myBGL UX Project
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The document appears to be a survey containing questions about a person's diabetes management. It includes questions about demographics, daily testing routine, frustrations, recording methods, goals, and current treatment. One section profiles "Clancy", a 28 year old single person who was diagnosed with type 1 diabetes 6 years ago. Clancy dislikes having to record her blood glucose levels 3 times a day and finds many apps unsuitable. She only intermittently records her levels due to inconvenience. The document discusses the need for simpler diabetes management and recording tools.
myBGL UX Project
- 3. 1: 2: 5: 9: 10: 11: 12: 8: 6: 7: 3: 4: Are you male or female? • male; • female. How old are you? How many times per day do you test yourself? Thinking about the number of times you test and record your BGL’s, carbs’ and insulin, can you describe for me any frustrations that you experience in relation to your daily activities? How often do you report your test results to your endocrinologist? If there were a simpler method of reporting your test results, how would that change your daily life? Do you have a smartphone? How do you record your BGL’s, carbohydrates and your insulin doses? What are those periods in a day that you test yourself? • when you wake up; • before breakfast; • before lunch; • before dinner; • before bed; • other, please specify. Thinking about your daily routine and managing your diabeties, can you tell me about your goals realted to your health? Are you Type 1 or Type 2 diabetic? What is your current insulin treatment method? • needle; • insulin pen; • insulin pump; or • other, please specify.
- 4. PERSONA
- 5. CLANCY28: SINGLE GOALS: • “To stay within a healthy range. So I do tend to run a bit high.” • “To manage it (my diabetes) long term.” PAIN POINTS: • Dislikes having to record her BGL three times a day. • “I think just having to stop and like yeah, doing it and having to record stuff, it’s too hard.” • Half the apps you download are for Americans, and you can’t change way it records your levels, it’s really dumb.” RECORD KEEPING: • 3 of 5 people interviewed didn’t record their levels. • 1 of 5 people kept partial records. • 1 of 5 people maintained continous records of their levels. Clancy was only diagnosed six years ago as a Type 1 Diabetic and so everything for her, in the management of her diabetes, is still a bit of an on going battle to keep her BGL range within a certain range. Whereas most diabetics see an endocrinologist every six months, Clancy has quaterly visits. In the interview with Clancy it really stood out that, like everyone, she is time poor and really needs simpler. “I don’t really record my levels. I suppose I’m just lazy really about it, so, yeah. I go through fazes where for a month I’ll be realy strict just to keep an eye on where I’m at and write everything down. I think just being on my own, I don’t have a laptop, so trying to stop my daily routine and come back sometime to record my levels is just too hard. It doesn’t take long, but yeah, I still have to keep it in my mind to do it (record my levels). I probably should just download something on my phone or something to record my levels. I don’t test it when I wake up, I just take my insulin and I I’ll probably test it (BGL’s) before lunch because that’s when I’m begginning to run low and then I test again about 4:00 in the afternoon because I’ve run low again, so I test it then. I don’t test it again until just before I go to bed because I’m a bit unpredictable before bed and I don’t get to sleep very easily.” “I probably should just download something on my phone or something to record my levels.” TESTS DAILY SYRINGE HAS GOOD CONTROL: ALWAYS FEELS RUSHED: TECH SAVY: PEN NO NO NO PUMP YES YES YES 3
- 6. PROBLEM STATEMENT: Diabeties doesn’t age discriminate, it complicates it. Trying to keep up with everything in the day to day, as well as doing the things you have to do, is hard. For some, it can be much harder. Eat well, try and exercise. Don’t get stressed. Give yourself enough insulin, not too much, watch out for hypos. Test your BGL’s before breakfast, before lunch, before you exercise, after you exercise, before dinner, before you go to bed. Keep BGL’s within target, how many carbohydrayes you eat, work out how much insulin to take and then, record it all. Diabetics need simpler.
