Neeve (1)
- 1. Neeve M. Reddick 1957 Laredo Circle Stockton, CA 95209 559-817-7886 msneeve@yahoo.com Dear Sir or Madam: Thank you for allowing me the opportunity to submit for your review this letter of interest along with my resume for your currently open position. My experience lies in the area of Recruiting, Customer Service Management, Performance Support and Developmental Training, in providing these services throughout my tenure. I have acquired the knowledge, experience and outstanding work ethics to do my job effectively. I demand excellence of myself and offer dedication to my project commitments. Given my extensive background, skills and experience it is my belief that I would make a great asset to your organization. Please allow me to offer my resume to you for your review. Thank you in advance for your consideration. Sincerely, Neeve Reddick
- 2. Neeve M. Reddick 1957 Laredo Circle Stockton, CA 95209 559-817-7886 msneeve@yahoo.com OBJECTIVE: My objective is to obtain a position that is challenging and diverse in which I can share my organizational, written, communication, computer and supervisory skills in a positive and effective way, as well as the ability to learn and grow within the corporation. EXPERIENCE: 03/01/2011 to 01/15/2016 Big Valley Staffing (Spherion Staffing) Lead Recruiter Lead and develop recruitment strategies, market talent, assist in inside sales process, and manage applicants/employees through service action for our wonderful customers. Build strong relationships and be a business consultant who is responsible for decision making in order to solve business problems. Conduct telemarketing to existing and prospective clients; may also perform outside sales activities: Maintain communication with established clients to ensure successful business development and to promote client and employee retention: Identify recruiting needs and participate in the development of outside sales: recruiting sources: Identify new business opportunities: Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition: Recruit interview make hiring decisions and conduct new employee orientation of flexible employees: Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary. 09/09/2011 to 03/01/2011 Spherion Staffing Administrative Responsible for general office duties including reception, filing, sorting mail, data entry, copying, scanning, faxing, ordering supplies and a support person to the recruiters and manager. 09/01/2010 to Current The Nebbie Boutique Owner Owner and operator of a small retail business: Maintain the day to day operations of the business. Purchase all goods, pricing merchandize, selling, marketing, creation of the store layout and maintaining the website. Shipping and receiving merchandize, maintaining all the records for the boutique.
- 3. Neeve M. Reddick 1957 Laredo Circle Stockton, CA 95209 559-817-7886 msneeve@yahoo.com 01/01/2006 - 07/27/2010 CIGNA Healthcare Visalia, CA Operation Manager Establish leader in a professional organization. Maintain financial accountability, production and quality. Staying current on industry trend to continue to be a pacesetter. Day to day responsibilities include team building, facilitating training on new guidelines. Operate utilizing the core values of the company which is being customer focused. Meeting with clients to develop and continue strategic business alliances. 01/05- Present CIGNA Healthcare Visalia, CA Call Technical Coach/Trainer My daily responsibility is to assist 49+ CSA with their technical issues. These duties range from: coaching, teaching new products, SOPs, helping them to satisfy production requirements, explaining how a claim is paid, reading contracts, creating job tools and motivating them to achieve the goals set before them. Working alongside the managers I am able to put action plans together, track and trend CSAs error along with the office errors. I handle silent monitoring, offer constructive feedback; recommend strategy to assist the CSA with their goals I facilitate team huddles creating the agenda to be taught. Recommend special training as well as up training. Assisting with interview for future employees and recommending termination for others. Working with our Matrix Partners I assist with policy and procedures regarding updating and discrepancy in the policy and procedure. In addition to all of these I still take customer calls as well as escalated calls. I was the point person for the incentive Projects. 09/04- 01/05 CIGNA Healthcare Visalia, CA Value Advocate A new product was introduced to this call center called CIGNA Choice Fund I was personally selected to be a part of the pilot program. My duties consist of selling the product to pre- enrollment members. I educated the members on its feature and benefits. 11/01 - 09/04 CIGNA Healthcare Visalia, CA Customer Service Associate My daily responsibilities consist of answering telephone inquiries from insured members and providers (approximately 80-90) calls a day. My calls range from simplistic policy questions and answers to detailed problem resolution. I utilize a vast array of computer software programs(SCREENS) while assisting customers to involve accessing customer's history, as well as
