MY NEW CV AHMED
- 1. C .V Personal details: Name : Ahmed Elshahat Abd Elazim Rezk Date of Birth : 19/01/1985 Place of Birth : Samanoud City, Egypt: Nationality : Egyptian Marital Status : Single Passport No : 906202, Valid until 10/2017 Visa : Employment Visa Mobile number : +971529484210 E-mail : ahmedmido66@yahoo.com Current Residency : Sharjah, UAE Qualifications: B.Sc. In commerce Almansoura University, Good Grade, Year (2006) Training Courses: “Customer Really Matters", At : Max Landmark Group, 2009 “ProductKnowledge”, At Max Landmark Group, 2010 Languages: Arabic (Mother Tongue) : Excellent In Reading , Written, Verbal English: Very Good In Speaking , Written English Computer Skills: Excellent In Surfing The Internet As Well As Sourcing Suppliers And Buyers
- 2. Work Experience: Current Work CONTACT CENTER AGENT IN ABU DHABI COMERCIAL BANK (ADCB): Assisting existing and non existing customers and answering their queries about retail and business banking products. Complete all the procedures necessary for transactions requested by the customers. Resolve issues related to customer accounts and products and recommend best courseof action to the customer. Take ownership of customer concerns and resolve customer issues at first point of contact. Display positive, professional tone, exhibit empathy when requires. Deliver key attributes and provide a good experience for the customer Previous Work: United Arab Emirates Department Head of men’s wear. At Landmark Group, Max Showroom Responsibility Provide professional service and explanation of the usage of products to customers Provide good customer service while attending to sales enquiries Ensure customers satisfaction by adopting a consistent Customer Care Program Work closely with the Customer Care Team to meet our high service standard Responsible for sales performance and achieve customers satisfaction at the same time Ensure proper documentation
- 3. Previous Work: Egypt Customer Service, Al-Ansary Co., Mansoura Governorate, Egypt, 2006 Outdoor sales, Hoppy co., Mansoura Governorate, Egypt, 2007 objectives : To work for high-level firms where enhancing my skills is the main goal.