namtech program for mtch and mba students
- 2. Lead Stage Count % Churn Total Leads 8350 Contact 3209 38% 1.8 Non Contact 4669 56% 1.6 Fresh + Untouched 472 6% FOLLOWUP 399 12% INTERESTED 31 1% NOT ELIGIBLE 1617 50% NOT INTERESTED 818 25% SENT BROCHURE 48 1% CLOSED 9 0% APPLIED 11 0% ADMISSION CONFIRMED 1 0% CAN BE CONSIDERED FOR THE ADMISSION 4 0% LANGUAGE BARRIER 123 4% SUBMITTED 1 0% WRONG NUMBER 147 5% NOT PICKED 4443 95% NUMBER SWITCHED OFF 226 5% Data Analysis
- 3. Counsellor Name ADARSH SINGH SEEMA SHUBHAM BHARDWAZ ARSHAD SOFI PRASHANT KUMAR MOHIT SHARMA VIKRAM GILL SHIVANI SHARDEY SONALI SHARMA SUDHIR PAL Grand Total Total Workable 17 23 10 36 19 10 23 32 96 229 495 % 13% 28% 1% 3% 2% 1% 3% 16% 7% 15% 6% Total Non Workable 27 22 472 296 276 556 283 82 335 364 2713 % 21% 31% 38% 28% 23% 65% 40% 40% 25% 24% 32% Non Contact 52 57 712 701 868 239 291 74 894 781 4669 % 40% 52% 58% 66% 73% 28% 41% 36% 67% 51% 56% Pending 34 1 37 31 18 51 117 16 8 159 472 % 26% 5% 3% 3% 2% 6% 16% 8% 1% 10% 6% Grand Total 130 103 1231 1064 1181 856 714 204 1333 1533 8349 Counsellor Wise Analysis
- 4. Counsellor Name Average of Total Talk Time Average of Total Handling Time Average of Total Login Time Average of Avg Talk Time Count of Working Days Adarsh Kumar 00.18.47 00.40.04 08.45.38 00.02.23 20 Arshid Ahmed Sofi 02.02.35 02.55.19 08.51.49 00.02.51 11 Mohit Sharma 01.31.30 02.22.22 08.29.22 00.02.03 4 Prashant Kumar 02.00.20 02.55.18 08.58.04 00.02.57 12 Shivanishardey 00.23.22 02.19.56 09.46.50 00.02.12 25 Shubham Bhardwaz 01.26.28 02.14.41 08.04.05 00.02.00 16 Sonali 00.47.54 01.38.07 10.47.49 00.01.20 25 Sudhir Pal 00.57.48 01.43.07 08.55.20 00.02.08 29 Vikram Gill 00.50.24 01.26.58 07.40.37 00.01.29 5 Grand Total 00.58.42 01.55.12 09.13.02 00.02.08 147 TL & Agent KRA Analysis
- 5. AC Name Target Form Submitted Admission Count Adarsh Kumar 5 3 2 Prashant Kumar 5 3 Shivani Shardey 5 4 Shubham Bhardwaz 5 3 Sudhir Pal 5 4 1 Vikram Gill 5 4 Arshad Sofi 5 1 Grand Total 35 22 3 Team Performance Analysis 1. Higher NC Churn 2. Weekly session on objection handling
- 6. Leads Status ( source wise ) Observation 1. Top workable sources are Direct, Inbound, referral and Makers challenge . 2. Maximum non workable lead source are IVR blast , Google , Facebook and Inbound call Source Workable lead count Follow ups Intrested Non Contactable Non Workable Total Lead Count Workable lead count Follow ups Intrested Non Contactable Non Workable Chat 8 1 0 5 4 12 67% 8% 0% 42% 33% College Dunia 600 64 4 520 247 847 71% 8% 0% 61% 29% INBOUND D Call 5 2 0 3 1 6 83% 33% 0% 50% 17% Direct 13 3 2 6 1 14 93% 21% 14% 43% 7% Facebook 695 26 2 656 468 1163 60% 2% 0% 56% 40% Google 1548 92 1 1353 1183 2731 57% 3% 0% 50% 43% Inbound call 66 5 1 55 48 114 58% 4% 1% 48% 42% IVR BLAST 64 5 0 55 49 113 57% 4% 0% 49% 43% Makers challeange 4 1 1 1 2 6 67% 17% 17% 17% 33% Offline leads 995 72 8 899 388 1383 72% 5% 1% 65% 28% Referral 11 2 0 5 4 15 73% 13% 0% 33% 27% Vaani data 2255 169 15 1760 639 2894 78% 6% 1% 61% 22% Grand Total 6264 442 34 5318 3034 9298 70% 11% 3% 48% 30%
- 7. Churn Count on Non Contactable Non Contactable Chat CollegeDunia Denave Direct Facebook Google Inbound call IVRBLAST Makerschalleange Offlineleads Referral Vaanidata Grand Total NOT PICKED 1 2 470 2 583 1205 44 45 2 3 1 2357 2 2 32 1 35 79 7 4 1 724 1412 2297 3 1 3 1 1 7 13 2 2 108 1 145 284 4 2 1 2 6 1 17 32 61 5 1 1 1 5 8 16 6 2 1 6 9 7 1 1 8 1 1 NUMBERSWITCHEDOFF Chat CollegeDunia Denave Direct Facebook Google Inbound call IVRBLAST Makerschalleange Offlineleads Referral Vaanidata Grand Total 1 13 27 38 2 2 82 2 1 1 12 1 38 142 195 3 12 12 4 2 2 5 1 1 Grand Total 5 520 3 6 656 1353 55 55 1 899 5 1760 5318 Numberof attempts( Non Contactable) To improve our connectwith studentwe text themonwhatapp
- 8. Churn Count on Follow ups RowLabels Chat College Dunia Denave Direct Facebook Google Inbound call IVR BLAST Makers challeange Offline leads Referral Vaanidata Grand Total FOLLOWUP 1 1 60 1 23 75 5 2 1 5 12 185 2 3 1 2 12 2 55 147 222 3 1 2 4 8 2 8 25 4 1 1 1 3 1 7 5 1 1 1 3 INTERESTED 1 3 1 1 1 1 1 3 11 2 1 1 4 6 12 3 4 5 9 4 1 1 5 1 1 Grand Total 1 68 2 5 28 93 6 5 2 80 2 184 476 Numberof call( Followups) We always connect our every followups on whatappandstay connectedwithhim anytime
- 9. Quality
- 11. Agent Name Audit Count Average of Total QC Score RAG Target Deficit Adarsh 2 92% TQ 10 8 HarshDeep 1 91% TQ 10 9 Shubham 17 83% TQ 10 -7 Sudhir 16 81% MQ 10 -6 Arshad 23 80% MQ 10 -13 Sonali 27 74% MQ 10 -17 Shivani 3 57% BQ 10 7 Mohit 5 54% BQ 10 5 Prashant 10 38% BQ 10 0 Vikram 6 32% BQ 10 4 Grand Total 110 71% - 100 -10 RAG Report
- 12. Plan for August
- 13. August Plan 1. Create dedicated teams to work on Lead Stage basis skillset. (Fresh Lead > Follow up > Form Applied > Admission fees Payment). 2. Refining script basis our learning on last month – 1. Identify the correct student, 2. Qualify early during conversation, 3. Do not stretch the followup for more than 2 days 4. Hold the funnel 3. Non Contact leads – Ensuring 5 attempts at different time slot across 3 days and email to non contact set with a call number. 4. Creating reward and recognition program for motivation team