MOODLE SUPPORT PLUGIN
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A help center plugin was developed for a middle-sized organization to streamline reporting course and content issues. The tool allows users to categorize problems, access a FAQ section, and enables administrators to manage issues efficiently via a user interface. This centralized solution improves support for both students and instructors, ensuring better communication and resolution of concerns.
MOODLE SUPPORT PLUGIN
- 1. HELP CENTER PLUGIN Create a help center plugin to help users so they can report course or content issues, receive support and read the FAQ.
- 2. STUDY CASE: HELP CENTER PLUGIN Customer profile : Middle sized organization that deliver training to their internal staff. Business Situation: The users experienced difficulties to report course and content problems, always contacting the wrong departments. It’s really important for them to have a centralized tool for supporting and helping the user. The Challenge: Create a tool for contacting easily the administrators in a centralized tool, separating the issues by category (Content / Technical). The tool should have a FAQ section with the most common questions and answers. The administrators should receive an email and manage the issues via UI, so the user receives the response.
- 3. STUDY CASE: HELP CENTER PLUGIN We created a Moodle plugin to report problems with the content or the course. Also there is a FAQ section which should contain the most reported questions and answers. The students can: ● Report problems by category and course. ● Read the FAQ to find answers to common problems. The administrator can: ● Manage the issue list and the status. ● Download an Excel file report. Solution: Benefits: The client has a centralized way to handle the support with students and instructors.