Navigating through resistance to change
0 likes13 views
The document discusses the challenges of implementing new technology within an organization due to resistance from various departments. A root cause analysis revealed concerns about the effectiveness of the new technology and the need for staff to upgrade their skills. Ultimately, initiatives were launched to demonstrate the technology's benefits, resulting in significant improvements in customer satisfaction, task efficiency, and organizational revenue.
Navigating through resistance to change
- 1. Navigating Through ResistanceTo Change D r. K u n d a n I n g a l e P r o j e c t M a n a g e r D a t e : 0 2 - J a n - 2 0 2 2
- 2. Agenda Abstract We hit the first Roadblock Analyzing the situation: Resolution: Outcomes
- 3. Abstract The future of industries is now powered by technology, owing to tools that increase productivity and efficiency. Origination of new ideas considering the needs of business is keeping pace with the evolution of the technology. However, resistance to adapt to this evolution is one challenge faced by the change navigators. To facilitate implementation of new technology across the organization, we had applied a ADKAR model, keeping in mind the target groups within the organization. Assuming that there are no adverse impacts of this change on the intra departmental and cross functional working the change initiated.
- 4. Wehitthefirst Roadblock During the Planning stage, • We experienced a stiff resistance from some of the departments. • This led to challenges which limited the implementation of the new technology across the organization. • We conducted a root cause analysis to identify the reasons for the resistance, and found that due to implementation of this new technology, the departmental staff will have to heavily upgrade. • Additionally, concerns about the effectiveness of this new technology being implemented were raised by some the departmental leaders.
- 5. WeAnalyzing the Situation • We decided to connect to people from the supposedly affected departments to understand if there are any underlying reasons to resist the change. • Majority of the people were actually concerned about the impact if the new technology is not able to deliver the benefits. • The impacts could cause a lot of re-work.
- 6. Resolution Every department was made aware of the flaws in the existing system and why the implementation of the new technology was overdue Small initiatives were implemented to showcase the effectiveness of new technology, which helped in creating a desire to change These initiatives provided the knowledge about the role of each individual in each department Training session to staff equipped them with the ability to confidently apply the new technology to their work After knowing the major concerns, an implementation plan was charted out. Post implementation the utility check was conducted regularly to reinforce the use of new technology and identify any new challenges
- 7. Outcomes ~70% increase in number of customers due to timelines ~45% reduction in wait time between tasks due to ease in inter departmental transfer ~ 50% increase in the revenue of the organization The rollout of new technology in the organization created a long-term impact on the working Theservice being critical to customers, reduced timelines had apositive impact ontheir timelines indelivering quality medication inlesser time.