My skills matrix
Download as DOCX, PDF1 like421 views
Ericka Kirkland has over 16 years of experience in IT, specializing in requirements analysis, application development, change management, service management consulting, and project/program management. She has served in roles such as application developer, system administrator, operations manager, project manager, and change management consultant. The summary provides an overview of her skills and experience across various sectors including private, public, federal, and state government organizations.
My skills matrix
- 1. COVER LETTER Ericka Kirkland’s Background “I aman ITprofessional with over 16+years of experiencewithin both privateand publicsectorsspecializingin: 1. Requirements Analysis and ApplicationDevelopment 2. ChangeManagementand Organizational Readiness 3. ServiceManagementConsultingutilizingITILandSDLC Methodologies 4. Project/ProgramManagement I haveserved in thecapacity of ApplicationDeveloper,SystemAdministrator,OperationsManager,ProjectManager,and ChangeManagementConsultant.Each rolehasrequireda uniquesetof skills all of which havehelped menavigate thru varyingpointsof viewrelated to a given project. The attached SkillsMatrix,References andResumesupply a timelineof experiencesthatdemonstratespecific examples of successful organizational readinessprojects thatI haveeither led,participated in,and/or contributed to.” Ericka Kirkland’s Philosophy “Technology should notreplacebusinessprocesses butshouldbeutilized to help refineand streamlineandin doingso, organizationswill find thatthey areableto identify newand innovativewaysof doingthings thatultimately resultin an improved end user experience,as well as,realizesignificantcostsavings thatresultin a greater ROI. The HOW. This followingwastaken froman articlerelated to implementingculturechangewithina business. I finditvery insightful and in practice,very true: “Long-termstructural transformation hasfourcharacteristics:scale (thechangeaffects all or most of theorganization), magnitude(itinvolves significantalterations of thestatus quo),duration(itlasts formonths,if notyears), and strategicimportance.Yet companies will reap the rewards only when changeoccurs atthe level of the individual employee.”(Jones 2004) Scale. Continual improvementand theability to adjustareimportant. Achild takesonestep ata timewhen learningto walk. For some,we learned to crawl beforewewalked and walked beforewelearned howto run. Sameapplies to the conceptof culturechangeand adaptationof newprocesses. Scaffoldingtechniqueswill giveorganizational leaders theability to evaluateand build upontheoutputs of changein meaningful andlastingways. Magnitude. Goal mining and settingexpectationsareimportantin order to alter thestatusquo. Successis often measured by our own expectations. Stakeholders should havea say intheir own destiny. By providingopportunitiesto contribute,they will attain a deeper understandingof their roleandresponsibilities ultimatelyleadingto their ability to affectpositivechange. When thereis shared expectation, shared accountability surfacesand stays afloat. Duration. Whether its profits,revenue,or performance, thegoal should beto providemeasurableimprovementover time. Strategic importance. Expectationsaredriven by standardssetforth by a projectcharter andguidingstatutes.It would bemy job to ensurethattheorganization and projectteamis continuallyinformed,aptly trained,and adequately informed of the next steps in theprocess.
- 2. The WHY. I would suggestthatstakeholdersbetreated as an"affectivenetwork"which isdefined as“Networks in thebrainthat enableus to engagewith learning;networksspecialized to evaluatepatternsand impactemotional significanceto them.” (CAST, 2011) Changeleaders shouldhavethenecessary autonomy to develop winningstrategies thatcanbeused to communicate changeand itsaffect. Stayingpositivein developinga shared systemof beliefs isalwaysa challenge,buta challenge thatcan beovercome. As a changemanager,I amtrained to think critically. Thinkingcritically can often beconfused with thinking negatively. However when onedoes think critically,onecan compartmentalizeandthen assess thesituationasif itwere a puzzle,a math problem,or an incompletesentence. Ultimately,wearesearchingfor a solution,pieceof a puzzle,or the bestword or phrasethatwill makeitall fit.When you think"negatively",you enlistan attached emotion to a situationthatmay beunwarranted. A"can do"attitudeisa moreproductiveone.” Resources. Devallia,Arvind,2013.11 Powerful Tipsto Develop a "CanDo"Attitude.Retrieved fromhttp://www.wikihow.com/Develop-a-Can-Do-Attitude CAST, 2011. Glossary. Retrieved fromhttp://www.udlcenter.org/glossaries/glossary_eng#accountability Jones,J., Aguirre,D.,Calderone,M.,April 2004. 10 Principles of ChangeManagement.Retrieved fromhttp://www.strategy-business.com/article/rr00006?gko=643d0.
