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Companions in Change Management
        Companions in Team, Organization
         Development & Transformation




                                           1
Vision


                        “As we can’t predict future ,
                  there are numerous demonstrations that
    flexible and adaptable organizations have a competitive advantage.
     Change Management is a top priority for efficient organizations”**



“In this Complex Evolving Environment, Organizations have to Manage Organizational Innovation , a
Continuous Transformation Process, in Order to Achieve Higher Performances or Simply to Survive”*



                    *Organizational Behavior, D. Hellriegel, Thomson learning, 2004
                    **Chaotics, The Business of Managing Marketing in the Age of Turbulence, P. Kotler, AMACOM, 2009
                    **Managing Innovation, Integrating technological, market and organizational change , Joe Tidd, John Wiley, 2006
                                                                                                                                      2
Mission


                 “Offering Strong Human Support,
                      as Success Guarantee ,
               to Deciders, DHR, Project Managers
        in their Development & Transformation Process.”




Today leaders have to be masters in the art of transforming their company


                                        * Systémique et Entreprise, J-A. Malarewicz, Pearson, 2008
                                        * Le DRH Stratège , Yves Réale, Eyrolles ,2009
                                                                                                     3
Offering a Success Guarantee




1.    Solutions are mostly well known.

Solutions have still to be validated , accompanied.

Validation will be mostly efficient if realized with an
EXTERNAL SIGHT **



2.    The WAY you manage change makes the
      difference**



**Organizational Behavior, D. Hellriegel, Thomson learning, 2004, p581
** Manager par l’Approche systémique, D. Bériot, Eyrolles, 2006,p261




                    75 % of projects are delayed , cancelled , postponed and generate substantial extra costs.   4
Michel Sainlez

  Antoine Parmentier             Patrick Stevens

                       Multi faceted TEAM




                                                                                 Michel Vanden Bossche

Catherine Tellin




                                                   Philippe Vryghem                                      5
                       Luc De Schryver
Some Team References




                       6
Selected Realizations
Make Organizations more Profitable
  • Implement More Efficient Human Connections
  • Initiate Lean Six Sigma Process
  • Improve Financial Structure

Organize a Smooth Transition in the Worldwide Supply Chain
  • Clear Risk Assessment
  • Global Supplier Change Project, EU & Rest Of The World

Improve Resource Allocation
  • Organize Capacity Planning, Manpower Planning…
  • Manage Team of IT Area Architects

Increase Customer Impact & Cost Efficiency
  • Develop A Customer-centric Unit & Cross –Functional Teams Focused on Delivery of New Products & Services

Manage a Project Portfolio Aligned with the Strategic Directions
  • Analyze Impact of Change & Implement Corrective Actions

Create Dynamic & Agile Organization
  • Train the Operational Structure, Transfer Knowledge for Higher Creativity & Innovation



                                                                                                               7
Skills & Profile

                        • Senior Operational Managers
                          • Large professional experience
                          • MD, international career path …
                        • “Advising Professionals “with practical experience
                          • Ethical, Serious and Integrated Approach
 Ability to Create an   • Added Values Provided by Seniority
 ATMOSPHERE that          • Comprehensive knowledge of human behavior
Fosters Good Change       • Humility, Listening, Empathy
   Management *




                                        *L’ Art de Diriger ,Robert Papin, Dunod , 2002,p85
                                                                                             8
Services in Perspective

Facilitating Transformation Processes as Transversal Teams *
 • Showing the Benefits of Flexible , Continuous Learning Structure

Supporting the Implementation of Technological Innovation**
 • Introducing New Information Systems

Transformation to a Customer-oriented Perspective
 • Action Learning in Product & Service Development

Aligning Communication with the Change Process
 • Orchestrating Effective Dialogue-Communication Plan -Presentation Skills

*The Horizontal Organization, What the Organization of the Future Actually Looks Like and How it Delivers Value to Customers, F. Ostroff, Oxford University, 2000
** Managing Innovation, Integrating technological, market and organizational change , Joe Tidd, John Wiley, 2006                                       9
Activities


           Sparring     Facilitator      Workshop
           Partner



Personal coaching   Coach         Professional
                                    Advisor




                            Intérim      IT, Finance…
           Trainer          Manager




                                                        10
The “SEL” Framework




A Systemic ,Emotional & Logic Change Framework
         for a Successful Transformation

            A Well Defined & Simple Tactic to
Master the Complex Change Process in Team & Organization.




