Model program presentation
- 1. Model Program My Best Friend's Closet LGBT Outreach & Thrift April R. Bayer University of New England
- 2. Contents Overview of Purpose and Design Theoretical Framework Detail of Action Plan Detail of Evaluation Plan
- 3. Overview: Mission To provide peer and professional interventions from a community- based LGBT center with the end goal of helping individuals cope and the community to be more LGBT culturally competent. There will be a funding component from an affiliated second-hand retail outlet.
- 4. Overview: Context To Improve the Mental Health of LGBT Individuals Cope via: Group and Individual sessions Resource for Professional Trainings Inform Community of Cultural Competence Retail store as Partial Funding Source Connect Local LGBT Individuals to Bolster Community Community Sexuality Education for Rape & STD's Long-term Goal: Use Organization as a Platform to Advocate Legislatively
- 5. Overview: Need LGBT Community-based Intervention in Location which has No Duplicate Services Disconnect within Community Safe Place for LGBT Individuals to Share Clinical Aspect will Serve all Ages Community Cultural Bias Needs to be Educated
- 6. Overview: Resources Financial: • Retail store • Community Donations • Grant Funds • Bank Loan(s)
- 7. Overview: Resources Human Power: Community Involvement Credentialed Professional Staff Qualified Retail Staff Volunteers
- 8. Overview: Resources Miscellaneous: • Structural Facility • Donated Goods • Store Fixtures • Processing Materials • Office Supplies • Electronic Equipment • Educational Materials • Donation Vehicle
- 9. Overview: Constraints Social Phobia Associated with LGBT Funding Availability Ensured Adequate Operating Space Community Resistance Due to Intolerance
- 10. Overview: Activities Individual/Group Sessions Social Club(s) Community Booths Pride Events Participation Education on Sexuality, Rape, & STD's Professional Cultural Competency Trainings Retail Thrift Shopping Experience
- 11. Overview: Effects Increased Positive Mental Health Status for Clients and Community Increased Community/Professional Cultural Competency Decreased Hate Crimes Increased STD/Rape Knowledge Decrease Prevalence of LGBT Suicide
- 12. Overview: Outputs Cycle of Interventions Processes Strengthened Community Connections Macro Advocacy for LGBT Equality Professionals Gaining from Competency Trainings Retail Profit
- 14. Theoretical Framework Reversed Logic Concept − Value & Methods of Change are Identified with the Solutions to “How” Questions are being Answered for the Program Structure Practice Theory − Narrative Approach − Family Systems Approach when Warranted − Cognitive-Behavioral and/or Dialectical-Behavior Interventions − Strength-Based Solution-Focused Goals, when Needed − Modernist Psycho-Dynamic Theory Rooted in Understanding Developmental Needs
- 15. Theoretical Framework Cont. Evaluation Approach: Empowerment Evaluation Principles − Improvement by means of Intermittent Efficacy Surveys − Community Ownership by means of Open Program Planning Meetings − Inclusion by means of Complete Staff Input for Programs & Policies − Democratic Participation by means of Robert's Rules During Meetings − Social Justice by the Pursuit of LGBT Equality in Local Legislature − Community Knowledge by means of Educational Trainings and Mission Advocacy − Evidence-Based Strategies by Implementing Scholarly Research into Programming − Capacity Building by means of Professional Competency Staff Trainings − Organizational Learning by means of Regular Trainings for All Employees − Accountability by means of Evaluations and Restructuring, if Needed (Wandersman et al., 2004)
- 16. Action Plan Overview Plan Steps: − Step One: Researching Demographic Needs & Securing Funds − Step Two: Hiring & Training Staff for Retail & Clinical Aspects − Step Three: Securing Merchandise & Method of Replenishment − Step Four: Marketing Store & Clinical Services − Step Five: Maintaining Client Relationships & Retail Success
- 17. Action Plan Table Action Steps By Whom By When Resources and SupportResources and Support Available/Needed Potential Barriers or Resistance Step 1: Researching Area for Demographic Needs & Securing Grant/Donor/Loan Funds to Begin Project. Program Coordinator 5/1/15 Educated Staff to Conduct Grant/Financial Tasks, Library for Research, Access to Computer/Fax Available Grants, Private Donations, Bank Lender Step 2: Secure Building and Logistics Program Coordinator 08/01/15 Staff, Computer for Research, Funds Building up to Code, Working HVAC System, Clothing/wares Fixtures, Processing Equipment, Registers, Hangers Step 3: Hiring and Training Staff for Retail and Clinical Areas. Program Coordinator 08/01/15 Local University, Computer for Research, Funds Clinical Program Manual, Retail Training Manual, Employee Policy Manual, Insurance Plan/Benefits Package, System for Evaluations for All Employees & Interventions