monaceasar1208
- 1. MONA CEASAR 1500 Preston Rd Apt. 2309, Plano, TX 75093 | C: 940-600-9222 | ceasarmona@yahoo.com Summary Highly enthusiastic customer service professionalwith30 years client interface experience. Strong leadership skills. Extensive knowledge of SAP and Microsoft application. Customer focus in the retailindustry. Experienced keyaccount specialist with a strongbackground in sales and customer service. Core Strengths Strong organizationalskills Criticalthinker Sharp problem solver Positive relationship builder Energetic workattitude Seasoned in conflict resolution Customer service expert Active listeningskills Work Experience Senior Customer Services Team Lead Nov 2015 to Jun 2016 Luxottica Optical －Dallas, TX Accurately assesses strengths and development needs of associates. Continuous improvement of associates though callquality observation coachingsessions. Has a strong knowledge of product and supply issue resolution and is able to instruct associates on how to resolve more extensive issues.Understands and manage ongoing project within the group and drives execution. Coaching Scorecard metrics Lead a team 12 full time employees Employee Training Key Account Specialist Feb 2015to Nov 2015 Luxottica Optical －Dallas, TX Providing on-going customer support to accounts and field /consultant manager. Efficiently and effectively manage a detailof numerous client simultaneously. Establishes high standards of customer service qualityand facilitate continual improvement of process and procedures to retain clients business and relationship. Possess the knowledge to handle issues of complex nature. Set agendas for area of responsibilityincludingprioritization of work, scheduling, task and projects. Client relationships Retention ofclients Leadership Manage key accounts within territory Senior Client Relations Specialist Lead Oct 2000 to Feb 2015 W.W. Grainger Corp. － Northridge,CA Work through multiple channels to consistently provide a high levelof customer services. Drive sales growth by engaging in identify leads for further selling opportunities. Open new accounts and perform account audits, account receivable. Assist sales partner with inventory solutions implementations including data collection. Identify leads for further sales opportunities. Maintenance repair operations Specialist Business to Business Product specialist Knowledge of store policies
- 2. Educational Background Associate of Arts,Social Work Collin College － Plano, TX, United States High School Diploma, General Studies Sylmar Senior High School－Sylmar, CA, United States 2017 1982