Models of quality assessment
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This document discusses various quality frameworks including the Capability Maturity Model (CMM), Six Sigma, and Total Quality Management (TQM). The CMM is a framework that helps software organizations gain control of their processes through five levels of process maturity. Six Sigma is a data-driven philosophy for reducing variation and defects. It emphasizes achieving six standard deviations between the mean and nearest specification limit. TQM is a customer-focused and process-oriented approach that aims for continuous improvement and achieving zero defects.
Models of quality assessment
- 1. Done By: Asila AL-harthi Fatma AL-shehhi Fakhriya AL-Omieri Safaa AL-Mahroqi
- 2. • Is based on the concept of “key Process Areas” that achieve a set of goals important for enhancing process capability. • The CMM is not prescriptive, but a framework to help software organization to gain control of their processes for developing and maintaining software for excellence in engineering and management.
- 4. Step 1: Creating a profile Step 2: Clarifying Goals and Objectives Step 3: Analysis Step 4: Financial Plan Step 5: Independent Implementation Step 6: Monitoring and Reporting
- 5. • Initial: the software process is characterized as ad hoc, and occasionally even chaotic. Few process are defined, and success depends on individual efforts. • Repeatable: basic project management is process are established to track cost, schedule and functionality.
- 6. • Defined: The software process for both management and engineering are documented, standardized and integrated into a standard software process for the organization. • Managed: detailed measures of software process and products are quantitatively understood and controlled.
- 7. • Optimizing: Continuous process improvements is enabled by quantitative feedback from the process and piloting innovative ideas and technologies.
- 8. • Letter in Greek alphabet used to donate standard deviation in statistics. • The objective: – Reduce variation and defects – Increase customer satisfaction. – Increase profit.
- 9. Metric Philosophy Methodology
- 10. • Statistical expression that denotes a population‟s standard deviation and is a measure of variation about mean.
- 11. • It concerns with its customer focus and creative process improvements. • There is a strong relation between level of defects, cost and customer satisfaction
- 12. • It emphasize process of achieving the Six Sigma level • In order to implement Six Sigma in an institution, it needs people who are trained in the methodology of six sigma.
- 13. ActivitiesStep Select project, set goals and targets, identify the cost of poor quality, prepare the team, develop process maps. Define Develop measurement tools, standards and collect data. Measure Cause and effect diagrams, critical thinking, use statistical tools such as scatter plots, hypothesis testing ,analysis of variance. Analyze Brainstorm one the course, and countermeasures, develop solution alternatives, probability of success, cost, time to execute. Improve Implement the new initiative and put appropriate control in place to give signal of negative developments. Control
- 14. • It is a philosophy that subsumes earlier methods of inspection, quality control and quality assurance. • TQM is a people drive process (it involves changes in people‟s attitude primarily. • It deals with process orientation and continuous improvement of the process.
- 15. • The customer: can be anyone who receives or is affected by the product, process or service and (can be external or internal). • Continuous improvement: it should aims towards „zero defects‟.
- 16. • Update and training: the focus should be to reinforce employee commitment and have a positive effect on morale leading to productivity gains. • Teamwork: the involvement of all stakeholders is key to success. • Measurement: monitor the progress and review the objectives.
- 17. • Four core activities that takes care of quality in higher education: • Teaching and learning • Students assessment • Staff development • curriculum