- 8. GLUCOSE BUDDY • compatible only up to iOS 7.0; • very clunky UI, although simple; • can’t record multiple log entries for BGL’s, carbs and insulin; • can set app to send notifications if the user hasn’t logged any details for an event; • recorded data is difficult to interpret; • iTunes user review: “No mmol/L option? I can’t use this because it only records in the mg/dL measurement. Disappointing.” iBGSTAR • compatible only up to iOS 8.0; • bad colour contrast throughout app, especially in report tables; • not able to add extra events beyond preset periods. • reports can be emailed manually through app; • iTunes user review: “User Hostile. Sorry, cannot recommend. I loved the concept, however they failed to deliver on performance and the device continually failed to sync when connected to the iPhone 4S.” DARIO • UI and UX is very intuitive and clean; • uses a slider to add BGL with a live colour reading to show if you are within range; • gives an estimated HbA1c; • iTunes user review: “Slidebar. I find it very hard and tiresome to use a slidebar instead of just entering your readings. I really don’t like it at all. Change that and I might use the program again” mySUGAR DIABETES DIARY • Overall UI and UX is intuitive and clean; • has gamification to encourage users to complete daily report periods; • can export records as PDF, CSV and Excel documents • only records BGL’s as mg/dL; • iTunes user review: “Fun little app. Fun little app to track food and sugar levels. Customisation options are good, but reporting and finding hidden options could be made more intuitive”
- 10. ESSENTIAL NICE TO HAVE LOW EFFORT HIGH EFFORT View averages for BGL’s, carbs and insulin units CalendarRecord carbohydrate intake for meals. Allow me to create extra test events. Weight trackingRecord appointments for diabetic educators Record blood pressure Landscape mode Record blood glucose levels (BGL’s). Record BGL’s in mmol/L or mg/dL. Work out how much insulin to take based on carb’ intake Order insulin before I run out. Include gamification - give me rewards View records/ averages by day, week, month and 3 month periods Send me an alert if my target range is off the chart Create records as PDF, CSV or Excel docs Order test strips before I run out Set reporting date to endocrinologist Tell me when records have been sent to endocrinologist Walthrough I’ve been stressed or had a hypo and want to leave a comment. Capture endorinologist name and email See if BGL’s are within target range Send a reminder if i forgot to record my test results for e.g. breakfast Send records to endocrinologist automatically
- 11. CONTENT STRATEGY
- 12. WHO: Everyone needs simpler. Type 1 diabetics really need simpler to make managing, recording and reporting their life easier. HOW: With a calendar as the main interface, the user can select the event they are testing for and record all information required for automatic reporting to their edocrinologist by a certain date. WHAT: We will be there to help and guide you, we won’t be an angry bear. We talk with you, not down. We are warm and caring, not stiff. We are myBGL. WHERE: myBGL will be an app available for iOS and Android mobile devices.WHY: There is a gap in the marketplace for a diabetic app that records and reports blood glucose levels that is intuitive. Too many apps only record BGL’s with a particular unit of measurement, which may be wrong depending on your geolocation. WHEN: myBGL will remain current across mobile devices as operating software for iOS and Android is updated,
- 13. USER WANTS TO HAVE BGL, CARBOHYDRATE INTAKE AND TOTAL INSULIN UNITS AUTOMATICALLY RECORDED AND SENT TO THEIR ENDOCINOLOGIST ON A PRESET DATE User enters: • Endocrinologist’s full name; • email; and • chooses date from calendar when they next have to report their records. USER WANTS TO CHOOSE HOW THEY RECORD BGL’S User can choose to record BGL’s in either: • UK standard i.e. mmol/L; or • US standard i.e. mg/dL. USER IS TIME POOR AND SOMETIMES FORGETS TO RECORD THEIR BGL’S ETC., SO THEY WANTED TO BE REMINDED User can chooses: • how many times daily they typically test for their BGL levels; and • do they want to receive a notification if they missed an event. - notification will be sent two hours after a missed event. USER GOALS:
- 14. USER FLOWS
- 15. App launch Create my account Walkthroughs Enter 4 digit access code Confirm 4 digit access code Inline message: ‘Invalid email address’ Inline message: ‘Are you sure? You will have to log in each time with your name and email’ Inline message: ‘4 digit access code required’ Record BGL’s as mmol/L Record BGL’s as mg/dL Show privacy conditions overlay Yes No No No No YesYes NoNo Yes YesIs email a valid email? Is access code 4 digits? Privacy conditions Let’s start Enter full name Enter email CREATE LOG IN USER FLOW: Checked by default remember me box Record BGL’s as mmol/L or mg/dl? 1
- 16. WIREFRAMING
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- 23. PROTOTYPING
- 24. VIEW POP PROTOTYPE AT HTTPS://POPAPP.IN/W/PROJECTS/55FA440A7E9C108342100EE7/ MOCKUPS
- 26. A’S :Q’S : 1. “The sign up was pretty comprehensive, I can see why it needs to be and that’s a good thing.” 2. “It’s really good, it’s a lot better than some other apps I know of, where you have to go in three times just do one test.” 3. “I liked it, and I can see my BGL target range too.” 4. “It was very easy, but there was one bit where the log in with the walkthrough screens looked like the walkthrough screens in the account set up.” 5. “No, everything looks really good and easy to use. Is there a way to record other appointments like diabetic educators?” 1. This is your first ime using the myBGL app, can you please sign up? 2. It’s the 14th of January, you’ve just woken up and are about to have breakfast, I’d like you to record your BGL levels. 3. You recorded some test events for the 14th January, I’d like you now to view your aveages for the day. 4. It is intuitive? 5. Is anything missing?
- 27. IN CLASS USABILITY TESTING OF POP PROTOTYPE Deeper analytical usability testing within the UX class found difficencies which were not identified in the first round of usability testing. One noteable area for improvement was found. 1. User records three test results per recording period: • BGL’s; • carbs; and • insulin. When the user has recorded all results a save button loads to save the test event and they are then logged out. Problem: Between saving the event and being logged out, there is no confirmation that the records have been saved. Solution: Introduce a confirmation screen confirming that records have been saved. X
- 29. I already have an account Sign Up with Email Login with Facebook Maecenas faucibus mollis interdum. Vestibulum id ligula porta felis euismod semper. Logo Q W E R T Y U I O P A S D F G H J K L Z X C V B N M 123 space @ . return John Appleseed appleseed john@mail.com • • • • • • • • • • • • First This username is already taken Mail Password Last Sign Up Sign UpBack Q W E R T Y U I O P A S D F G H J K L Z X C V B N M 123 space @ . return Password Email Address Username Last NameFirst Name Sign Up Sign UpBack Forgot Password Email Address Password Sign In Sign InBack Q W E R T Y U I O P A S D F G H J K L Z X C V B N M 123 space @ . return Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci Proin vel ante. 1mUsername 123 Posts 456 Followers 789 Following Full Name @username Vestibulum id ligula porta felis euismod semper. Curabitur blandit tempus porttitor. Profile 1 2 3 4 5 11 12 13 14 15 Welcome User taps ‘Let’s Start’ to begin sign up or swipes through screens to learn how to use app. Walkthrough 1/6 • continue viewing walkthrough, or; • sign up. Walkthrough 2/6 • continue viewing walkthrough, or; • sign up. Walkthrough 3/6 • continue viewing walkthrough, or; • sign up. Walkthrough 4/6 • continue viewing walkthrough, or; • sign up. Walkthrough 5/6 • continue viewing walkthrough, or; • sign up. Walkthrough 6/6 • continue viewing walkthrough, or; • sign up. Sign up Create four digit access code Endocrinologist contact details Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci Proin vel ante. 1mUsername 123 Posts 456 Followers 789 Following Full Name @username Vestibulum id ligula porta felis euismod semper. Curabitur blandit tempus porttitor. Profile 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Timeline12 Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername 1mUsername Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. Home Profile Inbox Settings 12 6 7 8 9 10 Confirm four digit access code Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci Proin vel ante. 1mUsername 123 Posts 456 Followers 789 Following Full Name @username Vestibulum id ligula porta felis euismod semper. Curabitur blandit tempus porttitor. Profile 31 32 33 34 35 36 37 38 39 40 Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante. 1mUsername Vestibulum ante ipsum primis in faucibus orci Proin vel ante. 1mUsername 123 Posts 456 Followers 789 Following Full Name @username Vestibulum id ligula porta felis euismod semper. Curabitur blandit tempus porttitor. Profile 41 42 43 44 45 46 47 48 49 • completes contact details, and; • chooses what system to record BGL levels as. Overlay screen Explanation why user is asked to input information. mmol/L confirmation screen mg/dL confirmation screen Next appointment with Endocrinologist Confirmation of next appointment with Endocrinologist How often does user test their levels Automatic notifications Notification sent two hours after normal recording time if an event has been missed. Lower BGL Range Upper BGL Range Lower and upper BGL range used to determine BGL range in ‘Records’. 2 steps to go Confirmation screen Lower and upper BGL range used to determine BGL range in ‘Records’. Enter verification code If user taps ‘forgot’, then a message is received on user’s mobile to be able to reset access code. Calendar User can: • Record tap a recording period; or • tap a date to view averages or reocrds. Confirmation overlay Records for test event have been saved. User is logged out. Comments User can record comments for a test event, e.g. exercise, they’ve had a hypo etc. View averages User can view average BGL levels. View records User can view target range, total BGL’s, total carbs and total insulin over a selected period. User can also scroll through time records for a test event including BGL’s, carbs, insulin units and any comments they also made. Reporting period completed User receives notification that they’ve completed a recording period and has been sent to their endocrinologost. Next reporting period User sets date for next reporting period. User is logged out. Confirmation of next reporting period User profile Comments User can record comments for a test event, e.g. exercise, they’ve had a hypo etc. Comments User can record comments for a test event, e.g. exercise, they’ve had a hypo etc. 50 Comments User can record comments for a test event, e.g. exercise, they’ve had a hypo etc. View averages or records Record BGL levels Record carbohydrates Record insulinCalendarReset access code Log in • Log in; or • swipe through for walkthrough screens. Log in with walkthrough 1/6 Log in with walkthrough 2/6 Log in with walkthrough 3/6 Log in with walkthrough 4/6 Log in with walkthrough 5/6 Log in with walkthrough 6/6 Log in with access code • Log in; • if forgotten access code tap ‘forgot’; or • information icon to explain why user has to log in each time to record test event. Log in explained overlay screen Recording period complete? go to 44 VISUAL FLOWCHART:
- 30. VIEW INVISON PROTOTYPE AT HTTPS://INVIS.IO/TS4I5YKZ3
- 31. WOOHOO!