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How to ask better
questions
And Get Better Answers
Why do we
ask
questions?
Types of
Questions
Introductory Questions
• How are you?
Mirror Questions
• I’m fine. How are you?
Full-switch questions
• Changes the topic entirely
Follow-Up Questions
• Solicit more information
“The art and science of asking
questions is the source of all
knowledge.”
- Thomas Berger
Why might we
NOT ask
questions?
On average, a 4-year-old asks
a question
every 2 minutes
Curiosity
Questions
are a large
part of
listening
Closed-Ended
YES/NO INFORMATIONAL
Clarifying
Questions
• Follow-up to get more information or to
understand information better.
• How many resources do you need for your
assignment?
• What books has your club already read?
PuzzleTime
A woman walks into a hardware store. She can buy:
• 6 for $6
• 12 for $12
• 24 for $12
What is she buying?
Open-Ended
• What is your favorite memory from
childhood?
Did you have a good childhood?
• Oh, tell me about the best parts of your
vacation!
Did you enjoy your vacation?
• What is your research project about?
What book do you need?
Probing Questions
CHALLENGE THE PERSON
TO GO DEEPER INTO THEIR
LINE OF THOUGHT.
MIGHT CHALLENGE
ASSUMPTIONS, OR ASK
FOR FURTHER REFLECTION.
MIGHT EVOKE MORE
QUESTIONS.
WARNING! AVOID
CONFUSING ADVICE FOR A
PROBING QUESTION.
Be Prepared
A coworker is
going to be
out on leave
for a couple
of months
and we’ll be
understaffed.
What should we do?
What could we do?
Asking
BETTER
questions
DO YOUR RESEARCH –
BE INFORMED
DON’T BE AFRAID DEMONSTRATE GENUINE
CURIOSITY
KEEP IT SIMPLE TRY ON DIFFERENT
LENSES/HATS/FRAMEWORKS
BE GRACIOUS
Practice
Active
Listening
Group Activity
• Pair up!
• Persons 1 and 3 – tell your partner about something
you love (does not have to be work related).
• Switch partners
• Persons 2 and 4 are going to tell their new partner
what their previous partner loves.
• Group of 4
• All persons get together – persons 1 and 3 will tell the
group what the other loves.
• All ‘listening’ persons may ask questions!
1 & 2
3 & 4
4 & 1
2 & 3
1,2,3,4
NC Paraprofessional 2019 - How To Ask Better Questions
NC Paraprofessional 2019 - How To Ask Better Questions
Further
Resources
Pocket Guide to Probing Questions
http://schoolreforminitiative.org/doc/probing_questions_guide.pdf
The Surprising Power of Questions – Harvard Business Review
https://hbr.org/2018/05/the-surprising-power-of-questions
How to Be Amazingly Good at Asking Questions
https://www.lifehack.org/articles/communication/how-amazingly-
good-asking-questions.html
The Art of Asking Questions [TEDx Talks]
https://www.youtube.com/watch?v=hZSY0PssqH0
The Value of Asking Questions [TEDx Talks]
https://www.youtube.com/watch?v=aZIuAQw8RA4
What questions do you have?
Amanda McLellan
mclellana15@ecu.edu
www.amandamclellan.com

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NC Paraprofessional 2019 - How To Ask Better Questions

  • 1. How to ask better questions And Get Better Answers
  • 3. Types of Questions Introductory Questions • How are you? Mirror Questions • I’m fine. How are you? Full-switch questions • Changes the topic entirely Follow-Up Questions • Solicit more information
  • 4. “The art and science of asking questions is the source of all knowledge.” - Thomas Berger
  • 5. Why might we NOT ask questions?
  • 6. On average, a 4-year-old asks a question every 2 minutes
  • 10. Clarifying Questions • Follow-up to get more information or to understand information better. • How many resources do you need for your assignment? • What books has your club already read?
  • 11. PuzzleTime A woman walks into a hardware store. She can buy: • 6 for $6 • 12 for $12 • 24 for $12 What is she buying?
  • 12. Open-Ended • What is your favorite memory from childhood? Did you have a good childhood? • Oh, tell me about the best parts of your vacation! Did you enjoy your vacation? • What is your research project about? What book do you need?
  • 13. Probing Questions CHALLENGE THE PERSON TO GO DEEPER INTO THEIR LINE OF THOUGHT. MIGHT CHALLENGE ASSUMPTIONS, OR ASK FOR FURTHER REFLECTION. MIGHT EVOKE MORE QUESTIONS. WARNING! AVOID CONFUSING ADVICE FOR A PROBING QUESTION.
  • 15. A coworker is going to be out on leave for a couple of months and we’ll be understaffed. What should we do? What could we do?
  • 16. Asking BETTER questions DO YOUR RESEARCH – BE INFORMED DON’T BE AFRAID DEMONSTRATE GENUINE CURIOSITY KEEP IT SIMPLE TRY ON DIFFERENT LENSES/HATS/FRAMEWORKS BE GRACIOUS
  • 18. Group Activity • Pair up! • Persons 1 and 3 – tell your partner about something you love (does not have to be work related). • Switch partners • Persons 2 and 4 are going to tell their new partner what their previous partner loves. • Group of 4 • All persons get together – persons 1 and 3 will tell the group what the other loves. • All ‘listening’ persons may ask questions! 1 & 2 3 & 4 4 & 1 2 & 3 1,2,3,4
  • 21. Further Resources Pocket Guide to Probing Questions http://schoolreforminitiative.org/doc/probing_questions_guide.pdf The Surprising Power of Questions – Harvard Business Review https://hbr.org/2018/05/the-surprising-power-of-questions How to Be Amazingly Good at Asking Questions https://www.lifehack.org/articles/communication/how-amazingly- good-asking-questions.html The Art of Asking Questions [TEDx Talks] https://www.youtube.com/watch?v=hZSY0PssqH0 The Value of Asking Questions [TEDx Talks] https://www.youtube.com/watch?v=aZIuAQw8RA4
  • 22. What questions do you have? Amanda McLellan mclellana15@ecu.edu www.amandamclellan.com

Editor's Notes

  • #4: https://hbr.org/2018/05/the-surprising-power-of-questions
  • #8: Questions create connections – they open the door for possibility.
  • #12: From: https://www.inc.com/stephen-shapiro/want-to-ask-better-questions-try-this-powerful-exercise.html
  • #16: Frame of reference
  • #17: You will get better at asking questions by asking more questions. Practice!