- 3. CANDIDATE SKILLS MATRIX A candidate profilewascreatedtoprovide asnapshotof our candidate’squalificationsastheyrelate to desiredrequirementsaslisted inthe scope of services. Candidate Name Ericka Kirkland www.linkedin.com/in/eakirkland Knowledge, Skills, and Abilities Years Organization/Company Skill Level* Experience performing activities directly related to strategic planning, organizational change, and technical change (7+ years); 15+ All Extensive Experience in the use of organizational change management tools, methodologies, and techniques; 15+ RGS & Associates Total Solutions Group Federal Aviation Administration General Services Administration US NAVY US ARMY Extensive Experience in the use of modern integration and interoperability tools, suites, and techniques; 15+ CLC/IMG Worldwide Federal Aviation Administration General Services Administration US NAVY US ARMY Department of Commerce Total Solutions Group Extensive Experience in implementation of integration standards and principles contained in an industry-recognized enterprise architect framework; 15+ CLC/IMG Worldwide Federal Aviation Administration General Services Administration US NAVY US ARMY Department of Commerce Total Solutions Group RGS Associates Extensive Experience managing or supporting contracted services vendors; 15+ Department of Navy Department of Commerce Federal Aviation Administration General Services Administration US NAVY US ARMY Extensive Experience leading and implementing modern integration and interoperability initiatives in federal or state government organizations (preferred); 15+ US Army US Navy Department of Commerce General Services Administration Extensive Experience with newer integration and interoperability patterns such as apps and services architecture, micro- 15+ CLC/IMG Worldwide Federal Aviation Administration Extensive
- 4. services, and software-defined application services (preferred). General Services Administration US NAVY US ARMY Department of Commerce Total Solutions Group Experience with Business Intelligence (preferred); 15+ CLC/IMG Worldwide Federal Aviation Administration General Services Administration Department of Commerce Total Solutions Group NORSTAN Extensive Experience with financial/ERP applications (preferred); 15+ CLC/IMG Worldwide Total Solutions Group NORSTAN Proficient Experience creating and executing test scripts, training scenarios, knowledge transfer, and deliverables (preferred); 15+ All Extensive SOFT SKILLS Oral Communication Skills 20+ All Extensive Written Communication Skills 20+ All Extensive Decision Making Skills 20+ All Extensive Flexibility 20+ All Extensive Problem Solving Skills 20+ All Extensive Teambuilding Skills 20+ All Extensive Microsoft Office/Sharepoint 20+ All Extensive Google Docs/Drive 10 All Extensive Skill Level Explanation Extensive Extensive experience, able to mentor Strong Substantial experience, fully conversant Proficient Good experience, conversant Minimal Limited experience, basic knowledge Training Training, exposure only None No exposure
- 5. CANDIDATE RESUME The candidate’sresume isbelow. It providesmore detail and insightintoheroverall backgroundand demonstrates extensiveknowledge of desiredrole. Ericka Kirkland ekirk07@gmail.com www.linkedin.com/in/eakirkland/ “A team oriented IT professional withover 20+ years’ experience withinbothprivate andpublic sectors serving inmultiple capacities from applicationdeveloper, systems administrator, and project manager focusing onWeb 2.0 Collaborationand UnifiedCommunications. A dedicated, detail orientedindividualwhose first concern is the voice of the customer andproviding the best possible solution, assisting myclients in achievingtheir overall goals andobjectives.” Skills and Toolset Overview IT Service Management / Change Management Focusedon service-oriented, systems management solutions Experiencedin managingall phases ofthe project life cycle utilizingITIL methodology Proposal Writing, Estimating Project Costs, EvaluatingRisks, Cost Management, Team Development, Technical Writing Proficient inMicrosoft Office, Microsoft Project, Visio, Slideshare.net, aha.io Expert in ApplicationManagement Principlesas it relates to SDLCmethodology(i.e. QualityAssurance) SCRUM/AGILE Methodology Collaboration / Web 2.0 / Open Source Tools Podio, JIRA, Google / Office 365 / Sharepoint / LotusLive, Domino/Lotus Notes 4.x, 5.0, 6.x, 7.x, 8.x, DominoAdministration 6.x, 7.x, 8.x, Quickr Administration2.0.8, 6.x, 7.x, 8.x , Sametime Standard 7.5.1, 8.x, Sametime Connect Clients 7.5.1, 8.x, Sametime Gateway7.5.1, 8.x, Websphere ApplicationServer 5.x, 6.x, Lotus Connections 2.0.1, 2.5, DB2 UDB Standard, MS SQL Server Operating Systems/ Networking Essentials Cluster Management, Replication, Web/HTTP, SSL, LDAP, SMTP, IPManagement, DNS, andFirewall concepts, Security Essentials Software/Systems Infrastructure Penetration Testing and Information Systems SecurityOperations, Incident Response PKI Security, IAM-IdentityAccess Management, DISA, FISMA, Retina/SUS, FIPS140-x, C&A Process, NIST, ActivClient Programming Languages/Other Software Notes Formula Language, LotusScript, SQL, HTML, CSS, Microsoft Access, Adobe Suite, JAVA Training SBA, Coursera, Sophia Learning, FEDRAMPModules, Webcasts, online whitepapers andindustryrelated periodicalsand manuals, JAVA ProgrammingBootcamp, DominoDevelopment/Administration, cc:Mail Migration, Synergistics CRMPartner Training Clearances Held Secret / Public Trust ProfessionalExperience IT Service Management Consultant – March 2014 to present Workingto identifyandestablishBusiness Process Improvements for endclients. Identifyingmultiple revenue streams through potential partnerships between hostingfacilities, SAAS providers, andlike- mindedorganizations. Project Manager - Global Applications – IMG Worldwide, September 2013 to March 2014 Consultedonand managed keyinitiatives to improve the overallservicing of our clients, both internal andexternal. Worked closelywithbusiness partners, development team, andupper management to helpexpedite successful project delivery. Provided timelycommunicationandfeedbackwhennecessary. Created and managedproject delivery schedules/release plans for multiple projects. Analyzedandidentifiedrisks that could have impeded progress/project completion. IT Service Management Consultant - Dancil-Jones & Associates, May 2013 to February 2014 Worked in partnershipto identifyand establishBusiness Process Improvements for internal/endclients. Completed updates to website. Evaluatedpotential service providers to host Sharepoint services that will allow expansionof their offerings. IT Service Management Consultant - Ron Austin & Associates, February 2013 to March 2013 Establishedbest practices for IT Asset Management and Service Deskprocedures providing
- 6. Evaluationof Existing Infrastructure andprovided recommendedupdates UpgradedPractice Management Software, performed Windows Systems updates, andrecommended upgrade path PerformedIT SecurityAudit identifying processesaroundlog management andidentitymanagement PerformedSocialMedia Campaignreview andprovidedrecommended updates Worked with3rd partyvendors to resolve issues related to leasedequipment Establishedbackup/restore strategyutilizing all availableoptions Technical Writer - Nyxio Technologies - Trusted Technologies, August 2011 to October 2011 Providedproject management support to technicalwritingteam Created documentationfor tablet product line IT Service Management Consultant - Sustainable Tallahassee, August 2010 to December 2010 Providedgeneral consulting services andactedas website administrator/graphics designer Incorporated Carbon FundProject Page Campaignintooverall website Project Manager - FAA Air Traffic Organization, October 2009 to May 2010 Worked in conjunctionwith applicationdevelopers andstakeholders insolidifying andestablishing baseline requirements in the development ofworkflow applications utilizingRUPand Agile project management methodologies. Coordinated and scheduledbriefings with stakeholders providingupdatedschedules, conductedunit and user acceptance testing, end user training, andpost implementationreviews. Developedtest cases/scenarios conducting structuredtests documentingandreporting issues to developers for resolution prior to user acceptance testing anddeployment to production. Assistedinefforts to establishproject portfoliomanagement processesandproceduresto better understand resource utilization across all projects within the programoffice helpingto foster collaboration, communication, andcooperation across functional teams. Activelyparticipatedinthe pilot implementationof Lotus Connections. Sr. IBM Systems Administrator - General Services Administration OCIO, April 2008 to March 2009 Conductedhands-on, interactive end user training sessions outlining basic featuresandfunctionalityto more advanced tips andtechniques. Provided 3rd level support to service deskachieving timely, successful resolution ofcustomer support issues. Worked withvendor to setup, configure, test pilot implementation of Lotus Connections withover 200+ participating users within the Public Building Services (PBS)Knowledge Management group. Worked closelywithEnterprise Web Management team to enforce policies relatedto overallmanagement andcreationof Lotus Quickr placesandcreatedvaluable utilizationreports whichequippedplace managers withuseful informationto assist theminevaluatingstructure andrelevance of content and make adjustments where needed as well as providing a dashboard for senior leadership enabling them to make informeddecisions related to overallasset management and architecture planning. Recommendedpotential enhancements as it relatedto monthlyserver maintenance, testing and implementationof custom off-the-shelf(COTS) self-service passwordreset functionality. Investigatedand presentedperformance tuning best practices as it relatedto Sametime Gateway, Lotus/Domino, Websphere ApplicationServer (WAS), and FIPS 140-2 compliance. Performed integrationtestingbetweencurrent and newer releases ofLotus Quickr for Domino, Lotus Sametime Standard, Lotus Notes including Integrated Sametime Client, and interoperabilitybetween Quickr Connectors and associatedplug-ins for Microsoft Office Integration. Presented designated stakeholders a clear roadmap for potential upgrades related to the aforementionedproducts anda general understanding of the various points of integration. Operations Manager and Support – United States Navy OPNAV, October 2005 to April 2008 Responsible for managing the activities of the Operations team and servedas a liaison between various thirdparty consultants designated to assist inensuring systems were incompliance withDoD and Federal regulatoryguidelines. Coordinated relocation of servers to designatedhosting facilityensuring nosignificant loss ofproductivityor lossof data workingcloselywithhostingfacilityrepresentatives, Operations team, andvendors to ensure successful project delivery. Activitiesincludedbut were not limitedto identifying, defining, andcreating documentationinwhichstandards for configurationand asset management were definedfor bothproduction and QA environments, creationof policyand procedures for implementing regularlyscheduledvulnerabilityscans providing results andactionplan to appropriate stakeholders, and ensuringoverallsystems andassociatedapplications were certified withinthe Application Management System (DADMS) in accordance to FEA Business Reference Model (BRM). Utilizedservice transitionandservice operations processes as definedwithin ITIL processes andprocedures. Worked withHelpdesk, Customer Advocates, andthird party consultants to define, coordinate, schedule, deployapplication updates and software upgrades. Reviewed/maintained Java API code as part of the MFA-IAMsolutionto ensure compliance. Coordinated briefing sessions onsystems and support issues duringtransitioncycle providing after actionreports includingwork performed, problems encountered, suggestednext steps uponcompletionof each deployment and/or task.
- 7. Messaging Technical Team Lead –Department of Commerce, International Trade Administration February 2005 to October 2005 Responsible for coordinating efforts of team in conjunctionwith other cross functional areas in support of day-to-day operations of180 domestic andinternational sites including Mail andApplicationServers, Blackberry, Quickplace, Sametime. Submitted after actionreports that includedworkperformed, problems encountered, andsuggestednext steps upon completionof eachdeployment and/or task. Served as subject matter expert to all teammembers as needed. Throughthe use of BMCService Desk and ITIL management processes and procedures, providedinput to Change ConfigurationBoard (CCB) as it related to critical server maintenance andupgrades in accordance to definedservice level agreements relatedto Domino Server environment. AssistedSingle Email Project (SEP) Manager withcoordinationof migrationefforts for entire staff withinthe International Trade Administration organization(5000+ users) andparticipatedin post migrationefforts including enduser training and support. Sr. Technical Consultant – United States Navy OPNAV, January 2004 to February 2005 Developed/presentedpoint paper to senior management explaining needfor J2EE Technology, to take full advantage of securitybenefits/businesscontinuity, suchas cluster andtransactionmanagement. Proof of concept waseventually approved for NavyAwards System to runon IBMWebsphere Technology. Successful planning andexecution oftasks relatedto day-to-dayoperations andmissioncriticalprojects adheringto strict deadlines, cost considerations, regulatoryguidelines, providing timelyandinformative status updates to designated stakeholders on consistent basis. PerformedDomino andQuickplace server upgrades;dailymaintenance and support of systems interfacingwith DNHN and NMCI network administrationpersonnel as needed. Worked withvendor to deployNavyDepartment ofAwards System into production, assistedin the research and implementationof Public KeyInfrastructure (PKI), managed all phases of Quickplace upgrade inpreparation ofPKI rollout includingdeveloping migration scripts to update membershipwithin eachplace being migrated, scheduling, testing, and Tier 2 post migration support to endusers. Reviewed/maintained Java API code as part of the MFA-IAMsolution. Application Developer – United States Army MTMC/SDDC, May 2002 to January 2004 Developedself-service, role based webportalinterface that combinedvarious options that afforded MTMC Staff the abilityto register for predefinedtraining classes and one-on-one (desk-side) trainingas wellas to reserve the training room for trainingoutside the scope of the training department;reserve conference rooms, maintain command group appointments, andVTC(VideoTelecommunications) andequipment such as laptops and computers;andsituation reporting tool that allowedsupport staffto submit progressreports to supervisors producing a comprehensive report of all subordinate reports via email. Coordinated and performedserver upgrades assisting withdesktopend user support. Createdandexecutedproject plan for testingandmigrationof all applications withinthe new environment working withsystemanalysts anddevelopers to ensure allapplications were testedthoroughly. Worked in conjunctionwith WSUS team to implement proper scheduling ofupdatesensuringnot to interfere withtiming of backups and scheduledapplicationagents. SomeAdditionalWorkExperience forthis seasoned professional 2002-2001, General Electric, Consultant; IBMLotus Notes/Domino Suite of Products 2001-2000, IBME-Business, Consultant; IBMLotus Notes/Domino Suite of Products on multiple platforms 2000-1997, Total Solutions Group, Consultant; IBMLotus Notes/Domino Suite of Products on multiple platforms 1997-1996, NorstanCommunications, Database Administrator; HP-UX9000/REXXScripting/MySQL/Sybase/SQL Programming 1996-1990, American ExpressFinancial Advisors, Intern/Business Analyst/Programmer; FOXPRO & MSAccess/Lotus Notes/IBM Office Vision, PROFS, ISPF, JCL, and TSO/QualityAssurance and Release Management responsibilities for planner software on DOS,OS/2,Windows 3.1+ Education Capella University/ Minneapolis, MN / Graduate Certificate in EIT & ProfessionalGrowthandDevelopment (expected2017) Florida A&MUniversity/ Tallahassee, FL / BS inComputer InformationSystems / Life Gets Better ScholarshipRecipient