Implementation Checklist
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The document outlines an implementation checklist for projects. It discusses that the project mission should drive success and transformation. Both the vendor and client teams should have implementation teams. Management involvement is also important, ranging from passive to hands-on support. The implementation project involves configuring, customizing, installing, testing and updating software. Training users on the new system is also key. Most projects experience problems, so planning for delays is important. Implementation is complete when contract requirements are met, but user satisfaction is a better indicator of overall success.
Implementation Checklist
- 2. Implementation Checklist Project Mission The project mission drives success. Transformational Implementation Projects make up the lion’s share of success stories. The transformation of your organization is an inside job. Contract Implementation begins before the contract is signed. Implementation Team(s) Both the vendor and the practitioner should have at least one Implementation Team. Management Involvement Every successful Implementation Project has some level of management support. It ranges from a passive reporting relationship to hands on day to day involvement. Implementation Project This includes configuring, customizing, installing, testing, modifying, and updating the software. When the project is Transformative it also includes other elements of workflow modification and organization redesign.
- 3. Implementation Checklist, Cont. Training Once the software is in place, the primary interaction between the Implementation Teams and the community of users (practitioners, their managers and company employees) is instruction (to varying degrees) in the use and maintenance of the system. The Inevitable Disaster Most successful Implementations go through a period when the project goes awry. A significant subset, about 32%, don’t have major problems, but 68% do. So, smart planning should include how to deal with likely delays and problems. Acceptance (Sign Off) In theory, Implementation is complete when the requirements of the vendor’s contract have been met. User Satisfaction There is a bit of disconnect between software buyers and their management. Both users and executives see User Satisfaction as a better indicator of project completion. There is generally a lag between the Acceptance and optimal system performance.
- 4. Thank You William Tincup, SPHR, SHRM SCP Tincup & Co. Email = william@tincup.com Website = tincup.com Mobile = 469-371-7050 Twitter = @williamtincup Instagram = @williamtincup LinkedIn = linkedin.com/in/tincup Facebook = www.facebook.com/tincup Skype = williamtincup