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The Human Side of Safety
Motivation & Cognition
Ron D. Ragain, Ph.D.
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
HUMAN FACTORS
What is it?
Accounting for the interaction
between humans and other
elements of the system when
designing an environment
Human Factors
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
HUMAN FACTORS in
SAFETY
Leverages our understanding
of cognition, social behaviors,
biomechanics (etc.) to design
environments in which people
perform
safely.
Human Factors
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Historical Perspective
WWII: New and highly
complex weapons had to
account for the “human
limitations” of operators in
their design.
Human Factors
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Human Factors
We Will Examine Two Components
‣ Motivation
‣ Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
mo·ti·va·tion
ˌmōdəˈvāSH(ə)n/
The general desire or
willingness of someone
to do something.
Motivation
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
Approaches to Understanding Motivation
‣ Attributional
‣ Competency
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
Attributional Explanation of Behavior
‣ Dispositional Attributes
‣ Internal, personality related variables
‣ Situational Attributes
‣ External, environmental variables
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
The Problem with the
Attributional Approach:
The Actor-Observer Cognitive Bias
&
The Fundamental Attribution Error (FAE)
Motivation
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
Competency Explanation of Behavior
‣ Actively attempting to understand and successfully
engage the environment/context
‣ Intrinsic desire to be competent & successful
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
Increasing Intrinsic Motivation
‣ Autonomous, successful accomplishment
‣ Increases self-worth & desire to take initiative
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
People Don’t Want to Get Hurt!
‣ They are intrinsically motivated to be safe
‣ How do we capitalize on this?
‣ Increase autonomy
‣ Explain the reasons for safety procedures
‣ Allow involvement in decision making
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Motivation
People Don’t Want to Get Hurt!
‣ Edward Deci (1995)
‣ The more controlled people feel, the more risk they
are likely to take!
‣ Your Safety Program?
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
A Very “Heady” Topic
cog·ni·tion
käɡˈniSH(ə)n/
The mental action or process
of acquiring knowledge,
understanding through
thought, experience, and the
senses, and making decisions
based on interpretation of
those mental actions.
Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
What in the world
were they thinking?
Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Decision Making
• Daniel Kahneman (2011),
“Thinking, Fast & Slow”
• System 1 (Fast)
• System 2 (Slow)
Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Cognition
System 1 (Fast)
‣ Operates automatically, rapidly and with very little
latency, effort, voluntary control or “thought”
‣ Depends on past experience with similar events
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Cognition
System 2 (Slow)
‣ Functions as an Executive
‣ Involves active concentration and choice
‣ Involves the active retrieval of information from long-
term memory into working memory where it can be
evaluated and compared to current perceptual
information to make “thoughtful”, calculated
decisions
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Cognition
Utilization of Systems 1 & 2
‣ We use System 1 the most often.
‣ Why?
‣ Why not?
‣ Why don’t we use System 2 more often?
‣ Effort
‣ Cognitive Biases, e.g. Actor-Observer Bias
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
Cognition
Decision Making
‣ Can be driven by either System 1 or 2.
‣ Rational or Irrational?
‣ Almost aways rational to the person making it.
‣ Often irrational to outside observers.
‣ Right or Wrong?
‣ Usually determined by the outcome.
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
What in the world were they
thinking?
•Was he engaged in System 1, System 2 or
both?
•What was he attending to? What was
salient?
•What was his motivational state & could it
be a factor in his decision?
•What aspects of his past experience/LTM
could have influenced his cognitive
processing including his decisions?
•Was his decision “locally rational”?
Motivation & Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
What in the world were they
thinking?
•What impact do the answers to these
questions have on prevention?
Motivation & Cognition
© 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC.
The Human Side of Safety
Questions?
Resources for You
theradgroup.com/vpp-16
Access Slides
Ask Questions
Michael Allen
17th @ 11:30
18th @ 2:45
Mike Allen
17th @ 1:45 & 3:00
18th @ 10:00 & 1:15
Ron Ragain
17th @ 11:30 & 1:45
Phillip Ragain
18th @ 1:15 & 2:45
The Human Side of Safety
Motivation & Cognition
Ron D. Ragain, Ph.D.

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Motivation Cognition vpp16

  • 1. The Human Side of Safety Motivation & Cognition Ron D. Ragain, Ph.D.
