Modernizing Service Management Processes with Self-Service Access
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Sumplify offers solutions to common software delivery challenges, emphasizing the need for faster, safer processes akin to airline travel experiences. They promote modernizing processes through self-service access to improve autonomy, visibility, and control for developers. A free self-assessment guide is available to help organizations begin their journey toward modernization.
Modernizing Service Management Processes with Self-Service Access
- 1. Sumplify © 2018 All Rights Reserved. Nick Schneider, Managing Partner @nickschneiderco (303) 919-1914 nick.schneider@sumplify.io www.sumplify.io
- 2. Common Problems We Help Solve Sumplify © 2017 All Rights Reserved. How is software delivery like airline travel… …everyone HATES QUEUES...and wants to go FASTER SAFELY!
- 3. Sumplify © 2017 All Rights Reserved. How is software development like airline travel… …everyone HATES QUEUES...and wants to go FASTER SAFELY! Where do I begin….
- 4. Sumplify © 2017 All Rights Reserved. How is software development like airline travel… …everyone HATES QUEUES...and wants to go FASTER SAFELY! Frustration… high turnover rate
- 5. Sumplify © 2017 All Rights Reserved. How is software development like airline travel… …everyone HATES QUEUES...and wants to go FASTER SAFELY! Frustration… high turnover rate Unhappy Customer
- 6. Sumplify © 2018 All Rights Reserved. Needed a 30K foot view …with an eye for detail
- 7. Sumplify © 2018 All Rights Reserved. Continuous Learning
- 8. Sumplify © 2017 All Rights Reserved. Native Self- Service
- 9. Sumplify © 2017 All Rights Reserved. Less Turbulence More Harmony
- 10. Sumplify © 2018 All Rights Reserved. Evolving Forward
- 11. Sumplify © 2017 All Rights Reserved.
- 12. Sumplify © 2018 All Rights Reserved.
- 13. Sumplify © 2018 All Rights Reserved. “A majority of companies say lack of access to software developers is a bigger threat to success than lack of access to capital.” CNBC Sept 6, 2018
- 14. Common Problems We Help Solve Sumplify © 2017 All Rights Reserved. How is software delivery like airline travel… …everyone HATES QUEUES...and wants to go FASTER SAFELY!
- 15. Why Modernize Processes with Self-Service Access? Sumplify © 2018 All Rights Reserved. Application Dev & Delivery Infrastructure & Operations Access and Agility Standardization Velocity and Automation Control and Compliance Speed and Time to Market Governance and Security
- 16. What is Modern Self-Service Access? Sumplify © 2018 All Rights Reserved. Autonomy VisibilityFeedback (Change Management) (Incident & Event Mngt)(Problem Management) Plan Code Build Test Release Deploy Manage
- 17. Developer Types and Needs Sumplify © 2018 All Rights Reserved. Source: Forrester DevOps and IT Ops pros Coders Rapid DevelopersFewer Decisions Granular Control
- 18. Safely Empowering Developers with Self-Service Sumplify © 2018 All Rights Reserved. Autonomy Change Management (Changes) Feedback Problem Management (Root Cause) Visibility Incident & Event Mngt (Symptoms) Rapid Developers Coders DevOps & IT Ops Pros Developer Icon
- 19. Traveler Types and Needs Sumplify © 2018 All Rights Reserved. Road Warrior Tour Traveler International Traveler Granular Control Fewer Decisions
- 20. Also Applies to Airline Travel Sumplify © 2018 All Rights Reserved. Autonomy Change Management (Changes) Feedback Problem Management (Root Cause) Visibility Incident & Event Mngt (Symptoms) Tour Traveler Rapid Developers International Traveler Coders Road Warrior DevOps & IT Ops Pros
- 21. Safely Empowering Developers with Self-Service Sumplify © 2018 All Rights Reserved. Autonomy Change Management (Changes) Feedback Problem Management (Root Cause) Visibility Incident & Event Mngt (Symptoms) Rapid Developers Coders DevOps & IT Ops Pros Developer Icon
- 22. Summary Sumplify © 2018 All Rights Reserved.
- 23. Call To Action Sumplify © 2018 All Rights Reserved. Free Self Assessment Guide available upon request to help you identify your best place to start modernizing your processes with Self-Service Access.
- 24. Sumplify © 2018 All Rights Reserved. Nick Schneider, Managing Partner @nickschneiderco (303) 919-1914 nick.schneider@sumplify.io www.sumplify.io Questions?