Moodle2 migrationsupportideas
Download as PPTX, PDF1 like797 views
This document discusses Royal Holloway University of London's plans for migrating to Moodle 2 and improving support for users. It notes that Moodle use currently varies greatly across departments. The migration must be completed quickly. The current support model relies heavily on one-to-one support but has limited resources. The university's goals for September include effectively supporting all Moodle users, providing targeted rather than generic help, and leveraging new Moodle functionality. Options discussed for achieving this with current resources include improved communications, encouraging departmental champions, and offering varied training methods like drop-in sessions. The proposed new support model incorporates these blended approaches.
Moodle2 migrationsupportideas
- 1. MIGRATING TO MOODLE 2 Training Issues & Ideas MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 2. MOODLE LANDSCAPE AT RHUL • Every department has some sort of Moodle footprint • Increasingly diverse and sophisticated user-base • Inconsistently used – quality and coverage varies within and between departments • Very compressed project timescale to deliver stable, usable, acceptable VLE • Stakeholders may be difficult to reach MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 3. CURRENT SUPPORT MODEL 1-1 EDC Triage (helpdesk, e- Tutor 1-1 (unofficial) mail, telephone) support Champions Online resources MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 4. CRITIQUE OF CURRENT SUPPORT MODEL • Decreasing frequency and average number of participants in group sessions • Low self-directed use of online help- sheets • Limited resource to facilitate one-to one development sessions and to organise, publicise and deliver group sessions • Reliance on triage-based support • Relatively low uptake of advanced tools MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 5. WHERE WOULD WE LIKE TO BE IN SEPTEMBER? • To reach all members of the RHUL Moodle user community effectively • To provide targeted - not generic - support • All staff currently using Moodle to feel fully equipped to continue and develop their use of the service for the start of Session 2012 • To take advantage of the new functionality • Minimised disruption to users – including students • Leverage some pedagogic benefits of the move • Practice what we preach? Use a blended approach to support users MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 6. HOW CAN WE GET THERE WITH CURRENT RESOURCES? • Improved communications to promote upgrade, new opportunities and developmental support • Increased recognition of and support for e-learning efforts from HoDs and Deans • Increased use of ‘Champions’ and co- hosting of workshops and development sessions • Multiple modes and opportunities to learn MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 7. PROPOSED ENHANCED SUPPORT MODEL Group sessions EDC Deans, HoDs & Group sessions Champions EDC & Champions Tutor Comms support Multi-mode (WWW, Intranet, online resources Social Media) Triage Regular drop-in (helpdesk, e- sessions mail, telephone) MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON
- 8. A CONSOLIDATED & FLEXIBLE APPROACH • A blended approach • Drop-in sessions – regular, scheduled, accessible - providing an introduction to Moodle 2 and the available support • Departmental group workshops – supported by HoDs, Champions • Consultancy sessions– continue developing initiatives • Targeted skills development sessions and materials • Online asynchronous support MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON