mstresume
- 1. Michael S. Thomas 1012 Oakland Drive, Mobile, AL 36609 | P: (321)460-8659 | E: Msthomas0778@gmail.com Summary: Technical support representative skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Perform superior work under the pressure of rigid deadlines. Highlights: Troubleshooting proficiency, computer diagnostics and repair, system checks, and system checks and repair. Accomplishments: Diagnosed hardware and software failures and resolved technical issues with 100% success rate. Experience: Line Cook, Outback | 10/14 - Current | Assisted co-workers. Checked the quantity and quality of received products. Cleaned work areas. Responsible for the daily set up of two stations. Instructed cooks and other workers in food preperation. Deli Associate, Winn-Dixie | 01/14 - 12/14 | Apportioned and served food to employees and patrons. checked the quantity and quality of received products. Cleaned and prepared various foods for cooking or serving. Ensured minimal product shrink and coordinated secondary usage of product. Informed patrons of establishment specialties and features. Assistant Manager, Burger King | 10/12 - 12/13 | Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer serve standards. Sales associate, Kangaroo | 04/12 - 12/12 | Processed an average of over 100 transactions each dayin a timely manner. Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Educated
- 2. customers on product and service offereings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. PC Technician, Bay Area PC | 08/09 - 03/12 | Set up, tested, and configured networks, desktops, laptops, and printers. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM, and graphics cards. Repaired and reinstalled software such as anti-virus, operating systems, Microsoft Office, and others. Troubleshot issues and resolved problems accurately and efficiently. Diagnosed, installed, configured, and repaired computer systems and software. PC Technician, Staples | 08/08 - 05/09 | Diagnosed, installed, configured, and repaired computer systems and software. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM, and graphics cards. Repaired and reinstalled software such as anti-virus, operating systems, Microsoft Office, and others. Performed desktop and laptop repairs. Line Cook, Red Lobster | 10/05 - 02/07 | Assisted co-workers. Checked the quantity and quality of received products. Cleaned work areas. Responsible for the daily set up of five stations. Instructed cooks and other workers in food preperation. Responsible for checking closing work of kitchen employees. Senior PC Technician, Circuit City | 02/05 - 09/08 | Set up, configured, and tested laptops, desktops, and printers. Diagnosed, installed, configured, and repaired computer systems and software. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM, and graphics cards. Repaired and reinstalled software such as anti-virus, operating systems, Microsoft Office, and others. Performed desktop and laptop repairs. Education: A+ and MCSE Certification, Computer networking and repair, 2001