The document discusses the significance of ICT-based library services in Open and Distance Learning (ODL), specifically referencing Krishna Kanta Handiqui State Open University and Gauhati University Institute of Distance and Open Learning. It explores the benefits, challenges, and initiatives of these libraries in implementing ICT tools to enhance user experience and improve service quality. The findings indicate that while both libraries have made strides in automation and service offerings, there are still areas for improvement, especially in infrastructure and user orientation programs.