Nds Intro
- 1. Specialists in IT Infrastructure Professional Services
- 2. About Us Founded In 1997, privately owned Specialists in high value – high quality IT Infrastructure professional services HQ in Chicago suburbs – with offices in Ohio / Kentucky & Washington DC. Staff in New Jersey, Dallas, Seattle, Atlanta and Philadelphia – serving entire US Key partnerships include Cisco & Microsoft Customer satisfaction near 100% Near zero turnover with employees and customers
- 3. Technology Focus Areas Unified Communications Migrating voice, video and advanced IP applications onto the IP data network to increase productivity, improve customer service and reduce cost Network Infrastructure Insuring reliable, responsive, cost effective communications anyplace - anytime Server Infrastructure Improving availability, reliability, and scalability of systems to meet business objectives and reduce cost Information Protection Balancing the security level, user availability and cost to meet both client and regulatory requirements
- 4. NDS Positioning / Offerings Consulting Integration And Implementation Operations and / or Monitoring IT Solutions Consulting – Using Technology to solve Business Problems Optimization Studies Technology Strategy Roadmaps Assessments Architecture / Design Implementation Project Management Staging Installation Operations Day 2 Support Insource / Outsource
- 5. Company Certifications Cisco Customer Satisfaction Excellence Gold Level Partner Advanced Technology Partner – IP Contact Centers Advanced Unified Communications Specialization Advanced Security Specialization Advanced Wireless LAN Specialization Advanced Routing and Switching Microsoft Gold Level Partner Mobility Solutions Certified Messaging & Collaboration Certified Advanced Infrastructure Solutions Certified Storage Solutions Certified
- 6. UC Experience Over 200 installations of IP-Telephony systems Over 70 installations of IP Call Centers Experience in all of the advanced features of UC Unified Messaging Meeting Place Call Centers E911 Presence Mobility Video / Collaboration Conferencing Significant experience in helping clients re-engineer business processes around UC technologies in order to grow revenue, increase customer satisfaction, improve organizational efficiency and reduce costs
- 7. Customer Satisfaction Results Engagement On Time = 4.77 Engagement in Budget = 4.69 Engagement Value = 4.88 Overall Satisfaction = 4.80 Likelihood of Using NDS Again = 4.85 (Scale = 5 = Excellent, 4 = Very good, 3 = Good, 2 = Needs Improvement, 1 = Unsatisfactory)
- 9. Provide a uniform and repeatable process for project delivery Control and optimize client project delivery costs Control and minimize project delivery risks Correctly set stakeholder expectations through the life cycle of the engagement. Project Delivery Methodology
- 11. Review Current State Model
- 15. Deployment
- 16. Documented Excellence for Customer Service Cisco & Microsoft Gold Partner Great Deal of Experience Implementing Cisco Communication Technologies Proven History of Helping Customers Transform their Business via Technology Proven & Successful Methodology for Implementing Large Projects Consistent Long-Term Customer Partnerships Network Data Systems "Network Data Systems provides my team with the highest value of business partnership due to their high technical acumen, diligence throughout the procurement process, and personal approach to the relationship with our team. I can count on the NDS team to consistently use their best judgment and recommendations to improve our efficiency and success. NDS is invaluable to our success" --Shawn Griffin, Vice President Network Services Data Delivery, Fifth Third Bank