Nabha Kumar, cv
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Nabha Kumar is a highly motivated professional with over 3 years of experience in web development and CRM solutions. He has worked as a project lead and business analyst for companies in various industries such as banking, finance, and telecommunications. His experience includes requirements gathering, project management, solution design, and ensuring deliverables meet customer needs.
Nabha Kumar, cv
- 1. NABHA KUMAR Contact: +91 7710977705(M) E-Mail: kumar.nabha@gmail.com A highly motivated and sincere professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and responsible manner. Experience 3+ Years of progressive accomplishment in the field of Web Development and CRM solution including User Interface designing, architecture, usability, Conceptualizing, Visualizing, solution pattern designing. Extensive experience in business requirement gathering, solution, managing Project delivery, design and development teams. Design, implementation, co-ordination and testing of deliverables to meet Customer needs. Industries Professional experience in diverse industries including Banking, Finance, Insurance, Accounting, NGOs, Web Media and Telecommunication. Roles Project Lead, User Interface Framework designer, Manager (Services), Writer (Web) and Business Analyst-Interface/liaison between functional groups (most often between Technical and Business solution) and Information Technology. Employers Acidaes Solutions Pvt. Ltd. (Mumbai) – Jr. Consultant Dec 2013 - present Acidaes solution Pvt. Ltd. is a Product based company which expertise in Customer Relationship Management Solution through its flagship product CRMnext. It’s a web based software platform which is utilized to manage current and future customers using technology to synchronize, automate and organize sales, marketing, customer services and assist in research, analysis and forecasting. Other Web based products which enhance customer experience through Web interfacing includes BusinessNext and DAP. PROJECT HISTORY HDFC Bank – Customer Experience Engagement Mumbai, India, Jan ‘14 till Date Engagement Services: Banking Domain Engagement Services team within the Delivery Solution Group (DSG) is responsible for the implementation and usability of CRMnext, BusinessNext and Digital Application Platform. Role: Process Consultant Responsibilities: Routine conference calls and on-site meeting with clients for Project requirement gathering, discussion, scoping and heuristic Analysis SDLC documentation including creation of BRDs, FSDs, HLEs, Proposal Documents, Use Case Documents, Process Scripts, Usability Test Report, Delivery Documents. Liaison with business regarding scope changes and change orders Managing Project implementation and deliverables which includes Project Plan creation, Project Scoping, knowledge management, Product Configuration, User Interface Layout design, effort estimation, costing and resource planning, Handling and coordinating Project Delivery and which includes coordination with Technology and Quality Analysis for collation of deliverable components. Post Delivery coordination and support including UAT (User Acceptance Testing), ensure TAT for issues within target SLAs, Project Go-Live support, Warranty and Post Production support CA Sanjay Kumar Jha & Associates (Patna) – Manager (Services/Client) Jan 2013 – Nov 2013 Role: Client and Services Management Responsibilities: Development of various Social and Commercial Projects for submission regarding grant-in-aid by the government Interaction with Client pertaining to their queries and demands Managed Societies and Trusts registered under Trust and Societies Registration Act Involved in writing Trust deeds, assessing audit, Organization profile, ITR related works and annual reports People for Humanity (Patna) –Web Developer Jan 2012– Dec 2012 Role: Assistant Web Developer Responsibilities: Designed HTML Pages for various websites Gathered project requirements from different stakeholders Defined and drafted scope of work for the projects WORK EXPERIENCE
- 2. Intarvo Technologies (Noida) - Trainee July 2011-Sep 2011 Operation & Maintenance of Cell sites, Day to day alarm handling and fault rectification Working knowledge of STP, SSP, SCP and other signaling attributes RF survey and PAT (Performance acceptance test of new sites) Basic level Linux and UNIX terminal handling Knowledge of ISDN, Analog, T1, T2, Sonet, ATMs Education Level Institute Percentage B.Tech, Electronics & Communication(Batch 2011) Apeejay College of Engineering , Gurgaon 56.44% Class XII Don Bosco Academy ,Patna 74.25% Class X St.Albert’s High School ,Patna 74.2% Gave seminar on Directional Sound and its utilization and applications Successfully built a Project on IVRS for College Automation as Final Year Project Coordinated workshop on MATLAB during College Fest Won many prizes in LAN gaming competition. Was a team member of College Editorial Was the Vice President of HAC (Hostel Activity Center) Coordinated and organized many events in college Won many prizes in Carom Board competition Member of school/college football team Major Subjects : Data System and Algorithm ,Data Communication ,Computer Networks ,Digital System Design , Digital electronics, Analog Electronics & Devices, Computer Architecture and Organization. Elective Subjects: Intelligent Instruments, Mobile Communication, Satellite Communication. Operating Systems: Microsoft family, Linux, Unix Based Operating Systems Application packages: Microsoft Office, Microsoft Visual Studio, Matlab, VHDL, Microsoft Vizio, BPM, Microsoft Dreamweaver Coding Languages Known: C ,,C#(Basic), ASP.Net(Basic), SQL Football, Travelling, Music, LAN Gaming, Reading Books & Articles, Gadgets and Gizmos. EDUCATION AND SCHLOASTIC ACHIEVEMENTS KEY COURSES DONE AND I.T SKILLS OTHER INTERESTS