                                                        11
Systemic Approach
Your Organization , a matter of Links




   Elucidating A System with many facets
                       Manager par l’Approche systémique, D. Bériot, Eyrolles, 2006   12
Creating the Conditions for Change
          Urgency Diagnostic
Level of Urgency Perceived in the Team




                                     Perception of a
                                        Need for
                                      Improvement

                                                       60
                                                               Strong Sense
                                                                of Urgency
         Complacency
                                          15
                                                                        90
                              Increased sense of urgency →→→
                                                                                                  13
                                                                 The Heart of Change, D. Cohen ,2005
Accompanying Transformational Leaders




                 Accompanying Key People
      to Develop Sets of Appropriate Skills & Attributes
that are Characteristic to so-called Transformational Leaders*.


                       *Management et gestion des organisations, P. Charpentier, Armand Colin, 2007   14
Reliable Intervention Techniques


                         Systemic Tools

                            360 View

                 Mapping, Measuring & Monitoring
                        a Change Process

                          Efficient
                        Friendly user
                       Business oriented




                                                   15
Some Representative Clients
           SOQ®




        Extended DISC®




                              16
Creative Climate
                Enhancing Team Performances




Innovative Organizations   Organization λ   Stagnated Organizations
Human Framework for a Successful Transformation


                               Creating a           Creating a Powerful
Clarifying Objectives         Constructive         Coalition of Managers
 Trough Vision & Mission      Environment                & Leaders
                           Fun & Common Language    Alignment by Leadership


 Helping to Learn                                  Showing the Benefits
        Coaching                                       of Diversity
   Getting Feed Back                                 Guarantee Innovation
      Empowering                                         & Team Spirit


 Developing Social         Developing Leadership
 Skills & Attitudes                                    Stimulating
                            and New Behaviors
    Group Emotional
                                                     Communication
                             Ensuring Autonomy
      Intelligence                                     Busting Barriers
                               trough Training
  Trust & Cooperation


                                                                              18
La Libre Entreprise

           Préparer le changement

Le monde change .Et vite.
Les entreprises doivent s’y préparer.

Mais il est essentiel d’obtenir l’adhésion
des collaborateurs .



Eclairage de Myriadfacets In Management par
Solange Berger.


                                        25 Février 2012
Strong Companions in the High Seas




                                Company




           Be Practical Companions
 Because any Change Poses Complex Challenges
                                               20

