MY JOURNEY - FINAL PRESENTATION
- 1. My Journey BY JUHI SONDHI
- 2. Delegation Triggers – “My light bulb moment!” Feedback from coach Self reflection PFP – EK 725 DXB-DAR (06/06/15) Goals – To Do List To be able to delegate tasks effectively Stop micro managing and give myself time to perform relevant tasks Trusting my team members
- 3. Delegation – My Journey! PSP Flight feedback (PFP) Research •Online material Self Assessment Development Plans and Reflections Learning Outcomes
- 4. Delegation – Game plan! Self Assessment tests Attended workshop on Leadership with Jack Black E-Learnings Coaching sessions from coach Mechelle on delegation
- 5. R E S E A R C H Why can’t I Delegate? Can’t Delegate because Too busy Won’t trust Poor AbilityFeeling Guilty They may be better Only you can do it Ref Doc : How to successfully delegate by Paul Newton (Bookboon) pg11
- 6. R E S E A R C H The only “I” can do it syndrome Resist Delegating Prevent employees from making decisions Revoke tasks after they have been assigned Avoid letting employees work independently Ref Doc : “Avoiding Micromanagement” by Elizabeth Eyre
- 7. Digging Deeper!!! STEP 1 Delegation STEP 2 Micro - management STEP 3 Trust
- 8. R E S E A R C H 5 Steps to Delegation Be Clear & Concise Grant the Necessary Authority Get Buy In Monitor Progress Comment When Necessary Ref Doc : “5 Steps Of Delegating Wisely” by Peter Economy EK 418 – BKK-SYD-CHC – E-mail for SFS Fares Lteif
- 9. R E S E A R C H Test Outcome! Pre test in 1st month of purser pool – 57 Post test in 6th month of purser - 35
- 10. Learning Outcomes Builds trust amongst teams and increases more productivity Develops skills and empowers team members Increased customer interaction and assists in performance management Leadership is the art of getting someone else to do something you want done because he wants to do it
- 11. Feedback
- 12. Receiving & Giving Feedback Triggers – “My light bulb moment!” Psychometric Test (MBTI) – “I take criticism personally” (receiving feedback) and “Get over involved in other peoples problems” (giving feedback) Self reflection Goals – To Do List To accept feedback be it positive or developmental Giving unbiased and clear feedback
- 13. Giving & Receiving Feedback – My Journey! MBTI/ Self Reflection Research •Online material Self Assessment Development Plans and Reflections Learning Outcomes
- 14. Online Research Attended Workshop on Advanced Coaching & Feedback Onboard surveys/ RAG Feedback E-learnings Self Assessment tests Seek coaching from coach Mechelle Lewis-Downer Receiving & Giving feedback – Game plan!
- 15. R E S E A R C H Receiving Feedback Practice active listening Never argue; just say thanks Evaluate it, slowly Be mindful
- 16. R E S E A R C H Giving Feedback Choose an appropriate time and place Balance the positive and developmental feedback Describe the observation specifically Involve the individual in the solution Establish a follow-up expectation
- 17. Learning Outcome Comfortable with receiving developmental feedback and following up on it Able to give specific, timely and observed feedback to my team
- 18. THANKYOU!