- 4. Neeve M. Reddick 1957 Laredo Circle Stockton, CA 95209 559-817-7886 msneeve@yahoo.com properly document information relative to the call. I interact with internal and external areas to resolve issues accordingly and respond to written correspondence in a clear and concise manner. I have strong customer service, written and verbal skills and I work under strict time constraints in a production-based environment. 12/99 - 07/01 AT&T Broadband/Media-One Fresno, CA Customer Care Coach - Trainer My duties as a Customer Care Coach are to demonstrate and reinforce the use of the information center, policies and procedures. Clarify billing, collections, products and service questions. Make recommendation, design, implement and deliver Customer Care Professional coachingand training needs to the call center employees and supervisors. Clarifying methods and procedures, providing continuous feedback to Customer Care Professional's. Offer suggestions on how to handle customer needs to first contact resolutions. Liaison between Customer Care Professionals, Dispatch, Field Supervisor and other Call Centers. Handle all escalated calls without question or hesitation over the telephone and in person. Follow up with Customer calls' within the same day. Send out letters of resolution positive or negative. Assist Customer Care Professional's with various situations such as rate changes, technical problems, billing inquires, etc. I also handle disciplinary actions, which required me to make recommendations for terminations and/or promotions. 07/97 - 12/99 AT&T Broadband/Media-One Fresno, CA Customer Service Representative / Support Trainer My duties are as follow: Sales, explaining the functions and advantage of our products. Set up new accounts. Explaining past and current bills. Make adjustment on their accounts when needed. Answer general inquires about cable. Internet and Telephone services. Assisted with the training of the new hires, temporary and returning employees. Trained the Call Center on the new policies and procedures. Initiated new Personal Identification Policy for Northern California Call Center. My average call count ranges from 90 - 100 per day.
- 5. Neeve M. Reddick 1957 Laredo Circle Stockton, CA 95209 559-817-7886 msneeve@yahoo.com 11/96 - 11/97 Corcoran Unified School District Corcoran, CA Physical Education Aide - Gym Teacher I was responsible for teaching elementary school children the art of indoor and outdoor sports. The lessons include written and verbal testing for each student on a daily basis. Responsible for all equipment, and other school property needed to perform my job. 11/94 - 10/95 AFP Portrait Studio Visalia, CA Studio Manager I was responsible for supervising a staff of 10 employees. My responsibilities consist of hiring, training, sales, customer service, telemarketing, payroll, bookkeeping, billing, scheduling, cashier, and ordering supplies. Every night I had to send the film off to be developed by our corporate office. I had to take the money to the bank. I had to recruit of companies to have us come into their store to take pictures. 03/91 - 11/94 Sacramento Cablevision Sacramento, CA Customer Service Lead/Supervisor I was responsible for over twothousand accounts and I also supported a staff of twenty service representatives. Some of my duties were to research lost of stolen equipment and misapplied payment. I handled irate customers over the phone and in person.I was tasked with the training of all new hires once they finished initial training. During my time as a supervisor I monitored, evaluated and trained approximately twenty service agents. I provided input for hiring and disciplining employees. During reorganization of our company, I was given the special assignment of setting up our new billing department. This included implementing the new billing procedures and coordinate research with other departments. 09/91 - 02/92 Continental Cablevision Los Angeles, CA Customer Service Representative I carried over 2,000 customer accounts that were my responsibility for service and accuracy. Daily duties were data entry, keeping up customer records and customer correspondence. "Wordperfect was the required format for all, records and correspondence.The answering of phone calls was a mandatory requirement after the first ring, handling an average of 15 calls per hour.
- 6. Additional Experience: I adapt easily to new situations and challenges. I am able to learn and retain new information quickly and I have over 10+ year’s experiencein the customer service field. I also have a good working understanding to many of the computer software programs(i.e. MS Word, Excel, PowerPoint, and WordPerfect & PowerPoint.) Education: Linden High School Major: College Prep. Degree: Diploma GPA: 3.5 Certificates: MCI Communication Course TWA Travel Academy PacBel1 Telephone Technique Workshop Business References: Dale Larsen 13801 E. Rialto Ave. Sanger, CA 93657 Home Phone: 559-875-0690 Lynn Roberts 32281 Indian Guide Squaw Valley, CA 93612 Home Phone: 559-332-2212 Janie 01ry 171 N. Karen Ave. Clovis, CA 93612 Home Phone: 559-297-0311 Sylvia Banuelos 14280 w. C Street Kerman, CA 93630 Cell Phone: 559-285-2802
- 7. Joanne Melendez 825 W. Princeton Ave. Fresno, CA 93705 Home Phone: 559-229-0908 Melissa Pierson 4016 N. Feland Ave. Fresno, CA 93722 Cell Phone: 559-779-0883 '- AT&T Broadband 1945 Helm Ave Fresno CA 93727 559-455-4270 CIGNA Healthcare 5300 W Tulare Ave Visalia CA 93277 800-244-6224