NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs
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The document discusses strategies for improving program efficiency and reducing operating costs, led by presenters Leslie Larrabee and Marty Waller. Key techniques include creating templates, utilizing databases for data management, and establishing a streamlined handoff process. The session concludes with a Q&A to address participant inquiries.
NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs
- 1. Get Your Ducksin a Row!Techniques for increasing program efficiency and reducing operating costs
- 2. PresentersLeslie LarrabeeExecutive DirectorCalifornia Corporate College, from the California Community Colleges Marty WallerDirector of Business DevelopmentWorkforce Training CenterCentral New Mexico Community College
- 3. AgendaThe Whole PondOpportunities for EfficiencyStreamlining TechniquesQ & A
- 7. Streamlining TechniquesFrom Sales to Operations to SalesCREATE IT ONE TIME – USE MANYCreate Templates
- 8. Proposals (align with contract)
- 9. Pricing
- 10. Use Databases to store and retrieve data
- 11. SMEs
- 12. Courses
- 13. Services
- 14. Vendors
- 15. Create Evaluation Summary ReportsStreamlining TechniquesFrom Sales to Operations to SalesCREATE ONE PATH – STICK TO ITThe Handoff Process
- 16. Who
- 17. What
- 18. When
- 19. Where
- 20. HowAt Central New Mexico
- 21. Ducks in a Row!
- 22. Questions?Leslie LarrabeeExecutive DirectorCalifornia Corporate College, from the California Community Collegesleslie@cacorpcollege.com Marty WallerDirector of Business DevelopmentWorkforce Training CenterCentral New Mexico Community Collegemwaller@cnm.edu
Editor's Notes
- #5: Describing the whole pond as a complete contract cycle – from the prospecting phase, which is in the hands of sales, to the handoff of a proposal to the operations team for conversion to a contract and project management of delivery of services, then back to the sales team for follow-up and evaluation… where…
- #6: If everyone is doing their job, the biggest opportunity for repeat business comes and the cycle starts all over…Polling Question: Does your sales rep follow-up with the client after a contract has been delivered?Always. It is a critical part of our sales process.Sometimes. They don’t always know when the contract was delivered.Never. We don’t have time.
- #10: Marty – First tell them a little about your program at CNM – include size of your organization in terms of number of staff, and annual revenue. Then describe the process you use at CNM to handoff a proposal to your operations team and then what they provide you in order to do the follow up. Include any tools, techniques and tips!
- #11: CNM has their ducks in a row! Handoffs are documented and understood… create things once and use many times…