Concept based on MOTIVATION in Organizational Behaviour....all theories related to motivation, and approaches, theory of Maslow-Mayo-Elton-TQM, need theory, McGregor
3. Sr.
No.
particulars slide no.
1 What is motivation? 4
2 Basic assumption about
motivation and motivaiting
5
3 early view of motivation 6
Traditional method 7
Elton Mayo 8
Douglas McGregor 9
4 Contemporary view of
motivation
11
5 Need theory 12
6 Maslow's hierarchy of need 13
7 ERG theory 15
8 Equity theory 17
9 TQM theory and need theory 19
TABL
E
OF
CON
TEXT
4. Motivation and Motivating
v Basic Assumptions about Motivation and Motivating
1. Motivation is assumed to be a good thing.
2. Motivation is one of the several factors that goes into a person’s performance.
3. Managers and researchers assume that motivation is in short supply and in need of
periodic replenishment.
4. It is a tool with which managers can arrange job relationships in organizations.
What is Motivating?
Motivating is the management process of influencing people's behaviour based on the
knowledge of "what makes people tick".
5. What is
motivation??
• Motivation is a human psychological
characteristic that contributes to a person's
degree of commitment.
• It includes the factor that causes, channel
and sustain human behavior in a particular
committed direction.
• It can be two factors, Internal/External
factors.
6. Early view of motivation
Traditional Model
(Frederick Taylor)
Human Relations Model
(Elton Mayo)
Human Resources Model
(Douglas McGregor)
7. Traditional Model
(Frederick Taylor)
1) Managers should maintain close control and
supervision over their employees.
2) Autocratic style of management- managers make
all decisions themselves.
3) Theory X approach to workers- believe workers
are lazy and are only motivated by money.
4) Motivate workers using piece- rate payment (pay
based on how much they produce).
8. Human Relations Model
(Elton Mayo)
Human relations model is often associated with Elton
Mayo and his contemporaries.
It has been found that the boredom and repetitiveness of
many tasks actually reduced motivation, while social
contacts helped and create motivation.
Conclusion : Managers could motivate employees by
acknowledging their social needs and by making them
feel useful and important.
Examples: Suggestion boxes
Manager should keep subordinates informed and listen to
their objections to his or her plans .
12. Need Theory
•Thoery of motivation that addressess what people
need or require to live fulfilling lives, particularly with
regard to work.
13. Maslow's
Hierarchy of
needs
Maslow's Hierarchy of need is is psychological theory
proposed by Abraham Maslow, outlining the stages of
human needs arranged in a pyramid. The theory suggests
that people are more motivated to fulfill basic needs
before moving on to higher-level growth needs. The
hieararchy consists of five levels:
1. Physiological Needs (Basic Needs)
These are the fundamental needs for survival.
Ex.: Food, water, shelter, clothing, sleep, and
air.
2. Safety Needs (Basic Needs)
After physiological needs are met,individuals
Seek security and safety.
Ex.: Physical safety, fin. security and
protection from danger.
14. 3. Love and Belonging Needs (Psychological Needs)
People desire relationships and a sense of connection.
Examples: Friendship, family, romantic relationships, and community.
4. Esteem Needs (Psychological Needs)
These involve the need for respect and recognition.
Examples: Self-esteem, confidence, status,
and achievements.
5. Self-Actualization (Self-Fulfillment Needs)
The highest level focuses on personal growth and
realizing one’s potential.
Examples: Creativity, problem-solving, pursuing passions, and achieving personal goals.
MASLOW'S
HIERARCH
Y NEEDS
BASIC
NEEDS
psychologi
cal
safety
PSYCHOLO
GICAL
NEEDS
Love &
belonging
esteem
SELF-
ACTUALIZA
TION
NEEDS
15. ERG Theory was proposed by Clayton Alderfer as an alternative to Maslow's Hierarchy
of Needs. It condenses Maslow’s five levels of needs into three core categories:
16. 1. Existence Needs:
These are basic material needs for survival, such as food, water, shelter, pay, and working
conditions.
2. Relatedness Needs:
These involve social interactions and relationships, including connections with family,
friends, colleagues, and gaining recognition from others.
3. Growth Needs:
These focus on personal development, self-fulfillment, creativity, and achieving one's
potential.
