 Million per day
    Popular

                • Smartphone users spend 47% more time on apps versus email, web and
                  SMS combined
                • Users spend 94 minutes on average per day on apps versus 72 minutes
     Usable       on the Web



                • 91% of Interbrand’s Best Global Brands 2011 have a presence in at least
                  one App Store
    Essential   • This is a 51% increase during the previous 18 months
+
    Proposition – Mobile Web versus
    Apps
       HTML 5 makes mobile web completely cross-browser
        compatible

       Mobile web is scalable across device screen-sizes

       Apps are platform specific so more than one is required
        achieve great coverage

       Apps can better utilise the in-built features of the device

       Both can utilise existing back-end commerce platforms
+
    Proposition – Marketing & Search

       Mobile specific marketing

       Delivery of a Mobile Engagement Programme

       Capability for mobile-specific product and offers

       Experts in User Experience design
+                                               UK 2011/12




                                              3.4%


                                        13.1%                 Android
Proposition – Device                                  36.9%   iOS
                                      18.1%                   Symbian
Distribution
                                                              RIM
•   By 2015 there will be the same
    number of devices as people on                            Other
    the planet
                                              28.5%
•   Mobile searches have grown 400%
    since 2010
•   By 2013 more people with use
    mobile to get online than PCs
+
    Proposition – 10 Great User
    Experience Features
     Keep it Quick           Make it Easy to Convert



     Simplify Navigation     Make it Local



     Be Thumb Friendly       Make it Seamless


                             Use Mobile Site
     Design for Visibility   Redirects


     Make it Accessible      Listen, Learn & Iterate
+
    Proposition – Reasons to Migrate to
    HTML 5

                                           Cross
                         Mobile
                                          Browser
                        Optimised
                                          Support




              Better User                       Video & Audio
              Interaction                          Support




                Accessibility                   Simpler
                  Support                        Code


                                Client-side
                                 Storage
+
    Twenty Proposition – Key Market
    Sectors
       Mobile Commerce                 Mobile Analytics

       Mobile Advertising              Mobile CRM

       Mobile Affiliate Marketing      Mobile Search

       Tablet Publishing               iPhone Apps

       Mobile Websites                 Tablet Apps

       Mobile NFC & Payments           Android Apps

       Mobile Email                    Mobile Web

       Location-based Services         Augmented Reality / QR Code
+
    Twenty Proposition – What We Can
    Offer?
       Extend existing web presence      iPhone Apps

       Extending brand onto mobile       Tablet Apps

       Localisation                      Android Apps

       SEO & CRM                         Mobile Web

       Design                            Mobile Commerce

       Data Analytics                    Segmentation

       PCI-DSS Compliance
+
    Twenty Proposition – Native Apps

       iOS, Android and Windows         API integration
        Phone covering 85% of
        Smartphone market

       Your brand in App stores

       Device Specific features

       Mobile Payments under an
        industry standard framework
+
    Twenty Proposition – HTML 5 Apps

       Multi-platform Apps

       Device independent

       Rapid deployment

       Your brand in App stores

       Cost effective vs native apps

       Single Channel working
        alongside your existing desktop
        services
+
    Twenty Proposition – Mobile Web

       HTML 5 and CSS 3                    Single Channel Architecture

       .mobi standard                      Secure hosting and support in
                                             Tier 1 data centre
       Extending the desktop to all
        browser enabled devices             Tablet-specific UX

       Consistent URL                      Mobile Payments

       Pages served from existing web      Industry standard payment
        servers                              gateway
+
    Next Steps?

       Make Contact – We’re always happy to have open
        conversations about industry trends, our services, what we can
        offer you.

       Questions?

       Have you a strategy we can help you deliver?