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Myriadfacets In A Nutshell

  • 1. Companions in Change Management Companions in Team, Organization Development & Transformation 1
  • 2. Vision “As we can’t predict future , there are numerous demonstrations that flexible and adaptable organizations have a competitive advantage. Change Management is a top priority for efficient organizations”** “In this Complex Evolving Environment, Organizations have to Manage Organizational Innovation , a Continuous Transformation Process, in Order to Achieve Higher Performances or Simply to Survive”* *Organizational Behavior, D. Hellriegel, Thomson learning, 2004 **Chaotics, The Business of Managing Marketing in the Age of Turbulence, P. Kotler, AMACOM, 2009 **Managing Innovation, Integrating technological, market and organizational change , Joe Tidd, John Wiley, 2006 2
  • 3. Mission “Offering Strong Human Support, as Success Guarantee , to Deciders, DHR, Project Managers in their Development & Transformation Process.” Today leaders have to be masters in the art of transforming their company * Systémique et Entreprise, J-A. Malarewicz, Pearson, 2008 * Le DRH Stratège , Yves Réale, Eyrolles ,2009 3
  • 4. Offering a Success Guarantee 1. Solutions are mostly well known. Solutions have still to be validated , accompanied. Validation will be mostly efficient if realized with an EXTERNAL SIGHT ** 2. The WAY you manage change makes the difference** **Organizational Behavior, D. Hellriegel, Thomson learning, 2004, p581 ** Manager par l’Approche systémique, D. Bériot, Eyrolles, 2006,p261 75 % of projects are delayed , cancelled , postponed and generate substantial extra costs. 4
  • 5. Michel Sainlez Antoine Parmentier Patrick Stevens Multi faceted TEAM Michel Vanden Bossche Catherine Tellin Philippe Vryghem 5 Luc De Schryver
  • 7. Selected Realizations Make Organizations more Profitable • Implement More Efficient Human Connections • Initiate Lean Six Sigma Process • Improve Financial Structure Organize a Smooth Transition in the Worldwide Supply Chain • Clear Risk Assessment • Global Supplier Change Project, EU & Rest Of The World Improve Resource Allocation • Organize Capacity Planning, Manpower Planning… • Manage Team of IT Area Architects Increase Customer Impact & Cost Efficiency • Develop A Customer-centric Unit & Cross –Functional Teams Focused on Delivery of New Products & Services Manage a Project Portfolio Aligned with the Strategic Directions • Analyze Impact of Change & Implement Corrective Actions Create Dynamic & Agile Organization • Train the Operational Structure, Transfer Knowledge for Higher Creativity & Innovation 7
  • 8. Skills & Profile • Senior Operational Managers • Large professional experience • MD, international career path … • “Advising Professionals “with practical experience • Ethical, Serious and Integrated Approach Ability to Create an • Added Values Provided by Seniority ATMOSPHERE that • Comprehensive knowledge of human behavior Fosters Good Change • Humility, Listening, Empathy Management * *L’ Art de Diriger ,Robert Papin, Dunod , 2002,p85 8
  • 9. Services in Perspective Facilitating Transformation Processes as Transversal Teams * • Showing the Benefits of Flexible , Continuous Learning Structure Supporting the Implementation of Technological Innovation** • Introducing New Information Systems Transformation to a Customer-oriented Perspective • Action Learning in Product & Service Development Aligning Communication with the Change Process • Orchestrating Effective Dialogue-Communication Plan -Presentation Skills *The Horizontal Organization, What the Organization of the Future Actually Looks Like and How it Delivers Value to Customers, F. Ostroff, Oxford University, 2000 ** Managing Innovation, Integrating technological, market and organizational change , Joe Tidd, John Wiley, 2006 9
  • 10. Activities Sparring Facilitator Workshop Partner Personal coaching Coach Professional Advisor Intérim IT, Finance… Trainer Manager 10
  • 11. The “SEL” Framework A Systemic ,Emotional & Logic Change Framework for a Successful Transformation A Well Defined & Simple Tactic to Master the Complex Change Process in Team & Organization. 11
  • 12. Systemic Approach Your Organization , a matter of Links Elucidating A System with many facets Manager par l’Approche systémique, D. Bériot, Eyrolles, 2006 12
  • 13. Creating the Conditions for Change Urgency Diagnostic Level of Urgency Perceived in the Team Perception of a Need for Improvement 60 Strong Sense of Urgency Complacency 15 90 Increased sense of urgency →→→ 13 The Heart of Change, D. Cohen ,2005
  • 14. Accompanying Transformational Leaders Accompanying Key People to Develop Sets of Appropriate Skills & Attributes that are Characteristic to so-called Transformational Leaders*. *Management et gestion des organisations, P. Charpentier, Armand Colin, 2007 14
  • 15. Reliable Intervention Techniques Systemic Tools 360 View Mapping, Measuring & Monitoring a Change Process Efficient Friendly user Business oriented 15
  • 16. Some Representative Clients SOQ® Extended DISC® 16
  • 17. Creative Climate Enhancing Team Performances Innovative Organizations Organization λ Stagnated Organizations
  • 18. Human Framework for a Successful Transformation Creating a Creating a Powerful Clarifying Objectives Constructive Coalition of Managers Trough Vision & Mission Environment & Leaders Fun & Common Language Alignment by Leadership Helping to Learn Showing the Benefits Coaching of Diversity Getting Feed Back Guarantee Innovation Empowering & Team Spirit Developing Social Developing Leadership Skills & Attitudes Stimulating and New Behaviors Group Emotional Communication Ensuring Autonomy Intelligence Busting Barriers trough Training Trust & Cooperation 18
  • 19. La Libre Entreprise Préparer le changement Le monde change .Et vite. Les entreprises doivent s’y préparer. Mais il est essentiel d’obtenir l’adhésion des collaborateurs . Eclairage de Myriadfacets In Management par Solange Berger. 25 Février 2012
  • 20. Strong Companions in the High Seas Company Be Practical Companions Because any Change Poses Complex Challenges 20