MONITORING PPT.pdf
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Euphoric provides comprehensive cloud monitoring solutions that ensure real-time visibility into files, applications, and users, while proactively identifying and resolving performance bottlenecks. Their client onboarding process includes gathering information and establishing communication channels, and they offer continuous monitoring, incident management, and automated handling of incidents. With a focus on service level agreements, 24/7 operational support, and detailed reporting, Euphoric aims to enhance cloud security and optimize infrastructure utilization.
MONITORING PPT.pdf
- 1. 2 4 / 7 C L O U D M O N I T O R I N G R E A D Y . S E T . C O M M U T E ! Euphoric Thought Technologies
- 2. Eliminating potential breaches by providing visibility into files, applications and users. Continually monitoring the cloud to ensure real-time file scans. Regular auditing and reporting to ensure security standards. Merging monitoring tools with different cloud providers. Monitoring cloud data across distributed locations. Euphoric solves all the cloud complexities and helps setup intelligent observability across cloud and hybrid environments with continuous auto-discovery of hosts, VMs, serverless, cloud services, containers and Kubernetes, devices, logs, events and more. Euphoric proactively discovers cloud performance bottlenecks and quickly resolve them before they impact end users. C L O U D M O N I T O R I N G R E A D Y . S E T . C O M M U T E !
- 3. C L I E N T O N B O A R D I N G P R O C E S S R E A D Y . S E T . C O M M U T E ! 1) Gather basic information about the client 2) Agrees on SLAs 3) Process Signoff 4) Conduct Training 5) Setup communication channel and ticketing system 6) Obtain access for various systems in place as agreed upon 7) Setup report formats for weekly and monthly and improve on the same Client Onboarding Process
- 4. T E A M S E T U P R E A D Y . S E T . C O M M U T E ! Team Setup a) Proper Video based training of the current system, Architecture, Applications etc. b) New resource will work with a Sr team member closely for 15 days to understand the process, tools and culture. d) Post the completion of training the resource is then deployed into the project. c) Access to various tools and documents to understand the project.
- 5. 2 4 / 7 S H I F T M A N A G E M E N T 24/7 structured cloud infra monitoring to manage the cloud Infrastructure. Proper shift handover process with a system in place for documentation, tracking issues, alert management etc. Various communication channels for the team members to interact and react quickly for any incidents. Daily team meetings to present risks, incidents, and emerging threats. We help reduce the MTTR by correlating the Data to the Service. Policy-driven and automation first approach, with in-depth observability, exception-based interventions, and automated / assisted incident handling. R E A D Y . S E T . C O M M U T E !
- 6. C L O U D I N F R A S U P P O R T Incident Management Availability Management Problem Management Change Management Service Improvement Plan - Make sure all the incidents are closed well within defined SLAs - Identification and availability of all KPIs - Closure of all problem tickets and RCA - Process for urgent changes - Attain stability first and focus on further improvement of process for cost effective utilization of Resources R E A D Y . S E T . C O M M U T E !
- 7. S E R V I C E L E V E L A G R E E M E N T S Service Desk Cloud infrastructure support operations availability. 99.5% service level uptime at any given month. Service request for change management. Troubleshooting of Cloud infra related issues. System Infrastructure health monitoring monitoring of system parameters (e.g. CPU, memory and hard disk utilization) according to the system monitoring requirement by customer. System performance alerts based on agreed performance threshold with customer. A typical performance threshold is 70% utilization for warning state and 90% utilization for critical state. Highlight performance deviation (as specified by customer). 1. 2. Infrastructure Health Monitoring R E A D Y . S E T . C O M M U T E !
- 8. S E R V I C E L E V E L A G R E E M E N T S ( C T D ) Auto Scaling Configuration rules Addition of ACL Whitelisting of IP Security Group Rules User Access Management Changing Instance type Addition of disk space to Instance Start/Stop of Instance Backup of Instance image Availability group configuration 3. Service Request & Change Management R E A D Y . S E T . C O M M U T E !
- 9. S E V E R I T Y L E V E L S Services Outage resulting from failure of application, database, webservers, network devices. Any failure of one of the multiple application, database, webservers or network devices that are configured under high availability using physical redundancy at the same location that does not result in service outage. Any other standalone server or network element in scope. Any Incident of backup activity or Job failure on servers running business applications, web servers, email, DNS and databases. Disruption due to Virus Attack. User ID and access related issues. Disk Quota related issues Any incident of backup activity or Job failure on servers running DHCP etc Antivirus Update failure Patch Upgrade* IMAC changes UserID Creation and Deletion Disc Quota Changes Data backup or restore requests This activity may have a dependency on successful test of patches in UAT/test Environment and /or availability of downtime for the activity. R E A D Y . S E T . C O M M U T E ! Severity Level S 1 - 1 5 m i n u t e s S 2 - 3 0 m i n u t e s S 3 - 4 5 m i n u t e s S 4 - 6 0 m i n u t e s Response Time S2 S1 S3 S4
- 10. R E P O R T I N G Weekly report highlighting top incidents and recurring incidents with RCA. Consolidated monthly reports. Cloud Services based reports. (ELB, RDS, Queue service etc.) Cloud cost optimization reports etc. Following are the reports which are prepared and sent to customers as part of 24/7 cloud monitoring: R E A D Y . S E T . C O M M U T E !
- 11. Value added 24/7 Monitoring Offering Value added 24/7 Cloud Monitoring with cloud analytics Enhanced Implementation Comprehensive understanding of the current existing technical landscape for implementing best cloud solutions Disaster Recovery In event of any disaster we ensure safety of your data Quality control and security We ensure secure storage of Data with high level of quality control Cost effective Monitoring the complete utilization and help customers save on their Infra spend O U R V A L U E P R O P O S I T I O N
- 12. Shift 1 Cloud Infra Resources Basic/advanced analysis of incident 1 2 4 5 Cloudwatch Admin SNS Notification 3 Pager Duty Incident Created Shift 2 Shift 3 Validation of Incidents Genuine Alarm False Alarm Wait/close ticket Action/Recommend- ation with RCA is sent to the client/ respective teams A L E R T M A N A G E M E N T W O R K F L O W
- 13. R E S O U R C E M O N I T O R I N G R E A D Y . S E T . C O M M U T E !
- 14. Q U E R Y A N A L Y S I S R E A D Y . S E T . C O M M U T E !
- 15. E R R O R A N A L Y S I S R E A D Y . S E T . C O M M U T E !