       Want to extend your brand to mobile?
+
    Thank You

       Mark Godfrey – Head of Digital Development & eCommerce at
        TwentyCI Limited

       http://www.twentyci.co.uk

       LinkedIn: http://uk.linkedin.com/in/markbgodfrey

       Email: mark.godfrey@twentyci.co.uk

       Mobile: +44 (0) 7738 474447

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Mobile Proposition 2012 Slideshare

  • 1. + Mobile Proposition Mark Godfrey - September 2012
  • 2. + Market Analysis – The Price Challenge 45% of all consumers use 39% of walkouts were as a smartphones for in-store research and result of smartphone usage browsing 53% of men use smartphones in- 12% checked other online store to check prices at other stores retailers 38% of women use smartphones 8% checked availability at other in-store to check prices at other stores stores
  • 3. + Market Analysis – The Local User 94% of 70% called 90% of smartphone 66% visited a business these users users have in person after acted within searched searching 24 hours for local info
  • 4. + Proposition – Mobile Optimised Web Sites  57% of users say they will not recommend a brand based on a poor mobile experience  40% of users have gone to the competition after a poor mobile experience  A great mobile experience leads to an average of 25% more time spent on your web platforms  50% of mobile searches lead to purchase
  • 5. + Proposition - Apps • As of May 2012 over 30 Billion App downloads • Current rate of 50 Million per day Popular • Smartphone users spend 47% more time on apps versus email, web and SMS combined • Users spend 94 minutes on average per day on apps versus 72 minutes Usable on the Web • 91% of Interbrand’s Best Global Brands 2011 have a presence in at least one App Store Essential • This is a 51% increase during the previous 18 months
  • 6. + Proposition – Mobile Web versus Apps  HTML 5 makes mobile web completely cross-browser compatible  Mobile web is scalable across device screen-sizes  Apps are platform specific so more than one is required achieve great coverage  Apps can better utilise the in-built features of the device  Both can utilise existing back-end commerce platforms
  • 7. + Proposition – Marketing & Search  Mobile specific marketing  Delivery of a Mobile Engagement Programme  Capability for mobile-specific product and offers  Experts in User Experience design
  • 8. + UK 2011/12 3.4% 13.1% Android Proposition – Device 36.9% iOS 18.1% Symbian Distribution RIM • By 2015 there will be the same number of devices as people on Other the planet 28.5% • Mobile searches have grown 400% since 2010 • By 2013 more people with use mobile to get online than PCs
  • 9. + Proposition – 10 Great User Experience Features Keep it Quick Make it Easy to Convert Simplify Navigation Make it Local Be Thumb Friendly Make it Seamless Use Mobile Site Design for Visibility Redirects Make it Accessible Listen, Learn & Iterate
  • 10. + Proposition – Reasons to Migrate to HTML 5 Cross Mobile Browser Optimised Support Better User Video & Audio Interaction Support Accessibility Simpler Support Code Client-side Storage
  • 11. + Twenty Proposition – Key Market Sectors  Mobile Commerce  Mobile Analytics  Mobile Advertising  Mobile CRM  Mobile Affiliate Marketing  Mobile Search  Tablet Publishing  iPhone Apps  Mobile Websites  Tablet Apps  Mobile NFC & Payments  Android Apps  Mobile Email  Mobile Web  Location-based Services  Augmented Reality / QR Code
  • 12. + Twenty Proposition – What We Can Offer?  Extend existing web presence  iPhone Apps  Extending brand onto mobile  Tablet Apps  Localisation  Android Apps  SEO & CRM  Mobile Web  Design  Mobile Commerce  Data Analytics  Segmentation  PCI-DSS Compliance
  • 13. + Twenty Proposition – Native Apps  iOS, Android and Windows  API integration Phone covering 85% of Smartphone market  Your brand in App stores  Device Specific features  Mobile Payments under an industry standard framework
  • 14. + Twenty Proposition – HTML 5 Apps  Multi-platform Apps  Device independent  Rapid deployment  Your brand in App stores  Cost effective vs native apps  Single Channel working alongside your existing desktop services
  • 15. + Twenty Proposition – Mobile Web  HTML 5 and CSS 3  Single Channel Architecture  .mobi standard  Secure hosting and support in Tier 1 data centre  Extending the desktop to all browser enabled devices  Tablet-specific UX  Consistent URL  Mobile Payments  Pages served from existing web  Industry standard payment servers gateway
  • 16. + Next Steps?  Make Contact – We’re always happy to have open conversations about industry trends, our services, what we can offer you.  Questions?  Have you a strategy we can help you deliver?  Want to extend your brand to mobile?
  • 17. + Thank You  Mark Godfrey – Head of Digital Development & eCommerce at TwentyCI Limited  http://www.twentyci.co.uk  LinkedIn: http://uk.linkedin.com/in/markbgodfrey  Email: mark.godfrey@twentyci.co.uk  Mobile: +44 (0) 7738 474447