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Communication Tools For The Executive/ Knowledge WorkerMark BrzoskoSales EngineerNEC Unified Solutions
AgendaDesktop Communication Tools
Solution Examples
Executive Insight Demo
Collaboration Tools
Solution Examples
Product Demo
On Campus Mobility
Overview of available solutionsWhat are the challenges?The traditional way of thinking about the phone system has changed
Dial tone is not a compelling feature
Technology is changing the way businesses operate
By virtue of “convergence”, 	telecom industry has changed to 	a computer model		…selling applications
PartnersNEC’s UNIVERGE360 ApproachServicesUnified BusinessUnified ProcessesSupply Chain ManagementCustomer Relationship ManagementOperations and Inventory ManagementUnified CommunicationsMobilityDesktop IntegrationUser ExperienceUnified InfrastructureData CenterNetworkDesktop and End-points
AgendaDesktop Communication Tools
Solution Examples
Executive Insight Demo
Collaboration Tools
Solution Examples
Product Demo
On Campus Mobility
Overview of available solutionsRole:  The Knowledge Worker / ExecutivePresence:  Ability + Preferred Device + Willingness
Presence ProfilesCustomize Greetings based on Mode, Availability or Calendar
Microsoft Outlook Calendar Assign Profiles via Outlook Calendar  Requires a Unified Messaging licenseExpected Time of ReturnConfigure Voice Messaging to play ETR automatically by specifying a return date and time
Caller ProfilesSet up unique options and / or greetings for specific callers
One-touch Options from Voice MessagingOffer your callers one-touch options, either generic or specific to each caller / profile
Outlook IntegrationManage Phone Calls Inside Outlook or via Executive DesktopCraig Powall from NEC
UCE Features & BenefitsFeaturesNew Intuitive Interface (UC700)
Enhanced Presence
Contact List
Call Control
Video & Web Collaboration
Seamless integration with Mobile Client
Communication HistoryBenefitsFacilitates quicker, more efficient communications
One number calling
Mobility without sacrificing availabilityLive DemoExecutive Insight
UC700 - Intuitive InterfaceFeaturesUCE administrator can upload photos to further enhance the user experienceProvides “Business Class” control (company approved images)Photos appear in UC700 Conference ManagerPhotos stored in the OW5000 database
UC700 - Intuitive InterfaceEasy NavigationContact or “Buddy” ListCall Control PanelDirectory/Call Log Filter Corporate
 Personal
 External
 Outgoing Calls
 Incoming Calls
 Missed CallsPreferencesContact Info
 Call Rules
 Shortcut DefinitionsCall Logs
UC700 - SearchFeaturesSearch and Filter:Corporate
Personal
External
AllCreate “Contact Lists” for    instant collaboration
UC700 - View and Control StatusFeaturesEasily set status with a simple drop down menu.Pre-defined Status
Online
Out of Office
At Lunch
Away from Desk
Busy
In a Meeting
On Business Trip
On Vacation
Automatic Status
  Idle Watcher
  Calendar Link
Create custom status profilesUC700 - PresenceFeaturesSimple Presence Set and broadcast availability to a group.“ I am in a meeting, I will be unavailable to everyone”Red indicates the contact is not availableYellow indicates the contact is off hook or logged out Green indicates the contact is available
UC700 - PresenceFeaturesEnhanced PresenceSet  rules for different people “I am in a meeting and unavailable to most other users but available to my boss.”Henry Miller’s user interface indicates Elise Cowan is in a meeting but her status icon is green because she has set her rules to be availableto Henry Miller
UC700 - PresenceFeatures Mouse over a contact to view available communication devices and preferred method of contact.
UC700 - PresenceFeaturesSingle click on a name to instantly view detailed contact rules and information
UC700 - Call ControlUser Status ControlConnected CallCall being dialed.  Will turn blue when connected. Two blue icons represent three party conference callTransferFree-Form DialerVideo Call (Option)Communications Log HoldAudio Conference ManagerRedirect Incoming Calls
XXXXXXXAl Ginsberg214-232-6000Larry Mann214-684-6020Lois Lane415-398-1293Elise Cowan615-320-6815John Smith615-320-6837Scott Adams214-262-6500Tim LearyBusy…UC700 - Audio Conference ManagerFeaturesConference Manager Use directory to select conference participants
Performs outbound dialing to bring participants into conference.
 Seamless transition from 3-way conference  to  bridge.
Conference scheduling (Roadmap)UC700 - IM and Communication LogFeaturesIM to other UC700 and NEC Mobile Clients
IM Logs Stored Locally
“IT Friendly” IMCommunication Log Includes:Inbound and Outbound Calls
Missed Calls
Instant Messages
Current Presence
Voicemail Integration with UM8500UNIVERGE UM8500 Unified MessagingKey messaging component of NEC’s UNIVERGE Unified Communications portfolio offering both a  “True Unified” (Exchange) or (SQL) message storePowerful UM and UC featuresVoice playback from both the desktop client and mobile client for SQL message storeVideoMail / Screen CaptureAdvanced Call ManagementUC700 Client
AgendaDesktop Communication Tools
Solution Examples
Executive Insight Demo