  • 2. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. HUMAN FACTORS What is it? Accounting for the interaction between humans and other elements of the system when designing an environment Human Factors
  • 3. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. HUMAN FACTORS in SAFETY Leverages our understanding of cognition, social behaviors, biomechanics (etc.) to design environments in which people perform safely. Human Factors
  • 4. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Historical Perspective WWII: New and highly complex weapons had to account for the “human limitations” of operators in their design. Human Factors
  • 5. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Human Factors We Will Examine Two Components ‣ Motivation ‣ Cognition
  • 6. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. mo·ti·va·tion ˌmōdəˈvāSH(ə)n/ The general desire or willingness of someone to do something. Motivation
  • 7. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation Approaches to Understanding Motivation ‣ Attributional ‣ Competency
  • 8. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation Attributional Explanation of Behavior ‣ Dispositional Attributes ‣ Internal, personality related variables ‣ Situational Attributes ‣ External, environmental variables
  • 9. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. The Problem with the Attributional Approach: The Actor-Observer Cognitive Bias & The Fundamental Attribution Error (FAE) Motivation
  • 10. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation Competency Explanation of Behavior ‣ Actively attempting to understand and successfully engage the environment/context ‣ Intrinsic desire to be competent & successful
  • 11. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation Increasing Intrinsic Motivation ‣ Autonomous, successful accomplishment ‣ Increases self-worth & desire to take initiative
  • 12. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation People Don’t Want to Get Hurt! ‣ They are intrinsically motivated to be safe ‣ How do we capitalize on this? ‣ Increase autonomy ‣ Explain the reasons for safety procedures ‣ Allow involvement in decision making
  • 13. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Motivation People Don’t Want to Get Hurt! ‣ Edward Deci (1995) ‣ The more controlled people feel, the more risk they are likely to take! ‣ Your Safety Program?
  • 14. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. A Very “Heady” Topic cog·ni·tion käɡˈniSH(ə)n/ The mental action or process of acquiring knowledge, understanding through thought, experience, and the senses, and making decisions based on interpretation of those mental actions. Cognition
  • 15. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. What in the world were they thinking? Cognition
  • 16. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Decision Making • Daniel Kahneman (2011), “Thinking, Fast & Slow” • System 1 (Fast) • System 2 (Slow) Cognition
  • 17. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Cognition System 1 (Fast) ‣ Operates automatically, rapidly and with very little latency, effort, voluntary control or “thought” ‣ Depends on past experience with similar events
  • 18. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Cognition System 2 (Slow) ‣ Functions as an Executive ‣ Involves active concentration and choice ‣ Involves the active retrieval of information from long- term memory into working memory where it can be evaluated and compared to current perceptual information to make “thoughtful”, calculated decisions
  • 19. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Cognition Utilization of Systems 1 & 2 ‣ We use System 1 the most often. ‣ Why? ‣ Why not? ‣ Why don’t we use System 2 more often? ‣ Effort ‣ Cognitive Biases, e.g. Actor-Observer Bias
  • 20. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. Cognition Decision Making ‣ Can be driven by either System 1 or 2. ‣ Rational or Irrational? ‣ Almost aways rational to the person making it. ‣ Often irrational to outside observers. ‣ Right or Wrong? ‣ Usually determined by the outcome.
  • 21. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. What in the world were they thinking? •Was he engaged in System 1, System 2 or both? •What was he attending to? What was salient? •What was his motivational state & could it be a factor in his decision? •What aspects of his past experience/LTM could have influenced his cognitive processing including his decisions? •Was his decision “locally rational”? Motivation & Cognition
  • 22. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. What in the world were they thinking? •What impact do the answers to these questions have on prevention? Motivation & Cognition
  • 23. © 2016, The RAD Group, LLC. All Rights Reserved. Unauthorized reproduction or distribution, in part or in whole, is forbidden unless permitted in writing by The RAD Group, LLC. The Human Side of Safety Questions?
  • 24. Resources for You theradgroup.com/vpp-16 Access Slides Ask Questions Michael Allen 17th @ 11:30 18th @ 2:45 Mike Allen 17th @ 1:45 & 3:00 18th @ 10:00 & 1:15 Ron Ragain 17th @ 11:30 & 1:45 Phillip Ragain 18th @ 1:15 & 2:45
  • 25. The Human Side of Safety Motivation & Cognition Ron D. Ragain, Ph.D.