Morgan Templar - Connecting IT Strategy To Business Operations For Seamless Collaboration
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Morgan Templar emphasizes the importance of aligning IT strategy with business operations to foster collaboration, particularly in data governance within healthcare. The document outlines strategies for gaining stakeholder trust, communicating expectations, and achieving improved data flow and insights through effective governance processes. Key roles and responsibilities in data governance are detailed, alongside the necessity of clear communication and engagement for sustainable success.
Morgan Templar - Connecting IT Strategy To Business Operations For Seamless Collaboration
- 1. Connecting IT strategy to Business operations for seamless collaboration Morgan Templar, CEO Get Governed
- 2. Morgan Templar, CEO • Author of the best-selling book, “Get Governed: Building World Class Data Governance Programs” • CEO of Get Governed LLC • Over twenty years experience in managing and organizing information assets and analytic programs • Focused on healthcare data for the past seventeen years and is an expert in regulatory and accreditation compliance • Data governance teacher and coach: she brings a common- sense point of view to develop realistic and achievable strategies and roadmaps with a focus on people rather than systems
- 3. Today’s Agenda Gaining the Trust of the Business Winning Over Stakeholders Realistic Benefits for IT and Business Communicating Expectations Engaging Business for Lasting Benefits
- 4. • Be Honest and Transparent about the “Why” – Confront Reality as a Partner • Demonstrate Respect by Acknowledging that the Daily Operations of Business are Their First Priority (Empathy) • Listen and Identify the Single Biggest Concern the Business has with Data, in their own words • Speak their Language – no Jargon • Show Loyalty – Have their Back Gaining Trust
- 5. • Help Them Answer the “What’s in it for ME?” question • Show up - Engage with them • Assign dedicated Points of Contact that are Consistent • Follow-through – Keep your Commitments • Be in it With Them for the Long Haul • Connect Stakeholders Together in a Community to Build a Support Network • ALWAYS Find the Win – Win Winning-over Stakeholders
- 6. Communicating Expectations • Clearly Define Time Commitment Ownership Roles Schedule Support model and Education • Tie Expectations to the “Why” and the “What’s in it for Me”
- 7. Improved End-To-End Data Flow and Understanding • Upstream “Creators” rarely understand the needs of Downstream “Consumers” • Governance process provides better Department-2- Department collaboration Realistic Benefits - Business
- 8. Improved Insights • Business Optimization: Understand if information is needed for a process or collected by habit • Know who uses your data • Inputs to realistic KPIs • Data Quality • ROI of Maintenance • Speed of Implementing Change Realistic Benefits - Business
- 9. Reduce Capacity Needs • Eliminate duplicate storage of information • Simplify Integrations Enable SOA (Service Oriented Architecture) • Publish and subscribe to changes in data for real- time information accessibility System Performance Health Realistic Benefits - IT
- 10. Data Custodian (IT) Accountable for: • Enterprise Architecture • Integrations • Cybersecurity • Data Integrity • Performance Data Owner (Business) • Accountable for one or more Business Data Domains • Makes Decisions in Alignment with KPIs and other Data Owners • Oversees Data Steward Activities Steering Committee (Executive) • Sets Overall Strategy • Defines KPIs • Monitors Governance Activities Data Steward (Business) • Day to Day oversight and/or maintenance • Ensures Data Quality • Collaborates with other Stewards and IT Data Services Roles and Responsibilities
- 11. • Consistent Meeting Schedule • Achievable Objectives • Clear Agendas • Follow-up on Assignments • Hold each Stakeholder or Steward Accountable • Report, Report, Report • Solicit feedback from Stewards, Owners, and Executives to Set the Direction KEEP ACTION AND MOMENTUM GOING WITH ALL GROUPS Engage in Action
- 12. Creating a Comprehensive Governance Program that Benefits the Business and IT is complicated • Communicate Openly and Often • Identify the Benefits Early • Keep Benefits as the Target Engagement is Key • Know the Stakeholders • Define Roles and Responsibilities Momentum is Required for Long-Term Stability and Sustainability Summary
- 14. Thank You! For more information on Building a Data Governance program from scratch, check out my book – available through Amazon and other fine book sellers www.getgoverned.com
Editor's Notes
- #4: Gaining Trust Winning over Stakeholders How to provide realistic benefits for business and IT How to communicate expectations How to define and engage business in their roles and responsibilities