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Nec Executive Knowledge Worker

Editor's Notes

  • #5: The UNIVERGE360 vision comprises three layers that work toward a more unified organization. Beginning with the foundation and working upward, these layers include Unified Infrastructure, Unified Communications and Unified Processes – with the ultimate goal being the “Unified Business.” Partners and Services also play a key role in the NEC’s UNIVERGE360 Approach. Unified Infrastructure (Bottom Layer) The foundation for any business communication is a Unified Infrastructure. Enterprises require a robust, reliable and secure network platform in order to implement the enhanced applications, such as unified communications and fixed-mobile convergence, which enable the true Unified Business.NEC’s Unified Infrastructure elements include data center solutions, network solutions and devices. All of these elements are scalable and secure with end-to-end network management and proactive problem resolution for excellent quality of service. NEC’s data center solutions include the streamlined UNIVERGE SV8000 communications portfolio, NEC server solutions and advanced IT solutions, such as HYDRAstor. NEC’s network solutions, including Assured Mobility wireless solutions and digital signage NEC’s IP voice devices and solutions for the desktop give businesses a choice of how they want to communicate. They include DT700 and DT300 IP desktop terminals which feature a new XML open-standards interface, a modular design for a wide variety of configurations and a sleek new look. Also included are the SP30 and SP350 softphones which give users the ability to call from any location using their enterprise extension.Unified Communications (Middle Layer)Unified Communications comprises the applications that reside on the network infrastructure to enable customers to experience greater productivity through the convergence of communication channels and business processes. NEC offers UC solutions based on the needs of the business, including UC for Business,UC for Enterprise and Assured Mobility solutions.UC for Business includes a feature-rich, single-server system for small- to mid-sized businesses UC for Enterprise provides a scalable, feature-rich application-based communication environment for large enterprisesAssured Mobility. NEC’s MC530 Mobile Client is an intuitive smartphone application that provides users with reliable access to their enterprise desktop voice communications via dual-mode connectivity – Wi-Fi and cellular – for access both on- and off- campusUnified Processes (Top Layer)Unified Processes represent the convergence of communications with key business processes such as Supply Chain Management (SCM), Customer Relationship Management (CRM) or Sales Force Automation (SFA). In the UNIVERGE360 model, Unified Processes represent the technology layer at which communications truly enhances or improves a critical business process. Efficiency and productivity are enhanced across the organization. Communications Enabled Business Processes (CEBP) are beginning to help enterprises evolve their operations further across all processes, not just the back office. NEC can achieve the Unified Process through:Software-oriented architectures leveraging communications software based on open standards, such as SOAP, SIP, WSDL and XML. NEC’s Sphericall solution fits this profile. NEC’s UNIVERGE OW5000 media gateway provides a middleware development platform NEC can develop customized applications through its professional services team, known as the Advanced Applications Solutions Group.Unified Business The cornerstone of the UNIVERGE360 vision, the Unified Business ties together the role of an individual with business processes and the communication solutions individuals need to complete their job. More simply put, Unified Business can be viewed as a business goal that places employees at the center of communications.NEC ServicesNEC’s professional, managed, training, maintenance and break/fix services assist in completing the UNIVERGE360 communications model. NEC offers many levels of service based on the specific needs of the business.Professional Services - NEC’s Advanced Application Solutions Group designs custom applications Managed Services & Monitoring - Monitoring conducted by the NEC Unified Solutions Network Operations Center NEC Security Services – Security Assessments and Network Based Security Services.NEC PartnershipsNEC’s strong, unique global partnerships provide flexibility and diversity, resulting in scalable and customized applications, services and solutions. NEC’s strong associate program provides training and support from NEC Unified Solutions that allows associates to deliver solutions based on NEC’s high standards.The UNIVERGE Solutions Partner Program creates a cooperative relationship with other companies in the communications industry to fully integrate their offerings with NEC products
  • #45: By combining proven DECT technology in the 1.9 GHz radio spectrum, NEC offers an integrated IP peer-to-peer highly secure, high quality voice solution with seamless roaming throughout the building and up to 12 simultaneous calls per radio. The voice quality on our Business Mobility wireless IP handsets, operating in the 1.9 GHz band, is superior to existing 2.4 GHz and 5.8 GHz models and enables the user to talk anywhere in their facility without interference from a wireless network. The radio technology deployed by Business Mobility has been in use for a number of years in Europe and has proven to provide brilliant quality of voice and sound, high protection against possible eavesdropping and better range than 2.4 GHz and 5.8 GHz phone systems
  • #47: All the wireless IP handsets operates in the 1.9 GHZ frequency band that has been cleared specifically for voice applications, thus avoiding any interference problems and delivering crystal clear and secure voice conversations.