Mobile UX Challenges
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This document discusses the state of mobile UX and challenges in choosing a development approach. It outlines the options of native apps, mobile web, and responsive design. Native apps provide the best experience but are more expensive, while mobile web has broader reach but limited features. Responsive design aims for continuity across devices but may not be optimal for all situations. The document emphasizes understanding user needs and having a clear strategy to determine the best approach for each use case and business goals.
![“As of this writing, there’s no contest: Ship [native] mobile apps if you can afford
it
(…)
We measured a success rate of 74 percent when people used [native] mobile apps,
which is much higher than the 64 percent recorded for mobile-specific websites.”
Jakob Nielsen, Mobile Usability, 2013](https://image.slidesharecdn.com/130429mobileuxsotaandchallengesslideshare-130501011130-phpapp02/85/Mobile-UX-Challenges-22-320.jpg)
![§ When to build? <ctd>
§ you want to be present in app stores
§ your competitors have already set up camp there
§ you like some cash
¨ minus a 30% cut for the [platform] owner
§ your users will download updates, won’t they…?
The native road - when
native](https://image.slidesharecdn.com/130429mobileuxsotaandchallengesslideshare-130501011130-phpapp02/85/Mobile-UX-Challenges-25-320.jpg)
Mobile UX Challenges
- 1. Mobile UX — State of the Art & Challenges UXperts.mobi, April 29th 2013 Johan Verhaegen
- 3. TV mobile desktop touch web Giving technology a human face
- 4. The world outside • Users • Tasks • Context Business context • Business domain • Vision & mission • Technology • Data Mobile UX strategy • NaCve • Web • mobile • responsive
- 6. “Skate where the puck’s going, not where it’s been.” Wayne Gretzky Walter Gretzky ‘Gretzky’s Office’
- 11. Challenge n°1 - So, do you skate where the puck’s going?
- 12. The world outside users • tasks • context
- 13. “Start with the customer and work backwards.” Jeff Bezos
- 14. Let's get out of this building…
- 15. …and enter into the real world
- 17. Your building. Do you get out from :me to :me? Challenge n° 2
- 18. Mobile UX strategy native • mobile • responsive
- 19. “You don’t walk into a hardware store, notice a good- looking shovel, then say “Boy this sure looks like a mighty fine looking shovel. I’m gonna head home and start finding stuff to dig up with this here shovel.” Brad Frost, blogpost “Native vs Web” is total bullshit, July 2011
- 20. the native road
- 22. “As of this writing, there’s no contest: Ship [native] mobile apps if you can afford it (…) We measured a success rate of 74 percent when people used [native] mobile apps, which is much higher than the 64 percent recorded for mobile-specific websites.” Jakob Nielsen, Mobile Usability, 2013
- 23. Jakob ‘we know, because we’ve seen it happen’ Nielsen Jakob Who?
- 24. § When to build? § you want § rich interaction § fluent animations § full access to device functionality § shiny graphics § on a level you would struggle with HTML5 (at the time of this writing) § you can afford it (and the price tag tends to go up and up and…) § more platforms, often forked in ¨ sub-platforms: e.g. iOS for iPhone and iPad ¨ sub-versions: Android Honeycomb, Ice Cream Sandwich, Jelly Bean,… § native development is not a walk in the park The native road - when native
- 25. § When to build? <ctd> § you want to be present in app stores § your competitors have already set up camp there § you like some cash ¨ minus a 30% cut for the [platform] owner § your users will download updates, won’t they…? The native road - when native
- 26. § Your focus is on § best possible (device-specific) UX § multitouch § fast graphics (how’s the refresh rate?) § fluid animations § ease of use § a solid business case The native road - focus native
- 33. HAZMAT evac Cargo Decoder
- 36. § Limited continuity between different contexts § No comparable desktop and mobile experience § Features and content not equally likely to be accessed on multiple devices § Other iOS native apps already being used § Interesting times… Nokeos design strategy
- 37. The web road
- 38. “Once you start thinking in terms of networks, it just doesn’t make much sense to prefer local apps, with downloadable, installable code that needs to be constantly updated. (…) But we’re not yet in a world of infinite speed, so that’s why we have mobile apps and PC and Mac software on laptops and phones. That’s why there are still Xbox games on discs. That’s why everything isn’t in the cloud. But eventually the technology wants it all to be up there.” Marc Andreessen, Wired Magazine, April 2012
- 39. Marc ‘a lot of things you want to do as part of daily life can now be done over the internet’ Andreessen Marc Who?
- 40. the web road
- 42. § Mobile-optimized websites and web applications § Living on the web § Often a subset of content/features of the “normal” version of the website/web application § but what’s important? what’s not? -> user research (esp. data analysis) will help you out § A wide audience reach The web road, direction mobile
- 43. § When to build? § your users’ goals differ depending on device/context § you offer ‘simple’ functionality like look-ups and simple workflows § you need speed § you don’t need § lots of editing or data manipulation § on-device functions The web road, direction mobile - when
- 44. § Your focus is on § stripping features that are not the core of the mobile use case § reducing ⎜ removing ⎜ demoting § enlarging interface elements § providing an emergency exit § cross-link from desktop site (or ‘full site’) to mobile site and vice versa The web road, direction mobile - focus
- 45. Uw kind wil u iets vertellen KidsTennisishetVTV-opleidingsconceptvoorkinderenvanaf3jaar.Deopleidingisopgedeeldinvaardigheidsniveaus die telkens een andere kleur hebben. Kinderen leren stap voor stap tennissen op een aangepast terrein met een ander type bal.Aan de hand van testjes en diploma’s kunnen ook de ouders de tennisevolutie van hun kind volgen. Een KidsTennisser beleeft niet alleen veel plezier,hij of zij leert ook op een kwaliteitsvolle manier tennissen.Meer info? Surf dan naar kidstennis.be en zoek een KidsTennisclub in uw buurt! Omdat bewegen gezond is
- 48. f l u i d g r i d s f l e x i b l e m e d i a m e d i a q u e r i e s © ezmarkup.com/learn-‐how-‐to-‐design-‐a-‐mobile-‐website.html © 2013 Brad Frost
- 49. “Perhaps there’s a compelling reason to keep your site’s desktop and mobile experiences separate, or perhaps your content would be better served by a responsive approach. Only you and your users know for certain.” Ethan Marcotte - Responsive Web Design, 2011
- 50. That’s right. This guy sCll has to prove a thing or two. Like most of us. Ethan Who?
- 51. § When to build? § you want continuity between different contexts § you want a seamless multi-device experience § the features and content you offer are equally likely to be accessed on multiple devices § you don’t ‘over-code’ § might indicate that you need to go native or mobile § and that might even be cheaper to build and maintain The web road, direction responsive - when
- 52. § Your focus is on § content/feature-driven design § tiny screen usability § multi-device customization § touch interaction ¨ gestures § design patterns ¨ navigation, data grids, forms,… § graphical design ¨ typography, images, backgrounds,… The web road, direction responsive - focus
- 54. native Challenge n° 3 -‐ So, which road will you choose?
- 55. Mobile UX strategy • NaCve • Web • mobile • responsive The world outside • Users • Tasks • Context Business context • Business domain • Vision & mission • Technology • Data
- 56. See also - www.higroup.com/news-publications/white-papers - www.higroup.com/cases De Regenboog 11 2800 Mechelen +32 (0)15 40 01 38 www.higroup.com @higroup Human Interface Group Human Interface Group johan.verhaegen@higroup.com @johanverhaegen