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Negotiation &
Conflict Resolution
The Plugged-In Manager
ThePluggedInManager.com
TerriGriffith
Conflict Management
Broad Definition…. Broad Use….
Worksheet
“Describe your last negotiation in
outline form”
What were the key aspects of the
negotiation?
Developing a Language
Haggle
Sides of the table…
Negotiation: Deciding what
resources parties each will
give and take in an exchange
Negotiation Basics for B.E.S.T. Students
Plan Your Dive
Dive Your Plan
Preparation Leads to Better Deals
New Hire
1. Familiarize yourself with your role & the
situation (5 min)
2. Decide what you would like to accomplish
(pick a goal - 2 min)
3. Decide how you would like to accomplish it
(brainstorm tactics - 3 min)
4. Agreement on all issues, or impasse
5. Negotiate Outside of Room
6. Record Outcomes on Board
Types of Issues
Distributive
Different Preferences
Same Values
Congruent
Same Preferences
Integrative
Different Preferences
Different Values
http://www.flickr.com/photos/toffehoff/244870162
Negotiation Basics for B.E.S.T. Students
Negotiation Basics for B.E.S.T. Students
Strategies
What I Want
What the
Other Party
Wants
Compete
Accommodate
Avoid
Compromise
Collaborate/
Integrate
Negotiation Basics for B.E.S.T. Students
Integration
Bonus Vacation Pts
Compromise 6% 15 days
Recruiter 8 20 28
New Hire 20 8 28
Integrate 10% 5 days
Recruiter 0 40 40
New Hire 40 0 40
Negotiation Basics for B.E.S.T. Students
Worksheet
5. __________ only gets you ______
of what you want.
6. __________ issues are where ____________.
7. __________ issues are where ___________.
8. __________ issues are where ___________.
Two Tasks
1. Getting Information
– Not just positions
– Underlying preferences, priorities
2. Using Information
– Not just tug of war
– Identifying/creating value
Information Sharing
Ask questions – but why should they tell
you?
Give information – reciprocity
Find superordinate goals – super congruent
issues
Make offers - packaging
Negotiation Basics for B.E.S.T. Students
Creating Value by…
Not what people want, but
why they want it
… and finding ways to
address underlying
preferences/priorities that
satisfy your own
Worksheet
9. Not what people want, but ___________.
10. _____________ & _____________ are two
methods of creating more value in the
negotiation.
Worksheet
1. Preparation for negotiation is trivial or
involved?
2. What three kinds of information do you need
to brainstorm about before your first meeting
about a negotiation?
Best
Alternative to
The
Negotiated
Agreement
Why do you need to know
your BATNA?
Preparation
Stakeholder1 Stakeholder2 Stakeholder3 Stakeholdr4
Issue 1
Outcome 1
Outcome 2
Outcome 3
Issue 2
Outcome 1
Outcome 2
Outcome 3
Issue 2
Outcome 1
Outcome 2
Outcome 3
Worksheet
3. When you have time, what is the agenda for
your first negotiation meeting?
4. Describe at least two tactics for gathering
information from the stakeholders to a
negotiation:
Term Sheet
Be Strategic In Your Preparation
• What’s your BATNA?
• What’s the other party’s BATNA?
• What are the issues & outcomes?
• What are the other party’s issues &
outcomes?
• How are the outcomes valued?
• Strategies and techniques you can apply?
Negotiation Basics for B.E.S.T. Students
Negotiation…
It’s not just for deals:
Organizational Change
“Negotiated Change”
Meeting Agendas
Social Situations
Social Media Use Decisions
You Have to Ask
You Have To
Understand Other
Party’s Needs
Negotiation Basics for B.E.S.T. Students

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Negotiation Basics for B.E.S.T. Students

Editor's Notes

  • #3: Were going to ultimately use our conflict management skills to think about implementation of modern organizational systems, but we’re going to start of thinking about it in a basic job context.
  • #4: Looking for stakeholders, issues, outcomes, values of outcomes across stakeholders, role of time, BATNA
  • #14: We bring an image
  • #25: Packaging Adding Issues Fractioning Be creative