Mohamed Sameer-C.V
- 1. Mohamed Sameer Ali United Arab Emirates, Abu Dhabi Tel: +971 0567561373 - +971 0551078710 E-mail: Sameer_topnet@Hotmail.com Personal Data: Name : Mohamed Sameer Ali Hassan. Birth Date : 9th July 1982. Birth place : Cairo. Nationality : Egyptian. Religion : Muslim. Gender : Male. Material status: Single. Military Status: Final Exemption Qualifications : Studied at Faculty of Commerce Cairo University – Second Grade. Skills: I have the ability to work with team. I have the ability to work under pressure. I have a good ability to solve the problems successfully. I have excellent ability for the negotiating. Always searching for new data to update myself. Confident and self motivated. Struggle to Achieve my goals. Language Skills: 1. ARABIC : Native language. 2. ENGLISH: Speaking, reading and writing. Computer skills: • Handle With Applications. • Fast typing Both (Arabic & English). • Operating systems (Xp-vista-7-8). • Outlook. • Internet. • Word & Excel & Power Point. • Creating Limited Networks. • Fixing Common Computer Problems.
- 2. Experience: In Egypt:- A-At Top Group from July 2000 to till March 2005:- -Software Programmer applying to make computer system work well. -Collecting Computer Parts, buying and selling Computers -Creating Small Networks for Small companies and Internet Café B- At Direct message company from April 2005 to till July 2007:- -Customer service-sales representative -Warehouse revision, Exhibition Supervisor. C- At Mansour Group labanita company from August 2007 to till May 2010:- -Sales man At Al Mansour Group for distributing Company Beverage Products. In UAE A-At Technip from July 2010 to Till October 2013 - Receptionist, customer service at Technip Abu Dhabi. • Answer telephone, screen and direct calls • Take and relay messages • Provide information to callers • Greet persons entering organization • Direct persons to correct destination • Deal with queries from the public and customers • Ensure knowledge of staff movements in and out of organization • Monitor visitor access and maintain security awareness • Maintain appointment diary either manually or electronically • Control inventory relevant to reception area • Tidy and maintain the reception area B-At G4S from November 2013 to Till September 2015 - ADEC Help Desk & G4S Control Room Operator. • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • identify and escalate situations requiring urgent attention. • Walk customer through problem-solving process. • Follow up with customers to ensure issue has been resolved. C-At G4S from October 2015 till Now -PSBD Admin Cordinator for North Emirates • Creat new guards personal information on PSBD website (private Security Business Department). • Appling for new guards to get basic training course at NSI (National Security Institute). • Prepare soft copies for guards documents & attach it in PDF to apply online such as (photo with uniform ,guard contract ,NSI certificates ,emirates ID ,visa copy , passport copy ,labor card, etc…)
- 3. • Appling at NSI general ,bank ,hotel ,hospital ,event ,training and renewals every year after filtering guards list from resigned , over age , terminated , etc… as per operations recommendation. • Appling online for general PSBD renewal or Nominations for special sectors (bank ,hotel ,hospital) as per operations requirements . • Fill up applying form &hand over to company representative to send to Private security business department government office . • Follow up security approval status for the applied guards & prepare exam time form , hand it over to representative to pay for exam time . • Sending E-mail with time of exam list for operation coordinators ,camp coordinators, supervisors to inform the guards and arrange transportation in time of exam. • Sending E-mail for all concern persons with exam results list , prepare license fees form to issue the new licenses for the exam passed guards. • Fill up re exam form for failed guards to send them again for second chance . • Follow up re exam status , issue license for passed guards , send e-mail to concerned persons with results of re exam to update them list & cut re exam feed from the failed guards . ADDITIONAL INFORMATION. JOB OBJECTIVE:- I am seeking for an opportunity to expand my knowledge and experience to assist the continued improvement of the organization. Furthermore I am willing to be a part of an organization where I could use and enhance my knowledge and talents for the development for myself and the organization. Hope to join your successful work.