Step 4: Securing Merchandise and a Method of Replenishment. Program Coordinator & Staff 11/01/15 Staff, Demographic Information, Funds Second-hand or New Merchandise Items, Donation Kiosks, Staff for Solicitation Step 5: Marketing the Area for Those Interested in the Retail and Outreach Services. Program Coordinator, Staff, & Volunteers 8/1/15 & There-forward Staff, Computer, Funds Printing Supplies, Email Contacts, TV Public Access Spot Step 6: Maintaining Client Relationships as well as Retail Success. Program Coordinator, Staff, & Volunteers 11/1/15 & There-forward Educated Professional Clinicians, Personable Efficient staff, Effective Programs, Enjoyable Retail Space, Funds Program Evaluations, Consumer Satisfaction Surveys, Revolving Sources of Merchandise
- 18. Evaluation Plan: Subjects Understanding of Who & How many Individuals Participate, Completes, & Retained for Programing & Consuming Client & Consumer Satisfaction Program Efficacy Volunteers Donations Funding Income Community Impact
- 19. Evaluation Plan: Measures Structured Interviews Direct Observation Archival Records Case Studies Surveys Time Series Pre/Post Testing *Program & Retail Efficacy will be Measured at Varying Intervals Based upon Subject & Need
- 20. Evaluation Plan Continued Key EvaluationKey Evaluation Question(s)Question(s) Type of Management Information and Evaluation Measure(s) Survey /Survey / ScaleScale StructuredStructured InterviewInterview SelfSelf Report /Report / LogLog DirectDirect ObservationObservation ArchivalArchival RecordsRecords CaseCase StudyStudy Pre-Pre- and/orand/or Post-Post- testtest TimeTime SeriesSeries Planning and Implementation Issues Descriptive and Process Measures 1. Who participates? Is there diversity among the participants? A. Clinical Clients: LGBTQ Individuals and Concerned Family/Friends X X X X B. Retail Consumers: Open to All Individuals X X X 2. Why do participants enter and leave the program? A. Participants' Reasons for Starting/Stopping Services X X X B. Consumers' Reasons for Patronage/Goods Donation X X 3. Are there a variety of service and alternative activities generated? A. Individual Interventions, Perpetual Weekly Open Group Sessions, Weekly Social Club Meetings X X X X
- 21. Evaluation Plan Continued Assessing Attainment of Objectives Outcome Measures Survey /Survey / ScaleScale StructuredStructured interviewinterview SelfSelf Report /Report / LogLog DirectDirect ObservationObservation ArchivalArchival RecordsRecords CaseCase StudyStudy Pre-Pre- and/orand/or Post-Post- testtest TimeTime SeriesSeries 1. How many people participate? A. Participation Numbers for Individual and Group Activities X X X X X B. Participation Numbers for Consumers and Goods Donors X X X 2. How many hours are participants involved in service and activities? A. Individual Sessions Subject to Need, Groups Sessions are One to Two Hours X X X X X 3. How many hours are volunteers donating to reduce overhead? A. University Courses/Clubs which offer Volunteers X X X 4. Is retail revenue enough to cover operation costs? A. Goods Donations, Consumer Totals/Purchases X X X
- 22. Evaluation Plan Continued Impact on Participants & Consumers Outcome Measures Survey /Survey / ScaleScale StructuredStructured interviewinterview SelfSelf Report /Report / LogLog DirectDirect ObservationObservation ArchivalArchival RecordsRecords CaseCase StudyStudy Pre-Pre- and/orand/or Post-Post- testtest TimeTime SeriesSeries 1. How do behavior and attitudes change as a result of participation in the program? A. Individual & Groups Sessions Report Positive Impacts X X X X X X X B. Consumers Supporting Mission X X X 2. Are participants satisfied with the experience? A. Satisfaction Reports from Clients & Consumers X X X 3. What is the long term participation? A. Clients Continuing with Services and Completing Treatment Goals X X X X X X B. Consumers whom Repeat Patronage X X X X
- 23. Evaluation Plan Continued Impact on Community Outcome Measures Survey /Survey / ScaleScale StructuredStructured interviewinterview SelfSelf Report /Report / LogLog DirectDirect ObservationObservation ArchivalArchival RecordsRecords CaseCase StudyStudy Pre-Pre- and/orand/or Post-Post- testtest TimeTime SeriesSeries 1. What resulted from the program? A. Quality of Life Improvement for Clients, Community Awareness, Legislative Policy Changes via Advocacy (Once Established) X X X X X X X 2. Do the benefits of the program outweigh the costs? A. Cost Benefit Data X X X 3. Is the community satisfied with the participants and the service they provided? A. Satisfaction Ratings from Community at Large X X
- 24. Reference Wandersman, A., Keener, D. C., Snell-Johns, J., Miller, R. L., Flaspohler, P., Liuet- Dye, M., Mendez, J., Behrens, T., Bolson, B., & Robinson, L. (2004). The principles of empowerment evaluation; chapter 8: Empowerment evaluation: Principles and action. New York: Guilford Publications.