17. It was developed by psychologist John Stacey Adams in 1963.
A theory of job motivation that emphasizes the role played by an individual's
belief in the equity or fairness of rewards and punishments in determining his
or her performance and satisfaction.
EQUITY THEORY OF MOTIVATION
18. INPUTS :-
Inputs can be thought of as the things that an individual does to help an organization achieve a goal.
There are many different types of factors that can be thought of as inputs. These include: time, education, prior experience,
effort, loyalty, hard work, and the willingness to follow leaders.
OUTCOMES:-
Benefits are the things that an individual receives as a result of helping an organization achieve a goal.
There are many different types of factors that can be thought of as inputs. These include: salary, benefits, job security, structure
and routine, recognition, responsibility, a sense of community, recognition, stimulating work, education and development,
pride, the opportunity to progress and purpose. Basically, anything that an employee receives and sees as making a positive
contribution to their life is a benefit.
19. TQM programs depend heavily on motivated employees to achieve quality
outcomes.
Application: Programs like team alliances involve employees at all levels to
enhance engagement and motivation.
Managers encourage employees to share ideas for improving processes, offering
recognition and rewards for contributions.
Case Study: Fort Sanders Health System implemented a TQM program:
Conducted a pilot program for 11 weeks to involve employees in decision-making.
Defined processes for submitting ideas, training staff, and improving efficiency.
Results included $3.2 million worth of ideas and better-trained managers.
TQM AND NEED THEORY
20. The Expectancy Theory, developed by Victor Vroom, explains how individuals are motivated to act based on their
expectations of the outcome.
The theory emphasizes three components:
1. Expectancy (Effort → Performance): The belief that one's effort will result in achieving the desired level of
performance. This depends on factors like skills, resources, and support.
2. Instrumentality (Performance → Outcome): The belief that achieving the performance level will lead to specific
outcomes or rewards. For example, getting a bonus for achieving sales targets.
3. Valence (Value of Outcome): The importance or value an individual places on the outcome or reward. If the reward
aligns with personal goals or desires, the motivation to perform increases.
(If any of these components is zero, the motivation level will also be zero)
The Expectancy Theory
21. REINFORCEMENT THEORY
• An approach to motivation based on the “law
of effect”
the idea that behavior with positive
consequences tend to
be repeated, while behavior with negative
consequences
tends not to be repeated.
• The use of reinforcement theory to change
human behavior is Behavior Modification.
Stimulu
s
Respon
se
Conseq
uences
Future
Respon
se
22. 1. Positive reinforcement :
The use of positive consequences to encourage desirable
behaviour.
Eg. By raise or praise
2. Negative Reinforcement { Avoidance Learning } :
Learning that occurs when individuals change behavior to
avoid or escape unpleasant circumstances.
Eg . Criticism or Poor evaluation
3. Extinction :
The absence of reinforcement for undesirable behavior so
that the behavior eventually stops recurring.
Eg . Ignoring the unnecessary complaints
4. Punishment :
The application of negative consequences to stop or correct
improper behavior.
Eg. Criticism, Demotion, Reduced pay to dismissal.
23. • A process theory of motivation that focuses on the process of setting goals.
• According to this theory, Individuals are motivates when they behave in ways that move them to
certain clear goals that the accept and can reasonably expect to attain.
Four Phases of Goal-setting process :
1. Establishment of standard to be attained.
2. Evaluation of whether the standard can be achieved.
3. Evaluation of whether the standard matches personal goals.
4. The standard is accepted, the goal is thereby set,
and behavior proceeds toward the goal.
GOAL~SETTING THEORY
24. • When goals are specific and challenging,
they function more effectively as
motivating factors in both individual and
group performance.
• It also indicates that motivation and
commitment are higher when employees
participate in the setting of goals.
• Employees need accurate feedback on their
performance, however, to help them adjust
their methods work methods when
necessary and to encourage them to persist
in working toward goals.
25. Hamner’s Rules for using Behavior Modification Techniques
1. Don’t reward all individuals equally.
2. Be aware that failures to respond can also modify behavior.
3. Be sure to tell individuals what they can do to get
reinforcement.
4. Be sure to tell individuals what they are doing wrong.
5. Don’t punish in front of others.
6. Be fair.