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The document summarizes Souq.com, the leading e-commerce company in the Middle East and North Africa region. It details Souq.com's growth over the past decade, including expanding to new countries, acquiring other platforms, and increasing sales and traffic. It also outlines Souq.com's business model, infrastructure, competitive advantages such as localized fulfillment and delivery, and examples of companies that have successfully launched stores on Souq.com's marketplace platform.
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- 3. $2.4 TRILLION IN ANNUAL GDP GCC is one of the highest GDP per capita in the world today 110 Million Internet users 40% Annual Growth Rate 30 Million Online Shoppers Regional eCommerce 0.5B 0.9B 1.3B 1.8B 3.0B 2011 2012 2013 2014 2015 7 9 11.2 12.8 15 0 2 4 6 8 10 12 14 16 2011 2012 2013 2014 2015 MENA eCommerce Billions USDMobile Commence trends in the region 6x Growth in 5 years
- 4. $1,521M Travel $250M Electronics $248M Computers $222M Jewelry $133M Household $192M Sports $107M Fashion What people are buying online? 80 15 5 60 25 15 0 20 40 60 80 100 How people pay? (%) Regional purchase Cash on Delivery Payment Cards E-wallet
- 6. Souq.com is a General Merchandiser Offering more than 400,000+ products and 13,000,000+ listings across multiple categories including Electronics, Fashion, Health & Beauty, Home, etc. to five million members. Established in 2005, Souq.com is the leading e-commerce destination in the Arab world. Acquired fashion platform Sukar.com in 2012. Business Model Third-Party Marketplace allow 3rd parties to sell their products First-Party Operations we source, promote, fulfill & deliver products directly to consumers. Merchant Marketplace Retail Operations eCommerce Solution power select strategic partners online businesses eCommerce Solution Our model
- 7. Launched Stores and fixed price option Expands into KSA Expands into Egypt Launched first auction service in the Arab world Launch of new platform & acquired new fashion platform Sukar.com Expands into Kuwait & started retail operations Continue to aggressively expand operations & launched Q-TAB Our journey Set up Q Express (Own logistics service)
- 8. Jabbar Internet Group was spun out of the 2009 Yahoo Maktoob acquisition, The group is one of the pioneers in the fields of IT and eCommerce in the region and offer local know-how along with a solid track record. Maktoob exit you Yahoo was @ $ 187 Million USD Naspers is a leading multinational media group, based in South Africa. The group’s principal operations are in internet platforms, pay- television (MultiChoice) and the provision of related technologies and print media. Most of Naspers’s businesses hold leading market positions. Market Cap: $42.63B. Tiger Global is a fundamentally- oriented, global investment firm. The Firm deploys capital in two businesses - private equity partnerships and public equity funds. Tiger Global private equity partnerships have ten-year horizons and invest in growth companies in the global Internet and technology sectors. Market Cap: $ 6 billon (Public portfolio) Our shareholders
- 10. Our leadership
- 12. Our Brand Our Payment Own Technology Own Fulfillment Own Delivery Customers perceive online shopping to be one continuous process. Owning the full stack end- to-end solution allows us to have full control of the entire customer experience to consistently deliver to our promise. Our end-to-end solution
- 13. Network of fulfillment centers around the region. Adopting the latest supply chain technologies. Local customer service. Own and 3rd party logistics network. Mobile Commerce Represents 30% of Sales & continues to be a primary focus for us. GPS Powered Logistics Our innovation
- 14. TEAM & LEADER SELECTION LOCAL OPERATION TRAFFIC FULFILLMENT MARKET PLACE Marketing BRAND Localized own fulfillment infrastructure in all markets Largest marketplace in region (number of sellers & items) Extensive online and offline marketing campaigns Highest brand awareness among e-commerce players Highest local traffic & largest buyer base of eCommerce site in region (22M visits per month & 5M members) Local operations in UAE, KSA, Egypt, and Kuwait Largest online selection in region (400,000M+ live SKU’s) World class diverse team & top strategic internet investors Our competitive advantage
- 15. 42 22 14 16 6 Electronics Fashion Lifestyle Health & Beauty Others 2011 2012 Act 2013 Fct Souq.com Sales mix in quantity sold (%) Group Yearly GMV (yr. over yr.) Our sales
- 16. Our traffic Pageviews Unique Users Visits 0 5,000,000 10,000,000 15,000,000 20,000,000 25,000,000 30,000,000 0 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 6,000,000 7,000,000 Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept 0 10,000,000 20,000,000 30,000,000 40,000,000 50,000,000 60,000,000 0 2,000,000 4,000,000 6,000,000 8,000,000 10,000,000 Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept 0 500,000 1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept 0 5,000,000 10,000,000 15,000,000 20,000,000 25,000,000 0 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept
- 17. 1 item sold every 5 seconds!
- 19. How marketplace works? Seller Lists Item on Souq.com Buyer Places Order Courier Pick-up item Courier Ships item Buyer Receive order Seller Gets paid
- 20. Why sell on Souq.com? Benefit from the REACH 100,000+ Daily buyers and customers Increased product marketing for liquidating inventory A platform to learn and compare products before shopping Integrated payment solutions that are localized Full logistics & fulfillment support (Managed Marketplace) Localized customer support Live dashboard including detailed sales/customer trends
- 21. Business support Account Manager Inventory Management & Shipping Analytics & Accounting Content Support Marketing Support
- 22. First-Party Operations Third-Party Managed Marketplace B2C Full Support Stored and pack by Souq.com Aramex/Q Express Set by souq.com Managed by Souq.com Provided by Souq.com Payment terms Volume rebate incentive B2B2C Full Support Packed by Seller/Merchant Aramex/Q Express Set by the seller/Business Managed by Souq.com & seller Provided by Souq.com Available to seller 7 days after delivery 5-10% commission + AED 5 processing fees Business Model Content Management Handling & Fulfillment Logistics/ Shipping Product Price Product Returns Customer Service Payment Timeline Souq.com fees The different selling models on Souq.com
- 23. • Electronics retail giant Jacky’s Electronics joined Souq.com in 2010, with its entire catalog of top SKU’s under 1 month. • Working closely with Souq.com Marketplace team, Jacky’s was able to integrate with Souq.com Marketplace platform seamlessly and efficiently at every step of the way, from onboarding, to content development, to inventory management, to marketing and promotions. • Jacky’s dedicated Souq.com Marketplace account manager has been supporting Jacky’s ever since by providing timely information of the top selling SKU’s, where do they need improvement and ongoing support to ensure continuous efficiency growth. Case study: Jacky’s webstore on Souq.com
- 24. Case study: du powered by Souq.com • Helped du launch their own branded online store in a very short timeframe, powered by Souq. • The store was an instant success and saved du the time, effort, and investment required to put the pieces together by capitalizing on Souq.com Marketplace infrastructure, payment integration, content support, account management, fulfillment, etc. • Today, du’s online store continues to grow month over month, as du continues to expand its selection and reach new customers
- 25. Thank You!