Multichannel Order Manager Backup and Maintenance

M.O.M. Backup and MaintenanceChristine Amodio – Tech Writer/TrainerArt Vivino – M.O.M. Team LeaderRyan Galicia – M.O.M. XL Team Leader

Welcome! AgendaM.O.M. Backup Why you should backup and how to backup dataWhat to do if you need to restore a backupM.O.M. MaintenanceHow to maintain your M.O.M. systemQuestions

M.O.M. BackupWhy do I need to backup my data?Unforeseeable events can cause data loss and corruptionPC crashHard drive failure Data corruptionPower outageAnd moreThe only way to restore data from one of these events is to have a good backup

M.O.M. Backup How to backup your data With all users out of M.O.M., copy the momwin folder to another locationWe also recommend you backup your data to a USB drive or external hard driveThis is incase something happens to your server, you still have your data

M.O.M. Backup How to backup your dataThere are 3rd party solutions you can use that will automatically backup your dataWe do not have a 3rd party solution that we recommendYou will want to test that backups are actually being createdYou will need to know where the backup files are located in the event a restore is necessary

M.O.M. BackupHow to backup your dataEven if you are using a 3rd party backup solution, we recommend manual nightly backupsCreate a location for the backup dataWe recommend a USB drive or external driveCreate a folder for each day of the weekMOMbackupMON, MOMbackupTUES, etc.Each night copy the to the folder for the correct dayTo properly backup, delete the old backup files in the folder, and copy the new backup to an empty folder

M.O.M. BackupHow to backup your dataYou must know where the momwin folder isWith all users out of the system, copy the folder

M.O.M. Backups5.46.2/7 MethodFind your M.O.M. ShortcutRight-Click on it and choose PropertiesClick the Find Target buttonIn M.O.M. navigate to Help Menu > About M.O.M.Follow the path listed in the Data Directory

M.O.M. BackupOpen the location you will be putting your backup filesOur example is a USB drive

M.O.M. BackupGo to the correct folder and paste the momwin folder Make sure the folder is blank, delete any old data

M.O.M BackupsIf you are using M.O.M. XL you can backup the system with users logged inYou need to backup all M.O.M. databases (for multi-company users) and the MOMSHARE databaseAdvanced users can set up the SQL server to schedule automatic backups nightlyOnly the SQL DBA will have access to do this

M.O.M. BackupsFor SQL Server 2005In the SQL server Management Studio right click on a MOM database Click on Tasks -> Back Up

M.O.M. Backups In the Back Up Database screen, database, name, and backup type will already be selected by defaultIn the Destination area, click on the Add button area and select the file name and location of where you wish SQL Server to create the backup fileCommon naming convention of the database name .bak should be used

M.O.M. Backups Click OK on both screens and SQL Server will backup your database

M.O.M. BackupsIf you need to restore a backup copy, it is best you contact technical supportIf you can’t login to M.O.M. your ticket is boarded as a system down and someone will call you ASAPBefore calling support, you should know where your backup files are located and have access to them

M.O.M. BackupsIf you do need to restore, you can follow these stepsNo user should be logged in to M.O.M.Locate the momwin folder on the server and rename it to momwinoldCopy the backup folder you would like to restore to the location of the momwin folderRename it to momwin so it is now the momwin folderWe do not recommend deleting or overwriting files, so always rename

M.O.M. BackupsRename the momwin folder

M.O.M. BackupsPaste the backup folder to the location of the momwin folder

M.O.M. BackupsPaste the backup folder in the location of the momwin folder

M.O.M. BackupsAfter renaming the backup folder to momwin, the backup is restored

M.O.M. BackupsOnce the backup is restored and running, you can then delete the momwinold folderAfter this process you should not need to reinstall workstationsIf you are trying to restore a backup for MOM XL please follow KB36124If you need assistance with this process, please contact technical support

M.O.M. Maintenance Select the tables to ReindexInclude All to enable the Data Integrity CheckAll users must be logged out

M.O.M. MaintenanceData Integrity CheckTable Packing OptionsInventory OptionsRebuild Bin, Cost RecordsRecreate Inventory AllocationCustomer & Financial OptionsRecalculate Profit using current order dataVerifies email addresses contain @ and “.” in correct positionsRecalculate balances of Receivables

M.O.M. Maintenance Reindexing in SQLAnalyze and de-fragment files with users in the systemThere are times you will need to do a reindex with users logged out

M.O.M. MaintenanceUses dbuwin.exe in the momwin folderOnly Owner/Operator UsersExclusive Use (Opened Directly)

M.O.M. Maintenance Open and browse tablesSelect Open then choose the table you wish to pack. Finally click Browse to view the contents.

M.O.M. MaintenanceGo to Table -> PackPermanently deletes records “Marked for Deletion”

M.O.M. Maintenance These two primary files do not get packed during a reindex and must be packed manuallyItems.dbf – contains every item on each orderBin.dbf – contains every bin created for your stock itemsDepending on order and inventory volume depends on how often you would pack these files

M.O.M. MaintenanceUpdating M.O.M. 5Make sure no one is logged into M.O.M.Login into the Dydacomp Support SiteChoose the Program Update and MOM 5 options, then click GoDownload the Program UpdateInstall it into your M.O.M. (momwin) folder

M.O.M. Maintenance Updating M.O.M. 6 or 7 with Auto UpdateNavigate to the Help Menu > M.O.M. Auto UpdateEnter a path for the UpdateUNC vs. Mapped

M.O.M. MaintenancePurging Data Included in every M.O.M. System

Used as an option for the 2GB Table Limit

Prevents customers from being purged unless orders are purged

Orders must be completed before the customer can be purgedM.O.M. XL does not have a 2GB table limitPurging data is not as important 1 Terabyte = 1,000,000,000,000 or 1012 (50,000 Trees Made into Paper and Printed)2 Terabytes (University Research Library) 10 Terabytes (U.S. Library of Congress)KB36123 can be followed for a SQL Server Maintenance PlanM.O.M.XL 1,048,516 TBM.O.M. Maintenance

M.O.M. Maintenance In the momwin folder it is safe to delete files that end in:.bak.tmp.tbkIn the momwin folder it is safe to delete files that are:Momw500.exeMomw600.exeMomw700.exeShiprate.exeAutozone.exedbuhelp.hlpia_kerm.aspIccas***.batrecvdmgt.asprecvlitl.aspPO**.txt

QuestionsDon’t you at Dydacomp keep a copy of my data?No, we do not keep copies of any customer dataWe do not have a backup system in place that will automatically backup your dataIn the event that you have an issue and need a backup, you must have a backup copy of the system to restore

QuestionsWhat if I don’t have a recent backup and can’t log in to M.O.M.?Before restoring a backup, technical support will try to fix any errors they canSometimes the data is extremely corrupted and can not be repairedIf you don’t have a recent backup, the last backup you have will be used and you will lose data

Questions Why can’t I backup with people using the system?In a VFP backend system file locks are createdIf users are logged in files will be locked and the backup can not be restoredM.O.M. XL with a SQL backend allows you to backup with users logged in

QuestionsTech support told me they need a backup to troubleshoot an issue…why is this and how do I provide them with a copy of my data?For certain situations the technician will need to work with your data in a test environment to resolve the issueThe best way to send us your backup is through our secure FTP locationThe technician will send you a link and password to upload your dataYou can also send us a USB drive

QuestionsI don’t feel comfortable using dbuwin…is this a necessary step?No, it is not necessary to perform this maintenance on your own on a regular basisSome support issues will require these files be packed and a support representative can walk you through it

Multichannel Order Manager Backup and Maintenance

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