My session from SharePoint Saturday Netherlands
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The document discusses building and developing conversational bots. It provides questions to consider for determining the appropriate outcome, medium, tasks, cost, and development of a bot. It also summarizes tools for building bots like LUIS.ai and features for improving bot models.
My session from SharePoint Saturday Netherlands
- 1. So Luis, What are we going to do today? Rick Van Rousselt
- 5. The first bot you ever used?
- 11. Not: Should I build a bot But What is the outcome I want for users of my product or service? 1
- 12. What is the business outcome you want to drive? 2 - Customer retention - Customer service - Ex: helping a user until a live person is available
- 13. Is a conversational chatbot the best medium for your outcome? 3 - Vacation booking site? - Recipe's site?
- 14. Does your idea try to replace tasks that people love doing? 4 - Ex: Plan a trip
- 15. Is the cost for using your chatbot- powered product or service less than the perceived value? 5 - Ex: Shopping list
- 19. LUIS.AI
- 21. UtterancesTraining sentences Ex: What do you think the user will ask to the bot
- 22. IntentsTask or action a user wants to perform => verbs Ex: What's the weather like in Vianen?
- 23. EntitiesInformation relevant to the intent => Nouns Ex: What's the weather like in Vianen?
- 24. Entities Prebuild: dates, times, geography Simple List: synonyms Hierarchical: parent – child relationship • Ex: $TravelClass: including $First, $Business, and $Economy Composite: made up of other entities that form part of a whole
- 26. Features Phrase list features: • Help establish an utterance pattern • Ex: Who is Rick, Who is Jeff, Who is Dan • Always use pre-build entities if they exist first Pattern features: • Express that some words or structures are meaningful • Ex: INCd => INC12345
- 27. Pre-build domains Examples and starting points provided by Microsoft
- 28. LUIS.AI Demo
- 29. Always re-train your model TIP:
- 30. Supported languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
- 31. SPAdminBot Demo
- 32. SPS NL Bot Demo
- 34. How can I start (dev) https://dev.botframework.com/ https://www.luis.ai/ https://mva.microsoft.com/en-us/training-courses/getting-started-with- bots-16759
- 35. How can I start (non-dev) https://www.onsequel.com/ https://botsociety.io/ https://chatfuel.com/ https://qnamaker.ai/ https://www.luis.ai/
- 36. If you have any more questions
- 38. Email : rick.vanrousselt@outlook.com rickvanrousselt Rick Van Rousselt