Modern Knowledge Management
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The document discusses modern knowledge management, emphasizing the challenges of information overload and the importance of differentiating between data, information, and knowledge. It offers insights on enterprise search and information architecture, aiming to improve findability and usability within organizations. Additionally, it highlights strategies for capturing and sharing organizational knowledge, including the use of collaborative technologies and knowledge repositories.
Modern Knowledge Management
- 1. Modern Knowledge Management Agnes Molnar Enterprise Search Consultant, Founder, MVP Search Explained
- 3. Introduction – Agnes Molnar • 8 years MVP (SharePoint, Office 365) • Enterprise Search, Information Architecture • Enterprise Search Consultant, Founder • Worldwide Consultancy, Guidance, Trainings, Workshops • Web: http://SearchExplained.com • Yammer: http://yammer.com/SearchExplained • Community: http://ITUnity.com • Twitter: @molnaragnes • E-mail: agnes.molnar@SearchExplained.com
- 4. Agenda • Information Overload Challenges • Data vs. Information vs. Knowledge • Enterprise Search • Delve • Office Graph • Modern Knowledge Management
- 6. Find is the REAL Challenge!
- 7. The Paradox of Content Less Content – Less Value More Content – More Garbage
- 8. Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words
- 9. Social Overload • Emails • SharePoint • Yammer • LinkedIn • Facebook • Twitter • …
- 10. Data vs. Information vs. Knowledge • Data: Facts and figures of the World. Data is not organized. • Information: Contextualized, categorized, calculated and organized data. Has a purpose. • Knowledge: Understanding, experience, insight, intuition and information put into context.
- 11. Information Architecture The art and science of organizing and labeling the CONTENT (documents, web sites, blog posts, database entries, etc.) to support findability and usability
- 12. Metadata Taxonomy Content Types Sites Lists Document Libraries Folders Document Sets Workflows Content Organizer Rules User Profiles Audiences … Information Architecture
- 13. Knowledge Management The process of capturing, developing, sharing, and effectively using organizational knowledge
- 14. Knowledge Management People Processes Technology Culture Structure Community Intellectual Capital
- 15. Knowledge Management Codification Personalization Rewards Storytelling Cross-project learning After action reviews Knowledge Mapping Expert directories Best Practice transfer Competence management Knowledge repositories Collaborative technologies Knowledge brokers Social software Inter-project knowledge transfer
- 16. Search Connects people to the information they need to get their jobs done
- 20. Delve: to carry on intensive research for data or information; investigate
- 22. Manager Direct report Works with Shared with me Viewed by me Trending around me Presented to me Liked by me
- 23. Manager Direct report Works with Shared with me Viewed by me Trending around me Presented to me Liked by me
- 24. Manager Direct report Works with Shared with me Viewed by me Trending around me Presented to me Liked by me Works with Modified by Jenny Gottfried Trending around Jenny Gottfried Modified by Jenny Gottfried Liked by Jim Geist Emailed to me Emailed to me Works with Modified by Jim Geist Modified by Alan Brewer Commented on Commented on Trending around Nancy Anderson
- 26. Knowledge Management – Work Like a Network
- 27. Knowledge = Users + Content + Context Content UsersContext
- 29. Thank You! Web: http://SearchExplained.com Yammer: http://yammer.com/SearchExplained Twitter: @molnaragnes / @SearchExplained E-mail: agnes.molnar@SearchExplained.com
- 31. Ne zaboravite ispuniti upitnike. Čekaju vas vrijedne nagrade!
Editor's Notes
- #6: Display Templates Query Builder Result Sources Query Rules
- #8: “The Average Person Today Processes More Data in a Single Day Than a Person in the 1500’s Did In an Entire Lifetime.”
- #9: Mitchell Kapor: the founder of Lotus Development Corporation, the first chair of the Mozilla Foundation. Robby Walker Average novel: 64.500 words Amazon Text Stats Distracting, unmanageable
- #15: KM is about…
- #16: KM Tools Codification - collecting and storing codified knowledge in previously designed electronic databases to make it accessible to the organization Personalization - encouraging individuals to share their knowledge directly
- #17: Proactive “Passive”
- #18: Agnes Search metaphor broken and outdated Transition to Dan Maybe that’s not what we should be focused on… setup for findability
- #22: Dan
- #26: Agnes One way to think about Office Graph & Delve is as the mashup of 6 billion EDGES (raltionships)
- #28: Identifying them is critical – but not easy at all!!!