Neo Automation Series Part 1 - Primer
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This document discusses automation and its role in sourcing. It provides an automation primer, discussing the robotics capability spectrum from basic desktop automation to cognitive computing. It outlines the automation spectrum from manual to assisted to unassisted AI. It discusses moving beyond just robotic process automation (RPA) and the current state of AI. The document is presented by Neo Group, a consulting firm that advises clients on optimizing functions through sourcing levers like automation, analytics, and global talent. It also discusses the firm's Supply Wisdom product which provides real-time risk monitoring of suppliers and locations.
Neo Automation Series Part 1 - Primer
- 1. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com GRAPHIC SOURCE: MAILCHIMP FOCUS ON AUTOMATION AS A SOURCING LEVER PART 1: AUTOMATION PRIMER
- 2. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com 2 Atul Vashistha, CEO, Neo Group & Supply Wisdom
- 3. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com3 “China Plans to Use Artificial Intelligence to Gain Global Dominance by 2030” ~MIT Technology Review https://www.technologyreview.com/s/608324/china plans to use artificial intelligence TCS to carve out a new brand identity for its artificial intelligence product Ignio ~ Economic Times https://economictimes.indiatimes.com/tech/ites/tcs-to-carve- out-a-new-brand-identity-for-its-artificial-intelligence-product- ignio/articleshow/60353933.cms HCL launches AI-powered services for enterprises ~ Economic Times https://economictimes.indiatimes.com/tech/ites/hcl-launches- ai-powered-services-for- enterprises/articleshow/60062038.cms Infosys releases 11,000 employees due to automation: Key takeaways from board meet ~ Economic Times https://economictimes.indiatimes.com/markets/stocks/ news/infy-lost-11000-jobs-due-to-automation-key- takeaways-from-board- meet/articleshow/59298660.cms AUTOMATION OFFERINGS ACCELERATING
- 4. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com THE ROBOTICS SPECTRUM 4 THE ROBOTICS CAPABILITY SPECTRUM • High maturity • Internal ops focus • Rapid Benefits • High volume process • Higher “intelligence” • More customer-facing • Longer time to benefit • Complex query management Desktop Automation Mini-bots “Phantom FTE” Robotic Process Automation Digital Assistants Cognitive Computing Scripting Assisting Activities Replacing Executing Processes Deciding Assisting Decisions • Basic “Arms” • Software programming that consolidates from multiple sources into a single view to streamline a process DescriptionUseCaseBenefits • Populating a field in one tool automatically populates the same field in multiple other tools Implement in only a couple of weeks 20%-50% FTE • Simple “Bots” • Applying technology to automate simple tasks and activities • Up-and downloading documents, mass printing and email 30% Accuracy • Virtual “Workers” • Scheduled engine mimics execution of manual user’s repetitive activities without requiring intervention or assistance to automate more complex, yet predictable processes • Automatically detecting and filling missing information in a CRM system (customer Relationship Management) 10%-50% Productivity 30% Management Time • Smart “Hybrids” • Execute user or client conversations through a computer0generated character that can answer questions or queries and provide guidance • Communicating with customers through the telephone using natural language processing 20% ROI Optimization 60% Staffing Optimization • Cognitive “Brains” • Systems that gain knowledge from data as “experience” and generalize what is learned upcoming situations to change processes • Enhancing trading algorithms using deep learning 25% Faster Execution Source: Accenture
- 5. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com THE AUTOMATION SPECTRUM MANUAL ASSISTED UN-ASSISTED AI
- 6. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com6 Source: Roboyo
- 7. 77 © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com BEYOND RPA Source: George Seif Source: Geospatial World
- 8. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com AI TODAY
- 9. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com
- 10. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com10 COGNITIVE – ADDS HUMAN INTERACTION
- 11. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com11
- 12. © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com USA 129 Newbury St., Suite 400 Boston, MA 02116, USA www.neogroup.com 617.830.1664 AMSTERDAM, NETHERLANDS BANGALORE, INDIA BOGOTA, COLOMBIA GUADALAJARA, MEXICO NEW YORK, USA SAO PAULO, BRAZIL SAN FRANCISCO, USA SYDNEY, AUSTRALIA ATUL VASHISTHA Chairman atul@neogroup.com +1.617.580.2885 JOHN BREE Partner john@neogroup.com +1.732.306.8022 www.NeoGroup.com www.SupplyWisdom.com info@neogroup.com © 1999-2017 Neo Group Inc. Proprietary THANK YOU! 12
- 13. 1313 © 1999-2018 Neo Group Inc. Proprietary. www.neogroup.com • Supplier & Location Risk • Country • City • Supplier • Real-Time Event Alerts • Analytics & Guidance • Sourcing Data • Cloud-based Subscription • Custom Research SOURCING DATA & RISK MONITORING ABOUT NEO GROUP: BEYOND ADVICE TO OUTCOMES • What to Source • Where to Source • Who to Source To • How to Transition & Manage • Sourcing Check & Benchmarks • Governance Design & Setup • Governance as a Service • Support Resources • Global Model ADVICE & GOVERNANCE SUPPORT © 1999-2017 Neo Group Inc. Proprietary Since 2012, Supply Wisdom has been a leader in providing real- time and continuous risk monitoring of suppliers and locations globally Since 1999, Neo Group has advised and supported clients in optimizing corporate and business functions through the sourcing levers of automation, analytics and global talent