Redesigning Neeley
School of Business
How	Might	We….	
reimagine	the	process	to	
choose	a	major	in	the	Neeley	
School	of	Business.
Empathy Interviews 
Key	Interview	Ques/ons:	
Who	do	you,	as	a	student,	want	to	hear	advice	from?	
What	do	you	think	Neeley	can	improve	in	the	process	to	help	students	choose	a	major?	
What	do	you	feel	is	the	most	useful	aspect	of	the	major	selec?on	process?	
30	Student	
Interviews	
Total	
Emoji	
Picture	
Prompt	for	
TCU	
Students	
10	Student	
Interviews	-	
Other	
Universi?es		
2	Faculty
Key Insights From Interviews
Prac?cal,	specific		
advice		
Digital	Sharing	
PlaOorm		
Neeley	Advisors	agreed	that	there	is	room	for	improvement
Persona
• Cassandra	is	a	sophomore,	pre-business	student	at	
TCU.	
• Very	organized	&	well	prepared	as	a	student	-	s?ll	
feels	behind	in	the	decision	process	for	choosing	a	
major.			
• Chose	 pre-business	 because	 her	 father	 is	 an	
entrepreneur	&	knew	it	was	a	broad	field	with	many	
possibili?es.		
• She	has	no	idea	what	area	of	business	she	would	like	
to	major	in	and	feels	stressed	to	choose	quickly.		
• Feels	like	she	could	make	a	wrong	decision	due	to	
her	lack	of	real-world	experience.
Think		
Say		
Hear		 See		
I	don’t	know	how	to	make	
such	a	big	decision	without	
help	
I	wish	I	knew	what	a	
career	in	that	field	
would	be	like		
Research	and	sta?s?cs	
on	the	internet	about	
majors		
Friends	making	their	
decisions	on	a	major		
I	feel	so	stressed	and	
rushed	to	make	my	
decision		
Maybe	I	should	talk	
to	my	advisor?	
Family	tells	her	to	
choose	major	that	
will	provide	
stability		
Friends	stressing	
about	their	
choices	too		
People	tell	her	her	major	
won’t	maZer	much	-	her	
career	probably	won’t	
even	be	related		
What	if	I	don’t	choose	
the	right	major	and	
want	to	change?	Will	I	
graduate	on	?me?	
Junior	&	Senior	
friends	who	have	
purpose	&	know	
what	they	want	to	
do
Point of View Statement
•  We met Cassandra, a
sophomore, pre-business
student who feels pressure
to quickly choose a major
upon admission to
the Neeley school. 	
•  We were surprised to
learn that talking with her
academic advisor only
made Cassandra feel
more rushed and
overwhelmed. 	
•  It would be game changing
if Cassandra could decide
on a major later without it
compromising her
academics or planned
graduation date.
Ideate
	
•  Web	Seminar	
•  Mentor	Program	
•  Live	Q	and	A	
•  Real	World	
Exposure	
More	Elec?ves		
E-Classes		
Student	Forum	-		Chat	Room		
Major	
Symposium		
Shadow	
Program			
Guest	
Speakers			
“Day	in	the	
Life”		
Themes
Key SoluAons
 Useful	
Realis?c	Feasible	
•  Crowdsourced	
Mentoring	
Program	
•  360	Degree	Video	
PlaOorm
Neeley Design Challenge
Neeley Design Challenge
Neeley Design Challenge
Neeley Design Challenge
Iterate 
"We	like	that	there	
is	a	student	and	
alumni	
perspec?ve!"		
"Are	the	mee?ngs	
with	mentors	in	
person?"	
	
"How	long	would	the	
mee?ngs	take?"
Neeley Design Challenge

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